The staff asked us to return the truck half an hour early at 9:30 for the next customer, which is very tight for our schedule. We agreed and told her the situation. But the lady called me and yelling at me 20mins before 9:30, asking me why the car is still not here. Which is poor customer service as well as not trusting the customer. We still managed to returned the truck on time before 9:30, but not very satisfied for being a regular U-Haul customer.
Qian Q.
Burnaby South Self Storage Ltd
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Burnaby, BC V5J3M6
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Vos précieux commentaires nous aideront à mieux vous servir.
Prefer the 9' cargo van. When I returned the truck there was a car parked in the stall reserved for the truck - this was really annoying. Otherwise the experience was excellent.
Jonathan R.Keep up the good work.
Subhas P.Nothing, these two ladies at the burnaby self storage store were excellent. So friendly and made the process so easy. 10/10
Jack P.I had an amazing experience with Burnaby self storage U-Haul! The customer service was top-notch. The staff was incredibly helpful and made the whole process a breeze. The truck I rented was not only clean but in excellent condition. The people at this location truly go above and beyond to ensure their customers are satisfied. I highly recommend U-Haul for any moving needs. They made my moving day stress-free and smooth. Thank you,
Ali A.