Customer Reviews for BMG Auto Repair
(Concessionnaire U-Haul dans le voisinage)

881 évaluations

Unit 207 15 Braid St   New Westminster, BC V3L3P3
(Gated Facility No after hour dropoff)

(604) 524-5257

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 4h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 5/23/2022: Fermé
  • 7/1/2022: Fermé
  • 8/1/2022: Fermé
  • 9/5/2022: Fermé
  • 10/10/2022: Fermé
  • 11/11/2022: Fermé
  • 12/24/2022 - 12/26/2022: Fermé
  • 1/1/2023: Fermé

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Services dans cet établissement :

Pour nous contacter

(604) 524-5257

Unit 207 15 Braid St
New Westminster, BC V3L3P3
(Gated Facility No after hour dropoff)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 4h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 5/23/2022: Fermé
  • 7/1/2022: Fermé
  • 8/1/2022: Fermé
  • 9/5/2022: Fermé
  • 10/10/2022: Fermé
  • 11/11/2022: Fermé
  • 12/24/2022 - 12/26/2022: Fermé
  • 1/1/2023: Fermé

Show All Hours

  • Inspection gratuite du remorquage

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Pauline L. 
Évaluation :
5

Everything was very straight forward. It was all ready to go.

Joanne R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jaemoon O. 
Évaluation :
1

They tried to bill me for extra days... the person told me nothing but lies...

Frank P. 
Évaluation :
2

Its a vehicle repair shop that was run down and dirty. The representative was in a hurry and was complaining about having no trucks. The truck was not cleaned for pickup, there was broken glass and dirt inside. I had to drive 3 hours there and back to pick up the truck.

Randolph H. 
Évaluation :
1

The truck and location were fine. Except every booking I have ever made with Uhaul has gone wrong. I've never once been able to just pick up the truck and go, there's always a booking error or scheduling conflict. What's even the point in booking weeks in advance if your just going to be charged 'same day' booking because Uhaul had to change your order.

Ian H. 
Évaluation :
1

This location was given to me, it was not my preferred location for pick up and was 2 cities away from where I live. The location just looks like a dumpster. Also, the pick up date was changed to the next day which caused us a huge money loss. You need to guarantee truck availability and location for pick up.

Maria V. 
Évaluation :
1

My experience was absolutely horrible. Let alone my pickup time, truck size, and pickup location was changed the night before my move, the people we dealt with at the pickup were horribly rude. They barely even spoke to us when we had questions and when we tried to ask them why our truck had changed they wouldn't even respond. I've never had such ride customer service people. I had my elevator booked for 9 am and the truck pickup was supposed to be at 8 am so we would have time to pack up. When my time was moved to pickup at 9 and I called in and I informed them about my elevator booking I was told ‘oh ya that will be tight' and that was it. We booked with u-haul because in the past it has been an easy move and we believed it was a reliable company but after this last move and the way the customer service team dealt with our situations I don't know if I would go with them again. Also the price of what we paid for the truck when it wasn't even the size we had requested was incredibly frustrating and a bit shocking. Overall it was not a good experience. This pickup location was horrible. Would tell anyone to absolutely avoid it because the workers were rude and unhelpful.

HAYLEY M. 
Évaluation :
4

Jack was broken and staff didn't check when we picked up auto transport. Check equipment are working throughly so customer can leave with peace of mind. It was difficult to load and unload our truck due to auto transport Jack's not working. Called uhaul when we started loading was customer service said first they will charge us even it wasn't our fault and after sometime they said they will waive but to send service people they said it will take 2 hours for them to get to the location. We were already late because truck came in late from our pickup time 5 hours. Truck was fine and easy to drive. Leaving feedback so Uhaul can go extra mile to keep customers happy and hassle free. Thank you Uhual. I will use uhaul again

Jai B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VINCENT KEITH F. 
Évaluation :
1

Peanuts on the floor last renters contract on the floor wrong location drop off would not change it basically just said contact you all when you get to Vernon

Joe V. 
Évaluation :
3

Based on my Uhaul experience there is no way in good conscience I could refer the company to a friend.

David L. 
Évaluation :
3

We were scheduled to pick the vehicle up at the Surrey location at 5:30 but received a text redirecting us to this location. When I called to confirm the new pick up location, we were told that they close at 4:30. Fortunately we were able to make arrangements to get the vehicle left outside the gates for us but why would the head office direct us to pick up a vehicle that was closed for our pick up time? If I had not called to confirm we would not have been able to pick up the vehicle.

Howard M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Darren F. 
Évaluation :
1

Picked up the the truck it was dirty and stinky

michael M. 
Évaluation :
3

It's a challenge to get to the location outside of Vancouver proper.

Jared G. 
Évaluation :
3

The

HengZi B. 
Évaluation :
1

Clean up. Look professional. Everything looks so sketchy. The only thing this location did well was be accommodating. We had booked on uhauls website and when we got to the pick up location the business told us they hadn't been a uhaul dealer for 3 months. It took an hour on the phone with uhaul to sort out the situation, we still didn't get the equipment we had reserved and we had to drive to a totally different much farther location.

Jonathan S. 
Évaluation :
5

Thank you SO much for accommodating our equipment change. It was a tough move but you helped us out when we needed it the most.

MARNIE H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
4

Will highly recommend this storage location and facilities

Reynaldo A. 
Évaluation :
2

The truck had no windshield washer fluid and terrible headlights making for a dangerous drive through the mountains at night.

Brad F. 
Évaluation :
3

You can add options other than packages online, because it turns out it would have been cheaper for me to get the truck and pay the mileage than to get the package. On top of that, I requested a furniture dolly, and the location didn't have it. Also, this was not the location I requested.

Mohamed Essam A Y. 
Évaluation :
3

I was however sent here after a disgusting experience at the location at 134 and 72.

CORINA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PASCAL T. 
Évaluation :
4

After hour return can be more clear with proper instructions.

Jun Z. 
Évaluation :
1

We tried to drop the truck at three different places. This location was locked and not accessible. The cust service rep suggested we keep it for another day for free and deliver Monday. Not acceptable!! We also paid for a full tank of gas, and I would like a refund please.

Louis S. 
Évaluation :
5

Vehicle was towed to the location so I never directly dealt with them.

TYLER L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

EHSAN M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVIDB K. 
Évaluation :
5

I had very nice experience with BMG Auto Repair location. Thanks for making my moving comfortable and easy.

SRINIVAS N. 
Évaluation :
5

fast service very professional

MARTINA W. 
Évaluation :
1

Customer service was a joke. Shady dealings with value pricing (I've driven the same vehicle further for less cost). They lacked furniture dollys and we're extremely unhelpful. Standoffish service and apathy made me feel more like a bother than a priority. Awful experience

SHAWN E. 
Évaluation :
3

I was given the wrong truck. I stood in the freezing rain to review the photos on the app. I had to upload the damage photos which were not indicated on the app. Then when I checked the mileage, I noticed it was different. The uhaul employee told me to dispute the mileage and upload a photo. I then got an error message. He then noticed it was the wrong truck. Once I got the truck, I had to go through the entire process again, in the rain.

LINDA I. 
Évaluation :
1

Received a phone call the next day from the operator of this location threatening me with the expense of a tow truck because he couldn't find the keys, WHICH WHERE IN THE DRIP BOX. He had one place to look, decided not to look there, and instead called my phone threatening me with extra expenses

Cole C. 
Évaluation :
2

I was charged way more than expected. The receipt doesn't show the reason of this huge charge. I don't want to use this service again. I was told to return the vehicle the next day without charge and I don't know if I've been charge for it…

Lilian P. 
Évaluation :
3

my only complaint is when i asked how much fuel i would need for the trip that i had to take he told me to put in a minimum of 150 dollars worth, as it turned out this was 40-50 dollars too much fuel and when i asked him if i could get reimbursed for the fuel left in the truck....he told me there was nothing he could do :( I feel Im out 40 bucks ! Other than that the truck was great

Bjorn L. 
Évaluation :
5

Thank you for your service.

Devan R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy R. 
Évaluation :
2

My reservation was cancelled the evening before pick up and I had to change locations for pickup which delayed my loading time, I incurred extra time for the moving guys and just to add to the delays my U box was not available for unloading at the time reserved and I had to wait another 30 mins, my entire day was disrupted and cost me more with these delays , very disappointing Further more the truck was not fueled fully so how can I get exact refill to not get charged for fuel?

Kulvinder C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sohrab Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HUGH F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey W. 
Évaluation :
1

The person I talked to seemed more annoyed than anything. He added mileage and time to my rental because I had to go through the US because of the road closures in BC telling me that they would be refunded if I didn't use them, but I just had to pay another 50$ because I left a tiny bit less gas than it had when I picked it up.

JULIEN-PIER B. 
Évaluation :
1

Extremely rude and slow staff. Hardly had anything I asked for as well

Devan L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

POONGJONG H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

HUGH F. 
Évaluation :
4

The cargo area leaked the whole trip so everything that was on the floor got soaked. Including granny's attic.

Kenneth B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jared E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kelton W. 
Évaluation :
3

Actually have the 15' truck you reserved for me instead of giving me a 10' truck with no ramp and telling me of this 4 days before I'm moving. The guy on the phone in fact said to me to view this as a courtesy he was even calling me that day vs the day of my move, and then when I returned it the gate was closed and there was no lockbox. The only thing that was good about this location was that after I called U-Haul this U-Haul man appeared out of nowhere to take the keys back and I was able to finally leave.

RITA J. 
Évaluation :
1

The place is a dump. The guy is extremely rude. Uhaul should pay it a surprise visit, this place is awful.

Peter J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Daniel G. 
Évaluation :
4

Nice guys

David C. 
Évaluation :
5

Bob and Michael were very nice and friendly. Car is ready and clean. Awesome service. Highly recommended.

DAI V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN S. 
Évaluation :
1

Original uhaul was leaky. Reservation was late. Super loud inside office. Debit machine wasn't working. Person working never explained much which resulted in extra charges.

Anastasiya T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stefan M. 
Évaluation :
1

When we went to return it at the designated location the gates to access the truck parking and key drop were locked. I parked the truck next to the fence and received messages threatening to call a locksmith or tow the truck at my expense and stating that I should have dropped off the keys. (I couldn't, the gate was locked) This location probably shouldn't be a drop off point during evenings or weekends, or probably at all.

JAMES V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory A. 
Évaluation :
4

It was just a little difficult to find.

Neyvone T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DONALD O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PETER F. 
Évaluation :
5

Excelente customer service! Fast and efficient! Loved it!

ALEKSANDRA A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KYUNGROK M. 
Évaluation :
3

Trailer smelled like burnt brakes on pick up, emergency application lever was pulled and delayed pick up. Did not get link to check trailer for damage until we were well on our way, and by the time we had a safe location to fill it out, the link had expired

ALFRED W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan C. 
Évaluation :
4

Came to drop the uhaul, someone came to me, I greeted him, he didn't answer, no smiles, no response, he just went straight to the odometer, checked fuel level, checked mileage, oil life etc and took the car key and was leaving. I had to stop him and say I was told to take pictures. He reluctantly gave me back the key. I took the pics, uploaded and he came back and collected it. I asked shouldn't I lock the vehicle, he said leave it with a some strange tone, not sure what or who he was unhappy with. Summary, I didn't feel welcome at all like a customer would want to.

Alaidanengia H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martin R. 
Évaluation :
3

Have friendlier customer rep

YVONNE L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Geoffory B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amir K. 
Évaluation :
2

Tried to call for roadside assist when the battery died at 1645 and nobody phoned us back until 1830. Had to keep asking strangers for a boost.

CAITLIN P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

AMILDEEP M. 
Évaluation :
2

Was directed to pick up the truck in New Westminster vs the booked North Vancouver location. NW location is a UHAUL repair center, in a heavy industrial area. Very tight lane ways etc. Service and staff was good…asking to make alternate pick up location the day before was not expected.

Richard D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ray J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julia M. 
Évaluation :
5

The person was very nice

Fuad K. 
Évaluation :
2

o Cramped small office and parking area. o Manager and staff basically did their job, but completely lacked in the friendliness expected of a customer service representative. Probem is compounded by an apparant language barrier. o U-Haul should provide proper customer service training to counter staff and follow up with spot checks by a district manager. o Hours of operation and drop off location in New Westminster, BC are very restrictive.

DAVID S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Anthony W. 
Évaluation :
3

Easy to get to drop off.

Harley L. 
Évaluation :
5

Helpful staff, courteous and professional…Highly recommended!

JOSEPH L. 
Évaluation :
5

There was an issue with my flat rate for a one way rental. However the agent at the Mission BC location was extremely patient, kind and helpful to not only me, but all customers who came in. Everyone left feeling happy with their experience. I would recommend the agent for some type of service award.

Mary J. 
Évaluation :
1

I couldn't sign onto my uhaul account and no one would help me troubleshoot

TRAVIS I. 
Évaluation :
3

We were charged for 6 furniture pads and 1 dolly which we did not reserve and were not in the truck. We will call for a refund.

Arthur G. 
Évaluation :
3

Very shy and didn't communicate well But great service and accommodating

Michael V. 
Évaluation :
5

I have not received my deposit back … it's been 10 days, should I expect it soon ? If I don't I'll have to adjust my rating on this review haha

ADRIAN M. 
Évaluation :
3

I would have thought someone would have gone over the condition of the trailer after I returned it. There was some problems with the lights while I had it. Overall everything was good.

Duane M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christopher C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Hugo E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NITEEN S. 
Évaluation :
3

Uhaul changed my drop off location and asked me to go here. A bit out of my way, but to make the situation terrible, they closed on the day they told me to go there. No issues with location, uhaul dispatch messed up.

TIMOTHY Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rohan S. 
Évaluation :
2

Was super dirty, office was a mess, very little signage so it was hard to find. Staff barely said anything

Camilla B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GARETH O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

debra S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Najbullah H A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DESMOND S. 
Non les évaluations ont été soumises pour cet établissement.

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