Customer Reviews for Bridge Liquor
(U-Haul Neighborhood Dealer)

344 évaluations

6654 Hallowing Point Rd   Prince Frederick, MD 20678

(443) 295-4101

Heures d’ouverture

  • Mon-Sun: 7 am–9 pm

Services dans cet établissement :

Pour nous contacter

(443) 295-4101

6654 Hallowing Point Rd
Prince Frederick, MD 20678

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sun: 7 am–9 pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENDA A 
Évaluation :
4

Le client n'a pas laissé de commentaire.

john c 
Évaluation :
5

Efficient service

ELLEN D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan M 
Évaluation :
2

I ordered furniture pads to protect the furniture I was moving and this location had none. Why couldn't I have been notified in advance? Why did I have to deal with this on moving day? Why was the pickup and drop off location changed? Too many negatives - not necessarily just an issue with this location, but U-Haul in general. I probably won't trust U-Haul for any future needs.

Earl B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN L 
Évaluation :
5

Quick, painless and reasonable. Will rent from this location for any future moves.

Edgar S 
Évaluation :
2

The location of my pickup changed three times. Twice in the last two days before pick up. Each time the location got further away from my home location. In the end I had to travel 30 miles to pick up the trailer where my original requested location was 3 miles from home. The pickup location did not have my requested removal blankets. I was advised they don't carry them and I would have to find another vendor to pickup the blankets. Trailer didn't look like it had been cleaned between its last use. The vendor was courteous but was on their own in a busy liquor store.

Phillip B 
Évaluation :
1

I was double charged. I rented a 6x12 enclosed trailer for a 24 hour period. Was told $29,95 plus tax. I added insurance for $8 Returned the trailer by 3:00 the following day 4-5 hours before my 24 hour mark and was charged double what was agreed. I want a phone call from customer service immediately

cody a 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YANNI G 
Évaluation :
5

I recommend this office

Arnulfo n 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BERNADINE T 
Évaluation :
2

I had rented a dolly and needed one bit they didnt have any.

James L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john c 
Évaluation :
5

The Bridge Liquor location is perfect for me. I have rented from them at least 6 times in the past. Every time, the transaction has been quick and efficient. I have never had a problem finding the piece of equipment that I want from them during the time I needed it. Merci.

William T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeniffer O 
Évaluation :
3

Need to replace headlights. Could barely see, if these trucks are looked over routinely this would have been noticed and replaced prior to being rented. It's obvious that they are not maintained properly. This is a safety concern. Had to drive with the high rams on which were not properly aligned.

Judith B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald D 
Évaluation :
5

Could not have been better or easier. Very nice and informed employee.

Bryan J 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Deborah M 
Évaluation :
5

All was great.

Michael Y 
Évaluation :
5

Trailer was there when i arrived. Check in was very quick. Return process even easier.. thankd

Malcolm R 
Évaluation :
2

Low rating given because of the mileage price. This location (Bridge Liquor 6654 Hallowing Point Rd Prince Frederick, MD 20678) charged at a rate of $1,49 a mile compared to the U-Haul located at Calvert Auto (3970 Old Town Rd Huntingtown, MD) which charged $1,19 a mile. I rented the same size truck from both locations. The stores only 20 minutes from each other - 30 cents more a mile at the Hallowing Point location is ridiculous. I'll NEVER rent from them again.

Camille H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james p 
Évaluation :
3

Communicate better with the customers. Answer the telephone.

MALIK M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wesley F 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LORENZO W 
Évaluation :
3

I called a couple days before I rented it The gentleman told me they would not have one I called another rental place and they helped me reserve the truck at the liquor store

KENNY K 
Évaluation :
5

This location is simple and easy to rent from.

Christopher N 
Évaluation :
5

Very friendly, professional and excellent service.

Stephen B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gordon G 
Évaluation :
1

We made a reservation a month In advance. When we went to pick up our rental truck on that day, they tried to charge us $200 more for picking up at their location. When we had made the reservation for that location AT THAT LOCATION! They also showed us and had the wrong truck ready for us to pick up. After signing the contract and paying for the rental and getting the keys and ready to leave, they realized it was a completely different rental truck and the manager/owner had to come outside and move around vehicles for us to get the rental truck out that we had paid for and had the keys for. They did not show us the gas amount prior to signing the contract, especially when we didn't even have the correct truck to begin with. No one even walked outside with us at pickup until they realized the one we rented was parked in!!!! Terrible service!!!

kirsty L 
Évaluation :
5

Always reliable!

THOMAS G 
Évaluation :
5

I completed the truck return via the U-Haul app, and it was easy (took about 10 minutes with the Q&A and picture taking).

Elmo L 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRENDA W 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nathaniel G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francis H 
Évaluation :
5

My first time renting from this location in southern MD. They were fast, efficient and friendly. I will be back. We'll done!

Ted G 
Évaluation :
5

Great experience!! No change necessary.

Jeff S 
Évaluation :
4

Everything was easy to pick up and the help was knowledgeable.

Michael S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M 
Évaluation :
3

The 15' truck that I picked up from this location had major front suspension issues which caused the truck to shake and bounce at all speeds. I probably never rent another vehicle from Uhaul in the future.

Craig B 
Évaluation :
3

Be sure to check/inspect the inside of the truck after every customer. There was a cardboard box & a bottled water left behind when I received it. Also, there should always be dollies available for rent.

Rochelle W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph S 
Évaluation :
1

Uhaul was filthy leaked ruined all my stuff that was inside tried to tell the place they said oh well ! Uhaul tires were screwed up rode rough bouncy ride pulled horrible ! Uhaul trailer was completely trash !

Ashley M 
Évaluation :
3

Customer rep was friendly and helpful in resolving trailer issues. Trailer was clean on the inside, fenders and trailer hitch were covered in grass clippings and dirt. Lights on first trailer were not functional (likely degraded wiring). The first 2 trailer light connecting wiring harnesses were not functional. Was able to resolve and had no issues with functional equipment I rented for duration of the trip.

Todd T 
Évaluation :
1

I reserved moving blankets with my uhaul. I went to pick up everything on the morning of my move and they said they do not have moving blankets at that location. They should have notified me of that in advance. I called another uhaul dealer nearby and they were out of moving blankets. Seems like an issue with uhaul! Has to move my entire household with no moving blankets. Not a happy customer!

Jennie S 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Britney l 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie S 
Évaluation :
2

The clerks did not speak English very well. The first two clerks could not find my reservations nor did they know how to check me out. Once I was checked out, no one walked out with me to go over the U-Haul. Once I saw the vehicle and there was damage it, I had one of the clerk's walk out and inspect the vehicle with me and explain their policy regarding damage.

CAROL C 
Évaluation :
3

Clean the truck: We know the truck was not clean, because there was a snack bag of chips in the glove compartment. Not provide materials needed: not able to provide blankets

Mary G 
Évaluation :
4

Cut the number of emails and text messages in half. I have had 7-8 text messages and 6 (?) emails concering one 6 hour rental. One of the "Use the U-Haul app to let us know the condition of your equipment" text messages came before I picked the equipment up, one while I had the equipment, and one after I had returned the equipment. Ugh..... I'm seriously considering NOT using U-Haul in future because of the quantity of messages and emails......

Larry F 
Évaluation :
5

They have good employees and james manager is so good

vikrant s 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alejandro D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer L 
Évaluation :
2

I reserved a 20' truck and a hand truck from a different location but u haul moved it to here. When I arrived there was no hand trucks available and the box trucks were parked so close together that I couldn't get mine out. I had to wait for someone else to show up to move their reserved truck. The man told me that I would have to go to another u haul location to get a hand truck and if I couldn't he would refund me. Once I returned a different person was there and he kept accusing me of stealing the hand truck I never got. I went inside to talk to another person who told me it was no problem and he would take care of it. I got my receipt and I was still charged for the hand truck. Scummy business

Matthew H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teri M 
Évaluation :
5

Excellente expérience

Sylvia H 
Évaluation :
4

I appreciate the ability for one location to reserve equipment at another location. Equipment was in perfect condition. Please improve the speed of your computer systems. I waited a long time to pick up the vehicle due to system issues. Lastly consider 1/2-day rates. I used the vehicle for less than one hour.

Eric W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILLIP S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES L 
Évaluation :
2

Trucks not clean had to switch trucks twice due to maintenance issues, staff not friendly couldn't understand them due to language barriers. Needs better customer service.

LETITA P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james l 
Évaluation :
2

I was over charged and am needing to contact customer service today to rectify

Holly A 
Évaluation :
3

Le client n'a pas laissé de commentaire.

demetrius o 
Évaluation :
5

Excellent experience throughout! Great customer service in every way!

Jeff S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dusan i 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ernell F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca T 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONTE M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONTE M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONTE M 
Évaluation :
4

Le client n'a pas laissé de commentaire.

james l 
Évaluation :
1

Have a district manager, go and check out the store. It's very unprofessional and very unorganized.

MOISES M 
Évaluation :
1

Let people know the cost outright while there! $700 for a U-Haul u fucking outlandish

Kevin C 
Évaluation :
4

Le client n'a pas laissé de commentaire.

tracy h 
Évaluation :
3

Have equipment that is listed when reserving - location did not have the dolleys or furniture pads we had reserved which was inconvenient.

Kristin C 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robin F 
Évaluation :
5

The rep at the location was super friendly and very helpful.

Donald M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamie M 
Évaluation :
5

Always efficient and friendly.

Ellen D 
Évaluation :
5

Nothing, I was very pleased and satisfied

Rita S 
Évaluation :
5

Excellent customer service and experience in every way!

Jeffrey S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jolene P 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Luigi I 
Évaluation :
5

The experience was great in all aspects! Thanks to good personnel at this location.

Jeff S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALYSSA N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George S 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Charles M 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Donna C 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Trayvon D 
Évaluation :
1

This whole debacle costed me $908,95 to move my little bit of stuff from Southern MD to Frostburg Md!! Never again!!!!!!!!!!

Brenda W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cody M 
Évaluation :
1

The Uhaul representative was rude when returning the trailer.

Brian L 
Évaluation :
1

Owner was blocking the uhaul with there vehicle. Employee refused to get the owner to move it. Next truck was parked in the mud and got stuck.

Michael H 
Non les évaluations ont été soumises pour cet établissement.

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