Nothing. The woman who served me at this location was exceptionally efficient, kind, and friendly.Michael M.
Trailer Rental & Towing in Nanaimo, BC at Big Green Storage
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Nanaimo, BC V9T5A3
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 4 Average Customer Rating
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Best experience I have had with this specific UHaul location in Nanaimo dropping off the truck earlier today. Was greeted by a very friendly representative who provided amazing customer service, as well as so polite and easy to talk to. Would recommend 200%Kayla R.
Make a parking spot for uhauls and a sign for where to drop off the keysNatasha M.
Lovely young woman working there, she was very efficient and friendly.Paula G.
The woman that was running the operation was wonderful. She remembered my name and was friendly and accommodatingjanice J.
Tried calling for two days before they answeredJake E.
Starting with a quarter tank of gas means I have go to a gas station before I even use the truck. This method means people always bring it back with more gas than they used. Let's have everyone fill the tank when it is returned, there are plenty of gas stations around.Gary C.
There was a female customer ahead of me when I walked inside, I was asked to step outside while that customer was shown to their vehicle, the office was locked and I was asked to wait. One the staff returned, i was let into the office and there was a male customer behind me. As i was shown to my vehicle, the office was not locked and the gentleman behind me was not asked to wait outside. Being that out of these 3 customers, i was the only person of color, it rubbed me the wrong way. Would never go back.Usman B.
Very good service. Pleasure to deal with the girl in the officeJerry F.
Have updated locations where you can drop off 1 way rentals The North Van branch did not come up on the Nanaimo computer Service was friendly and organized paperwork Thank you very muchHerbert S.
Very happy with the service at this location. Will definitely rent for here again.Melanie M.
Overall my experience was great! The only comment I have is that I have moved twice in 7 months and both times, my pick up location changed without being informed until a day or 2 before. But again other than that everything was great! Thank you.Darren D.
Great customer service!Robyn M.
They were great to deal with.Ron D.
Taylor was efficient and provided great customer service.Daniel M.
Lady was very helpful.Jigneshkumar P.
Being told I would pay 33 dollars for a little under 15 dollars at the nearest gas station was a little greedy. Also the lack of interest in the engine light being. On almost the whole timeRonald D.
I will recommend The Big Green Storage U-Haul dealer to my friends and family. I rented a 15 ft truck to help move my son to Squamish and everything worked out perfectly. They were very accommodating when I needed to add an additional day to my rental booking. The check-in and drop-off was fast and very easy. Taylor was great to deal with - very knowledgeable, welcoming and efficient. I will definitely rent from this dealer again.george C.
Arrived on time to pick up the truck and moving supplies from Big Green Storage in Nanaimo. Selected the self check-in option; had to go inside to get the keys, dollies and blankets were not in the back of the truck and had to be loaded which put us behind schedule and wasted the time for the help we paid. Self check-in means exactly that. Every other location the keys have been collected from the lock box and moving supplies were pre loaded into the back. The pictures of the truck did not represent the condition of the truck, spent the next 10 minutes having to take pictures of the extensive damage to every inch of the truck to dispute and not be held liable for the damage. Most importantly the front end staff was not following BC COVID guidelines. No masks, not maintaining social distancing. Felt very uncomfortable and will not go back to this location. The business has been reported to the BC government for their blatant ignorance to the COVID regulations.DEVIN S.
I would never in a million years recommend uhaul to anyone. The only ONLY reason this is getting a good review is because of the lovely employee at this location. Terrible experience renting with UHAUL and never will again. I reserved a truck and was confirmed via email to pick up at this location. When I arrived to pick up the vehicle, they did not have one, but had a smaller truck which I reluctantly agreed to take. Due to the smaller size, I had to do more trips. Ok, fine, I can handle that, but - that means extra mileage!! They wouldn't credit me with ANYTHING in the way of mileage!!! Uhaul customer service line also told me to â€œsuck it up or return the truckâ€ Terrible, terrible, terrible - good thing Budget, Enterprise Hertz etc all rent trucks as wellkiel L.
I was charged for an extra day when the truck was returned at the time it was supposed to be. I originally emailed UHaul, using the link given in the email with the last billing, and got no response. I then called Big Green Storage to resolve this and was told they would look into it. One week later and I've had no response. I called again today and got voice mail. I left a message and got no return call. I will not likely be using Budget for my move in the Spring, and if I do, it will definitely not be via Big Green Storage.David S.
Great service. Friendly staff in Nanaimo! :-)Clarissa A.
Nothing bad, nothing over the top eitherColin B.
Overall I found both persons at this location, exceptional, helpful, and kind.William R.