Best experience I have had with this specific UHaul location in Nanaimo dropping off the truck earlier today. Was greeted by a very friendly representative who provided amazing customer service, as well as so polite and easy to talk to. Would recommend 200 %Kayla R.
Customer Reviews for Big Green Storage
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Lu X.
Le client n'a pas laissé de commentaire.KEITH U.
Make a parking spot for uhauls and a sign for where to drop off the keysNatasha M.
Le client n'a pas laissé de commentaire.Cole B.
Le client n'a pas laissé de commentaire.RONALD D.
Lovely young woman working there, she was very efficient and friendly.Paula G.
The woman that was running the operation was wonderful. She remembered my name and was friendly and accommodatingjanice J.
Le client n'a pas laissé de commentaire.Robert W.
Le client n'a pas laissé de commentaire.Levi M.
Le client n'a pas laissé de commentaire.Roman L.
Le client n'a pas laissé de commentaire.david S.
Le client n'a pas laissé de commentaire.BARBARA B.
Tried calling for two days before they answeredJake E.
Starting with a quarter tank of gas means I have go to a gas station before I even use the truck. This method means people always bring it back with more gas than they used. Let's have everyone fill the tank when it is returned, there are plenty of gas stations around.Gary C.
There was a female customer ahead of me when I walked inside, I was asked to step outside while that customer was shown to their vehicle, the office was locked and I was asked to wait. One the staff returned, i was let into the office and there was a male customer behind me. As i was shown to my vehicle, the office was not locked and the gentleman behind me was not asked to wait outside. Being that out of these 3 customers, i was the only person of color, it rubbed me the wrong way. Would never go back.Usman B.
Very good service. Pleasure to deal with the girl in the officeJerry F.
Have updated locations where you can drop off 1 way rentals The North Van branch did not come up on the Nanaimo computer Service was friendly and organized paperwork Thank you very muchHerbert S.
Le client n'a pas laissé de commentaire.Keeley E.
Very happy with the service at this location. Will definitely rent for here again.Melanie M.
Overall my experience was great! The only comment I have is that I have moved twice in 7 months and both times, my pick up location changed without being informed until a day or 2 before. But again other than that everything was great! Merci.Darren D.
Le client n'a pas laissé de commentaire.TRACY N.
Le client n'a pas laissé de commentaire.Kathleen W.
Great customer service!Robyn M.
They were great to deal with.Ron D.
Le client n'a pas laissé de commentaire.Bradly M.
Le client n'a pas laissé de commentaire.Art L.
Taylor was efficient and provided great customer service.Daniel M.
Lady was very helpful.Jigneshkumar P.
Le client n'a pas laissé de commentaire.Andrew R.
Being told I would pay 33 dollars for a little under 15 dollars at the nearest gas station was a little greedy. Also the lack of interest in the engine light being. On almost the whole timeRonald D.
I will recommend The Big Green Storage U-Haul dealer to my friends and family. I rented a 15 ft truck to help move my son to Squamish and everything worked out perfectly. They were very accommodating when I needed to add an additional day to my rental booking. The check-in and drop-off was fast and very easy. Taylor was great to deal with - very knowledgeable, welcoming and efficient. I will definitely rent from this dealer again.george C.
Arrived on time to pick up the truck and moving supplies from Big Green Storage in Nanaimo. Selected the self check-in option; had to go inside to get the keys, dollies and blankets were not in the back of the truck and had to be loaded which put us behind schedule and wasted the time for the help we paid. Self check-in means exactly that. Every other location the keys have been collected from the lock box and moving supplies were pre loaded into the back. The pictures of the truck did not represent the condition of the truck, spent the next 10 minutes having to take pictures of the extensive damage to every inch of the truck to dispute and not be held liable for the damage. Most importantly the front end staff was not following BC COVID guidelines. No masks, not maintaining social distancing. Felt very uncomfortable and will not go back to this location. The business has been reported to the BC government for their blatant ignorance to the COVID regulations.DEVIN S.
Le client n'a pas laissé de commentaire.Mandeep S.
Le client n'a pas laissé de commentaire.Karez S.
I would never in a million years recommend uhaul to anyone. The only ONLY reason this is getting a good review is because of the lovely employee at this location. Terrible experience renting with UHAUL and never will again. I reserved a truck and was confirmed via email to pick up at this location. When I arrived to pick up the vehicle, they did not have one, but had a smaller truck which I reluctantly agreed to take. Due to the smaller size, I had to do more trips. Ok, fine, I can handle that, but - that means extra mileage!! They wouldn't credit me with ANYTHING in the way of mileage!!! Uhaul customer service line also told me to â€œsuck it up or return the truckâ€ Terrible, terrible, terrible - good thing Budget, Enterprise Hertz etc all rent trucks as wellkiel L.
I was charged for an extra day when the truck was returned at the time it was supposed to be. I originally emailed UHaul, using the link given in the email with the last billing, and got no response. I then called Big Green Storage to resolve this and was told they would look into it. One week later and I've had no response. I called again today and got voice mail. I left a message and got no return call. I will not likely be using Budget for my move in the Spring, and if I do, it will definitely not be via Big Green Storage.David S.
Great service. Friendly staff in Nanaimo! :-)Clarissa A.
Le client n'a pas laissé de commentaire.Carl B.
Nothing bad, nothing over the top eitherColin B.
Le client n'a pas laissé de commentaire.Fiona V.
Le client n'a pas laissé de commentaire.Jane B.
Le client n'a pas laissé de commentaire.Kyle L.
Le client n'a pas laissé de commentaire.john W.
Overall I found both persons at this location, exceptional, helpful, and kind.William R.
Le client n'a pas laissé de commentaire.Eric S.
Transparency about products and services. I would also like to receive franchising costs and info about starting dealership.Stuart D.
Le client n'a pas laissé de commentaire.Felicia O.
Everything was excellent.Allan P.
Excellent customer service!! I can't say enough about how great my experience was with the person who checked me in.Rebecca F.
Le client n'a pas laissé de commentaire.Stanislav B.
Very friendly agent.Jason B.
Church in service excellentZac C.
Le client n'a pas laissé de commentaire.Makaely R.
Perhaps being open on Sundays would be good. The location was good for me, the agent was friendly and very helpful. I would use them again.Axel P.
The van i received was really dirty and dusty,The windows were really dirty and i had to clean up garbage left by the previous renter,not good.Terry R.
Worked out perfectly and Taylor is great to work with. Very accomodatngThomas M.
Truck was not there at 11 am 1 1/2 hour late.Alfred H.
Le client n'a pas laissé de commentaire.Michael U.
Can't think of anything. Everything went perfectly.Rudolf F.
Le client n'a pas laissé de commentaire.RICHARD P.
Le client n'a pas laissé de commentaire.Daniel H.
Taylor is very professional and helpful. She is a joy to deal with. I will be back for the next rental adventureThomas M.
Very friendly staff!Fiona V.
Le client n'a pas laissé de commentaire.Lee M.
The agent here provided amazing customers service. Very efficient and painless experience.Darrell F.
Le client n'a pas laissé de commentaire.Mark C.
Le client n'a pas laissé de commentaire.Brian P.
Taylor is AWESOME! She looked after our requests with a beautiful smile and a professional manner. Her efficiency and diligence in processing our order is still gratefully appreciated. The vehicle we rented was prompt, well maintained and clean. Our family lucked out on finding this UHaul gem. A very sincere thank you and appreciation to Taylor and Big Green Storage.Catherine Y.
An authorization debit of 1,00 $ was made prior to my rental. It along with the debit for the invoice both went through to my credit card. Why the 1 dollar debit ?Frederick L.
Le client n'a pas laissé de commentaire.Gary D.
I was charged per mile on the final return. This cost more than my original estimate of what it was going to cost An extra 20 $. So not sure about recommending it to anyone as this was not cool.Johannes P.
The location was suppose to open at 10am. They did not. I called no one answered and the mailbox was full. I call again 10 mins later and they woman who answered sounded surprised I was there and said she would be there in 15 mins . To top it all off, they forgot to include the utility dolly I rented do I had to drive around to three other locations in Courtenay (picked up the truck in nanaimo) to find one to rent and still got charged for it. Not impressed at all. And this wasn't the location I initially choose in my booking, uhaul changed it.Brianne L.
Better communication between ont service and pick up station is required. I could not pick up cargo van on a Holliday day. Fortunately for me Taylor happened to be on the road and I just happened to have had her phone number by accident. Otherwise I would not have been able to get the van. No one warned me that the office would be closed and no one said I had to contact the office where the van was located. On the Ap all it said was to click on â€œpick up Truckâ€. I assumed the door would unlock and key would be inside. 30 minutes delayed because of that. I lucked out. Thanks to Taylor who bailed me out. Location is fine but not internet booking.PIERRE B.
Le client n'a pas laissé de commentaire.Linda P.
The lady representative at Big Green Storage was friendly, very helpful and made the whole experience stress free. Will definitely use them again when I need to.Alexander G.
Friendly, helpful customer service.Joan B.
Nothing to improve on I great customer serviceROD L.