Évaluations des clients Budget Store & Lock Self Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Budget Store & Lock Self Storage

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Stacy T.
Évaluation :

The location of the truck and parking was a bit challenging. We checked in with the mobile app. This process took a long time and we still had to go inside to get help from the storage unit employee. We reserved an appliance dolly and we did not receive one, which made our move much more challenging.

Cody B.
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Will never again rent a uhual. Worst experience ever

James P.
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Le client n'a pas laissé de commentaire.

Connor C.
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Le client n'a pas laissé de commentaire.

Hardik P.
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Le client n'a pas laissé de commentaire.

KEN H.
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Your software ( web page ) on mobile apps is not properly designed. you make the assumption everyone has a smart phone, that the u-haul location has great cell data service...I had to scan my license six time to get your app to accept my images.....it tied up the poor lady at the counter for 12 minutes..she finally called someone else for a workaround...you should provide your users with a webcamm that can do the scanning via their pc...instead of relying on the consumers cell phone...

Cary B.
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Le client n'a pas laissé de commentaire.

Babatunde S.
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Le client n'a pas laissé de commentaire.

Kellen W.
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Le client n'a pas laissé de commentaire.

Sarah B. | Réservation |
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The process went smoothly. The employee at the desk was very helpful

Gary K.
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#1. Your man had no idea how to negotiate his OWN computer system. I was there at shortly after noon as promised, and he went out for lunch. I waited 45 minutes for him to return, and then he took another 30 minutes to figure out your system.Yet, you record the rental as noon to noon. It was more like 1:15 when I actually left with the truck. #2. Your email receipt is a lie. You show the fuel level to be less than full. Bullshit. That tank was full when I dropped of the truck. Do you do this to all of your customers? I wil lrent from Penske, or Budet, or Enterprise in the future. I don't like the way you operate. What can you do to improve? Easy. Be honest, which you are not, and be present.......not going for lunch. This dude said I rented at 12 noon. How is that possible when I didn't arrive until 12:15, and HE DIDN'T arrive until 12:45? You are dishonest. I will NOT recommend you to anyone.

Jose M.
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Cool to be able to rent when you need to. Not just during business hours.

matthew W.
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the person that helped me sign out the truck was friendly and helpful, but the truck was dirty when I picked it up. There was a greasy substance on the floor. I had to lay down old sheets and towels to keep my boxes out of the mess. Also, the cup holder in the cab had cigarette ashes, dirty floor, just generally nasty.

Frank S.
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It took forever to get the rental even though we did all the paperwork online. The truck was awful dirty and smelled of smoke. Cigar ashes everywhere!!! My wife is allergic to smoke so we had to drive with the window open. This is unacceptable.

Kendall K. | Réservation |
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I do not wish to comment on my experience.

DENNIS R. | Expérience générale |
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Sharon will do whatever it takes to accommodate the customers. I am impressed with the overall operation of the facility.

ROBERT T. | Expérience générale |
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I was very pleased with my treatment and care afforded to my requests. I plan to return when my needs change.

ROBERT G. | Expérience générale |
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Would recommend very helpful staff

Beth S.
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Terrific check in experience with a young lady named Sharon. She was polite, efficient, and helpful. Thank you for this excellent customer service, and next time we need a van rental we for sure will go back to this location.

Lonnie W.
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Excellent location and staff

Jonathan N.
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Le client n'a pas laissé de commentaire.

Timothy S.
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Le client n'a pas laissé de commentaire.

Lyle S.
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Fix your computer program! I book this truck on line to pick up in one town, which actually had 2 places along the route I was useing and wound up going a different route. When I went to pick it up all the information in the computer was spot on but it said it was not me. It took about 30 minutes for them to get it straightened out. And I have to say the gentleman checking me in stayed very calm.

RONALD S.
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Agent was knowledgeable friendly and helpful!

jaime T.
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Let people know before they show up to the location that they do NOT (normally) accept cash. Also, do not even bother using this location as the man takes your money and screws you over! I will NEVER use uhaul again!!!!!

Stephen R.
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Excellent receptionist. Very prompt and current with the program and served us very well.

marian F.
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Everything went extremely well!! The convenience of a Uhaul at my storage space is stellar!!

Larry M.
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The wheels really seemed out of alignment, and the van felt unstable on the highway over 50 MPH.

Robert F.
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Le client n'a pas laissé de commentaire.

MARGIE O.
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Mention that the section of Schantz Road on which the store is located intersects directly with the old 222, not the bypass.

Howard K.
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Le client n'a pas laissé de commentaire.

MICHAEL M.
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Le client n'a pas laissé de commentaire.

Joseph F.
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was closed when truck was dropped off , put key in drop box , received e-mail with final reciept promptly this AM

jack S.
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Le client n'a pas laissé de commentaire.

James M.
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Le client n'a pas laissé de commentaire.

sandra F.
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Le client n'a pas laissé de commentaire.

Daisy C.
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Sharon went far and beyond ,she was great in helping us with a truck and also us information on movers. I will definitely recommend this place. Thank you Sharon

PETER A.
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Van broke down on freeway. Mechanic told me it was due to a recall that U-Haul never took care of. When I called U-Haul they simply denied they did anything wrong or that the recall ever existed. They refused to pay for my $202 hotel and instead just gave me a $100 voucher to rent another van in the future. Never asked to hear my side of the story, never asked if I was OK from breaking down in a dangerous place at night and never apologized, (this was U-Haul, not the place I picked it up from, the non-U-Haul location I picked it up from was sympathetic but had no authority to help me).

Laura R.
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Le client n'a pas laissé de commentaire.

Liliana A.
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Le client n'a pas laissé de commentaire.

jack S.
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Le client n'a pas laissé de commentaire.

James H.
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Le client n'a pas laissé de commentaire.

Gregory M.
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Le client n'a pas laissé de commentaire.

Kathleen K.
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Don't make reservations at places that don't carry everything you deserve. The location and staff were wonderful, but I doubt I would use UHaul again. NO gas in truck, air didn't work in truck, had to go to another location for the hand truck.

Fred W.
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Le client n'a pas laissé de commentaire.

JEFFREY L.
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Very polite and helpful staff. No problems with anything.

Richard S.
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Original drop off was scheduled at the xtreme vendor in Allentown, however when I arrived there the only parking was the one on the street and metered (meters in effect) with no clear signs what to do with the 20" truck. Called uhaul from there and changed location to schantz which had parking available off hours. It's a Budget location. Should i have used them in the first place? I lost hours to deal with it. I am sure uhaul can do better. Please resolve for your own benefit. Btw customer service was very friendly and making efforts to help. Respectfully Richard Sokal

Manfred V.
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everything is fine

Allison M.
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Nothing :)

Joseph M.
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Great service, thank you.

Meredith W.
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Le client n'a pas laissé de commentaire.

Andrew D.
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Le client n'a pas laissé de commentaire.

Vera H.
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Le client n'a pas laissé de commentaire.

Henry G.
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Great service and location.

Daniel C.
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Le client n'a pas laissé de commentaire.

LISA C.
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great service and very friendly

TARA B.
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I enjoyed the convenience of reserving online, and the customer service was great when I picked up the vehicle.

Bradford B.
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Le client n'a pas laissé de commentaire.

Christina G.
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Le client n'a pas laissé de commentaire.

Richard N.
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Service was attentive and professional. Would recommend this location without reservation.

Patricia W.
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No need for improvement.

JAMES G.
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Great, friendly service and attention to detail.

Marian F.
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Nothing really. I found the entire weekend rental to be wonderful!!

DOUGLAS R.
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Le client n'a pas laissé de commentaire.

Robert W.
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The Attendant was very helpful and pleasant.

Maryann N.
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Sharon was extremely helpful from the first time I contacted her about a locker reservation. the drop off of the truck was not a simple procedure as she documented all of the issues with truck I was turning in, including that it had been sent out with an oil change due mid-rental (that was rather disconcerting to have those messages pop up on the screen! & it obliterated the odometer during driving ~ an inconvenience)

Robert M.
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Le client n'a pas laissé de commentaire.

HOLLY V.
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a great experience , friendly and helpful service, promises made were promises kept, I will be back again!

Robert G.
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The official U-Haul website had the wrong hours for pickup -- it inidicated that I could pick up the vehicle at 8 when they weren't actually open until 9. Also the U-Haul website indicated the availability of moving blankets which they did not have in stock. Sharon the site manager provided her own for me. BTW, she is great and I'd go back there just because of the service that she provided.

CLEIDMAR M.
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Le client n'a pas laissé de commentaire.

Robert D.
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Sharon was very efficient and pleasant.

TERRY S.
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Tire was low worker told us it is ok just a little low message board in truck was signaling low tire worker told us just go down the street to wawa they have an air pump you can put air in it there. We asked what happens if it goes flat while traveling on highway her comment was it will be okay the truck does not have many miles on it that tire is okay, guess that meant it could not have a nail in or something.

Linda S.
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Sharon was really helpful, and pickup and dropoff was convenient and easy. Love the convenience of being able to rent a truck right at the storage location. Truck was easy to drive, and we were very pleased with the whole experience. Was very helpful to be able to buy boxes there, Can't think of a single thing you could do to improve. Thank you!

Cailin P.
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Le client n'a pas laissé de commentaire.

PAMELA B.
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Le client n'a pas laissé de commentaire.

JOSEPH A.
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Le client n'a pas laissé de commentaire.

NICOLE A.
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I ordered my truck and equipment online. I was suppose to get 10 blankets and an appliance dolly had neither when I got there. Than it took almost an hour for the guy to figure out how to remove it from my order. So I lost an hour there that I was charged for. I stopped at another location to rent the dolly and it took another hour to even talk to someone to rent the stupid thing. I was very upset with the service I received and I lost 3 hours of my morning that I was charged for which made me day living hell and didn't get done till 1:30 a.m when I was suppose to pick the truck up at 9 a.m. I would have been able to start my move by 10a.m and with all the extra added bullshit I didn't get to start till almost 1 p.m. very dissapointed

Michael T.
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Le client n'a pas laissé de commentaire.

NORA O.
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Le client n'a pas laissé de commentaire.

LINDA C.
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Le client n'a pas laissé de commentaire.

sue H.
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Rented a storage locker for 6 months and 9ft van for local move with no complaints. Staff very helpful.

Jamie S.
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Le client n'a pas laissé de commentaire.

THOMAS B.
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Le client n'a pas laissé de commentaire.

Jeffrey G.
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Le client n'a pas laissé de commentaire.

Julia O.
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Le client n'a pas laissé de commentaire.

JULIA O.
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Le client n'a pas laissé de commentaire.

JAMES L.
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Le client n'a pas laissé de commentaire.

Michael B.
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Le client n'a pas laissé de commentaire.

JEFFERY S.
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Le client n'a pas laissé de commentaire.

JAMES A.
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The customer service was excellent, Suzette was highly professional and very pleasant an asset to any organization. Equipment was very good, clean and ready. Will use again and recommend this specific location.

gary B.
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Incompetent, computer-challenged, but seemingly well-meaning male site manager whose bungling befuddlement cost me $120 in additional charges from moving crew because f

DAVID B.
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The young lady (Sharon) who took care of me was very friendly and courtious, and made the rental experience pleasant. / I would have been happier had I been able to rent the unit for a half day with a lower cost--but you don't have that available.

John S.
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Le client n'a pas laissé de commentaire.

AKSHAY K.
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Le client n'a pas laissé de commentaire.

Jeff S.
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Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

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