U-Haul decided that they would move us around to where we could pick up the truck and changed the truck size, to a larger truck, that we had booked 2 months earlier. All of this with 2 days notice. Our impression was that this was done because we wanted to go only one way.
Mike M
BMG Auto Repair
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in New Westminster, BC V3L5N7
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Had to get someone from another business to open the gate for me, this location would not answer their phone.
ADAM GWell it was a repair garage and we were from Richmond and had to drive 1hour in traffic to get to New Westermister to get the truck and then they didn’t have the auto transport for us so then had to call and pick up that in a different location a lot off running around to different places
debbie CI flew into YVR and therefore booked the location closest to the airport. I booked my reservation and flight back in April for end of September hoping to avoid exactly what unfolded. On the flight over, the location was changed twice, eventually to the New West location. Which is very far away and inconveient. So I had to skytrain for close to 2 hours to get out to New West with all my bags. This location is across a set of tracks, there was a train stopped across the crossing for 20 minutes. So I stood on the a busy, noisy super disgusting street corner waiting with all my heavy bags for about half and hour to walk less than a km to pick up the truck. This has got to be one of the most congested busiest street corners in the lowermainland it took an additional 20 minutes to make the right turn onto braid st. to get to the highway. This whole experience made me late for all the other logistics that were in place. Late to pick up appliances, late to meet the movers. My back was already killing me from lugging around all my heavy bags for more than 2 hrs through all of the lower mainland. The operators of the uhual location were fine. This is more of a general rant about the whole Uhual system in general and how frustrating it is. I also was given a 15' truck when I requested a 20 or 26' truck. Therefore could not move all my things, and am still scrambling to figure out how I'm going to get the rest of my items 11 hours east where I've moved too.
CHELSEA TThey did an excellent job helping me to get my car on the trailer
RONALD A