Évaluations des clients Blue Mountain Group Inc

quick and easy drop off, thanks guys

staff was very helpful

Please clean vehicles and ensure they have gas. The cabin and cargo area were dirty and the truck was on Empty with only 45 miles left on it. I have pictures should you want to see them. Thank you

I completed the online check in only to find when I went to go turn in the key the key lock box was broken and the inside was completely exposed. It was after business hours so no one was there to help. I ended up calling and turning in the truck to another location because I was not comfortable leaving the key like that and risk it being stolen and I be responsible.

Facilities and lot need a major clean-up.

Get newer trucks

drop off was very easy

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I was very disappointed because I forgot to put gas and you charge me 72$ that is not right

1. This is a vehicle storage place. Too many vehicles (at least half of them are not U-Haul's) are packed in such a small yard, making driving in and out big rental truck very difficult. 2. The service attitude is disappointing! No smell. 3. The truck is so old that it should not be allowed to run on the road. The window cranking handle even fell out during my drive. Due to the size of the truck, I had to keep driving without stop until arriving at the destination to fix it. Caught cold now.

FAST service during pick up. However had to come back to store to get e-receipt. Otherwise, it was great!

everything was great and smooth rental

clean inviting location, very good service

Excellent Customer Service always.

BEWARE: THIVES! I rented a truck for a short move. I did everything online, including initiating the pickup but then the person at the counter pretended there was no key for this trick so offered me a similar one. THIS IS WHERE THE SCAM IS: they charged me for triple the miles I actually did with the truck! Also the lot where the trucks are parked looks like a dump/junkyard. I definitely wouldn't feel comfortable leaving my car there overnight.

They did not wear a mask—in violation of the law and at risk to my health and safety.

I was a little nervous that the trailer would be there since I was driving over 400 miles the day I picked it up, but it all worked out with no issues.

Send me copy of my paid contract to my phone.

The truck was dirty and I when I got to the location at 8 was still close when the sign say 8:00 plus I got another size of truck larger than the one I order

1.Process to pickup truck before office opened using phone app. was horribly difficult. Took 30 minutes even with a call to the helpline and had to change password 3 times before it finally worked 2. Work and private trucks and vehicles parked in lot and coming and going made it extremely hard to get out of lot 3. Reserved a 15 ft truck and was assigned a 20 foot 4.Cab of truck had dried mud on both sides of floorboard and a picture was submitted on the phone app. 5. Nine packing blankets were thrown in back of cargo area (not folded) but I did not rent any 6. Paint had been spilled in cargo area and rear step 7. Mileage on the truck at pickup was more than shown on electronic copy of agreement mileage. I changed mileage on electronic copy of agreement. Took picture of odometer and tried to continue the process but system would not let us do anything else. Therefore, before I drove out of the lot I already had used over 100 miles of my allotted 129 miles. I was billed for additional miles and after disputing the bill, I was notified 2 days later by email that I would receive a $$ credit but no explanation was provided as to what it was for, or how the amount was determined. I assume it was for a specific number of miles driven above the allocated amount. I should not have had to go through this process.

I turned the truck in at 3:30 on Sunday 9/27. My receipt says I dropped the truck off at 10:00 on 9/28. They charged me an extra night.

Simply dropped off the truck- no interaction with any staff.

Super easy. Thank you!

Great customer service, like always!

everything was great

The back lot is crowded with junk cars other scrap/vehicles and navigating through the lot was somewhat difficult in a 20' box truck. The floor of the truck was dirty upon receipt. I ended up cleaning it to not incur a cleaning fee.

Location seemed a little overwhelmed. The entrance was a small one way road which was too busy for the big trucks coming and going. They seemed organized and on point just didn't like the fact that I had to wait to get out and had to back up because of the incoming traffic needing to drop off vehicles. (Backing up in a U-Haul isn't an easy task for inexperienced drivers in such a tight area)

Remove U-Haul franchise and/or branding from this location. The guys running this shop tried to hoodwink me by stating I drove their 10 ft truck 88 miles for the duration of my rental period when in fact i logged only 39 miles (took pictures of odometer when picking up truck & when dropped off truck as proof). When i confronted these guys that they over billed me when i saw the receipt, they started acting like they weren't sure UNTIL i stated i had odometer pictures, then they refunded the over billed money real quick! BAD CUSTOMER SERVICE

The place was like junk yard and creepy vibes. As female I felt uncomfortable bring there alone. Also, I was overcharged for my truck. I'm currently disputing that.

Was very pleased with the smooth process. Uhaul was clean and as expected. No problems

Ensure the vehicle windshield is clean. Rental should have a full or near full gas tank. Do not charge for items not provided. Do not charge twice for items not provided

The employee who assisted me was very helpful. He made unloading very easy.

The inside and back of truck were dirty. There was mouse poop in the back and the blankets were thrown in the corner. Also the ignition was loose. Thought I had the wrong key because it wouldn't turn on. Went back inside and the guy came out and turned it on. Had to wiggle the key to turn on

A bit shady but they were honest and relatively quick to get me going and returned.

This rental experience was SO easy! Will rent from there in the future, and will highly recommend to all our friends and family.

I had to sweep the debris out of the trailer when i got home. The location where I picked it up looks more like a junkyard than a U-haul location.

MAYBE HAVE MORE VEHICLES AVAILABLE.

A little muddy and crowded but very easy to drop off.

What a bad experience they always send me a charge that is not even close and the truth is that they already charged me 59.74 and I say I owe 2678 dollars they are crazy that they send me that please stop sending that email please and I speak for that about the case and me I say it is resolved and they come back with the same thing and they no longer have to invest and the losses that they sent me nothing to do with the mileage that I have in the photo that bad experience. I do not recommend to anybody

The parking lot is big but a bit crazy. Lots of people, maybe widen the entrance to allow 2 vehicles at a time.

Quick in & out, management is very helpful,

Thank you!

Everything was outstanding including the representative who provided the U-haul.

Trailer was perfect for our needs, and the customer service was outstanding!

good service had no issues with my rental, the location look like a car storage area

i had a very good experience with this uhaul location. everything went smooth and easy

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Hire better staff that will answer the phones, open the food and correctly gauge the equipment.

Hi. The rental experience was great. No wait. The vehicle was cleaned and ready. The location is in a commercial junk yard type setting and hard to locate. It did not cause a problem just a little creepy.

The location is fantastic, however it would help to have a sign for its location.

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Hi, the only issue I had was that the radio of the truck didn't work. Other than that everything was fine. Thank you!

It was very quick to rent the truck! Great job!

Hidden charges, no clarity on why I am being over charged. Rental pickup paid the charges, drop off asked to pay Some more then another bill sent... not sure if anyone even looks at these comments. Without any clarity how can you expect me to refer to your service.

I did not have the blankets in my order.

Keep doing the great work, your doing. Thank you

The drop was easy and quick. I'd use them again