Smoothest U-Haul rental location ever. The woman who helped us was very courteous and thorough. Will definitely use this convenient facility again.
Jay M
Customer Reviews for Budget Store & Lock Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The location is primarily a storage facility. The employee was busy helping a storage customer and recommended that I use the app to check in. I tried but had problems with the app so I had to wait and she checked me in herself. She did a thorough job inspecting the exterior of the truck with me, however, she did not mention that the parking brake and towing feature may be on and how to turn them off.
Barry RDrop off was easy using the mobile app.
William BThe manager I spoke to by phone at the time of my initial return when I called to extend was dishonest, deceptive, lacked patience, professionalism or listening skills and as a result was unfairly charged a full additional day for only a few more hours in the truck. I'm very saddened and hurt by that and may not use UHaul again!
DEREK GNo issues! Great work!
ROBBIN MExcellent Experience
ALI MSharon was very pleasant and helpful.
RICHARD JExtremely limited parking. Difficult to get in and out
David HThere wasn't much room to pull the u haul in. There was a locked fenced/ gated area. We didn't know where to leave the truck and couldn't find the key drop. It was a Sunday so we called the 800 number. We wound up driving 20 min out of the way to drop the truck off at a different location where there was an actual person to check it back in. It wasted a lot of our time trying to do the 24/7 app. I will never do it again.
Janet NThe woman working this location was very thorough and courteous. It's always a pleasure dealing with someone who knows what she's doing.
Stanley DThe store employee was very nice, professional, helpful and courteous.
Chonda MEasy and simple. No issues at all. Le service à la clientèle était génial.
Frank KVery quick and easy return.
Richard GExcellent storage facility. I will be using this location again and I always recommend to customers. Great customer service! Sharon is always helpful! A+++
Jennifer C | Expérience généraleYour immediate stress was great. Sharon and Anthony were superb and handling everything. The only problems came in with dealing directly with UHaul staff. Sometimes they were good. Sometimes they were threatening and nasty and saying things that were not professional or helpful to someone who is having difficulty with her health and trying to get the truck back as soon as possible. When I talk to Sharon yesterday she said that I owed $700 which is twice as much as I was told by Ruben three days ago that it was about $347. I have a brand new AAA Visa card with a large limit on it and I can pay by phone today. I don't believe I should need to come in and pay cash when it was just the AAA office that had not quite made it possible for me to use that card that I was trying to use my phone it was their error that they apologized to me greatly for.
jill zSuper friendly and helpful. Clean and easy in/out! Will definitely keep using them!
Kevin V | Expérience généraleStaff clearly checks the premise regularly. I received calls when out unit was not locked properly after moving things in or out. This occurred twice. Thank you for that! Staff was always pleasant and informative when I had questions.
Scott F | Expérience généraleDrop off box for key was not clearly marked.
Stephen DIt’s All that a person would want in storage unit and care for
BARRY P | Expérience généraleLimited parking for after hours drop off, key box was not labeled for uhaul
eric aBetter signage at entrance way
Richard SI had my unit for over 7 years and during that time, never did I have an issue with water or security of the unit. The entire facility was always well maintained and Sharon, the manager was just a wonderful and delightful person to work with. I would most definitely recommend this facility and would certainly be a return customer if I needed to !
JANE J | Expérience généraleMy second time renting, both were great experiences. Staff are very helpful and friendly. Storage easy to access and convenient.
Ashley K | Expérience généraleI rented 3 units here for >5 years. Sharon who works here was super responsive and the facility did exactly what it needed. Strongly recommend.
Jason T | Expérience généraleStraightforward reasonable pricing, park directly in-front of unit, my 10x10 was in fine condition-no damages from water leaks or anything, & helpful staff. Fortement recommandé!
Zach S | Expérience généraleWe were very happy with our experience with Budget Store & Lock on Schantz Road. They worked with us on a move in date and helped when we had U-Store boxes delivered so that we could transfer the contents by providing a convenient location for us to unload the U-Store boxes and load the storage unit. Unit was clean and everything was secure. Merci.
Doris B | Expérience généraleWe were delighted by the service and price.
BART hThe storage was a great fit for me and my family and tge staff team was very friendly and great with us I would so recommend this storage company to anyone thank you for great service.
Christopher R | Expérience généraleI don't appreciate having to pay for the month of August simply because I did't move out before my payment which was 7/23 I believe. So instead of reimbursing me and charging for the 5 says overage, you keep tge entire payment for August. So, you now have my payment, and the next renters payment. Quite a racket. NO, I will not recommend budget
Sharon F | Expérience généraleKeep up the great work!
Kory WSharon was great, informative and friendly. Merci.
SCOTT S | Expérience généraleExcellent staff and a secure and well maintained facility. Thank you for your fine service!
George J | Expérience généraleThank you for your great service. If I ever need to use a storage container again I will definitely return.
ANNA F | Expérience généraleThe only reason we terminated our storage unit was due to retirement. The staff and facilities have been great. We would recommend this location.
EDWARD M | Expérience généraleBetter than most other storage facilities.
John W | Expérience généraleExcellent customer service. Safe place to keep your items.
Claritza R | Expérience généraleWas relatively easy to get the Uhaul and be on our way. We missed some time from the reservation and the woman helping us was kind enough to extend the time for us.
Cao NLocation originally selected changed multiple times to this location 20 miles away from original location
Timothy FSharon was an absolute pleasure to deal with during my years storing here, would recommend to anyone in the area to store here!
Paul L | Expérience généraleDrop off required use of my cell phone and the Uhaul website which seemed odd considering I was there during daytime hours and the office was open. The Uhaul site was very slow and it took about 30 minutes to complete the drop off, which was frustrating as I was trying to get back on the road. The clerk was very pleasant but the site was problematic.
David TThanks for your friendly help in your services and final financial ending of my occupancy.
JOEL L | Expérience généraleGood overall experience.
Kerry F | Expérience généraleI answered no on 2, but it's not a horrible thing. The facility itself was well lite but the storage unit inside had no light so if it was after 6 pm very hard to look or shift things around inside the unit. I would still use this facility and recommend to anyone everything else was fantastic!
Maranyeli O | Expérience généralethe college move out/ store it/ move it summer program is a life saver! the movers are friendly, courteous and efficient. I will continue to use them to store my daughter's college dorm items for the next 3 years. I just wish every college town offered this service!
lisa w | Expérience généraleOutstanding customer service. I dealt with Sharon each time and she was just very helpful, very easy to talk to, super friendly and bubbly and welcoming. I'm glad I chose this storage facility. I will definitely use them again, if needed in the future and I will 109 % refer others here too. No issues- everything was great!
Ever-Linn C | Expérience généraleEverything was good at Budget. Always helpful. We were called at one point to let us know the unit was not locked properly. We closed it because of downsizing.
EUGENE H | Expérience généraleI use this storage all the time and never have issues.
ASHLEY G | Expérience généraleAll went well. I used Budget Lock and Store since March 2007. Nice people, well maintained facility. William F. Miller Jr.
WILLIAM M | Expérience généraleAll good, would recommend and / or use again.
Stephen R | Expérience généraleVery friendly and helpful staff. Went above and beyond, made the experience quite pleasant. Merci.
FREDERICK A | Expérience généraleWe rented storage at your facility for approximately 7 years. Sharon was always friendly and great to work with.
WILLIAM L | Expérience généralePro: Clean, dry, well-maintained, Manager (Sharon) competent, friendly, and efficient. Con: Why are those weird locks required? I had to spray with WD40 frequently just to keep it from freezing up.
Jeffrey B | Expérience généraleThe location of the truck and parking was a bit challenging. We checked in with the mobile app. This process took a long time and we still had to go inside to get help from the storage unit employee. We reserved an appliance dolly and we did not receive one, which made our move much more challenging.
Stacy TWill never again rent a uhual. Worst experience ever
Cody BYour software ( web page ) on mobile apps is not properly designed. you make the assumption everyone has a smart phone, that the u-haul location has great cell data service...I had to scan my license six time to get your app to accept my images.....it tied up the poor lady at the counter for 12 minutes..she finally called someone else for a workaround...you should provide your users with a webcamm that can do the scanning via their pc...instead of relying on the consumers cell phone...
KEN HThe process went smoothly. The employee at the desk was very helpful
Sarah B | Réservation#1. Your man had no idea how to negotiate his OWN computer system. I was there at shortly after noon as promised, and he went out for lunch. I waited 45 minutes for him to return, and then he took another 30 minutes to figure out your system.Yet, you record the rental as noon to noon. It was more like 1:15 when I actually left with the truck. #2. Your email receipt is a lie. You show the fuel level to be less than full. Bullshit. That tank was full when I dropped of the truck. Do you do this to all of your customers? I wil lrent from Penske, or Budet, or Enterprise in the future. I don't like the way you operate. What can you do to improve? Easy. Be honest, which you are not, and be present.......not going for lunch. This dude said I rented at 12 noon. How is that possible when I didn't arrive until 12:15, and HE DIDN'T arrive until 12:45? You are dishonest. I will NOT recommend you to anyone.
Gary KCool to be able to rent when you need to. Not just during business hours.
Jose Mthe person that helped me sign out the truck was friendly and helpful, but the truck was dirty when I picked it up. There was a greasy substance on the floor. I had to lay down old sheets and towels to keep my boxes out of the mess. Also, the cup holder in the cab had cigarette ashes, dirty floor, just generally nasty.
matthew wIt took forever to get the rental even though we did all the paperwork online. The truck was awful dirty and smelled of smoke. Cigar ashes everywhere!!! My wife is allergic to smoke so we had to drive with the window open. This is unacceptable.
Frank SI do not wish to comment on my experience.
Kendall K | RéservationSharon will do whatever it takes to accommodate the customers. I am impressed with the overall operation of the facility.
DENNIS R | Expérience généraleI was very pleased with my treatment and care afforded to my requests. I plan to return when my needs change.
ROBERT T | Expérience généraleWould recommend very helpful staff
ROBERT G | Expérience généraleTerrific check in experience with a young lady named Sharon. She was polite, efficient, and helpful. Thank you for this excellent customer service, and next time we need a van rental we for sure will go back to this location.
Beth SExcellent location and staff
Lonnie WService was great.
Privacy R | Premières impressionsFix your computer program! I book this truck on line to pick up in one town, which actually had 2 places along the route I was useing and wound up going a different route. When I went to pick it up all the information in the computer was spot on but it said it was not me. It took about 30 minutes for them to get it straightened out. And I have to say the gentleman checking me in stayed very calm.
Lyle SAgent was knowledgeable friendly and helpful!
RONALD SLet people know before they show up to the location that they do NOT (normally) accept cash. Also, do not even bother using this location as the man takes your money and screws you over! I will NEVER use uhaul again!!!!!
jaime TExcellent receptionist. Very prompt and current with the program and served us very well.
Stephen REverything went extremely well!! The convenience of a Uhaul at my storage space is stellar!!
marian fEasy to use, good facility
Privacy R | Premières impressionsThe wheels really seemed out of alignment, and the van felt unstable on the highway over 50 MPH.
Larry MMention that the section of Schantz Road on which the store is located intersects directly with the old 222, not the bypass.
MARGIE Owas closed when truck was dropped off , put key in drop box , received e-mail with final reciept promptly this AM
Joseph FSharon went far and beyond ,she was great in helping us with a truck and also us information on movers. I will definitely recommend this place. Thank you Sharon
Daisy CVan broke down on freeway. Mechanic told me it was due to a recall that U-Haul never took care of. When I called U-Haul they simply denied they did anything wrong or that the recall ever existed. They refused to pay for my $202 hotel and instead just gave me a $100 voucher to rent another van in the future. Never asked to hear my side of the story, never asked if I was OK from breaking down in a dangerous place at night and never apologized, (this was U-Haul, not the place I picked it up from, the non-U-Haul location I picked it up from was sympathetic but had no authority to help me).
PETER ADon't make reservations at places that don't carry everything you deserve. The location and staff were wonderful, but I doubt I would use UHaul again. NO gas in truck, air didn't work in truck, had to go to another location for the hand truck.
Kathleen KVery polite and helpful staff. No problems with anything.
JEFFREY LOriginal drop off was scheduled at the xtreme vendor in Allentown, however when I arrived there the only parking was the one on the street and metered (meters in effect) with no clear signs what to do with the 20" truck. Called uhaul from there and changed location to schantz which had parking available off hours. It's a Budget location. Should i have used them in the first place? I lost hours to deal with it. I am sure uhaul can do better. Please resolve for your own benefit. Btw customer service was very friendly and making efforts to help. Respectfully Richard Sokal
Richard Severything is fine
Manfred VNothing :)
Allison MGreat service, thank you.
Joseph MGreat service and location.
Henry Ggreat service and very friendly
LISA CI enjoyed the convenience of reserving online, and the customer service was great when I picked up the vehicle.
TARA BService was attentive and professional. Would recommend this location without reservation.
Richard NNo need for improvement.
Patricia WGreat, friendly service and attention to detail.
JAMES GNothing really. I found the entire weekend rental to be wonderful!!
Marian FThe Attendant was very helpful and pleasant.
Robert WSharon was extremely helpful from the first time I contacted her about a locker reservation. the drop off of the truck was not a simple procedure as she documented all of the issues with truck I was turning in, including that it had been sent out with an oil change due mid-rental (that was rather disconcerting to have those messages pop up on the screen! & it obliterated the odometer during driving ~ an inconvenience)
Maryann NStaff was extremely friendly and helpful for choosing the right size space to making sure I had all of the information.
Privacy R | Premières impressions