Outstanding professional service. Very helpful and flexible with my needs due to travel delays getting to pick up spot.
ERIC S
Customer Reviews for Brownsburg Ace Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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At return the two men that I tried to get to help me REFUSED!! They said it's Sunday and uhaul is cooled, I'm standing in the store saying "but you are open" Totally rude and lazy…. Typical todays customer service
STEVEN LDusty is the best.
Rhecia JThe truck was dirty and had hit something hard enough to tear loose the side panel. It was way out of alignment. The front end was horrible. I'm glad I only needed to drive it 5 miles on town roads. It would not have been safe on an interstate.
OMA MVan was old, beat up and reveed very high when driving it.
MATTHEW TWarn customers that there will be a pending charge at the initial pickup, and then an identical charge after drop off, so for a few hours, until one of them drops off, they will have a minor heart attack.
Frances BGreat care and coordination. Very good experience.
RICHARD BThe rental experience was great. The U-Haul was very rough, dirty, smelled like cigarettes, check engine light on, windshield wipers were dry rotted.
DANNY GCheck in and check out experience more user friendly.
JENNILY MHave someone to help check in truck if u still use a flip phone. U would not be able.to get truck checked in
PAUL CQuick and easy transaction.
RITA MSecond time renting at this location and everything went well and smooth
GREG OOn return, treat customers better and not talk down to them. I thought return key to desk was all needed to do. Had truck for 90 minutes of 4 hour rental. The lady was busy, but rudely said if leave key would be $20 charge or go do it myself. I've rented there before and just had to show photo of milage.
JOHN HThus was the most efficient experience with a rental company we have ever had. The personnel was very professional, customer friendly, polite and professional. From our arrival to departure was less than 30 minutes
CATHERINE WKeep up the great customer service
john dEverything went smoothy
Vladimir AExcellent service
EX JLady at U-Haul desk wasn’t helpful and vague is direction and very little help.
BRIAN HThe process has become more complicated with the online portion after I returned the truck. I just had to take the $20 convenience charge
KYLE MEverything was excellent
EDWARD KMake sure steering wheel is straight and add cruise control
SHANE FThe customer service representative was amazing! Very expeditious with the computer system down. Went above and beyond!
PENNY TEverything worked out great for us, and the agent I dealt with was very professional and personable. I will rent U-Hauls from this location again.
KEVIN SWhen I picked up truck, extra equipment I had requested was a not in the truck. Move went fine without them.
Donna OThe limited weekend drop off hours are inconvenient and frustrating.
PIPER RTerrible customer service, absolutely no one wanted to help with my rental pickup and were all extremely rude when I asked simple questions to figure out how to pick up my rideshare rental
Ben CStaff was amazing
Benton PEverything was very good.No problems the people there were very helpful
BRAD JEasy-to-use. Quick drop off upon completion.
John HWas told to return to 3 different locations..finally was able to return to original location. Customer service needs to be better at communicating.
Darren RYour system for check out did not work
CHRISTOPHER MNothing it was totally awesome.
JERRY RThe low oil indicator came on with an audible beep every time we stopped. I felt impelled to check the oil in the first 10 minutes, stopping at at Oil Lube place only to find oil on the dipstick. This stop delayed our moving process. The truck otherwise functioned as intended, although the transmission shifted at odd times. The return process was a little clumsy. People at Ace hardware were helpful at the time of rental and the process went quickly.
Joanna SAfter a long hot day moving, the last thing I wanted to go was walk around the van taking pictures for the return procedure.
Rebecca LThey have been very helpful
Sherice AWindshield wipers fell off when used.
Brian KThe U-Haul manager was fantastic. She was very kind and helped me out with special circumstances
JEFFREY RThe experience was great. The staff were helpful and friendly
Sherice AWe have trouble with the drop when the location is closed. We have been just dropping key in box, because program does not work on our phones.
Linda COil change light was on and washer fluid was empty. Wasn't an issue for me but maybe for someone on longer trips. Notified staff and they were very friendly.
John PReserved a truck and 4 dozen pads. Location had no pads and I had to contact other u-haul locations to find them as this dealer offered no help in finding or getting them for me.
Dennis OLocation had issues with the connection to U-Haul. What should have been a 10 minute check out took over 30 minutes. Then we found the truck with check engine light on. Had to come back into the store to find out that it was ok to drive the truck with check engine light on. I don't think this is a very professional image for both Brownsburg Ace Hardware and U-Haul. Also the prior rental of the truck was by smokers and the cab reaked of smoke. Hardware refused to do anything about it. Had to buy our own air fresheners to be able to drive the truck.
Larry RGreat service
Gary BThere needs to be after- hours instructions on returning items aside from the truck.
Sara BAllow customers to pick up the uhaul after 12 p.m. Rude service
Devante LThe staff at Ace made both my pickup and drop off a breeze! I'll definitely rent from this location again the next time I need time I need something.
GERALD WThe customer service representative was amazing.
Penny TDidn't have trailer I reserved
ERIC WI didn't like the electronic check-in service required, but the nice lady at the desk took care of everything for me. The service one gets is what is important! Merci.
James DThis location is not fully equipped with personnel to handle U-Haul's business. Plenty of excuses and sorrows, but clearly understaffed to meet the needs of the customer.
Nathan RHad a great experience. Will be back in the future.
Duane GJust took a while to pick up my rental. I was on a time crunch for work and had made a reservation ahead of time, but still waited a good 20 minutes to pickup. For the first 10 I don't think anyone was even working at the counter, she was in the back.
Cassie HTruck had dirt and sticks in it when I picked it up
Nicole S