Perfect enough
Baolin Sun
Customer Reviews for Burnaby South Self Storage Ltd
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I enjoyed excellent service from the manager. Really efficient, pleasant to deal with and very knowledgeable. Only drawback is the location, a little hard to find.
Ronald LePageEverything were good, guy served me did everything good pretty fast. Truck was good. Would recommend that location for everyone.
Mykhaylo GalushkaStaff are super friendly - great experience
Jonathan RiderReserved a 10 Ft. truck online and was curious about the new (to me) 24/7 Truck Share option, so I clicked on the blue "i" information link. I decided I didn't want to use that option so I escaped out of the info window and completed my reservation. I was surprised to see in my "Print a Copy" version that it stated I had converted to the 24/7 Truck Share, even though the unsubmitted reservation made no mention of it, and I definitely did NOT press the "Convert" button at any time. I then attached a note to the reservation after that stating that I did not convert to Truck Share, despite what the "Print a Copy" version said. Next morning when I arrived to pick up the truck the attendant could not complete the reservation pick up procedure on the computer and eventually had to cancel the reservation and start a new one, thus rendering all my attempts to speed up the process by signing in online and uploading images of my drivers license the previous day to be a waste of effort, plus the pick up procedure was now extended by about a half an hour as well. I'm convinced your online reservation program has a bug in it and I will never click on any "i" information link on your website ever again. Someone at U-Haul should redesign the program to 1) indicate a conversion has occurred, and 2) allow reverting back to a regular reservation if it was chosen unintentionally. It's just plain frustrating.
Peter WiebeGreat service. Fast and efficient. Fortement recommandé!
Joseph HaysLovely service, great customer service. Available on call. Thank you very much team and frontline guy.
Mohemmad ShaikhLucky to have this location so close to home, service and experience always excellent. Tami is super helpful and a pleasure to deal with.
Lee deNeversHas been an regular customer with this location for serval months, the staff were very nice and helpful.
Qian QiaoThe U-Haul was struggling to just drive and U-Haul told us it is okay even though it couldn’t accelerate beyond 2500 rpm, the transmission messed up, no transmission fluid, and with the check engine light on for nearly the entire drive.it made what was to be a 8,5 hour drive into a 16 hour drive.
Ethan FredeenStaff are friendly and professional.
Qian QiaoI booked a 15ft truck from 9,3am to 3,3pm on December 3rd, 2023. My pickup location was at Burnaby South Self Storage Ltd. I do not recall the name of the person who was on duty. He was very polite, helpful and he made the whole process of picking up and drop off very pleasant. I would rate him 5 stars.
Aik Kum Heng HengPrefer the 9' cargo van. When I returned the truck there was a car parked in the stall reserved for the truck - this was really annoying. Otherwise the experience was excellent.
Jonathan RiderKeep up the good work.
Subhas PatiNothing, these two ladies at the burnaby self storage store were excellent. So friendly and made the process so easy. 10/10
Jack PriorI had an amazing experience with Burnaby self storage U-Haul! The customer service was top-notch. The staff was incredibly helpful and made the whole process a breeze. The truck I rented was not only clean but in excellent condition. The people at this location truly go above and beyond to ensure their customers are satisfied. I highly recommend U-Haul for any moving needs. They made my moving day stress-free and smooth. Thank you,
Ali AlmutiIf the gas tank level is numbered instead of the current 'approximately being estimated by eyes, it should improve more of trust for the business and less customer dissatisfaction. The final cost can be more than you expected because of this. It should avoid any unnecessary disagreement if It just should be more accurate at the beginning also and the end of vehicle use.
Hong Bo QiNothing to improve, Ali was fantastic and I had a great experience at this location.
Michael DemoneAwesome!
Jo DignadiceGreat advice and friendly service!
Shaqueel CassamaliThe employee that was we talked to was very good, the only thing was he had a little problem with the computer but other than that all was good. I would recommend this company to anyone. Good experience!
Susan CodyCustomer service is on point. Once again, I apologise for being late. I appreciated the patience with my situation.
Cody SoukeroffEverything is perfect
NAQIBULLAH UMERGUL INZERRepresentative Valentina is very professional.Thank you very much!
Yury KalashnikovBurnaby South Self Storage was a well maintained facility with helpful employees. The truck and the dolly that I rented were in good working conditions.
Habib MirzajanianBest U-Haul experience I've had so far. Truck is clean and staff is friendly. Wouldn't change anything.
Jeffrey ChaoExcellent
Nanette DuranteEverything went smoothly during our move.
Jo Clint DignadiceU-Haul Representative claimed that the vehicle's gas tank was half full as recorded on his file when I picked up the Mini-Van. The indicator was about 1/16 of an inch above the quarter mark on the gauge when I drove away. He charged me an extra 15,33 Dollars for what he claimed I did not replenish the tank to the half mark of the gauge. The vehicles information display showed a fuel usage of 16,2 Liters per 100Km. Based on this, I refueled the tank with 6,57 Liters of fuel having driven a distance of 34,9 Km. Based on these numbers, I would have burned up 5,65 Liters of fuel. By refueling with 6,57 Liters, I actually put in one extra Liter of fuel. It would have been appropriate for the U-Haul employee to show me the previous paperwork with his fuel gauge marking beforehand, and verify that with me before I drove away with the vehicle. In my opinion that was negligent on his part. Also, I find it offensive when he responded by saying something like ' you can drive away and refuel the tank to the halfway mark and then come back'. I did not want to argue the matter anymore, and paid the charge of 15,33 Dollars for an additional 7 Liters of fuel he claimed. I do find the employee's action questionable and unacceptable. As for a recommendation of this location to a friend, I cannot do so because of this U-Haul's employee action and mannerism.
Erich KoeberlingI just want to thank Valentyna for provided me with excellent customer service. She's a very lovely and well dressed lady who's so friendly and courteous! She's also efficient!
MARY TRACEverything was perfect, Fabian was the best you are so lucky to have him.
Jaime Palomo-GarciaVehicle ready on time, very clean, called me back to pick up the dolly I left inside in the box and the picture they found when cleaning up.
Leland deNeversValentina is good services
Romeo Manhao izidroVERY FRIENDLY AND HELPFUL STAFF MEMBER.
Douglas DirksEverything was amazing. Really fast and great customer service!
Eric PedersenNothing - had a great experience - thank you!
Caitlin Bampton-HoreVery nice and helpful staff. One thing that ia impossible is to send pictur3es after II used the Van. The supplied website didnt work and the pictures were too l;large for the email address supplied
Jonathan FirorValentyma who runs this location is fantastic ! Highly organized, extreme attention to detail and great communicator to customers. She works hard to help customers with any issues that arise and also is forward thinking with her communications to avoid issues. Highly recommend this location ! - Marc
Marc AlfonsoPeople at the front desk are welcoming. Over all, excellent. Keep up the good work.
Mel EsmaldeValentina was pleasant and helpful, we were pleased and I respected the work ethic
deborah blanchGood Service
Jagdishkumar PatelCustomer service was excellent!!
Anna KulynychStaff is nice, but take longtime to process, system need to be upgrade
Tianyan ZhangValentyna was excellent to deal with. She gave great customer service. The store and vehicle were very clean and well run. I highly recommend this location.
Jory ShepekReally nothing to add. Professional and personable. Absolutely top-notch!
JAMES MCDONALDGreat service
Ruchuan SunThis is probably my 15th time booking with U-Haul and was definitely the most pleasant experience I've had. Quick, professional, and helpful. Moving is the worst, but this location made it okay!
Lanie GilesExcellent service from Fabian!
Benjamin VanryImpeccable service. Will use this location again.
Bradley VartyTheir staff was great and everything was handled very well.
Doug HillThey were very friendly, very clear, and very competent. The truck was so much cleaner than I would have expected. Overall I am very pleased with the experience.
Marc GarneauI don't think the gas tank was right full when i received the vehicle. When I filled the tank before returning it I put in more than I would have used for the distance travelled.I feel like this was an unfair 'extra charge'.
Alexander WoodburnThe process of renting a truck was simple and quick. Fabian provided great customer service, professional, friendly, and helpful.
Leuvino DamianFriendly and competent
Anne ParkerThe check in went smooth, the van was affordable and Fabian was very professional. I would book again here again. Merci
Kathy BobickiPlease let me know how to use the special handbrake. Merci.
Qiang SunHe was very nice and kind.
Kiho LeeAlways excellent service at this location
RichardScott Temreckfriendly people and quick.
Eddie SooThat was good!
Nasir Mirmohammadi | RéservationTami went above and beyond to help me out with my storage rental and with the issues I've encountered from the U-Haul website. The service provided was way beyond excellent. Tami & Paul were great!
Genvy dela Cruz | RéservationThey were nice at the burnaby location. But there should be a notification stating that they only take credit cards. I got turned down because i dont have one only matercard debit. They didnt tell me
kerissa pearman | RéservationI found a unit at a different location that was better for my needs.
Sheldon Porter | RéservationStaff was very knowledgeable and polite.
Privacy Request | Premières impressionsVery friendly staff.
Privacy Request | Premières impressionsThe facility was clean tidy. The employee was happy to show me different suites that were available in the size and price range I was looking for!
Privacy Request | Premières impressions