Sterling facility had deep potholes coming into the place, and the back lot was similar to a junk yard. Associate was excellent though. My main issue: I received a call 1 day into my 4 day rental from another U-haul location. They wanted me to return the trailer that day for another client, and texted me the different location for return (saying I could return after hours). I returned the trailer on day 2 to the location in my contract since I didn't see a U-haul at the address I was texted. I did some extra driving, wasted time, and returned the trailer 2 days early. I should get a break on my cost due to this outrageous incident!!! Please help.
JOHN T.
Moving Truck Rental in Sterling, VA at Blue Mountain Group Inc
(Concessionnaire U-Haul dans le voisinage)
21615 Cascades Pkwy
Sterling,
VA
20166
Services dans cet établissement :
Pour nous contacter
21615 Cascades PkwySterling, VA 20166
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 8h am à 5h pm
- Ven : 8h30 am à 5h pm
- Sam : 8h am à 5h pm
- Dim : 9h am à 3h pm
One-Way and In-Town Local Rentals in Sterling, VA 20166
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Nous vendons des centaines de produits qui facilitent les déménagements!
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Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
- Rating:
- 1.0
This location was totally unlike the uhual location i'm used to using (Columbia Pike, Arlington Virginia). I've had no problems in the past with uhual, but my experience on Saturday, May 8, 2021. The van was dirty; a red mud that the van next to it had also. I realized that the location is near a lot of construction and may have been rented in the past by people with such equipment, but i had to move a fabric-covered couch and there was no available coverings or drop cloths i could buy or rent from this location.
Darlene R.- Rating:
- 4.0
The people were professional. The location was convenient, and the equipment was easy to rent.
JAMESMICHAEL H.- Rating:
- 3.0
The inside of the trailer had mud. There was no agent on site.
Louis B.- Rating:
- 3.0
I scheduled and drove to the pick up location 45715 Old Ox Rd, Sterling, VA 20166. There was a van on the lot and I was told the reservation was moved to 21615 Cascades Pkwy because of no van inventory. Once at 21615 Cascades Pkwy, I was met in the parking lot by the location operator, in the very van I had just seen at 45715 Old Ox Rd. I was misled and made to drive out of the way only to pick of the van I just saw on the original reservation lot. The location operator at 21615 Cascades Pkwy was excellent and took very good care of me in lieu of the circumstances. The van from 45715 Old Ox Rd was VERY dirty and looked like it hadn't been cleaned in weeks.
Ronald L.- Rating:
- 5.0
It's was a great experience ðŸ‘ðŸ½
MICHAEL A.- Rating:
- 1.0
Sketchy at best. Dirty and no signs. Jumped the curb because turn in and driveway not aligned.
Brian B.- Rating:
- 3.0
I had also rented a furniture dolly and a dozen blankets. When I arrived to get the trailer and these other items, I was told I would have to drive to a different location to get the dolly and blankets (15 minutes away). That is not customer service.
Wayne T.- Rating:
- 1.0
We were overcharged for miles as well as gas. The equipment we rented was not at the shop so we had to drive out of our way to get the additional equipment and we received no creditfor the additional miles
WILLIAM K.- Rating:
- 1.0
We received a truck with almost no fuel. Our receipt was fraudulent. I was charged for SafeMove Coverage which I didn't select in my reservation process, the odometer reading is a complete lie and the mileage is higher than we used. My contract wasn't closed out until 2 days later and the representative thought it was acceptable to call me before 7a to close out said contract. I've submitted a written request to have these charges corrected and have yet to even receive acknowledgment of receipt.
Robert A.- Rating:
- 3.0
I returned my uhaul more than 24 hours early but was still charged the full amount. Bummer
Roger S.- Rating:
- 1.0
They had me pick up the car trailer at a different location, never did any paperwork. Drove to other location and they had no ideal what I was there for . Just a horrible experience
Ricky B.- Rating:
- 1.0
Truck was dirty. I had to take a tool bag out, there were used face masks. Fuel tank was not full, I returned it as It was, but I got charged extra $70 because I didn't fill it ? Ok.
Alex B.- Rating:
- 5.0
They add extra payment. I returned the truck the same day but they charged me a $20 late fee. They put a wrong starting mileage to get more more money out of you. The equipment that I reserved were there.
Jeffrey A.- Rating:
- 4.0
People i got pictures you overcharged miles i just use the truck for 9 miles and U-haul charge me for 29 . Anyway thank You
Pablo G.- Rating:
- 1.0
Make sure there aren't any holes in the roof that will ruin peoples stuff, thanks a lot
Shelby S.- Rating:
- 3.0
Needed the electrical hookup plug but did not have. This should be available? Employee said sorry I don't sell?
DOUGLASWILLIAM B.- Rating:
- 5.0
you guys need to have more equipment on site
Marivania T.- Rating:
- 5.0
best location best service
Janet A.- Rating:
- 5.0
Everything was great actually!! First time I've used that particular location. I forget the guys name, but, he was actually a super cool dude. Basically, moving sucks! He actually made it a better day for me! Thanks again Dan
Daniel S.- Rating:
- 1.0
The lockbox for keys was opened, the parking lot was miserable.
Jonathan D.- Rating:
- 3.0
Cleaning the vans out would be nice, yes its a uhaul but it smelled terrible and needed some cleaning.
Brynn A.- Rating:
- 2.0
Equipment rented had very sticky stirring wheels makes me doubt your company statement that equipments had been intensively sanitized. I would suggest placing a seal of guarantee (like in hotels and restaurants) that equipment had been sanitized. Staff seems unengaged felt somewhat unwelcomed. Was not provided a receipt (was told it will be emailed, when asked) (no email received). Better training. Your staff will only be as good as you train them. Basic customer service will be much appreciated.
Angelo G.- Rating:
- 2.0
The furniture Dolly I ordered the week before was not available The pickup location was in a junk yard
Kylette D.- Rating:
- 5.0
The whole experience was great. The rental fee was less than the one down the street from me. I made a very late reservation (10:30 for an 11:30 pick up). When I arrived to pick up the trailer, it was ready and waiting for me. Also, the gentleman actually came out to me while I was doing the online check in. He then put the trailer on the hitch for me. I was in and out the quickest I've ever been. When I brought it back, again, I was in and out in no time. I believe it is a family owned business and it shows. Both attendants were very nice and helpful. I never felt pressure to rent unnecessary items or question my ability to handle the trailer being an older woman. I would definitely recommend using their services!
Jodi W.