Friendly, prompt, and effective service.Avery N.
Customer Reviews for Broad Street West Mini Storage
(U-Haul Neighborhood Dealer)
Pour nous contacter
Henrico, VA 23233
Services dans cet établissement :
- Mon–FriDe 8 h 30 am à 5 h 30 pm
- SamediDe 9 h am à 4 h pm
- DimancheDe 12 h pm à 5 h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Friendly and effective service with equipment in good working order.Avery N.
Le client n'a pas laissé de commentaire.james R.
Le client n'a pas laissé de commentaire.Brian B.
Le client n'a pas laissé de commentaire.Vignesh B.
Friendly, helpful staff. Vehicle was clean and in good working order.Avery N.
Le client n'a pas laissé de commentaire.John M.
Le client n'a pas laissé de commentaire.Melissa H.
Kind of tight spot but it worked out fine. Truck was a little beat up but it worked and I was able to complete my move.Julie B.
Le client n'a pas laissé de commentaire.Shawn F.
Le client n'a pas laissé de commentaire.THESHA B.
Martez was very helpful and friendly.ZEESHAN G.
I reserved 2 dozen furniture pads for my move but was informed (at the time of pickup) that they did not have furniture pads available at that location. Instead, I was given a bundle of PAPER sheeting "free of charge" as though that was a comparable substitution to furniture pads. If your customer orders furniture pads and they are not available at that location - GO GET THE FURNITURE PADS at another location! Don't surprise the customer by telling them they are not available and waiting until the customer arrives for PICK UP to inform them! This reservation was made a week in advance so there was plenty of time to assure more order was fulfilled and instead your team chose to do nothing. Personnel was very pleasant but acted as though the remedy they provided with the paper sheets was suitable. I'm very dissatisfied that I was left without the needed resources.Colin H.
The customer service at this location was excellent, 5 stars to himâ€¼ï¸Sharon B.
Le client n'a pas laissé de commentaire.Wendy K.
Thanks Martez for your great care and expertise. Great job!!!MICHAEL JAMES D.
Le client n'a pas laissé de commentaire.LATISHASCHREE D.
Had to first go to truck, then back to office for keys, then back to truck in a large lot. Logistics could be better. But overall good experience for mobile truck rental.John O.
Truck's ignition was so hard / tight, and with the small Key Head, it kind of required two hands to turn on the truck. But other than that overall experience was good with Facility, Truck and Facility Associates. I'll recommend it to others.abhay D.
Everyone here at the Mini Storage is courteous, friendly and helpful And that is very important I'd like the access to enter through the gate be later yet it's understandableSUSAN P.
The staff was wonderful.Georgia E.
Staff are ver nice and friendly.Purna K.
Le client n'a pas laissé de commentaire.Vasily Y.
Le client n'a pas laissé de commentaire.Howard K.
Le client n'a pas laissé de commentaire.Jennifer P.
Le client n'a pas laissé de commentaire.BRUCE D.
Le client n'a pas laissé de commentaire.Robert N.
John was a very nice and excellent man to work with. He was very polite and friendly. I give him a 5 star!Wanda F.
Le client n'a pas laissé de commentaire.JENNIFER Y.
Le client n'a pas laissé de commentaire.Gregory B.
Those the location personnel was fine, the online app didn't work at all, start the step by step process and then the app was just start over, times out all the time, says you are completed and ever give you the code (which I add is the most important part) that's how you get the key. Live chat support is slow and no help. I had full signal strength in 5G and the app still was slow..totally bad situation defeats the problem of 24/7 pickup.Daniel W.
Le client n'a pas laissé de commentaire.MAURICE T.
Le client n'a pas laissé de commentaire.Hamed T.
Le client n'a pas laissé de commentaire.Mabel M.
Easy accessDaryush M.
Had no clue I was returning there but was very helpfulThomas V.
Please post a sign that says "Read your e-mail/messages before you leave equipment. Excellent services all the way.Abiodun S.
15â€ UHaul has to many mechanical issues. The air conditioning was not working while its 97F outside. I called the rental place and both times with no answer. Returned the truck and mentioned about the issues and the rental representative said â€œwe are not mechanicsâ€ and we dont service the trucks since they are not UHAUL rental place but mere independent dealer. This place has no customer service attitude and this will be my last UHaul rental. I will start using Ryder truck which is more saferRon B.
Le client n'a pas laissé de commentaire.Markita H.
Le client n'a pas laissé de commentaire.HENRYCABELL H.
Apparently the person that has it before me has animals in the truck. It has animal hair in it and strong animal smellKARENLYNN T.
Le client n'a pas laissé de commentaire.marcia C.
I found the app/automated return process easy and efficient.Ben S.
Le client n'a pas laissé de commentaire.Mark H.
Attendant at the rental office was very professional and coutious.Jeff M.
Martez was very helpful! Thank you for everything.ELI W.
I'm a repeat customer and so glad I did. The customer service is outstanding. The first guy, I'm sorry I forgot his name, it was so pleasant to deal with it. The second, John, he was there when I pick up my truck and he answered my call when I wanted to apologize for being late. John was calm, flexible and assured me I was fine and I could take my time and drop the keys in the drop box after hours. Thank you so much as moving it's already so stressful but you guys rock and fave me a piece of peace. I really appreciate it and highly recommend. Telma SantosTelma S.
Le client n'a pas laissé de commentaire.John H.
The manager, John, was very professional and extremely helpful in keeping me posted about the readiness of the van which I rented.Beth K.
Le client n'a pas laissé de commentaire.Juan A.
Le client n'a pas laissé de commentaire.Robert G.
Le client n'a pas laissé de commentaire.Robert D.
Le client n'a pas laissé de commentaire.David G.
Le client n'a pas laissé de commentaire.LUCY E.
Le client n'a pas laissé de commentaire.George G.
Service was excellent, uhaul system failure caused credit card payments was not fault of local site;however , local sites should be provided with alternative options more quickly to avoid delays with reservations and rentals.Tanya A.
Le client n'a pas laissé de commentaire.Sean G.
Great customer service in store and via he phone.chris F.
Le client n'a pas laissé de commentaire.JENNIFER L.
Very unclear return area and process. Signage points you down an aisle which offers zero place to put the truck. I ended up parking at a random spot in the lot and dropping the keys in the box.Ken J.
Le client n'a pas laissé de commentaire.Mhorys P.
very friendly efficient customer servicemarcia C.
Great customer service!! I will def use this location again!RACHELRENEE BEVE D.
Le client n'a pas laissé de commentaire.MARK L.
Everyone was courteous and very professional. Great communication concerning regulations.gregory T.
Already made a recommendation. Just a friendly and easy to work with team at this stie.Patricia A.
Wry niceTerrence C.
Excellent experience. Would recommend lllSamuel W.
Very friendly and reasonable!Stevie C.
What a great experience. Martez, the site manger, was amazing. Very much customer focused. He made it easy. Thank you Martez!!! I needed a pick-up truck for 3 days. The vehicle was in create condition and very clean. It was also comfortable and fun to drive. What a great service and value. I have already recommended this local U-Haul to my friends.Patricia A.
Le client n'a pas laissé de commentaire.Danisa G.
Le client n'a pas laissé de commentaire.Murali V.
Le client n'a pas laissé de commentaire.EDWARDGERARD L.
Dropping off the U-Haul here was kind of confusing. There was one sign pointing to the drop off area but it led me down through the storage unit area and it wasn't super clear where to actually leave the truck. If there were more directional signs that would be really helpful.Brian C.
Le client n'a pas laissé de commentaire.Meikel L.
Le client n'a pas laissé de commentaire.Andrea P.
Le client n'a pas laissé de commentaire.Don B.
Le client n'a pas laissé de commentaire.Marsha S.
Le client n'a pas laissé de commentaire.Jared A.
Le client n'a pas laissé de commentaire.Paul C.
Le client n'a pas laissé de commentaire.THERESA L.
They are very nice and friendly. We are very impressed. Merci!Jiande W.
Allow maintenance on your trucks. They drive like crap.Denise V.
Tez, the manager at the Deep Rock location, RVA, was excellent. He was very thorough in walking me through the entire process.JOANN D.
Great customer service - friendly and professional. Will definitely use this location again.JOEHENRY B.
Le client n'a pas laissé de commentaire.Thomas T.
Invest in More Vehicles.Clifford N.
Montez and the crew were friendly and more than helpful and patient considering I was not familiar with truck renting (or moving for that matter.)kevin M.
Le client n'a pas laissé de commentaire.Yevhen K.
Le client n'a pas laissé de commentaire.Wade D.
Check tire pressure light was on from the get-go.Kaitlin J.
Good Customer ServiceDavid F.
Le client n'a pas laissé de commentaire.Todd B.
Le client n'a pas laissé de commentaire.rebecca B.
If it wasn't for the staff member in the front officer of the storage unit company, I would have given a rating 'no star' review. But I don't want the storage unit to get a bad review for something they had no control over. The gate to the location closes at 9pm. So making a reservation until 1115pm was wrong. The staff was nice enough to let me use the truck until 7am the next morning. I made the reservation to pick up the vehicle at 515pm and he had already put my keys in the key box so I had to use the self check in process. That was an absolute nightmare. Both the desktop website and the mobile app wouldnt recognize my reservation number. I called the support number and the lady that answered the phone was useless. Every time I would try to explain the issues to her, she would offer a solution that wasnt even an option When I entered the two verification numbers and she said she was going to call them to confirm, she put me on hold on the middle of my sentence explaining to her that the first number was my mom, whos phone we were currently speaking to her on. And the second number was my girlfriend, who was at work. When my mom put the original phone call on hold to answer the phone call from the lady we were speaking to, she AGAIN put us on hold in the middle of talking to her. Overall the check in process to an HOUR to complete. all the while I had movers at my apartment, getting paid by the hour, waiting on me to pick up the moving truck. Having the truck all night long was wonderful except for the fact that I only had the movers for a few hours and an hour of it was eaten up by this horrible process. So now, I have half of my apartment moved to my new house, and the other half still in my third floor apartment with no movers to move it and no truck to transport it. Just an absolute horrible experience.CHLOE G.
I appreciated the cheerful service from both members of the uhaul team.Robin H.
Le client n'a pas laissé de commentaire.Latarsha J.
Top notch dealer!!LISA HOWARD H.