Le client n'a pas laissé de commentaire.Anthony J.
Customer Reviews for Blue Mountain Group Inc
(U-Haul Neighborhood Dealer)
Pour nous contacter
Sterling, VA 20166
Services dans cet établissement :
- Mon–FriDe 7 h 30 am à 6 pm
- SamediDe 7 h am à 5 h pm
- DimancheDe 8 h 30 am à 3 h 30 pm
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I am not sure how many times I have rented cargo van from here at least 8 to 9 times. Every time greeted with smile and respect.Muztoba A.
The uhaul van I reserved online for a few hours was available, clean, and performed well with great relatively modern features. The friendly owner quickly processed checkout and check-in. Sure the parking lot in the back isn't in great shape and it's also a property used to store others' vehicles but I had no problem driving through it. I parked my personal vehicle in the front of the building per the owner's instruction. I can't relate my one experience here to any of the bad reviews. Also, I'd think taking photos of any rentals, including mileage, is common sense?Arslan I.
This location is the worst I have ever picked up at. It was muddy and there were losts of broken down cars and commercial vehicles cluttering the yard. The had to move three non-uhaul vehicles to get me out with my trailer. The staff there was fantastic though The brake lights were not working on the trailerDale M.
The customer experience at that facility was amazing. It was extremely easy to get in and out. There was no waiting. The sales person was very professional and had a great attitudeArmah K.
Place felt very comfortable and manager (or owner) was very kind. Will be using again later this month.Bryant G.
Nothing was ready and there was no staff until 9:15. They didn't have my hand truck - made me go to another location to pick it up. FYI, I drove 195 miles not what was recorded. Shop is disorganized and looks like a junk yard.Jason E.
Le client n'a pas laissé de commentaire.JAMAL D.
Le client n'a pas laissé de commentaire.Frederick K P.
Le client n'a pas laissé de commentaire.Howard M.
I rented the truck on 25th at 6pm. Next day early morning we droves to our location! After unload items we returned the truck to the designated place at 7pm and put the key in the drop box on 26th since nobody were not there! But the next day I called 3 times and left the message! But nobody answered me! So, I received a text that remind me the u-haul needs me to return as soon as possible! That made me nervous and I called to costumer service! They recommend me to go and check in person next day, so I did. The person in charge told me everything is ok I took the key and send the truck and you are ok! I said why you did not answer me, he said I sent the email! I said I did not get any email!! He said he will send it again. But he put the return date on 28 of August at 8:0000am! So, I returned equipment on 26th But he processed on 28th!! So, during these time I was stressed and caused me couple of phone calls and two times going to the return place!!! It wasn't very smooth!!!Nahid G.
Please provide a contract to the customer, as proof of rental, prior to the customer leaving the premises. I never received an agreement to keep with me in the van.Lewis C.
Dropped off after hours, seemed a bit scary but overall it is a rental location so what should I expect? Easy to drop and go, no guys with chainsaws chased me!Virginia C.
No paperwork supplied with pick up. No reciept supplied until I emailed customer service 24 hours later.Richard N.
Truck was dirty. Had banana peels under the seat, trash in the glove box, and smelled horrible. When I got to the location to pick up the truck the employee said two words to me, scanned my ID, and gave me the keys. To make a long story short, the check engine light came on as I was getting to my unload location. I was war dialing this locationâ€¦ probably called them 15 times before someone finally picked up. I informed them of the light coming on and told them I didn't feel comfortable driving an hour and 30 minutes back to drop it off. They hung up on me and I didn't hear back from them for 15 minutes when they had roadside assistance on the line. The employee assured me they'd bring a new truck for me to drive to this location and would tow the old one away. Fast forward 3 hours and I'm still stranded in an empty house with zero updates after moving all day long. I ended up having to find a ride to take me back home. Called the manager and he assured me my account wasn't going to get chargedâ€¦ guess what, it got charged. Still trying to have it removed as I was promised. Stay away from this location. There are a million non Uhaul trucks parked everywhere, people coming and going, and they don't answer the phone. Will never come back again. Worst experience I've ever had.Luke S.
Le client n'a pas laissé de commentaire.Steven C.
The U-haul was not properly transferred in/I received the wrong U-haul which made returning it a massive headache.Kyle J.
Le client n'a pas laissé de commentaire.Jemil H.
Le client n'a pas laissé de commentaire.kirk B.
Le client n'a pas laissé de commentaire.Nicholas B.
The main guy who helped me secure a truck today was very helpful and friendly and I'll definitely recommend renting a truck from there.Bill A.
Le client n'a pas laissé de commentaire.Robyn H.
Le client n'a pas laissé de commentaire.Mark D.
Le client n'a pas laissé de commentaire.Anthony F.
Le client n'a pas laissé de commentaire.Hamidreza H.
The person that works at the establishment was very helpful with establishing the truck I needed for the move and very chilled.Diane J.
Le client n'a pas laissé de commentaire.Tim S.
Speed up return check in and delivery of receipt to email.Leslie O.
Close it down. Location was terrible.Luke R.
Looks like a junk yard.Fletcher B.
Make the mobile process easierLINO R.
Le client n'a pas laissé de commentaire.Dianna A.
Le client n'a pas laissé de commentaire.Nathan L.
The overall yard is chaos, dirty, and hard to navigate. It's basically a junk yard with some uhaul equipment scattered around.Gary C.
Le client n'a pas laissé de commentaire.Robert S.
good locationOscar R.
Fastest checkout I've ever had - super convenient. The rental experience was great!Fernand P.
Le client n'a pas laissé de commentaire.Carol K.
Le client n'a pas laissé de commentaire.Francisco M.
Le client n'a pas laissé de commentaire.Eliot D.
Le client n'a pas laissé de commentaire.Javier P.
well donelili L.
quick and easy transactionScott S.
The location is extremely tight especially for a trailer. Very few places to drop. Someone who does not have a lot of experience with a trailer would struggle parking it. When we picked up the trailer the guy who was there did not want to take a picture of the trailer connection he made. We had to call the 800-go U-Haul number and someone else came to take a picture.Ricardo O.
Le client n'a pas laissé de commentaire.Armand B.
Le client n'a pas laissé de commentaire.Harold S.
Place is old and in s sketchy looking locationLesley G.
Tough to get in and out of the lot. No one really cared about me dropping off the trailer. No one offered to help. I didn't sign anything saying I dropped it off. Just was told to "put it in the back"Mark S.
Le client n'a pas laissé de commentaire.Siamak Y.
Excellent transaction as always!James P.
Location had no staff on location â€˜because there were no reservations'. People working in the lot told me just to drop the trailer because they didn't know where to put it. Lot was very small and crowded with very little room to maneuver around and park the trailer. Lot was very disorganized, different types of moving trucks and random vehicles parked around. Would not choose this location again. Will not go back.Eric F.
Le client n'a pas laissé de commentaire.Mohammad F.
The location isn't ideal because it's very difficult to get in and out of. As well, if someone isn't familiar with the area, they could easily miss the location. However, the equipment was very well maintained and everything else was very good.Christopher S.
Nice job. I'll come back here again when I need a van.DAVIDHAYWARD P.
The equipment was clean. The rear tire on each side of the trailer was around 30 lbs of air pressure. I didn't notice this until after the vehicle was loaded on the trailer. Trailer tires should be around 50 or 60 psi. Fortunately, I have a foot pump and took 30 minutes to inflate both tires.David C.
Very helpful, great service. They are always doing easy everythingDiogenes R.
location is like a junk yard. staff is not very helpful or hard to track down for assistancedavid N.
Le client n'a pas laissé de commentaire.Logan V.
Le client n'a pas laissé de commentaire.Mohammad A.
Le client n'a pas laissé de commentaire.Gi O.
Le client n'a pas laissé de commentaire.Akand K.
The drop off location was in a vehicle junk yard and the building that supposedly housed the U-Haul office was not staffed and appeared to be boarded up. Nobody answered the phone number listed for the Blue Mountain Group Inc. for hours, even after their location was reported to be "Open" via their online and physically posted hours of operation. The location was unappealing, not user friendly, not staffed by any real people, and made me very uncomfortable with leaving the rental vehicle there. I had to communicate with U-Haul enterprise customer service to confirm that my rental was dropped off safely. This should not be an official U-Haul drop-off location.JACKSONSPENCER H.
Location is a mess and I'll not use it again.Timothy G.
Very well run. Your franchisee was very responsive and extremely helpful. Merci!Sean M.
Le client n'a pas laissé de commentaire.David R.
Le client n'a pas laissé de commentaire.Patrick R.
keep up the good workMathew A.
Hours of operation incorrect, not easy to find from street, especially at night.James O.
Very convenient location. Professional yet friendly staff. Excellent operation.Haseeb A.
Le client n'a pas laissé de commentaire.Anne L.
Le client n'a pas laissé de commentaire.ZAHERSHA W.
Le client n'a pas laissé de commentaire.Lynn G.
Très sympathiques et professionnels. Great rental place.Michael L.
Le client n'a pas laissé de commentaire.Guy M.
Le client n'a pas laissé de commentaire.John G.
very convenient location for my small move, everything went well. would definitely recommend, parking lot needs improvementsZoila D.
They did an excellent job getting me the keys and even parked the vehicle for me. Thanks for all the help, it made the process very easy!Marc S.
The worker showed up 25 mins late and it was poring rain out. Had to stand in the rain waiting and called U-Haul to help and they did nothing! And the truck had NO GAS!!! It was completely EMPTY!AnnMarie S.
Le client n'a pas laissé de commentaire.Joseph B.
The Uhaul app needs improvement. I could not add ny license in the app ahead if time.Timothy D.
Owner/manager was amazingly helpful during our stressful move. The truck was immaculate! Love this place going to use many times in the future! Again this weekend actually!!! A++++++Nathan A.
Area was difficult to find and then find suitable parking and drive thru was extremely difficult. Trying to find attendant was hit and miss, and took entirely too long. Parking area was a mess.ROBERT M.
Weird looking site but the customer service was great.Gail L.
Le client n'a pas laissé de commentaire.Philip Q.
The whole transaction sucked. You wanna know why call me.eric W.
I rarely say this but I honestly can't think of anything that would have improved experience, everything was great!! Will use again!Anne N.
I dropped off in the middle of the night so I didn't talk to anyone.Danielle F.
Le client n'a pas laissé de commentaire.Alexander H.
location needs some improving but over all everything was easy and great with uhaul rentalFaisal A.
very convenient location, all went well with the moveRoxana A.
Le client n'a pas laissé de commentaire.Juan R.
10:00 am and the store was closed. Dropped off the truck and leftt he keys by the door. Pathetic.Thomas F.
Le client n'a pas laissé de commentaire.Andrew R.
Le client n'a pas laissé de commentaire.Christopher M.
This place looked like a junk yard. They told me literally to just pull around back and drop the trailer anywhere. When I started to drop it in one spot someone appeared out of nowhere and told me to keep going. I guess I finally left it in an ok spot. Then as I got ready to go into the office to close out a man stepped out of the building and hollered out I was good to go and would be emailed the documentation. In the end, all worked out but this was weird and pretty unprofessional.Daniel E.
Le client n'a pas laissé de commentaire.Rex C.
Le client n'a pas laissé de commentaire.Berta V.
Appreciate the late night return. Easy checkout and return process.Joe C.
Le client n'a pas laissé de commentaire.Raymon L.
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