Customer Reviews for BJ's Bait and Feed
(Concessionnaire U-Haul dans le voisinage)

346 évaluations

82 Brailey Dr   Freeport, FL 32439
(One mile north of bridge on west side of the road)

(850) 835-7034

Heures d'ouverture de l'établissement

  • Lundi :
    8h30 am à 11h30 am
  • Mardi - Mercredi :
    8h30 am à 11h am / 12h pm à 11h30 am
  • Jeudi - Dimanche :
    8h30 am à 11h30 am
Heures d'ouverture spéciales
  • 12/8/2021: Fermé
  • 12/12/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(850) 835-7034

82 Brailey Dr
Freeport, FL 32439
(One mile north of bridge on west side of the road)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lundi :
    8h30 am à 11h30 am
  • Mardi - Mercredi :
    8h30 am à 11h am / 12h pm à 11h30 am
  • Jeudi - Dimanche :
    8h30 am à 11h30 am
Heures d'ouverture spéciales
  • 12/8/2021: Fermé
  • 12/12/2021: Fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

Le client n'a pas laissé de commentaire.

JOHN H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

kevin M. 
Évaluation :
5

GREAT SERVICE AND TIMELY. NO ISSUES AT ALL

PAUL G. 
Évaluation :
1

This location is a wooden lean to on Hwy 331 in Freeport Fl. It took over 1 hour to finalize rental

Gregory G. 
Évaluation :
4

Get the prices more reasonable. 700 $to rent a truck and trailer for a day if ridiculous.

MONTE C. 
Évaluation :
5

Compared to a previous uhaul experience this was so much better! Thanks for great service!

Blake W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Peter K. 
Évaluation :
5

One photo was not correct we were able to update the photo which was good

Roy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER C. 
Évaluation :
1

My card was double charged

Ramon J. 
Évaluation :
5

Agent was friendly and transaction smooth and efficient

Andrea B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FAITH S. 
Évaluation :
4

Just keep doing what you're doing. The man that waited on me was very knowledgeable and helpful and help me hook up the trailer to my truck. Couldn't ask for anything better. Thanks

ANTHONY F. 
Évaluation :
2

Owners wouldn't even watch me load my car. I'm a 50 year old woman and they said I had to watch YouTube videos to see how to do it. She said they never she have scheduled me at their location because of my rv size and she is the one who scheduled me. Uneven grass lot hard to load car in. Rude and zero customer service.

Sandra B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gerda B. 
Évaluation :
5

They only problem I had with the app not taken so long to do the process of checking the truck in and out. I will not use the app again to check-in or out a truck.

Ricardo M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THEODORE J. 
Évaluation :
4

Easy to get trailer guy who helped me was helpful, and gave some good advice on loading trailer

Robert L. 
Évaluation :
3

Needs some one there on premisses more to help customers who may have difficulty login in to uhaul

Paul G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILLIP S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

MICHAEL J. 
Évaluation :
2

There were no trucks, all taken in a three hour radius, we found one 1&1/2 hours away, tried to book it and then return the smaller one to complete our move, waited on hold and bounced to three different people that couldn't help, finally had to get another truck, hours away, and only after we missed deadlines to return the van, was a very long day, that could have been very easy if the reps on the phone could have been more helpful. Ended up spending 200 for a van that didn't work for our move. Unfortunately making this the worst Uhaul experience to date.

Brian K. 
Évaluation :
5

Just a green lot. But the person was there. He said it a satellite drop off .

STEPHEN O. 
Évaluation :
4

clean, and well maintained

JOSE N. 
Évaluation :
3

It was a little difficult figuring out what to do with nobody at the location.

Ryan R. 
Évaluation :
4

The good thing about this location is the 24 hour drop-off. The location is not staffed, so if there are any issues there is no one there to assist you.

Jeffrey S. 
Évaluation :
1

I had scheduled to pick up rental on Sunday, August 22 @ 10:30 a.m. Received call on Saturday, August 21 from BJs Bait and Tackle that I had 30 minutes to arrive and pick up rental. This was major inconvenience. Since I needed the rental I arrived within 30 minute deadline. Lot attendant was very unprofessional and no assistance to hook up rental was provided. I refused to accept assigned rental because it was in terrible shape and tires were bald. Worst experience I have ever had with U-Haul.

DAVID R. 
Évaluation :
4

S.O.

Kenneth A. 
Évaluation :
1

Truck was in very bad chape ..

Ahmad K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JON G. 
Évaluation :
1

No personnel on site. No cell service on att or Verizon. Only available to do online return. Had park truck drive down road for service. Go back and take pictures then drive away for service then back for picture. Then away for service and back for picture and away for service. Will never go here again. Will never recommend. Will always tell people to stay away from this location. This place sucks

Wilson J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shivanshu V. 
Évaluation :
3

Did not appreciate you all changing my reservation the day before I needed the 10' truck.

Eddie S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Adrianna B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

PAUL S. 
Évaluation :
3

Lighting on lot for people picking up at dark

Steven G. 
Évaluation :
1

I am really upset. I rented a uhaul trailer. It was picked up at noon yesterday and returned by 11:30 this morning. I get the receipt and I've been charged a 20 cleaning fee and a 20 after hours fee. First of all the only thing hauled in it was a China cabinet. What needed to be cleaned? Second of all, not my problem they weren't open at 11:30 am on a Wednesday. I think its ridiculous and questionable practice to tack on these fees. Won't be using uhaul again.... this is pretty bad business practice.

Rusty C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry W. 
Évaluation :
3

have customer service everyone don't want to rent using ph

Brian R. 
Évaluation :
1

The whole system was very unorganized and nothing is explained well. The return application process is horrible and there is little to no cellular service and no signal in that location, so the application doesn't work well. It took me over an hour to return the equipment using the application so I called for assistance and was told there would be additional charges if I didnt use the application. I was over an hour late for work and lost wages due to this process. My suggestion is ditch the application and have people in person to accept the return or discontinue this facility.

Gloria B. 
Évaluation :
1

Poor customer service. I had to jump through unnecessary hoops just to rent a truck. The lighting at this facility was very poor during check in. Will not recommend this facility to anyone.

Sannie A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN R. 
Évaluation :
3

Need to cut the grass, knee high around trailers. Also the trailers do not come with jacks and 1 person can not lift onto the trailer ball or lift off the trailer ball.

DWAYNE D. 
Évaluation :
1

My card was charged for 2 different amounts. Please call me to credit my account

Steve G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel K. 
Évaluation :
5

So easy for us at this location. Using the app was a breeze. Everything went great and would rent here again.

Jeff H. 
Évaluation :
1

This drop off location is in the middle of a field on a highway. Even during business hours there is no help/customer service. The drop off key location does not have a sign so after walking around the field for a bit you will finally find it. There was no cell phone signal at this location so dropping off the u-haul without any customer service was very difficult and time consuming using the app.

Whitney S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karolyn H. 
Évaluation :
2

No one there to help even before noon This is a real rip off I was charged for overtime when I actually paid for extra day and then extra As they do nothing according to agreement Run run this place stinks

CYNTHIA P. 
Évaluation :
3

Second rental where the pick-up location was not where the reservation stated. This caused an additional 15 miles of usage at $.79/mile. As mentioned this was the second occurrence of a "bait and switch" as to pick-up location. Poor method of doing business.

John D. 
Évaluation :
5

Not one thing! Freeport service is very professional!!

Karolyn H. 
Évaluation :
5

The roof has a leak.

MICHAEL P. 
Évaluation :
5

i used 24/7 check in after hours. The local person reached out to me after I called the location (they were closed) and did not leave a message, since she had a missed call. BJ was very helpful in guiding me on how to check in after hours. Above and beyond! I left the truck at the designated location at midnight - very easy process.

TERRI K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittany B. 
Évaluation :
1

1. The location is a different location from what their website says 2. The hours are until 5:30 pm-listed on website 3. No one there to check us out We arrived at 4:30 pm to drop off rental with a FuLL tank of gas (purchased at has station 2 miles away). No one on site to accept so I called number on sign and woman yelled at me for dropping truck there, told me they close at 1:30 pm. I told her website says closes at 5. She charged me 9 $for 2 gallons of gas and 20 $late drop off fee. We were NOT late-4:30. And There were NO signs saying late fee would be added. I would like a refund fir 29,95 $ immediately

THOMAS H. 
Évaluation :
1

Terrible service property was dirty not enough room too turn in I would not go there again

Kenny G. 
Évaluation :
5

Great Job

Sean H. 
Évaluation :
5

Thank you for your hard work. You guys are appreciated

Eric P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRED T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cory B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mark M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIFFERY H. 
Évaluation :
5

Friendly and helpful staff

CARY K. 
Évaluation :
2

Better location for drop off. Dropped off one day early. No personnel there. Charged me a late drop off fee. They returned two days later? Go figure?

John H. 
Évaluation :
1

The staff was horrible. Never sent videos for truck pickup. I started the online process from home which really made it very difficult. I called for help and was basically told I was stupid. (Exact comment was only 2 people ever were unable to use app and they didn't have smart phones.) I was trying to follow the directions given and app put me in loop and didn't seem to work. Instead of helping she hung up on me. This was the worst rental experience I have ever had.

Ellen L. 
Évaluation :
1

DO NOT RENT FROM HERE. I will explain why, 1. You cannot leave your car there. They will be very quick to tell you that. 2. The staff especially the lady is extremely rude. We had to keep the truck an additional few days for unforeseen reasons. She called and very rudely asked when we were bringing the truck back. I really hope uhaul pulls their franchise from them. Absolutely the worst. If you want the best service and you can park a car go some place else.

Crystal B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
2

The online drop off is A NIGHTMARE! If no one is at this drop off you will get terrible reviews! The PERSON we dealt with was WONDERFUL!

Randy W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DAVID G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary S. 
Évaluation :
1

They overcharged me for two days when I had it for one and they were SUPER rude and we waited for an hour to get an return it each time.

Howard H. 
Évaluation :
5

Excellent service always attentive very pleased with BJ's

CARY K. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

claude M. 
Évaluation :
5

Owner went above and beyond in demonstrating the use of the truck- it was clean and well maintained

Liadainn G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bryan L. 
Évaluation :
5

Great experience!

WILLIAM M. 
Évaluation :
2

Personnel was very helpful leading up to the drop off of the truck as U-Haul changed my drop off location in the middle of the trip without my knowledge or consent which made it confusing but once I got to the yard to leave the truck, there were trucks all over the place and hard to find where to drop the keys and the lot was saturated with water. Bobbie charged a cleaning fee for dust in the back of a 26' truck that amounted to the size of the uhaul keys themself which was absolutely ridiculous. It wasn't that clean when we picked it up if we're going to get down to the nitty-gritty and look at dust particles. The back of the truck was completely swept out and the picture was uploaded to the system which she says it was not. I could go sweep the truck one more time after they swept it and still come up with another small dust particle pile the size of what they came up with in such a large truck as an excuse to charge a cleaning fee and pay for their daily labor. That's a rip off to try to find ways to pay for your daily manpower or labor by manufacturing itsy bitsy dust particles and saying it needed cleaned. We also refilled the truck to the same level 1 mile down the road from drop off and she charged for 8 gallons which is ridiculous. I uploaded a picture of the gas gauge at the same time of drop off and it shows that it was at the same level as when we picked it up.

MATT M. 
Évaluation :
1

I reserved an after hours rental. I asked if I could leave my personal vehicle there and was told I could leave it on some other zero street lighted street behind the property where they have had numerous problems with a home owner. I elected not to leave my vehicle. When I showed up before sunrise there were zero lights on the entire property. The key boxes were blocked by multiple large uhaul trucks and the entire property was flooded by rain. When I tried to use the app to check in and get my keys it had multiple glitches and after being hung up on by one customer service rep, the second rep had to reset my entire account so that I could use the horrible uhaul after hours self pickup system. When I came back to drop the van off after hours again it was the same issues. I couldn't find the lockboxes because there were zero lights in the entire area. I feared for my safety the entire time I was picking up or dropping off my rental. I will absolutely never use this location or your services with Uhaul ever again.

steven M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Viki C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DWAYNE D. 
Évaluation :
5

Nothing it was easy and quick. I'll be renting here again in June!!

MARCUS P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dave M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KENNETH P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg S. 
Évaluation :
2

There's no cell coverage in that area, so accomplishing the phone check in is impossible. And I was charged a cleaning fee for animal hair in the cab that was from the previous customer.

TJ K. 
Évaluation :
4

Your App sucks. Has some bugs you need to work out

Donald T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZBIGNIEW M. 
Évaluation :
2

This location is a parking lot, no one is available to help check in equipment, the lady I spoke to was a little rude and not very helpful, she just told me park it and use the app to check in the truck. Well the app did not work on my phone had issues and very stressfull.

HAROLD Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christian B. 
Évaluation :
5

They are very helpful with everything. I would recommend them to all my family and friends.

Jamie G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jimmy W. 
Évaluation :
5

Very helpful and accommodating. Kind and great customer service! Happy to support local!

Jacquelyn W. 
Évaluation :
5

Best UHaul experience ever. We will rent from them again.

Nick J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rick D. 
Non les évaluations ont été soumises pour cet établissement.

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