Customer Reviews for BTA Self Storage Rockwall
(Concessionnaire U-Haul dans le voisinage)

1 349 évaluations

4422 Hwy 276   Rockwall, TX 75032
(E of Hwy 549)

(972) 722-1901

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h30 pm
  • Sam : 9h am à 5h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 12/24/2021 - 12/25/2021: Fermé
  • 1/1/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(972) 722-1901

4422 Hwy 276
Rockwall, TX 75032
(E of Hwy 549)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h30 pm
  • Sam : 9h am à 5h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 12/24/2021 - 12/25/2021: Fermé
  • 1/1/2022: Fermé

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Jack W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAURICE J. 
Évaluation :
3

I have filled the gas but they still charged me. Very bad.

SAMSON Z. 
Évaluation :
5

Your app is not user friendly and could use more help assisting customers. It doesn't explain a thing and you expect us to know how to get the trucks as if we are employees ourselves. Ridiculous. Your staff is wonderful, but your app needs help.

BRITTANY K. 
Évaluation :
5

Fast and Easy 5 Star Service!!!!!

ROBERT L. 
Évaluation :
4

The U-Haul website is not consumer friendly. We wasted one and a half hours trying to pick up our vehicle through online check in on a Sunday. We are two well educated people that could not decipher the problem on the website and there was no way to get immediate help. There needs to be a warning or instructions for what to do if you arrive for pick up outside of designated pick up time as this seems to be what the issue was. I have never had such an infuriating experience. So much for making it simple to rent online.

Karen S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHLEEN H.  |  Expérience générale 
Évaluation :
5

Better tires, the trailer had older tires with low tread.

DAVID L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID D. 
Évaluation :
5

Our ORIGINAL rental agent scheduled in Garland was a HOOT....and I hate to give a poor review for them, but here it is: when we rented, we emailed the location to say that we were coming from Austin (3,5 hours away) and to tell us if the truck was not available. No call, so off we went to Dallas. Arrived on time-10AM. No truck. The agent called someone & emailed someone & and sent us off to Pinkys in Rockwall (25 minutes away)-NO TRUCK. This nice man actually called around & found one in Rockwall. By this time we were 2,5 hours behind schedule & werent able to complete our move in one day. FRUSTRATED. now....the Rockwall location: AWESOME, seriously. clean, prompt, great service.

LEO D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GORDON C. 
Évaluation :
5

Nothing needed to improve. I have always had a good experience at this location.

Gene G. 
Évaluation :
5

The entire staff has top notch professionals.

PETER A.  |  Expérience générale 
Évaluation :
5

Property is well kept and amazing. Every person we worked with on staff was helpful, accommodating and kind. My only feedback is that it was disappointing to not get a monthly invoice or receipt of payment stub. I got the first 3 months and got the move out last invoice yesterday, so I know it wasn't my email rejecting. I did call a few times asking for this to be fixed but it never seemed to happen. I would find out from my CC statement of the every 5-6mth price increase. That was frustrating. I would 100 % recommend your facility but I would be sure to caveat with the expectation of what you are originally quoted will continue to climb the longer you are there. From a marketing and retention/attrition perspective I'd of though it would have been reverse. Incentivize people to stay for the duration of there need. I'm sure you'll have to take that into consideration as more competition comes in. But again, your team was nice and the facility was clean so I appreciated the quality! Thks!

Courtney T.  |  Expérience générale 
Évaluation :
5

We had a good experience with Bta Self storage in Rockwall. The staff was friendly and helpful and we were able to access our unit whenever we needed it. We would recommend this facility. Merci

Tamara B.  |  Expérience générale 
Évaluation :
4

I went before hours to pick up Uhaul. I went to the link and it said my location was not on. It was on … I called the number and it said 30 min wait time on phone. I left & came back to the location at 9. So the early check in I give not acceptable and very hard to use. I had to do it multiple times.

JESSICA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John K.  |  Expérience générale 
Évaluation :
5

No improvements required

Al C. 
Évaluation :
5

Exceptional customer service from BTA storage!

Gabrielle R. 
Évaluation :
4

They did not honor a military discount. U-Haul has always honored military discount in the past. I used them many times when on active duty.

Mark F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lee N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Breanna G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUSTIN W. 
Évaluation :
5

None. This evolution went as planned. Staffers at location were courteous, kind and efficient.

RANDALL M. 
Évaluation :
5

Very glad they were open on the Labor Day holiday. They're always very helpful.

PETER O. 
Évaluation :
5

I've rented trucks and trailers from the Rockwall location numerous times and the staff are always Top Notch!!!

BRIAN S. 
Évaluation :
5

I have nothing. It praise to offer for my experiences with uhaul. Each time I have rented their equipment it has been a seamless process. Additionally, the equipment itself is very well built, maintained, and easy to operate. It is my opinion that uhaul has it figured out!

GORDON J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan S. 
Évaluation :
4

Please highlight the trailer's internal dimensions on the U-Haul website. Our vehicle is 57” wide, and the 5x9 trailer isn't 60” (5 feet) wide, it's closer to 54”. Loading required removing & replacing the vehicle's rear wheels and bumper 3 times.

BRYAN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gene G. 
Évaluation :
3

You app sucks

Adalberto G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUSTIN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TODD H. 
Évaluation :
5

First class, easy to work with, very helpful.

JAMES W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH G. 
Évaluation :
5

No improvement needed. All went well. Andrew was especially helpful and very pleasant.

Blair B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EMILE L. 
Évaluation :
5

The young lady who helped with the pickup was super helpful and friendly.

ROBERT T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY W. 
Évaluation :
5

The young ladies working at BTA we're super friendly and helpful. I will use this location again.

ROBERT T. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

EDDY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZANE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bo J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT R. 
Évaluation :
5

Office with two gals in it was nice for the customer service aspect, quick and efficient!

STANLEY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUCE C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SANDRA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christopher H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen B. 
Évaluation :
3

Car hauler had recap tires and tread came off. Someone had TRIED to recap a tire carcass that had been severely abused so the recap would NOT adhere to it. I have pictures if ANYONE is interested. A young lady named Randy at uHaul Nevada Street, Colorado Springs, CO went above & beyond to get me back on the road. I was tired of waiting on "roadside" help & took the car to her place. Word of warning to future renters: EXAMINE THE uHaul EQUIPMENT VERY, VERY THOROUGHLY FOR RECAP TIRES! IF FOUND, GO SOMEWHERE ELSE FOR EQUIPMENT TO RENT!

JERRY G. 
Évaluation :
5

Cruise control nowadays is a thing, for people with long drives ahead. Other than that everything else was smooth and easy.

Christian P. 
Évaluation :
5

BTA Rockwall is awesome!! They went out of their way to ensure I kept on schedule by going and retrieving the truck I needed. Superb customer service!!

Stephen H. 
Évaluation :
5

Smooth experience all together. Rental unit was ready when I arrived, a few minutes checking in and we were on our way. Returning the rental was even easier, simply drop it off, let the reps know its there and we were on our way. Nice job U-HAUL!

NICHOLAS H. 
Évaluation :
3

Truck had mud all throughout the inside of cab-there was dirt & random particles of fluff in the back. The steering wheel would veer to the right if you go over 40 - the truck feels like its gonna fall apart - I didnt feel dafe driving it.

Jessica K. 
Évaluation :
1

U-Haul.com showed 3 places to pickup a small utility trailer for 14,95 $. First one had no trailers but found one at BTA. BTA didn't have one but a larger more expensive one. I was first in line and it took 40 to finish the transaction. I bought a 2 inch ball marked 9,90 $ but was charged 15 $. Took 15 minutes to solve that. Frustrating experience! Bad info on website and painfully slow experience in the store.

WILLIAM U. 
Évaluation :
5

Great service

OSCAR L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kervin D. 
Évaluation :
5

I honestly can't think of anything to improve at the pickup location. Process was super easy. Outstanding customer service! The online check-in instructions for uploading a picture of drivers license could use a tweak. It is not clear that the upload needs to be a JPG file. My first couple of attempts were to upload a PDF... the system just spun, no error, no message wrong file type. The next morning I re-scanned my drivers license and saved as a JPG file, attempted the upload again... no issues.

William F. 
Évaluation :
5

Outstanding staff that greeted me upon arrival and assisted throughout the process.

ALLAN D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RENALDO H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER EARL O. 
Évaluation :
5

Everyone was so nice and had us ready to go in no time. I rented a 20 ft truck and it was perfect for our big move. I highly recommend this UHAUL place!

Cathy L. 
Évaluation :
5

Taylor was very knowledgeable, friendly and helpful. Her explanation made the rental so easy. Love BTA Storage where I rented my UHaul truck. Will use them again.

JUDI ANN E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRIAN B. 
Évaluation :
5

Very polite. Courteous and smooth transaction.

BECKY W. 
Évaluation :
5

BTA has great service!

AARON F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRENA N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TY W. 
Évaluation :
5

Nothing, everyone helped and made my job go smooth Thanks to the employees there .

PETE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan B. 
Évaluation :
1

Trailer was not ready when we arrived - snow was inside trailer when we picked it up. I asked for a broom and I had to sweep out snow myself. Office knew we would only need trailer for a few hours - no mention that they would be closing for an hour for lunch. We arrived to return trailer only to find sign saying they were at lunch and would return at 2:20 PM. Tried contactless return on our mobile device but it was going to cost 20 $! No answer at phone number listed on lunch sign, so we waited 45 minutes for staff to return from lunch. Upon return they said, "You could have just left the trailer and called us later." Um no, we had to sign all sorts of paperwork that said we are responsible if any loss or damage. I've rented from several different Uhaul offices these past couple of years and I am not impressed with how this one is run. Very unsatisfactory experience.

LINDA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark B. 
Évaluation :
5

Excellent service!!!

TONY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT J. 
Évaluation :
5

Perfect transaction with excellent customer service!!!

John G. 
Évaluation :
5

Needed a small trailer to move some furniture. Didn't have a reservation for a trailer. Called after lunch, while on the way to BTA. They had a trailer. Was in & out in 10 min. ðŸ'ðŸ¼

SHELLY T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Timothy P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEVEN B. 
Évaluation :
5

I use this facility all the time the staff is very friendly, professional, helpful and courteous! Thanks again guys! Ricky Morgan

Ricky M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LACEY L. 
Évaluation :
5

This location is awesome. I have dropped my truck at a couple other locations in the past. Some good, some not so. This location the people are so nice, happy to help and make it simple to return the truck. Great people and location!

Scott R. 
Évaluation :
3

Had a truck reserved at another location and uhaul did not have the truck and would not answer call after being on hold for 40 mins. The two locations can't communicate so reservation was canceled and cost of new truck was more than original reservation. Truck was not clean inside.

KELLY DON Y. 
Évaluation :
5

Accommodated me when I reserved a 26' truck from this location but uhaul changed my pickup location to 30 miles away. Used a 20 truck instead

Daryl B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven J. 
Évaluation :
5

The ladies at the front desk were VERY kind and helpful! The truck was clean and drove well

MENDI SUE M. 
Évaluation :
4

Online check in was not good. Location had poor phone service and app kept timing out. I had to restart the pickup process several times. When it asked for a picture, it should mention to take off your hat and sunglasses. The pictures of the truck pre-pick up where not clear, only if part of the truck was crushed could to you tell if something was wrong. Turning it in was a bit easier. I won't use that type of pickup again unless it's absolutely necessary.

Jerry M. 
Évaluation :
4

The truck we used was dirty and the ride was extremely bumpy and loud with a lot of toad noise. It was very uncomfortable.

HARVEY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin W. 
Évaluation :
5

Great location. Very close to our destination. Lots of room to maneuver the big truck. Personnel amical.

James Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel W. 
Évaluation :
5

Very good experience, knowledgeable and professional business. Highly recommend BTA Storage!

LOYD R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GALE THOMAS O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clifford C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith H. 
Évaluation :
5

Allow people to pick up vehicles after hours, for a inconvenience fee. And to be more lenient on what cards to use. Or if they only have cash, obtain the full amount due, and withhold their car or a belonging that they actual need. But besides that super easy to use and I'm grateful for your service

Paula Ane H. 
Évaluation :
5

Great customer service!

DANIEL R. 
Évaluation :
5

All good!

Curtis M. 
Évaluation :
5

Recent model van - fuel efficient Lined floor kept materials from slipping in transit. Excellent customer service. I will rent from BTA next time.

FREDERICK W. 
Évaluation :
4

Great!

Terri T.  |  Réservation 
Évaluation :
5

Everything was very smooth! Its a very nice and clean indoor facility for the climate controlled units. Ladies at the front desk were awesome and very helpful. Highly recommend

Christopher A.  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

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