Trailer Rental & Towing in Sterling, VA at Blue Mountain Group Inc
(Concessionnaire U-Haul dans le voisinage)

1232 évaluations

21615 Cascades Pkwy   Sterling, VA 20166

(571) 434-3198

Heures d'ouverture de l'établissement

  • Lun - Jeu : 8h am à 5h pm
  • Ven : 8h30 am à 5h pm
  • Sam : 8h am à 5h pm
  • Dim : 9h am à 3h pm

Services dans cet établissement :

Pour nous contacter

(571) 434-3198

21615 Cascades Pkwy
Sterling, VA 20166

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 8h am à 5h pm
  • Ven : 8h30 am à 5h pm
  • Sam : 8h am à 5h pm
  • Dim : 9h am à 3h pm
Location de remorque

One-Way and In-Town Local Rentals in Sterling, VA 20166

U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!

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    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

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    Nous vendons des centaines de produits qui facilitent les déménagements!

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Évaluations des clients

- Cote moyenne des clients

1232 évaluations

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Évaluation :
5

love this cascades location, equipment is ready on time nice and clean, gentlemen works there are great, hopefully your parking lot gets better quickly, good luck

JOSEPHAUSTIN B. 
Rating:
5.0

i think they are fixing their parking lot, but overall experience was good at this location

WALTERALFREDO M. 
Rating:
2.0

We were told we could pick up our order early but the owner was not there when we arrived and we had to wait until he drove to the site. The truck did not have the dolly we requested which meant we had to go buy our own. I would not recommend this location because of lack of preparation of the owner.

GLENNLEE S. 
Rating:
1.0

Ensure you take a photo of mileage before and after use. I was overcharged for more than double the mileage. Tried calling to resolve the issue multiple times with no response. Very disappointed.

DONNAGAIL D. 
Rating:
1.0

Would not recommend this place. The parking lot was a dump and full of huge pot holes which jolted my car and the trailer when moving slowly to leave. Also the trailer had a lot of small trash in it - rotten tie down straps that had not been removed, lots of loose nails, and gravel inside the trailer. Really it looked like I was at a junk yard.

Nicholas S. 
Rating:
1.0

I dropped off the tow dolly after only using it for about 2hrs. I got there to drop it off 10 minutes before closing time and he was already gone. I had to call the number and let him know I was dropping off the tow dolly. He asked for the equipment number so he could check it in and email me my receipt. Well 9am the next morning I still had no receipt. So I called there again and no answer which was surprising as they were to open at 9am. So I called back at 950am finally the guy said he had just got there. It wasnt until then that they checked in the equipment and finally sent my receipt. Not recommended.

eric W. 
Rating:
3.0

Put some gas in the tank ,had less than eighth tank . Clean the van once in a while. Change the oil when the oil life monitor comes on.

Dean S. 
Rating:
5.0

very well managed, equipment was ready to go

JOSEHOMER P. 
Rating:
1.0

This location is very run down. The road on the property to the pickup lot is dirt and badly potholed. The clerk carried on a conversation on the phone while I waited for 10 min. Then he walked me to the parking lot where two trailers sat side by side and pointed. I asked which one and he just said “Take one”. He started to walk away but I noticed both were blocked by another trailer so I called him back to move it, which he did. Then I waited 10 min for someone to hook up the trailer, but no one showed up so I went back in the office and got him to come back out to hook me up. I returned after hours and almost couldn't unhook the heavy trailer. He had no trailer dolly readily available for customers like other locations. I will avoid this location if at all possible. Very poor customer service, run down office and dirt lot. Really very poorly represent the UHaul company. I've used 4 UHaul locations this year renting 7 trucks and trailers and it was hands down the worst.

Thomas F. 
Rating:
1.0

Upon arrival the door to the office was locked. We called the number on the door which went straight to voicemail. It wasn't until another person in the yard noticed we were waiting (10 minutes) that they flagged the representative to come over to help. There was no formal check in or inspection of the van prior to us leaving. The van has less than a quarter tank of gas in it and the guy just told us to return it with the same amount. The van was also parked so close to another van that my husband needed to climb in through the passenger seat in order to drive off.

Tiana B. 
Rating:
1.0

The dude behind the counter was nice enough but the truck was dirty, I needed to stop for gas at the first station I could, and the moving blankets were just piled up in the back. I spent 30 minutes cleaning up the back and sweeping it out before I could begin loading it.

SEAN U. 
Rating:
5.0

Great U-Haul location. I would recommend to anyone

Geoffrey F. 
Rating:
1.0

The truck was filthy and was not cleaned at all! There was food bags in the front cabin and the back had used blankets inside. Also, I used 20 miles and was charge for 80 miles on a local move. The checkout and checkin done add up and i've been trying to get someone to tell me what's going on!!

MICHAEL S. 
Rating:
4.0

I was charged for coverage I declined

Russell B. 
Rating:
1.0

Horrible customer service please check how your vendors provide service & represent your name

Jonathan R. 
Rating:
3.0

The staff were awesome, but the facility was a bit unexpected.

JESSENOEL L. 
Rating:
4.0

The only issue I had was that the guy who was supposed to check me in was a few minutes late so we had to wait for him. Not a big deal though and very understandable since we did schedule our pick up fairly early in the morning.

Josh` H. 
Rating:
3.0

Truck was dirty with ashes in the ash tray and trash in the cab. There was no real paper work and no walk around conducted or evidence of prior damage provided.

Trevor H. 
Rating:
5.0

overall i had a very good experience at this location very helpful staff

Marivania T. 
Rating:
5.0

excellent service

RICHARDSTEVEN P. 
Rating:
3.0

Sterling facility had deep potholes coming into the place, and the back lot was similar to a junk yard. Associate was excellent though. My main issue: I received a call 1 day into my 4 day rental from another U-haul location. They wanted me to return the trailer that day for another client, and texted me the different location for return (saying I could return after hours). I returned the trailer on day 2 to the location in my contract since I didn't see a U-haul at the address I was texted. I did some extra driving, wasted time, and returned the trailer 2 days early. I should get a break on my cost due to this outrageous incident!!! Please help.

JOHN T. 
Rating:
1.0

This location was totally unlike the uhual location i'm used to using (Columbia Pike, Arlington Virginia). I've had no problems in the past with uhual, but my experience on Saturday, May 8, 2021. The van was dirty; a red mud that the van next to it had also. I realized that the location is near a lot of construction and may have been rented in the past by people with such equipment, but i had to move a fabric-covered couch and there was no available coverings or drop cloths i could buy or rent from this location.

Darlene R. 
Rating:
4.0

The people were professional. The location was convenient, and the equipment was easy to rent.

JAMESMICHAEL H. 
Rating:
3.0

The inside of the trailer had mud. There was no agent on site.

Louis B. 
Rating:
3.0

I scheduled and drove to the pick up location 45715 Old Ox Rd, Sterling, VA 20166. There was a van on the lot and I was told the reservation was moved to 21615 Cascades Pkwy because of no van inventory. Once at 21615 Cascades Pkwy, I was met in the parking lot by the location operator, in the very van I had just seen at 45715 Old Ox Rd. I was misled and made to drive out of the way only to pick of the van I just saw on the original reservation lot. The location operator at 21615 Cascades Pkwy was excellent and took very good care of me in lieu of the circumstances. The van from 45715 Old Ox Rd was VERY dirty and looked like it hadn't been cleaned in weeks.

Ronald L. 
No reviews have been submitted for this location.

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