Customer Reviews for Blue Mountain Group Inc
(U-Haul Neighborhood Dealer)

1 709 évaluations

21615 Cascades Pkwy   Sterling, VA 20166

(571) 434-3198

Heures d’ouverture

  • Mon-Fri: 8 am–5 pm
  • Sat: 7:30 am–5 pm
  • Dimanche : de 9 h a.m. 3 h p.m.

Services dans cet établissement :

Pour nous contacter

(571) 434-3198

21615 Cascades Pkwy
Sterling, VA 20166

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 8 am–5 pm
  • Sat: 7:30 am–5 pm
  • Dimanche : de 9 h a.m. 3 h p.m.
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
2

No one answered or returned phone calls; no one in office to advise as to where to return equipment. Very unorganized lot. I took pictures to validate that I returned my equipment 1 day early.

Krista K 
Évaluation :
5

good job Uhaul, thank you

Florence C 
Évaluation :
5

Wonderful experience from renting and returning. Nauman is a great guy. 

ghulam a 
Évaluation :
5

Great experience. Nice guys.

Mark H 
Évaluation :
1

I was supposed to pick up a truck through the mobile app, but the location never put the truck into inventory so I had to wait an hour and a half for them to open (the owner was half an hour late, supposed to be there at 9 but didn't show up until 9:30) and to boot just gave me the keys and said I was good to go. I drove the truck 61 miles, but then they tried charging me for 380 miles because they never recorded the miles from the last user(s?) so am in dispute with them on that. Stay away from this location - go anywhere else, please! I doubt I'll even use U-haul in the future over this incident.

Brooks D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel S 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Douglas A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Xian C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rojas A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert o 
Évaluation :
3

Difficult to navigate the lot. Felt unsafe. The truck door wouldn't close properly. I requested a dolly and never got it. That being said, the staff were friendly and I ultimately got what I needed. But next time I'll go to a different location.

Aliya W 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alex v 
Évaluation :
1

Don't add 30 miles to the mileage. We only traveled 22 miles but we're charged for 50

Whitney D 
Évaluation :
5

N/a

Robert G 
Évaluation :
4

Interior of van was dirty, so I needed to cover the floor before loading it. I do recognize that this was a last minute reservation for the Blue Mountain Group, as my original reservation had to be moved to blue mountain because the original provider did not have the equipment ready.

Steven S 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Vincent B 
Évaluation :
5

Very helpful and looked out for my best interests.

Robert S 
Évaluation :
5

drop off was very quick and easy

Dwan G 
Évaluation :
3

Service was fast and friendly. Very easy to get what I needed. The site not much to desire, the driving surface had many potholes. Did not sell boxes. Looking for no hassle, this is the place to go.

Stephen S 
Évaluation :
3

Very little infrastructure here...lots of trucks though. I was in and out in a jiffy...which is what you want, right? It's all done in the parking lot...via phone. Very efficient. I did order 2 dozen moving blankets...furniture pads...which I never got. Truck was empty. Truck worked great and we got all our stuff moved...which was the goal.

Jay B 
Évaluation :
2

The area looks like a junk yard and was a little sketchy for a female to drop off on her own. The building was difficult to find on the property. The guy was helpful once I got it figured it out.

Nicholas R 
Évaluation :
2

Le client n'a pas laissé de commentaire.

chris n 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Ed B 
Évaluation :
1

Don't come to this location. Nobody is there?

Quoc N 
Évaluation :
1

The location did not have the keys for the van that I reserved and I had to take a different vehicle (truck) that I was uncomfortable driving. The truck had 1/8 tank of gas and was not clean. There were no employees on location when I returned.

Daniel L 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul V 
Évaluation :
2

The place was extremely disorganized and unofficial, looked like a junkyard. I did not feel safe leaving my car there while I rented the U-Haul. Thankfully, all equipment I used was functional, and I was able to complete my rental. But the employees were very casual and unprofessional, and I was concerned the whole way through whether or not they would actually complete all the required paperwork and contract information to charge me correctly, or if I would have to pay extra for their incompetence.

Laurie R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey L 
Évaluation :
5

This is where I go to get my u-haul when I move. It's 5 minutes from home friendly customer service.

Sioban F 
Évaluation :
5

fine experience

Oscar A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Salamat R 
Évaluation :
1

Seems to be a remote site. 0 personnel working on site. I arrived early for my 8am pickup. Nobody showed up and I received a call 20 minutes after my pickup from someone telling me to go find the truck and take it. Upon returning the vehicle the next day, 0 personnel on site. I just left the truck somewhere in their junkyard. The worst part of the experience was them blatantly lying about my return mileage and adding an additional 50 miles to my in mileage. Not acceptable

CHRISTOPHER M 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ken w 
Évaluation :
2

The trailer light connection was unstable during use. I got repeated trailer connected/disconnected errors The trailer did not fit the F-150 with 8 ft bed even though your app said it would so I returned it unused. Could not get anyone to answer phone or help me unhitch. Never going back and we use U-Haul quite a but

Sheila B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ruvalcaba g 
Évaluation :
5

easy drop off

Shahrokh S 
Évaluation :
5

please fix the pot holes in the parking other than that good experience

ikhwan d 
Évaluation :
2

Charged me for extra 10 miles and didn’t change afterwards even I called them and highlighted

Chandrakant S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Petr T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John L 
Évaluation :
5

the experience was really good from this location

Gerson M 
Évaluation :
1

I made a reservation for a 10' truck with the option to pick up the rental using the app. When I arrived for my reservation at 8 am,, the location looked like a cluttered junkyard with no organization to where vehicles are located. That should've been my first red flag. Then while processing for the pickup in the app, I was required to have either a passport or my lease agreement as a second form of iD, which was nowhere stated in the reservation emails. I then had to return home to get my passport to finish processing. When I finished, I identified my truck, which had a smashed driver's side mirror. When I got to the part to retrieve the keys, the app told me I had to go inside the store to get them. But there was no one there. I called the number in the app, had to wait 10 minutes for a rep, and then was told someone would be there at 9. It was now 8:55. No one arrived until 9:15 and then they claimed they did not have my reservation as an app pickup. They did give me another vehicle with a good mirror and I rolled out of there with my truck at almost 9:30, an hour and a half after I was supposed to have it. I will never use this location again.

Toby V 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas H 
Évaluation :
2

The service here was helpful. The cell service was great and I was able to check the vehicle in without issues. Need to label the parking lot better so customers know where to park.

Cory D 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lucila T 
Évaluation :
5

very easy location, in and out in no time

Judith M 
Évaluation :
2

The place looked like a scrap yard almost didn't want to drive the vehicle back around there. Looks just about as though it's abandoned. Don't like to leave bad reviews but a very big difference between pickup location and this place.

Robert D 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jorge E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Majed A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alpha K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Srikanth D 
Évaluation :
5

good location, just fix the pot holes in your lot

Carlos C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M 
Évaluation :
1

No one was on site to assist and the location is a muddy field.

Daniel M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlie S 
Évaluation :
5

Pick up was EASY --Very Nice and well organized management

Suzanne H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eduardo V 
Évaluation :
5

overall good experience

Marian C 
Évaluation :
3

Quick hand over. Small lot with tight parking and

Nickolas L 
Évaluation :
4

Was ok

danielle c 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Matt A 
Évaluation :
5

I originally ordered a furniture dolly on the website. According to the customer service representative they haven't had furniture dollies for the last month. It should have been greyed out or not on the website.

Jackie T 
Évaluation :
1

Have the lot cleaner and easier to get around.

Brandon B 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Bernhard G 
Évaluation :
5

good location , they just need to fix the pot holes in their lot

Melvin A 
Évaluation :
1

Uhaul should stop doing business through this location. Their lot is extremely crowded and full of junk, the vehicle I rented was not cleaned, and they overcharged me for mileage by more than 2x. Also, in my reservation I requested a hand truck, which was not provided, but at least they did not bill me for it.

Stephen W 
Évaluation :
5

Easiest rental ever.

Glenn J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jefferson m 
Évaluation :
5

best customer service

Salamat R 
Évaluation :
2

The signage at this location is lacking. I knew roughly where it was from Google Maps but still drove by it twice. It is in a side part of what used to be a small residence with only a small sign on the front of the house. All the rental equipment is out of view from the road. Behind the office it is part junk yard with all sorts of things parked back there. Nothing is paved or sign posted just a rough field. The man who assisted me was fine and pleasant, the truck was clean and did the job well and the billing was what I expected and reasonable.

MICHAEL M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David O 
Évaluation :
5

Excellent service à la clientèle

Vijay P 
Évaluation :
1

There was no attendant at the location. I had to call some strange phone number 3 times before anyone even answered. After finally seeing someone, I did not receive the packing blankets I purchased. I was forced to call some stranger instead of deal with a professional salesperson and after reviewing the vehicle and its contents I found forgotten and lost items as well as a dirty not very well maintained vehicle. I will not be using this company again. Perhaps I will look for other rentals and rental companies in th le future all together. Very disappointing and unsatisfied.

Richard S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John A 
Évaluation :
5

GOOD

Edwin D 
Évaluation :
3

They guy that checked me out was really easy to work with - had me ready to go quickly. He was very efficient - and friendly/nice.

Christopher W 
Évaluation :
4

Location was convenient. Equipment was available for pickup.

John A 
Évaluation :
5

Great experience for us.

Kevin A 
Évaluation :
5

Excellent service à la clientèle

Angela J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shahrokh S 
Évaluation :
5

very well organized

Carlos C 
Évaluation :
5

I never received the final invoice after return

Timothy H 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Harold A 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Bernhard G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

oscar c 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert N 
Évaluation :
5

location needs to improve their parking lot, pot holes and gravel but the customer service is great

William A 
Évaluation :
5

always have better experience from this location

Mohamed A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Khalil S 
Évaluation :
5

location is good very quick transaction

Lian B 
Évaluation :
5

positive experience

Tahreer G 
Évaluation :
5

always good service from this location

Carlos F 
Non les évaluations ont été soumises pour cet établissement.

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