Le client n'a pas laissé de commentaire.
Bill S
Customer Reviews for Broad Street West Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
More trucks and a good location for drop off.
BRANDON SLonger hours on weekends and having the right equipment or notifying when equipment is not available. Furniture dollys were not included. Had to contact uhaul support who refunded me for the missing equipment and found a different uhaul location that had furniture dolly's for me to borrow with no charge.
Symantha CJohn at the front counter did a great job!
JOHN Avery professional staff
RAZ MEasy, stress free and pleasant experience, Vladimeer and the wonderful gentleman with him were courteous, efficient and professional
MOUHAMED SExcellent service à la clientèle.
THOMAS TThe mobile pick up option is so blind-no idea what to expect, how long it's going to take and what may be causing delays. Had I not called customer service I would have been out of luck! Tina King helped me immensely. Please add clearer instructions to your mobile pickup-like a progress bar so I know where I am in the process. I waited for 15 mins for my drivers license to be approved but had no idea (before I called customer service) that my ID was too dark to see. That really ate into my rental time and stressed me out. Again, thank goodness for Tina.
Francine TEasy, efficient, accurate. What more could I ask for? This location made renting of a U-Haul very easy. Staff was very friendly and helpful. Highly recommend
BETH AThe two gentlemen at the rental office were a huge help! My rental was not correct (it had me picking up the U-Haul at 6:00am and that is not a time that the location offers for pick up). I had requested 8:00am. However, they fixed the rental and got me on my way quickly.
DAVID WVehicle interior smells bad... Engine not in good condition. Overall, not happy with the kind of vehicle provided.
SARAT KPrice, service availability all were excellent!
BEN HLiked the person working there. He saved my wagon I left in back of truck. He is school teacher forgot his name
DAVID JI been overcharged without my consent. I denied all extras including safe coverage insurance while doing online reservation but in my contract I was put in a insurance even though I told to deny any sort of insurance. Totally poor customer service and not even worth
VINOTH KThe gentleman that help me this morning and when I turned in the van was very professional and courteous.
Mary JNever ever rent UHAUL from this location, they just wants to get your money for no legitimate reason. I recently rented a U haul truck from this location for one day (24 hours) and I told the office staff that i need to extend my time for 4 more hours and when i returned the track my card on file was charged for 48 hours plus the 15 dollar insurance. Charging extra money for no reason is unfair and inhuman. The office staff lack communication skills and not wanting to explain the reservation policy to the customers if customers need to extend their reservation for a couple hours and that could be because they want to get your money. Dude be careful, do not deal with this location because you will be disappointed and charged extra money.
SHUKRULLAH SThe app is problematic. This is my second rental this year. The app was consistently ineffective. Great staff. Very helpful.
WILLIAM CVladimir was very pleasant. However, the van I rented was unusable. The breaks sound horrible enough so I did not want to take a chance. There were also several lights indicating doors were not closed.
MICHELLE LI was only given 10 miles and charged 1 dollar a mile after that, and truck was not well maintained, very tight seats, and gas chart was tricky and played with I filled much more gas and it took alot of time to show the real level.
Omar AThe staff were very friendly and helpful. My only complaint is that the A/C did not work in the truck. I only needed the truck for a single short load, so it wasn't a major problem for me.
ANTHONYPETER KThe amount of fuel they recorded as being in the tank was more than was actually in the tank (I verified the actual ammount using the app). I reserved a furniture dolly. When I asked about it, they looked around and said they didn't have one. But the guy said that he would remove the charge from my reservation. He did not remove the charge so now I am having to spend time trying to get that done retroactively.
Paul BThe truck I rented did not have air conditioning, and also the air vents were frozen in the defog (windshield) position, so there was no air coming from the dashboard vents. It was literally 100F. Even ambient air through the vents would have been nice. I notified the location, but the answer was that the company fixes trucks on their own schedule, nothing can be done locally. Okay--so get on it. One adult man? Can be okay. If I had to bring my small child as a passenger? Woulda been ugly.
Peter HStaff was awesome! Highly Recommend!
Gabe HThe rental was perfect and I’ve experienced pretty bad U Haul trucks but this one was perfect… Good rental experience!
Doug MThe staff was awesome and worked with me to make sure I got what I needed. This is a great crew! The truck was well taken care of.
David PMake mobile pickup easier, especially when location is closed! Being able to fill out majority of paperwork before arriving on site the day of and time of pickup. Having supplies that was requested and on the bill in the uhaul, having the uhaul located where pickup picture states it's located!
Janeka HVladimir has always been helpful and knowledgeable. Great to work with.
Everett TEverything was great! I can't think of anything to improve.
Renee CEverything was good!
MICHAELLAVONNE MThe low tire pressure light was on. I was told to ignore. It was a bit disconcerting.
Chris DThe pick-up location itself, and the staff there were great. The issue I had was with the reservation process. I selected another location near my home to only find out 24 hours before I was due to pick up the rental that the pick-up location had been moved to 40 minutes from my home. Fortunately I was able to find another rental at the location I eventually picked up from, but the last minute change was stressful. This was not the staff's fault, they had no control over it, speaks more to the UHaul reservation process as a whole.
Jon MEverything was great! Friendly & professional staff, and a top notch experience!
David BConvenient neighborhood location.
Gerald MDry well done in every respect
jt lParking for personal vehicles is in short supply. Interactions with staff members was very positive.
Eric THad flat tire light on, and hitch light on when I didn’t have one
MONICA HThe staff at our Deep Rock location in Henrico, VA were extremely helpful. They provided excellent and helpful information for our rental van. They also provided information for storage rentals. We were very happy with our experience there and will use them again. The office and premise was very clean and tidy. I was impressed with their organization.
Christine KEmployees were great. The U-Haul system not so much.
Trish BI rented a truck for local use for four days straight (separate rentals). The staff at the facility were friendly and helpful and overall made the process very easy from start to finish.
James W2nd time renting truck from this location and both times were excellent.
Pamela CVladimir was an excellent customer service representative. Will use you again soon.
John AThe front desk gentlemen was awesome. They was not just trying to do their job, but they was down to earth and friendly
Monica pIt was perfect
Lorri BReserved a truck online. It was easy in and out.
Floyd RThe trucks steering was really loose and hard to control. More than others I've rented.
Berwyn hNo furniture pads and dollies available
Phanindra B