Évaluations des clients Blueline Auto Centre Ltd

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Blueline Auto Centre Ltd

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Karley M. le

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The service rep was excellent, very friendly and easy to work with, but the location was not in a great area of the city (for convenience or comfort, I wouldn’t leave my own car there while using the truck)

CATHY M. le

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When no truck was available, they found us one at the last minute Thank you for doing that for us Would rent again Thank you

Samiya A. le

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The truck we received is not equipped for anyone to drive and is VERY unsafe. The alignment was off, tires were were worn off and two of them were worse then the others, same thing for the shocks. On your site it says the tank takes 40 gallons which is either untrue or the gas was leaking because it didn’t go for more than 200km before it needed a refill. Bottom line I’ll ever rent Uhaul again. This was all on top off all the problems we had the day before the move when you guys would say one min we have no truck and next we do.

Kira C. le

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This is a terrible pick up location. No one was at the shop for us, and even then when someone came, they weren’t ready for us to take our truck. I would not go back to this location at all.

Nicholas G. le

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This pick up location is absolutely terrible. It was not open at 10:00 when I was scheduled to pick up the truck. After waiting 15 minutes I phoned the company and the owner informed an employee to let me inside. However, he let us in to the entrance and left. I waited a while longer before phoning the owner again. He informed the worker he was supposed to give me the key which I received much later than I should have. Not only did I waste this my time, but upon inspecting the truck I found out the utility dolly I rented wasn't there. After yet another phone call I was able to locate a dolly in the shop; however it was an appliance dolly and not the utility dolly I ordered 18 days earlier. The owner said I could use it but it would result in higher charges because of the different type of dolly which I didn't want. There is no reason to have this location as a pick up location. I would rather carry everything by hand than deal with them.

Brian N. le

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Never again will I rent from this specific store location. Why? Very unprofessional business practices, very late with schedules, and created more cost for myself (due to long wait times on their part). If you are set on renting from U-Haul, rent from the main store and not from 1080 Arlington St. Wpg, MB. Trust me, you will save yourself time, money, and headache by not going to this store.

Julia P. le

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Firstly, the pick up office location was full of junk, filthy and some staff guy came out of the back to state at me like a creep the entire time I was in there. Thats how it started which was bad enough. Then we get to the order. I had ordered two dollies, a furniture dolly, and a bunch of moving blankets. The person helping me had no idea I had ordered anything somehow and only had a few blankets available. Then he suggested I just run over to another location where they probably have more stuff available. Really? I preordered this stuff because I don't have time to be running around town looking for it when I also have movers to meet up with and a ton of other things to do. So we finally get in the truck and it has less than a quarter tank of gas in it for the day. That's excellent because you definitely want the added stress of worrying about whether you'll have enough gas to do what you need to do. I barely made it. The guy at the store gave me a booking sheet that said it was a quarter full too so I let him know it definitely wasn't. Just as an aside, if your launching the site from Canada, prices in Canadian dollars would be smart. I was a little surprised to discover a much higher charge for my moving help add on than what I thought I was paying ,after the exchange. Helpers from Elite were excellent, but the rest of the experience was pretty awful.

heather k. le

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The owner was not in the office when I arrived to pick up the truck or when I arrived to drop it off. I had to wait 15 minutes in the morning and almost 10 minutes in the afternoon. It's very frustrating when you are just trying to get your move done.

R JAMES b. le

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Le client n'a pas laissé de commentaire.

taylor m. le

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Had an absolute horrible experience. Firstly we picked up our uhaul from a poor uhaul vendor. Where we completed our transaction via FaceTime. We also were not given a proper confirmation of sale. The truck was dirty and we never received a walk through. The quote has in the car was less then there actually was. Once we came to Calgary we were not compensated for early drop off. I would NEVER recommend uhaul and specifically would warn against picking up from the BlueLine location on Arlington Ave in Winnipeg. Extremely poor service. I will be following up with head office to ensure that location is not longer used.

Aaron N. le

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Had a mini-heart attack when I received an email saying the truck hadn't been returned, when I returned it the very same night I rented it... Also booked a furniture dolly, which wasn't available when I picked up the truck. Made for a real fun move.

Jessica B. le

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They charged me to fold the blankets which has never happened before. I'm never using this company again.

Christine H. le

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The only comment is in regards to pick-up through the app. There was a phone verification step from a friend, family member or an employer. I had not realized a phone call would go out immediately. As I had entered my driver's license and taken a photo, I though this step did not add value.

Gordon T. le

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This Arlington drop off site is an auto garage - Uhaul business is an add-on. If you are needing decor - that is not the focus of this facility. Parking for return vehicles is behind the building in the alley off Arlington. All of the Uhaul depots were clustered in the north end of Wpg in sites that are somewhat distant from south end residents. The staff were very friendly and interested in my experience of the drive, the functioning of the vehicle, and future business. They were the best part of my Uhaul experience. There were no surprises or additional charges. I had much worse treatment from Hertz UK after rentin a sedan there in July 2018.

Melissa F. le

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Le client n'a pas laissé de commentaire.

JERRY H. le

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Very helpful staff.

Paul T. le

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This location is in the middle of Winnipeg and in a busy area, the truck was parked in a tight spot in the back lane. A bigger parking lot or a less busy area would be better for picking up a big truck.

Damon S. le

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The location is crowded and congested. There was no one there to do my paperwork and it took over an hour to pick up the dolly. They also over charged me by $30 for insurance I specifically said I didnt want on my online application.

Tom S. le

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Very busy repair garage,dirty truck and inconvenient parking. Owner very friendly but this business reflects badly on U-Haul”s image

Cedrick B. le

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They did not have the furniture pads I had reserved and I was forced to go to a different U-Haul location to collect them. I ended up having my truck ready with my equipment 45 minutes later than the booked time.

Jim L. le

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Le client n'a pas laissé de commentaire.

DANJUMA M. le

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I had a very bad experience with your representative ( D Awasti) over the phone, I had some complains but instead of explain or answering my concern, your representative started calling me names he called me an idiot, a fool for not understanding what he was saying (and lots more) because I didn’t understand my bill. It was so embarrassing. What did I do for him to abuse me over the phone?

YIQIANG Z. le

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I am taking my time and effort to write this comment for the benefit of your company being better. When I first picked up the my truck, I was asked questions I have already provided when I register my uhaul account and submit my reservation. On top of that, I was required to provide 3 contact persons. I don't understand why these 3 additional contacts are necessary, but I am OK with it. It took Mona, the receptionist more than three times to submit and print out my order. When I return my rental truck to the same location, no one was there. I have to call the number provided on the receipt to find someone. It turned out he was on his way to the airport, picking up his Mom and I was told to wait about an hour. This is absolutely poor customer service experience. Then, finally, a mechanics, from the garage at the back came in and agreed to take the rental keys. I also showed him where the truck is parked. So that I can finish off here and leave after waited about half an hour. It is my first time dealing with this uhaul location. I rented uhaul many times in US, nothing like this had happen. I just not feel being treated professionally. Such a poor experience.

Sue S. le

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We were in a big hurry and the employee showed up 20 minutes late to open this location. We were absolutely pancing. My husband was only in town for a few days from Calgary and we would not be able to get a truck anywhere else and had to move that day...We were not pleased at all!!!!

darren l. le

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Everything went perfectly and no issues whatsoever!! Thanks!!