Customer Reviews for Brite Washworld
(Concessionnaire U-Haul dans le voisinage)

149 évaluations

900 Adams Rd   Dawson Creek, BC V1G0B8

(250) 782-8378

Heures d'ouverture de l'établissement

  • Lun - sam : 7h am à 9h pm
  • Dim : 7h am à 8h pm

Services dans cet établissement :

Pour nous contacter

(250) 782-8378

900 Adams Rd
Dawson Creek, BC V1G0B8

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 7h am à 9h pm
  • Dim : 7h am à 8h pm
Aucune photo disponible
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
1

No reserved blankets available, reserved truck VERY dirty and 12 foot trailer used had 2 VERY bald tires and another with with a screw embedded in it....NOT IMPRESSED!!! Would not recommend UHaul

Rodger R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherry N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josh H. 
Évaluation :
5

Jacks would be nice instead of lifting the trailer.

Corbin L. 
Évaluation :
1

Do you haul was dirty and there was poor customer service and they are not giving us our deposit back

Tracey C. 
Évaluation :
2

I had a terrible experience not only with the pickup, but with the unit itself.

Sacha S. 
Évaluation :
3

If customers are being charged for returning the truck dirty, it should be rectified before handing off to the next customer.

DWIGHT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roland E. 
Évaluation :
5

Nothing. Everything went perfectly. Thanks!

Jeff C. 
Évaluation :
3

I returned the trailer early and the final bill was for two days charge and I still didn't get the credit back for it. I was charged 131,38 for four days and i brought it back two days earlier my final bill was 65 something and they still didn't correct the charge yet.

Alex S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

timothy O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
1

I arrived on time to pick up my trailer and 3 dollies I had registered and ordered on line several days before. All of the dollies had been rented out to other customers despite being reserved. I was moving a piano and the dollies were absolutely mandatory. I had to purchase the only available furniture dolly in town with cost me 44 $and change for the one instead of renting the 3 at 7 $each. Not much of an apology was given or any sort of discount because what I was reserved was unavailable. I had to drive out to the location to pick up the piano which was in another town to make sure that the dolly would work before picking up the trailer as I didn't want to end up renting a trailer if we couldn't get the piano on the one dolly. What could have been done in less than an hour ended up turning into an all day job and costing me far more than it should of and now I have a furniture dolly I don't need. I would not recommend renting from this place and in fact I would discourage other from doing so.

Rachel T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

trevor B. 
Évaluation :
3

Well pretty much everything, I was booked for a 20foot trailer(which I needed) and got a call the evening before, being told I can no longer get this and they only have a 15 foot trailer. This is COMPLETE BULLSHIT, what the fuck is the point of BOOKING what I want if I can't get it. Uhaul sucks as a company and has the WORST customer service I have ever had at any company before. Also worth noting the trailer was absolutely ducking disgusting.

walter S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Greg R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David K. 
Évaluation :
4

The whole process was seamless. Quite impressed!

Janel B L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Penny G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derek H. 
Évaluation :
4

The location staff were fine to deal with. We were offered a VIP voucher and it was not applied properly to our rental so ended up not receiving as much off as promised. The customer service staff changed our reservation multiple times without our knowledge or consent. The staff at this location was receptive and fixed the problems they were aware of. U-haul needs better communication between the company and franchises and better training on using that communication.

ronda C. 
Évaluation :
4

Location was absolutely fine. I am however unimpressed with U-Haul overcharging me for the trailer rental. I ordered a 4x8 and non were available. Instead a 5x8 was provided and I was subsequently over charged compared to the online quote.

Michael N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colton R. 
Évaluation :
5

Customer service was friendly, helpful and efficient

NATASHA G. 
Évaluation :
3

PUT “ WINTER “ TIRES ON ALL YOUR TRUCK ESPECIALLY IN THE NORTH FOR US NORTHERNERS !!! TRYING TO GET AROUND IN A TOWN THAT HAS SNOW AND ICE SUCKS !!! I WOULDN'T RECOMMEND U-HUAL TO ANYBODY IN NORTHERN BC DAWSON CREEK TO BE SPECIFIC!!!

Jason L. 
Évaluation :
5

Service was great and they had the trailer waiting for us

billy A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry M. 
Évaluation :
3

Frustrated that there were no cargo trailers available to rent, even though there were a half dozen onsite. Parking lot was extremely muddy and slippery. Needs fresh gravel so customers can get in and out of their vehicles without getting covered in mud.

Al H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Andrew M. 
Évaluation :
3

My truck was frozen in its place and the cargo door frozen shut due to a severe weather conditions. It delayed the move by a day but everyone did what they could to help us and provided some compensation for the inconvenience which is much appreciated.

Hans F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darren C. 
Évaluation :
5

GreAt service. Very helpful staff.

Keith M. 
Évaluation :
5

I was wondering why the u haul guy in Grande Prairie and sexsmith wanted more than double the price

mike V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tanaya R. 
Évaluation :
4

All was good.

Ken M. 
Évaluation :
5

Even out the gravel

margo H. 
Évaluation :
4

All good

norman A. 
Évaluation :
1

Have someone available at the counter at the pick up location during normal work hours. I had to wait (There was also another customer that was already been waiting more than 20 minutes when I arrived to pick up the dolly that I had requested and booked) more that half hour before anyone came to the counter to assist and then this person had to call a manager who knew anything about Uhaul so the paperwork could be generated.

DAVID L. 
Évaluation :
5

Excellent customer service. The young man helping was very friendly, professional and helpful. Made the transaction very smooth. Very impressed.

Michael A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LeAnn B. 
Évaluation :
2

Clean the trucks. Our rental was filthy. Nicer parking the lot was muddy.

David P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shannon A. 
Évaluation :
3

Better signage that this a UHaul drop, and if it remains a 24 hour drop, have a drop-box for the keys or clear directions on who to contact. The on-line agent did not give any clarity on these points.

Debra P. 
Évaluation :
5

Just better to go in person to reserve vehicles/trailers. They do have true customer service

Andrea B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rich B. 
Évaluation :
3

There was no dolly, even though I requested/reserved one a month in advance. I had to buy one...

Trevor O. 
Évaluation :
5

Better availability or at least more of a heads up would be nice. I wasn't told until the day before pickup that I even had a rental available for the next day, and that I had to go to another town to pick it up.

SEAN R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Hans F. 
Évaluation :
5

Mitchelle at Alpine storage location was there best. Honest,professional, and helped me every step of they way, to get me my truck needed. It was a great experience.

Cameron B. 
Évaluation :
3

Hard to get any equipment form this area. Need more trailer or trucks up here. Always a shortage of equipment

linda j D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christopher F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Hans F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Hans F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Deidra G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Aaron T. 
Évaluation :
2

Rental was easy enough and service is friendly, but this location is very limited for optional items from u haul. It is however the only dealer within an hour with the next closest being 4 hours away.

Hans F. 
Évaluation :
3

Had to drive from Chetwynd BC to dawson creek bc aprox 150km to pick up trailer no gas reimbursement should've been offered something but other than that move went awesome

john S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nazrana B. 
Évaluation :
5

This location is small, it was hard to fit in the office with more than one customer. They got my order wrong and gave me the wrong trailer, i had to go back and return it. But, it overall a good experience

Nazrana B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fred L. 
Évaluation :
3

Britewash world provided a good service. Uhaul did not have the size of truck I requested and the alternative that they offered had a check engine light on.

Wade G. 
Évaluation :
3

I would not recommend uhaul at all.

Owen C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Denise M. 
Évaluation :
3

The appliance dolly was not there nor was the box dolly the furniture dolly is useless

Deborah J. 
Évaluation :
2

The vehicle smelt like an ashtray - drove through snow window down and no wipers The vehicle had food -sandwich crusts on the seat, mud and rocks were in both the cab and back It was half full I returned it clean and full but will likely look for another dealer to move next time Not happy at all having to drive from Dawson to Quesnel with the window down- third hand smoke is a hazard to a person health

Jennifer M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fred L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert E. 
Évaluation :
3

Second time in a month I did not get the trailer that I ordered. I will never rent from U-haul again.

Marek L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Todd S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kiel N. 
Évaluation :
4

Get the Hitch Problem fixed, have crank syctem so its easy to lift ,i,m 67 years old , could not lift the Front on to my Hitch ball

Richard L. 
Évaluation :
2

The location is dirty and disorganized

Deborah J. 
Évaluation :
2

The location was good but need to add signage to make it more clear. The trailer we rented was clean and in good condition however the brakes did not work and was solely relying on my truck brakes. This is my biggest concern. The Uhaul guy that I picked the trailer up from was great to deal with - Good Job!

AARON S. 
Évaluation :
3

Improve the website a bit

WAYNE C. 
Évaluation :
3

Staff was good.

catherine O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer L. 
Évaluation :
5

This person was great

Taylor D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrea B. 
Évaluation :
2

Make sure the equipment isnt buried in a snow bank. Staff needs better experience with the computer system. U haul should honor their rates. Was quoted 187 dollars for my rental but ended up paying 252 dollars. Complete bs if u ask me.

Ernie K. 
Évaluation :
5

Bigger units available in the area Thx

Jerry B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

heiko K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard O. 
Évaluation :
4

I was extremley upset with a phone call I received from Uhaul reservations (main calling centre- not the Dawson Creek locations fault) the day we were travelling to a location 7 hours to pick up our uhaul we required. When i asked for assistance with finding a different trailer in another location/town along the way, the agent i spoke to did not offer to help us find one, but instead told me"well I cant build you a trailer". I became very angry and told her that I did not need her sarcasm and would like to speak to a manager she just replied "shes not here". Fortunatley, the agents for Uhaul in Grande Prairie and Dawson creek were professionals and helpful and we were able to get the service we required. If i have any other choices in future moves, I will not be using UHAUL again based on the unproffesional, rude, sarcastic and not at all helpful agent that I dealt with on that day on the telephone . I would highly suggest that that agent seek a career doing anything OTHER than providing customer service.

Kristi C. 
Évaluation :
2

I was charged extra for delivering the unit an hour late when i was sitting there waiting for him to figure out my charges for an hour, not to mention my bill said i picked up the unit at 12 pm 2 days ago when i didnt actually get it until 1 or 1:30 because they were too busy to get the paperwork done with.

Phoenix F. 
Évaluation :
3

Booked online. Trailer was not available when I arrived - had to use a substitute.

Don P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Carol M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Hans F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dale K. 
Évaluation :
2

The trailer was muddy on the outside and the interior was dirty.

Chad C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nina O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph K. 
Évaluation :
3

Have the van where it is reserved at and where you reserved it for. We had to drive to another town and the van was late arriving. Even though we reserved months in advance, there was no van in Fort St John. We do not think we would use Uhaul ever again. Way to much stress involved due to being unreliable. I called to ensure the reservation 3 times prior to pick up and the person on the other end confirmed that a 26' truck/van would be ready in Fort St John and when we wen to get a van there was not one there. Very unorganized company. Makes it hard to plan a move.

wade M. 
Évaluation :
4

The truck was clean However the oil level was at add and a headlight was out

David K. 
Non reviews have been submitted for this location.

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