I am giving a poor rating because I was very specific that I had to move my belongings from Nanaimo to Gold River. The agent messed up and put my travel from Nanaimo to Campbell River causing me to pay extra milage on my journey.DAVID S.
Customer Reviews for Big Green Storage
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Serviced by Taylor and she was very accommodating, friendly and professional. They also have container rentals at this location which she also helped me with. Great service would return and recommendCauldine C.
Le client n'a pas laissé de commentaire.Dave K.
The rep that helped me was great. Everything was quick and easy. Thank you for another great uhaul experience.AMARDEEP D.
Le client n'a pas laissé de commentaire.Yvonne M.
Clean the interior of the units. With covid being g so bad I was glad I brought my own Lysol wipes. I was constantly wiping it down and every time the wipes were blackâ€¦. I was then told at the drop off location that they are not detailed Tell customers in a confirmation email that the u haul is classified as a commercial vehicle when booking on the ferry. I booked at over height and length. My reservation was canceled and told sorryâ€¦. I was lucky enough to get in the ferry as it was not full. But that is t the pointColleen K.
Le client n'a pas laissé de commentaire.Aine K.
Le client n'a pas laissé de commentaire.DANIEL J.
Le client n'a pas laissé de commentaire.Carol R.
Le client n'a pas laissé de commentaire.Liz S.
Le client n'a pas laissé de commentaire.Vincente D.
Le client n'a pas laissé de commentaire.AHMAD A.
Le client n'a pas laissé de commentaire.Martin B.
Staff there were very efficient. Checked us in and got us on our way again quickly.Michelle H.
Le client n'a pas laissé de commentaire.RANJODH S.
Excellent service , friendly and helpful staff. I highly recommend !Pamela U.
You were well organized and prepared to rent me the vehicle. You made the move easier, this was the result of your business being professional. Merci.Sergio T.
Le client n'a pas laissé de commentaire.wendy W.
Le client n'a pas laissé de commentaire.Shawn J.
Le client n'a pas laissé de commentaire.Carole G.
Le client n'a pas laissé de commentaire.Marty M.
Le client n'a pas laissé de commentaire.Mari-Ann C.
Le client n'a pas laissé de commentaire.Keith D.
Hi! I initially was having troubles returning the uhaul. But the woman at the front desk was beyond helpful once she arrived, and was so kind. She helped me before they even opened, and explained why the site no longer had a key box. She was incredible!Sarah R.
Excellent service à la clientèle. Very personable and organizedStacy A.
Le client n'a pas laissé de commentaire.Stephen S.
Taylor was fantastic! Thanks for the great service.Matthew D.
Absolutely nothing to improve. Best rental experience ever. Would give them a 12 out of 10. Would recommend to everyone. Great prices and even better customer service. Treated like family.Carley B.
Le client n'a pas laissé de commentaire.Anh N.
There was no where to park the truck. This location was full of shipping containers that blocked any place to leave the truck. Also, there was no obvious or well-marked key drop off slot.Sherry A.
Very limited parking, not great for returning w/o an attendant. I was instructed to leave the key in the large Orange Uhaul key box on-site and could not find it. I ended up leaving it in the mail slot.MARTIN S.
Customer service was great!Christine L.
Very good customer service taylor always does her job perfect i would recommend renting from the big green storage in nanaimo:)Adil Y.
Le client n'a pas laissé de commentaire.Devin W.
Lesscthanb5 minutes and we were on our way...suck a difference from the pick up location.Glen M.
Le client n'a pas laissé de commentaire.Kimberly H.
Nice and courteous staffHakeem F.
Le client n'a pas laissé de commentaire.Leona W.
Le client n'a pas laissé de commentaire.Dave M.
I wanted to highlight how terrific Taylor was in ensuring we had a wonderful U-Haul rental experience. Her professionalism and desire to provide assistance was top notch. She anticipated our needs, secured access to the appropriate rental vehicle, provided us with important details/tips, and emphasized we could reach out to her anytime if there were any issues. We felt very supported, would gladly return to Taylor and the Big Green Storage for our rental needs, and will be referring friends to her in the future. All the best and high marks for Taylor. 10/10 Outstanding service!!Randy A.
The customer service was excellent amazing personality and respect and was very welcoming i appreciate it and will go back again soon thank youADIL Y.
I booked on line was told the charge would be 114 it was more than double that for just over a 100 k trip. i paid less for a previous rental when I got on the ferry and added on a 6 hr journey after that. A complete ripoff!! I will not be using uhaul in the future if this is what Im to expect. I have used uhaul many times in the past each experience getting worse. The last truck prior to this was a gong show with no working headlights or wipers. just about died traveling with a terrible wreck of a uhaul truck in the snow at night. This last truck was pretty bad but we drove during the day. however I don't care to be quoted a price then receive a bill for double. Will not recommend uhaul ever and have learned not to trust your company . pS the girl at the rental place was nice and agreed I was deceived but could do nothing about it.Makaely R.
The truck was clean. The service was fine. The truck was terrible. It was badly out of line and tough to keep on the road at times. Likely affected my gas's mileage a lot. I would appreciate a call back to square up on this.Caleb M.
Le client n'a pas laissé de commentaire.Christopher T.
A small thing, re location. As it was my first time accessing your services, and knew where Shenton Road was, I wasn't exactly sure where you were. I drove past your entrance...after seeing the sign, not the number. Perhaps a more dimensional sign...or numbers? Don't recall seeing your numbers, but I may have miss this. Then when I drove in I wasn't sure where to park, leave my car, or where the office was. One of your staff was outside (though I wasn't sure she was staff until after calling out, can you tell me where the office is, and can I park here temporarily? and then recognized her once inside as an employee. Small things, however wanted to provide this feedback. Once having these questions answered, and I knew what was what, all went smoothly Staff were lovely and explained things well. Thank you for asking!Sylvia W.
Le client n'a pas laissé de commentaire.Aleem M.
Le client n'a pas laissé de commentaire.Heather M.
A better place to leave car. And uhual just plain charges to much for small usages like mine. I'll think twice before renting again for a single day.Darren E.
The customer service was great. Everything was very good. Thanks very muchroberta S.
Nothing. The woman who served me at this location was exceptionally efficient, kind, and friendly.Michael M.
Best experience I have had with this specific UHaul location in Nanaimo dropping off the truck earlier today. Was greeted by a very friendly representative who provided amazing customer service, as well as so polite and easy to talk to. Would recommend 200 %Kayla R.
Le client n'a pas laissé de commentaire.Lu X.
Le client n'a pas laissé de commentaire.KEITH U.
Make a parking spot for uhauls and a sign for where to drop off the keysNatasha M.
Le client n'a pas laissé de commentaire.Cole B.
Le client n'a pas laissé de commentaire.RONALD D.
Lovely young woman working there, she was very efficient and friendly.Paula G.
The woman that was running the operation was wonderful. She remembered my name and was friendly and accommodatingjanice J.
Le client n'a pas laissé de commentaire.Robert W.
Le client n'a pas laissé de commentaire.Levi M.
Le client n'a pas laissé de commentaire.Roman L.
Le client n'a pas laissé de commentaire.david S.
Le client n'a pas laissé de commentaire.BARBARA B.
Tried calling for two days before they answeredJake E.
Starting with a quarter tank of gas means I have go to a gas station before I even use the truck. This method means people always bring it back with more gas than they used. Let's have everyone fill the tank when it is returned, there are plenty of gas stations around.Gary C.
There was a female customer ahead of me when I walked inside, I was asked to step outside while that customer was shown to their vehicle, the office was locked and I was asked to wait. One the staff returned, i was let into the office and there was a male customer behind me. As i was shown to my vehicle, the office was not locked and the gentleman behind me was not asked to wait outside. Being that out of these 3 customers, i was the only person of color, it rubbed me the wrong way. Would never go back.Usman B.
Very good service. Pleasure to deal with the girl in the officeJerry F.
Have updated locations where you can drop off 1 way rentals The North Van branch did not come up on the Nanaimo computer Service was friendly and organized paperwork Thank you very muchHerbert S.
Le client n'a pas laissé de commentaire.Keeley E.
Very happy with the service at this location. Will definitely rent for here again.Melanie M.
Overall my experience was great! The only comment I have is that I have moved twice in 7 months and both times, my pick up location changed without being informed until a day or 2 before. But again other than that everything was great! Merci.Darren D.
Le client n'a pas laissé de commentaire.TRACY N.
Le client n'a pas laissé de commentaire.Kathleen W.
Great customer service!Robyn M.
They were great to deal with.Ron D.
Le client n'a pas laissé de commentaire.Bradly M.
Le client n'a pas laissé de commentaire.Art L.
Taylor was efficient and provided great customer service.Daniel M.
Lady was very helpful.Jigneshkumar P.
Le client n'a pas laissé de commentaire.Andrew R.
Being told I would pay 33 dollars for a little under 15 dollars at the nearest gas station was a little greedy. Also the lack of interest in the engine light being. On almost the whole timeRonald D.
I will recommend The Big Green Storage U-Haul dealer to my friends and family. I rented a 15 ft truck to help move my son to Squamish and everything worked out perfectly. They were very accommodating when I needed to add an additional day to my rental booking. The check-in and drop-off was fast and very easy. Taylor was great to deal with - very knowledgeable, welcoming and efficient. I will definitely rent from this dealer again.george C.
Arrived on time to pick up the truck and moving supplies from Big Green Storage in Nanaimo. Selected the self check-in option; had to go inside to get the keys, dollies and blankets were not in the back of the truck and had to be loaded which put us behind schedule and wasted the time for the help we paid. Self check-in means exactly that. Every other location the keys have been collected from the lock box and moving supplies were pre loaded into the back. The pictures of the truck did not represent the condition of the truck, spent the next 10 minutes having to take pictures of the extensive damage to every inch of the truck to dispute and not be held liable for the damage. Most importantly the front end staff was not following BC COVID guidelines. No masks, not maintaining social distancing. Felt very uncomfortable and will not go back to this location. The business has been reported to the BC government for their blatant ignorance to the COVID regulations.DEVIN S.
Le client n'a pas laissé de commentaire.Mandeep S.
Le client n'a pas laissé de commentaire.Karez S.
I would never in a million years recommend uhaul to anyone. The only ONLY reason this is getting a good review is because of the lovely employee at this location. Terrible experience renting with UHAUL and never will again. I reserved a truck and was confirmed via email to pick up at this location. When I arrived to pick up the vehicle, they did not have one, but had a smaller truck which I reluctantly agreed to take. Due to the smaller size, I had to do more trips. Ok, fine, I can handle that, but - that means extra mileage!! They wouldn't credit me with ANYTHING in the way of mileage!!! Uhaul customer service line also told me to â€œsuck it up or return the truckâ€ Terrible, terrible, terrible - good thing Budget, Enterprise Hertz etc all rent trucks as wellkiel L.
I was charged for an extra day when the truck was returned at the time it was supposed to be. I originally emailed UHaul, using the link given in the email with the last billing, and got no response. I then called Big Green Storage to resolve this and was told they would look into it. One week later and I've had no response. I called again today and got voice mail. I left a message and got no return call. I will not likely be using Budget for my move in the Spring, and if I do, it will definitely not be via Big Green Storage.David S.
Great service. Friendly staff in Nanaimo! :-)Clarissa A.
Le client n'a pas laissé de commentaire.Carl B.
Nothing bad, nothing over the top eitherColin B.
Le client n'a pas laissé de commentaire.Fiona V.
Le client n'a pas laissé de commentaire.Jane B.
Le client n'a pas laissé de commentaire.Kyle L.
Le client n'a pas laissé de commentaire.john W.
Overall I found both persons at this location, exceptional, helpful, and kind.William R.
Le client n'a pas laissé de commentaire.Eric S.
Transparency about products and services. I would also like to receive franchising costs and info about starting dealership.Stuart D.
Le client n'a pas laissé de commentaire.Felicia O.
Everything was excellent.Allan P.