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BRENDA A
Customer Reviews for Bridge Liquor
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Efficient service
ELLEN DI ordered furniture pads to protect the furniture I was moving and this location had none. Why couldn't I have been notified in advance? Why did I have to deal with this on moving day? Why was the pickup and drop off location changed? Too many negatives - not necessarily just an issue with this location, but U-Haul in general. I probably won't trust U-Haul for any future needs.
Earl BQuick, painless and reasonable. Will rent from this location for any future moves.
Edgar SThe location of my pickup changed three times. Twice in the last two days before pick up. Each time the location got further away from my home location. In the end I had to travel 30 miles to pick up the trailer where my original requested location was 3 miles from home. The pickup location did not have my requested removal blankets. I was advised they don't carry them and I would have to find another vendor to pickup the blankets. Trailer didn't look like it had been cleaned between its last use. The vendor was courteous but was on their own in a busy liquor store.
Phillip BI was double charged. I rented a 6x12 enclosed trailer for a 24 hour period. Was told $29,95 plus tax. I added insurance for $8 Returned the trailer by 3:00 the following day 4-5 hours before my 24 hour mark and was charged double what was agreed. I want a phone call from customer service immediately
cody aI recommend this office
Arnulfo nI had rented a dolly and needed one bit they didnt have any.
James LThe Bridge Liquor location is perfect for me. I have rented from them at least 6 times in the past. Every time, the transaction has been quick and efficient. I have never had a problem finding the piece of equipment that I want from them during the time I needed it. Merci.
William TNeed to replace headlights. Could barely see, if these trucks are looked over routinely this would have been noticed and replaced prior to being rented. It's obvious that they are not maintained properly. This is a safety concern. Had to drive with the high rams on which were not properly aligned.
Judith BCould not have been better or easier. Very nice and informed employee.
Bryan JAll was great.
Michael YTrailer was there when i arrived. Check in was very quick. Return process even easier.. thankd
Malcolm RLow rating given because of the mileage price. This location (Bridge Liquor 6654 Hallowing Point Rd Prince Frederick, MD 20678) charged at a rate of $1,49 a mile compared to the U-Haul located at Calvert Auto (3970 Old Town Rd Huntingtown, MD) which charged $1,19 a mile. I rented the same size truck from both locations. The stores only 20 minutes from each other - 30 cents more a mile at the Hallowing Point location is ridiculous. I'll NEVER rent from them again.
Camille HCommunicate better with the customers. Answer the telephone.
MALIK MI called a couple days before I rented it The gentleman told me they would not have one I called another rental place and they helped me reserve the truck at the liquor store
KENNY KThis location is simple and easy to rent from.
Christopher NVery friendly, professional and excellent service.
Stephen BWe made a reservation a month In advance. When we went to pick up our rental truck on that day, they tried to charge us $200 more for picking up at their location. When we had made the reservation for that location AT THAT LOCATION! They also showed us and had the wrong truck ready for us to pick up. After signing the contract and paying for the rental and getting the keys and ready to leave, they realized it was a completely different rental truck and the manager/owner had to come outside and move around vehicles for us to get the rental truck out that we had paid for and had the keys for. They did not show us the gas amount prior to signing the contract, especially when we didn't even have the correct truck to begin with. No one even walked outside with us at pickup until they realized the one we rented was parked in!!!! Terrible service!!!
kirsty LAlways reliable!
THOMAS GI completed the truck return via the U-Haul app, and it was easy (took about 10 minutes with the Q&A and picture taking).
Elmo LMy first time renting from this location in southern MD. They were fast, efficient and friendly. I will be back. We'll done!
Ted GGreat experience!! No change necessary.
Jeff SEverything was easy to pick up and the help was knowledgeable.
Michael SThe 15' truck that I picked up from this location had major front suspension issues which caused the truck to shake and bounce at all speeds. I probably never rent another vehicle from Uhaul in the future.
Craig BBe sure to check/inspect the inside of the truck after every customer. There was a cardboard box & a bottled water left behind when I received it. Also, there should always be dollies available for rent.
Rochelle WUhaul was filthy leaked ruined all my stuff that was inside tried to tell the place they said oh well ! Uhaul tires were screwed up rode rough bouncy ride pulled horrible ! Uhaul trailer was completely trash !
Ashley MCustomer rep was friendly and helpful in resolving trailer issues. Trailer was clean on the inside, fenders and trailer hitch were covered in grass clippings and dirt. Lights on first trailer were not functional (likely degraded wiring). The first 2 trailer light connecting wiring harnesses were not functional. Was able to resolve and had no issues with functional equipment I rented for duration of the trip.
Todd TI reserved moving blankets with my uhaul. I went to pick up everything on the morning of my move and they said they do not have moving blankets at that location. They should have notified me of that in advance. I called another uhaul dealer nearby and they were out of moving blankets. Seems like an issue with uhaul! Has to move my entire household with no moving blankets. Not a happy customer!
Jennie SThe clerks did not speak English very well. The first two clerks could not find my reservations nor did they know how to check me out. Once I was checked out, no one walked out with me to go over the U-Haul. Once I saw the vehicle and there was damage it, I had one of the clerk's walk out and inspect the vehicle with me and explain their policy regarding damage.
CAROL CClean the truck: We know the truck was not clean, because there was a snack bag of chips in the glove compartment. Not provide materials needed: not able to provide blankets
Mary GCut the number of emails and text messages in half. I have had 7-8 text messages and 6 (?) emails concering one 6 hour rental. One of the "Use the U-Haul app to let us know the condition of your equipment" text messages came before I picked the equipment up, one while I had the equipment, and one after I had returned the equipment. Ugh..... I'm seriously considering NOT using U-Haul in future because of the quantity of messages and emails......
Larry FThey have good employees and james manager is so good
vikrant sI reserved a 20' truck and a hand truck from a different location but u haul moved it to here. When I arrived there was no hand trucks available and the box trucks were parked so close together that I couldn't get mine out. I had to wait for someone else to show up to move their reserved truck. The man told me that I would have to go to another u haul location to get a hand truck and if I couldn't he would refund me. Once I returned a different person was there and he kept accusing me of stealing the hand truck I never got. I went inside to talk to another person who told me it was no problem and he would take care of it. I got my receipt and I was still charged for the hand truck. Scummy business
Matthew HExcellente expérience
Sylvia HI appreciate the ability for one location to reserve equipment at another location. Equipment was in perfect condition. Please improve the speed of your computer systems. I waited a long time to pick up the vehicle due to system issues. Lastly consider 1/2-day rates. I used the vehicle for less than one hour.
Eric WTrucks not clean had to switch trucks twice due to maintenance issues, staff not friendly couldn't understand them due to language barriers. Needs better customer service.
LETITA PI was over charged and am needing to contact customer service today to rectify
Holly AExcellent experience throughout! Great customer service in every way!
Jeff SHave a district manager, go and check out the store. It's very unprofessional and very unorganized.
MOISES MLet people know the cost outright while there! $700 for a U-Haul u fucking outlandish
Kevin CHave equipment that is listed when reserving - location did not have the dolleys or furniture pads we had reserved which was inconvenient.
Kristin CThe rep at the location was super friendly and very helpful.
Donald MAlways efficient and friendly.
Ellen DNothing, I was very pleased and satisfied
Rita SExcellent customer service and experience in every way!
Jeffrey SThe experience was great in all aspects! Thanks to good personnel at this location.
Jeff SThis whole debacle costed me $908,95 to move my little bit of stuff from Southern MD to Frostburg Md!! Never again!!!!!!!!!!
Brenda WThe Uhaul representative was rude when returning the trailer.
Brian LOwner was blocking the uhaul with there vehicle. Employee refused to get the owner to move it. Next truck was parked in the mud and got stuck.
Michael H