Customer Reviews for Breezy Hill Curb Market
(U-Haul Neighborhood Dealer)

Évaluation :

5

Uhaul needs to get better organized. We made a reservation at one site. Two days before pickup, we got a text saying there was no truck available, so we had to negotiate another location. That location didn't have the 15' truck so we were upgraded to a 20' truck.

Évaluation :

4

Agent was kind and courteous. Transaction was smooth and easy.

Évaluation :

5

My rental experience today started off horribly. I had made a reservation at beauty shop in Warrenville SC and when I showed up to get the truck no one was there. I spoke to someone in uhaul who called the location and was told there was someone in the beauty shop but there wasn't. Back and forth with uhaul and the beauty shop on the phone came down to they didn't have my reserved truck. As a minimum I should have been notified my vehicle reservation could not be accommodated before I drove to the location. Next the owner of the beauty shop location was rude and got mad at me for calling uhaul. She told me she had a larger truck but it would cost more. This was not acceptable so I had to drive to get a truck at breezy hill. In the end I was able to accomplish my move. I have rented from uhaul many times and never had any issues I will never rent from the original Warrenville SC location due to poor customer service and not notifying me that my reservation was not available.

Évaluation :

5

Relatively smooth and efficient procedure... I was left to back into a field to retrieve the trailer furthest away instead of the one right next to the parking lot. But it was easy enough. No assistance but I was able to figure out the hitch mechanism.. again easy enough for someone experienced with trailers. Might be tough on a newbie.

Évaluation :

3

Were not able to explain check in process

Évaluation :

1

Dropped of the truck and the person at the location, a convenience store did not come out to look at the truck. Fortunately I took pictures as they stated I did not return the vehicle with gas. After submitting the pictures of the fuel guage I got my money refunded by a very helpful customer service representative.

Évaluation :

4

The truck smell like smoke and was very nasty and dirty on the inside

Évaluation :

3

I will not use U-Haul again I returned the equipment back at 10:30 at night I had put on the contract that I would use it until 1:00 the next day and I was charged for the entire time even though I returned it early the store was closed but it was under the cameras and they could tell that I had returned it at 10:30 that night so again I will not use U-Haul again because I did return the equipment way earlier than then I had it and I

Évaluation :

5

Owner Jay was very nice and patient.

Évaluation :

1

Have all the equipment and furniture pads in one place. There will be a follow up about our bad experience with this uhaul place.

Évaluation :

5

S.O.

Évaluation :

4

Don’t put roll up doors on the RV trailers, they’re horrible

Évaluation :

3

This location was too far from my starting point.

Évaluation :

5

This was an improvement for me. Definitely being able to go in instead of those lock boxes and closed stores where you hv to call in over and over was the best

Évaluation :

5

They did NOT give me the pads I paid for.

Évaluation :

2

Not including the extra $162 charged to my account I'm disputing; the gentleman that booked the U-Haul stated I could not return the truck to the nearest U-Haul facility closest to me that would have save on mileage due to the truck being privately owned. There was also no furniture dollies and pads I initially booked on order which made the move more difficult. I was advised not to do business with this location in Graniteville but decided to as a result of it being closer to were I was moving from.

Évaluation :

4

This clarifies did not have any gas when the truck was picked up. On E and I had to get gas before I could begin driving. I also ordered. 20' truck and was given a 15' truck and was charged a 20' price and was told the price would decrease.

Évaluation :

1

We have photos & video for our social media reviews which won't be good. The truck was filthy, not swept out, can was full of dirt, trash and food! Gross & unacceptable! Fuel was on 1/8 and we returned on the same but got penalized! I will never use UHaul again. Our complaints meant nothing!

Évaluation :

3

s/o

Évaluation :

4

All went well,,tks

Évaluation :

2

Reservation email stated guaranteed by 7 phone pickup. I didn't get the truck until 855 and is was manual checkout. Mgr said he was coming in and never did. Moving we waiting an hour on me.

Évaluation :

3

pick up location asked me to attach the trailer myself. I wasn't able to lift the trailer myself and the representative eventually was able to come and help. He began to chain up the trailer in a way I felt was incorrect per u-haul helpful videos. (i.e. chains not cross-connected, hooked directly to the hitch rather than running through and hooking back to the chain itself.) I corrected the issues in front of the representative and he thought it looked okay. All went okay from there.

Évaluation :

2

Owner of location was a jerk.

Évaluation :

5

Nothing they were polite and helpful

Évaluation :

1

Trying to overcharge me for a rental, tried to charge me for fuel , dishonest people, I will never do business here again

Évaluation :

5

nothing. thanks

Évaluation :

2

I called UHaul to reserve a 6x12 trailer for the day. The representative allegedly verified that equipment was available at a location just north of Aiken, SC, so I confirmed that reservation. That location had only 5x8 trailers when I arrived. The clerk called the manager, and they located one in Graniteville, causing unnecessary delay and frustration. The second location had the trailer I needed, and it was in excellent condition.

Évaluation :

1

The truck so so dirty and literally piles of dirt in the back. The front had cans all in there if empty redbull and other cups. We had to sweep and blow and mop the back of the truck before we could even use it. DO NOT GO THERE. Taking the truck back was terrible the guy at the desk didn't even speak English well at all!!! He did not understand what I wanted and could not follow clear simple instructions given to him for paper work that I needed. DONT WAIST YOUR MONEY HERE!!!!!

Évaluation :

5

Please make the the response tab more clear. Because I hit button for no $10 coverage but after receiving my receipt I was stilled charged for this. There should be a summary of all charges before you are allowed to pay.

Évaluation :

4

It was unclear where I was supposed to go to speak to someone about uhaul because it was in a strip mall type of situation. I think the store should have a large uhaul sign so customers are sure where to go.

Évaluation :

5

Quick return process. Quick and painless. Return was a snap.

Évaluation :

1

My xar was not attached right . Could have killed us . And other people on the road. Had to take it to a cooperate location to redo all the security ties and chains. Delayed my time on the road four hours. Would like a supervisor to call me

Évaluation :

4

Equipment comes with the ramp lash broke! Ending causing damage to my car.

Évaluation :

3

I was over charged and still haven’t received my refund.

Évaluation :

1

The truck was dirty in the cabin and in the back. Someone had used it for hauling yard debris or mulch and it stunk. I had to sweep it out multiple times, spray it with deodorizer, and let it air out. Additionally, the employees ignored me the first couple times I tried to return it. Do not use this location.

Évaluation :

5

I received the truck on E. The truck seemed as if it needs to have maintenance done on it. It was hard to drive. The brake lights in the rear were out. The turn signal was not visible in the rear.

Évaluation :

1

This U-Haul location shares with a convenience store where they were more interested in selling hotdogs then jumping onto my U-Haul contract. The first gentleman was an experience with the iPad and kept deleting the information then the owner stepped in and finish the process quickly. However the auto transport was buried a foot deep in the dirt and the owner didn't come out to the very end to make sure the equipment was hooked up properly and assist with anything

Évaluation :

5

I returned truck and doll on Saturday afternoon..address 270A Alfred St Gordon City GA 31408

Évaluation :

4

Get everyone on the same page when I picked up my truck I rented it for one way when I went take it back the guy on the phone told me his notes said I had to take it back to grantville dc which was not the way it was I delivered it back to Aiken self storage right down from where I moved to jus sayin thank you for your service Mary solomon

Évaluation :

1

Multiple fraudulent charges - outright criminal activity from U-Haul. First your location delayed me getting my truck past my rental time, which caused delays in our schedule leading me to getting back 45 minutes late on an 8 hour rental. They then TRIPLED my rental rate, added extra rental insurance, and falsified the fuel charges. You are claiming on my receipt that I drove 30 miles and needed 6 gallons of gas, which is 5 miles per gallon. The last time I used this place, they charged me for the next larger truck than I reserved. I let it go because it was only $10. This time you changed my bill from $70 to $200. I will be telling everyone I know about your illegal business practices, and I'll make damn sure that it costs you a lot more than the $130 you stole from me.

Évaluation :

1

Walked up to turn in the key, guy meets in the parking lot and says he'll take it from there, no inspection to verify that there was no damage, just said if get an email later explaining any additional charges. No email, but new charge for over on miles. Waiting to see if I get charged more…. Terrible experience overall on the receiving and returning ends.

Évaluation :

5

Breezy Hill was wonderful to work with in dropping truck and trailer off.

Évaluation :

5

Everyone was helpful went above and beyond. I am glad I chose this location. If I had to rent a uhaul again I would definitely come back here.

Évaluation :

5

Continue to provide the same level of Customer service!

Évaluation :

5

Uhaul played me on the price though