I showed up as they closed so I didn’t have much of a interaction but they were friendly and helpful
mark LAMBERT
Brite Washworld
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Dawson Creek, BC V1G0B8
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- 4,0 - Cote moyenne des clients
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It is really nice looking for the key drop in -25 degree cold and trudging through their unplayed yard. Nowhere near the door, no signage. It was like someone said let's put the key drop in the most obscure place possible.
Greg GaroweyI dropped the unit off over the weekend and there was no one there. I receivde no follow-up, so I assume all was well. I will note that the place was under renovation, but they accommodated U-Haul services very well and has a wide selection of units on their lot. And, they were conveniently located too. Easy access.
Larry BaranMake sure there's fuel in the truck
Frank BaumeisterThis is the second time i have rented a trailer from here, both times being saturdays. Jan 6th The first rental - after waiting a couple days for uhaul to confirm my booking (completely understandable). The day of, the attendant Chelsea texted me asking if I still needed my rental and they are "closed" on Saturdays. The pick up went fine and so did the return. Feb 3rd the second rental - uhaul again taking a day or to for confirmation (Which i assumed was because she is closed on Saturdays according to her text)...FRIDAY 4pm i received a text from Chelsea again "you have a reservation 330 tomorrow. I will be closed at that time, would you be able to meet me for 10am?" This is ridiculous as it was the day before my moving rental, this was already confirmed, and clearly she isnt closed saturdays, just doesnt want to work saturday afternoons but waits to talk to the person renting and not uhaul. So unprofessional. After moving my financial meeting, i was able to meet her at 10am. (My vehicle doesnt have a hitch, but my partner who was working until 330 was going to be able to grab it with his truck). I asked her, because she was the one that couldnt meet me for my confirmed time, and also i wasnt able to take the trailer until my confirmed time.... if i can still return it sunday at 330 (The time i had booked until). She told me no but she wont be here to check anyways. - Which was fine. She requested i take a picture when we hook up for her and send it to her. She pulled out her phone, got me to sign the document, she did not do a walk around with me, she did not take a picture of the trailer connected to my vehicle - because she wasnt there. The main issue i have is when we came back at 330 to grab the trailer, it was frozen to the ground. The hitch was in a pot hole of the gravel filled with water that had been frozen. So the trailer wasn't even accessible. Which is the least she could have done. I tried to call her,, her phone rang and no answer, I sent a text saying the trailer was frozen to the ground, with no answer. We needed the trailer so my partner and i CHIPPED and jacked up the trailer on our own with a bar. (Dangerous). She did not follow up, did not return my call or text. I have all the texts, pictures and video. I would like a refund for my last trailer rental as this caused unnecessary stress, extra work and time, and the whole seemed very sketchy. We returned the trailer Sunday by 3:30, there was no one there to confirm (again) and no one reached out. I ask that you do not allow anyone else to book on weekends from this place, clearly lacking the time management, professionalism and respect. If she wants to be closed on the weekend, you need to stop letting people book on the weekend, there are other options for trailer rentals that wouldve been way less hassle. I understand her having something come up one Saturday but reaching out twice and then this happening with no follow up is ridiculous for such a well known brand.
Anndrea Kellestine