The truck was clean and no issues with the rental, however the guy in the store added the $30 fee to my rental after I had booked online without the safemove fee. When I returned the truck I brought up to him how he had added it and the contract he sent after me picking the truck up, was different than the contract I had after reserving the uhaul and he tried to tell me he couldn't take it back off. I said that's $30 that I did not sign up for and you added back on without my permission and then he tried to haggle with me saying he would take some of the miles off, leaving an $8 difference. I said no, I have my screenshots of the original contract without the $30 safemove, he then agreed to make up the whole difference with the mileage so I wouldn't have the extra $30 come out of my account. When I received the final receipt later, he had been able to refund the $30 safemove and left the mileage be. Why he added it back, tried to haggle and all that in the first place, other than thinking he'd get away with it, I'll never know. Otherwise, the experience was perfect.
AMANDA M
Bridge Liquor
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Prince Frederick, MD 20678
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- 4,0 - Cote moyenne des clients
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Transaction was hassle free. I would definitely recommend this location
Rhonda Lreserved truck at location but was told 3 days prior to pick up had to drive 10 miles further as truck was not available(although i reserved weeks in advance)
SEAN PTrailer did not have working tail lights or signal lights. Only 6x 12 he had. Said they would fix lights on other end at drop off? 9 hour drive at night with no rear lights? Had schedule to meet so had to take.
Doug SMake customers aware of previous claims on the equipment they are renting. Very un easy feeling of wondering if you’ll be charged for something you didn’t do. The equipment I rented out had MULTIPLE damage spots on the exterior of the truck. It was not a pleasant experience.
Nicholas S