Le client n'a pas laissé de commentaire.
YOU ZHENG EUGENE L.
Customer Reviews for Burnaby South Self Storage Ltd
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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All went smoothly.
MITCHELL P.The man was so nice and kind. He expressed not rushing to get back in time and that after hours checkout was available and moving safe is better then going fast. So I just thought it was so kind of him to be thoughtful. It's rare to see and much appreciated. Merci.
Kimberly N.The person at the front desk was very helpful and friendly. He was very accommodating and the office was very clean. The van I rented was clean and worked perfectly fine. No complaints at all!!
DAVID Q.Smooth sailing all the way! Friendly and courteous customer service. Efficient and no waiting around. Answered the phone and was on location when needed. Truck was clean and pricing was fair.
Anne B.Signage for the location. We could not find it as U Haul when we first sent there. We had to phone the location and be directed back as we has passed by it. Company name is differrent than U Haul. Staff was excellent . booking and returning vehicle was smooth.
JOHN S.- I booked the timeslot of 1,3pm, which was available on the website. By the time I checked out, it's moved to 3,3pm. This is the problem with your system overall and not the location in particular. - But the employee was nice and informed us when the truck before us came back, so we can pick up early.
Hoang N.Very easy experience with the help of friendly staff. Their web site allows you to enter your information ahead of rental day, so the whole process is even faster. Very happy.
Allan C.Smoothest vehicle rental ever. Great van, really nice staff. Everything went smoothly. Really convenient location for south van, east van or Burnaby. Lots of parking and a gas station just blocks away to top up the tank. Fortement recommandé!
Patricia D.I spoke with David on the phone. I then met Ricardo for the pick-up, viewing, rented the locker Both were polite, helpful, professional and kind. I was so happy to have received such great service. Thank-you Susan
STEPHEN JOHN F.Very friendly and timely service. Thanks for making a tough job easier!
SHARON B.Professional and friendly service. Highly recommend this location.
ADEL B.Great service.
Charles L.Great service , the person we rented from was knowledgeable and courteous and friendly. Would definitely rent from there again.
Mohammad Anwar A.Very courteous staff
JEFFREY S.Friendly staff, and they provided me with all the info I needed. I would definitely book from them again.
Max Luiz N.Eric and David were exceptionally friendly and helpful! Thank you, Richard
RICHARD S.It was a good experience overall .
JEFFREY T.All went well except the scam of not giving me a full tank of gas! How the hell can you expect a customer to guess and refill a tank at exactly 5/8 fuel. Rent your trucks with a full tank, it's not rocket science.
Athanassios R.I wanted a cube van and got a van. This cost me in time and money and possessions. After your mistake I did do extra mileage but if I got the right size truck I would have moved in 1 load not three and would have gotten all my stuff. When I mentioned the van was not sufficient I was told to get creative. Now you want another 19,26 $
TYRONE H.Our only choice for when need to rent. Thanks Very friendly staff and easy booking experience online.
MARGERY LEE W.Professional and friendly service. 10/10
Adel B.The staff was personable, efficient and conscientious. It was a great experience and I will definitely use their services again.
TARA L.Have to say it was a very pleasant experience. I've used this area twice now and will do again. The guy there is easy going and has great customer service skills. 5/5
Peadar S.Needed a truck to fit furniture that could not fit into my SUV, this location is ideal, moved everything relatively quickly. Customer service was friendly and quick.
John L.The client rep who I met ( Tammy ) was exceptional!! So kind, so easy. The easiest part of my moving day.
Randall C.We always rent from this place due to their excellent service. Very friendly and helpful staff overall, and Eric in special. Thank you Eric!
Tiberilu K.The after hours app needs to be improved. I was not able to use it and kept getting the message that the memory was too low.
Jules V.Thank you so much. Unfortunately I didnt see 19,99 plus charges and didn't know there will be any charges as I bought sofa and was counting moving it will be 20 only but in fact it was way more than I expected but in general all other services was good. Thanks
WALEED A.The location was fine. But I wish you asked me about Uhaul rating. SO THE POOR RATING IS FOR UHAUL ONLY. I certainly rate very very low for Uhaul booking system. I booked online. Got the confirmation email. Did the online checking. Received final confirmation (Order Number 20063099). I went to the store for pick up. The owner says they have no record. I call Uhaul. After some 20 minutes on waiting for the customer service, I was told the pick up location has changed to some other place. Why? No reason. I lost a lot of time. Had to drive more distance and it destroyed all my plan for the use of truck in that afternoon. The Customer Service was not helpful and looked like this is normal for them. VERY VERY UNHAPPY WITH MY EXPERIENCE WITH UHAUL. FELT NO RESPECT FOR PEOPLE TIME AND PLAN.
FARHAD B.Excellent customer service!
Manvir M.The staff person was very helpful and explained the details of the rental clearly. It was a good experience for me.
Mark P.Excellent customer service
Ghulam M.The personnel was very kind and professional, they guided me through the process, especially with the Mobile Return because was late in the evening when we returned the truckit ( it was my first time renting a moving truck and didn't know the process). The truck was clean and well maintained. I will definitely recommend that location in South Burnaby (8678 Greenall Ave, Burnaby).
PAULA G.Staff was taking every precaution for covid and everything explained really nicely about the rental. I recommend everyone who need to rent truck specially this location
RAUNAQ V.Many thanks!
Don B.Eric was very helpful throughout the day of my move and the van was clean. Would definitely use this location again!
GABRIEL H.I sometimes have hit or miss experiences with moving companies but the two gentleman that helped me at this particular location were quick respectful and show that customer service goes a long way I will definitely recommend u haul again and specifically this location because of my experience. Keep up the good work guys
James H.the place was well adjusted to the COVID pandemic. Their procedures were simple, clean and straight-forward. Good job
VICENTE P.The best rental experience I've ever had. Super clean truck, and super service!
Dennis K.Great staff!
Glenn C.Nothing at all the guy who served me was awesome!
RANDY S.Excellent service à la clientèle. Clean business space and good COVID-19 protocols. Equipment and truck were in good condition and all rules were covered completely and accurately. Je la recommande fortement.
Paul P.The service was excellent, so no recommendations for improvement at this time. Eric was amazing and very helpful. Will not only recommend this place but I will come back every time I need to rent a truck.
TIBERIU K.Everything was straight forward. Very good customer service. I'll rent here again
Arvin A.The front desk personnel was amazing. Please give this man a raise. He went above and beyond.
Abbas A.All was good. The location was tidy, clean and welcoming. Eric was very friendly, polite and a pleasure to do business with. No improvements needed. I have rented from U-Haul often with pleasurable service, but this was possibly the best experience I've had renting equipment from U-Haul. Thanks...A+
Douglas F.Extremely appropriate re Covid precautions. Friendly, professional and knowledgeable staff. I can go on and on about my positive experience but generally I highly recommend this location; excellent service. A thank you!!!
Vanda T.Customer service person was super friendly. She explained everything very well and made the process so smooth. I hope I don't need your services again soon, but would go back to this location any time.
Jeffrey F.Have a door where my lock fits.
Michael M.