Le client n'a pas laissé de commentaire.Elisaveta K.
Customer Reviews for Capital Self Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Ottawa, ON K1Y2H6
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 9h am à 5h pm
- Dim : 10h am à 4h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Service was impeccable - thank you very much for your knowledgeable and friendly support. The van was dirty, chairs covered in animal hair, and a foul smell throughout.Cristina P.
Le client n'a pas laissé de commentaire.Dwayne S.
Great customer service and the person running the place was nice and pleasant. The physical location however is run down and not well keptRod N.
No COVID protocols in place and rep not wearing a mask. Rental vehicle smelled of cigarette smoke. Truck was otherwise fine but the experience does not encourage a return to this location. By comparison on same day, was at a Dymon storage centre that was clean, COVID safe and friendly staff.Dylan T.
Le client n'a pas laissé de commentaire.Jonah E.
Le client n'a pas laissé de commentaire.Ryan L.
Truck worked fine, but it was quite dirty inside the cab, floors and console full of dirt/dust and beverage drips etc.Art R.
Nothing! The gentleman at the front desk is lovely!Jenna H.
Le client n'a pas laissé de commentaire.Ashley H.
Rear door spring let go, could no longer close the rear roll up door fully by day's end, luckily the individual at the Ottawa location was present at drop off so I could give the key in his hand instead of leaving it in the open box. I rented 12 blankets (2 packs) but discovered 11 total in both bundles- 11 returned. Truck ran well for the move.RICHARD S.
Le client n'a pas laissé de commentaire.CHARLIE K.
The office looked unclean, and the people manning didn't seem very friendly.Savannah Natasha L.
Le client n'a pas laissé de commentaire.Cora S.
Horrible manager who does not even know their own contract. They have very vague instructions for the pick up and drop off. They gave me the wrong rental equipment which made my moving difficult. I had to pay double what I was expecting because they gave me a truck that was almost empty of gas and they requested that I fill it back completely before drop off. When I requested for a refund, they would not reimburse me the whole amount for the rental even though I paid twice what I initially had to because of errors on their part. Horrible experience!Dylan F.
The interior of the truck was dirty. Dash had a bunch of old parking slips on it and dried coffee in the cup holders, the floors were dirty. The back of the truck had a bunch of blankets just strewn about unfolded. The little bag on the side in the back for blankets had a bunch of shattered glass in it. The photos for mobile pickup weren't recent of the truck so I had to dispute almost all of them. But the truck worked so I guess that's a winJACOB L.
The staff is friendly and fast. Pleasant experience.Marcos R.
Le client n'a pas laissé de commentaire.Corinne P.
The App experience wasn't great, however the staff member who assisted us was wonderful. Merci.Heather M.
Le client n'a pas laissé de commentaire.Janet B.
The self-serve option worked well, will use again! MerciAnnie C.
Le client n'a pas laissé de commentaire.Phillip P.
It was a very positive experience, from being able to reserve and rent on line, the option of doing everything on my mobile device and the assistance of warm and friendly staff. I would recommend this service to any of my friends or family in the market for truck rental.John P.
Le client n'a pas laissé de commentaire.Rebecca W.
Le client n'a pas laissé de commentaire.Peter C.
Tried to call support was on hold for half an hour before I hung up. You said you would contact me in 48 hours...you didn't. Great customer service!DAVIDALBERT M.
Good staffJeff P.
Ryan at the front desk was friendly, helpful, and contributed to my great experience!Chandler T.
Customer service was friendly,patient, and extremely fast at this location. Many thanks!Gwendolyn G.
I needed a hand truck and purposely booked one but I was told it was first come first served. What's the point of the reservation system if it doesn't apply?Peter F.
Tell us where the nearest gas station is!JP L.
Le client n'a pas laissé de commentaire.Katharine S.
Le client n'a pas laissé de commentaire.Colin M. | Expérience générale
Vehicle was well maintained but could be cleaner but not enough to move off a yes/no question.Ian D.
Please at least clean or sanitize the truck/equipments according to public health guidelines prior to lending it to the next person.Benny D.
the guy accepted our truck but we had to fight it. uHaul sent us in our 26ft to that location & he said that they usually don't accept them. we showed the message i got saying that this was the drop off location so he took it. extremely dissatisfied with all of the mishaps we had to endure on our already busy moving day.KayLee P.
Le client n'a pas laissé de commentaire.Clement H.
Le client n'a pas laissé de commentaire.Lucie C.
Le client n'a pas laissé de commentaire.Veasna V.
Le client n'a pas laissé de commentaire.Yuan Y.
Le client n'a pas laissé de commentaire.Guy M.
Le client n'a pas laissé de commentaire.Rejean T.
Le client n'a pas laissé de commentaire.Kerry C.
Please make sure to give the requested vehicle. A larger vehicle consumes a lot of unnecessary fuel. I wish uHaul understood other peoples difficulties.Aqif I.
Open up on time, give me the number of blankets I ordered, and return my calls when I report a missing item. Very disappointing exchange.Noah M.
The fact the gas tank is not full makes returning with too much or too little gas a pain (why i dropped a star!). Otherwise, this is my third rental at this location and all have gone smoothly.Rhys P.
We had booked a dolly with our rental as it was an option on the site and we're told that â€œthey are all gone from the weekend. I'm just an independent owner if you go to a larger store they may have oneâ€ The truck had 1/4 tank of fuel it, we put gas in it an retired it with more than we received. Perhaps they should come full like a normal rental does?!Shannon W.
Le client n'a pas laissé de commentaire.Carey F.
The mobile sign in process was a little bit confusing. There was also no way for me to brush the snow off the roof of the cargo van.Vanessa Y.
There was a snow fall 10-20 cms expected when I picked up the van. My only complaint is that the tires were all season and had poor traction in the snow. I returned the van earlier than originally planned because I didn't want to risk an accident with road conditions being so bad.Sheila F.
The wipers did not have any fluid. It presented a real hazard for the driver due to the strong sun at the time as it was impossible to clean the front windshield (which was dirty). We also had to clear the snow from the car's roof and front windshield before the beginning of the service, which is quite hard due to the height of the van. Merci.Matias D.
Staff should be wearing a mask when interacting with customers as required by COVID rules. I don't go to other U-haul locations so its hard to compare. The booking web site is generally quite good but it gave a pick-up time of 2pm when I could have picked up ant any time that day.Ron P.
I have been at Capital for over 20 years and have always been very happy with the service and facilities. Very nice people and accommodating . The moving out went very wellELIZABETH W. | Expérience générale
Capital Self Storage kept my stuff safe for over five years. I've always known them to be friendly and accommodating. They are a great bunch of people and they really deserve your business.KEITH S. | Expérience générale
Most efficient staff I have ever had at u haul I'm terms of getting me the truck and processing. They seemed so much more on their game than at any other location. I had the van within 5 minutes of getting therr. My only issue was the ordered equipment was not in the van and I ended up driving back and forth to the uhaul because I was unaware the gear was not loaded. Truck was dirty inside - but also it's canada in the winter so this was not a surprise....Jacob C.
Proximity of the location is great! The customer service professional (Ryan I believe) was really lovely as well.Everett S.
While I understand that COVID has made it harder to offer proper customer service, when I went to drop off my truck at the end of the day, I had no idea what to do with it and was just roaming the courtyard having to ask other customers for a good 10 minutes before I just decided to park it anywhere and drop off the keys. The office to drop off the keys was shabby and run down and it was very poorly labeled so I took a while finding it. In the future, drop off instructions should be sent ahead of time.Alexandre C.
Our service provider was excellentMarlene B.
Happy with service.Tawanda S.
The floor was a bit dirty because of snow I think and the windshield was covered with snow as well, but it is Ottawa tho and they get tons of snow.Bruno L.
Clean up the facility. Make it look more professional. No masks worn by either employee.Rozanne G.
Ryan, the person in the location, was very polite, helpful and reassuring. I was having trouble with the online app and he was very understanding and helped put me at ease. I was really impressed with his attention and professionalismAndrea E.
Le client n'a pas laissé de commentaire.Erin T.
Best experience ever. This location makes renting a uhaul a real pleasure. So efficient. You are in and out with ease. Wonderful, I recommendit to anyone who asks. Merci.Margaret S.
Location was okay. Online check in was a nightmare. Would never try this again. Rental was dirty and didn't have the items that I paid for. Another customer had the same rental truck number as I did when I showed up and it took 30 + minutes to figure it out with the front desk. Online help was terrible.Timothy B.
Good location, easy in and out.STEVENG L.
Le client n'a pas laissé de commentaire.Jessica J.
They do not pick up the phone, and do not return calls either. The place is totally empty, the lot is full with rental cars, no sign of clients coming and going, yet they still claim they are busy and have no time to pick up the phone. Their answering system is still announcing the holiday schedule... I had to drive in from way out of town just to make sure all is well after I returned the rental after close of business the previous day. Two different radio stations are on, the cashier has no manners, talks down to the customer from a distance, and has the appearance of being annoyed by a client showing up. Far be it from him to greet you first. His reply to my greeting sounded like "what (the hell) do you want?" He does not bother putting on a mask and comming closer as he should, he is perfectly comfortable talking to you across the entire room from his chair. The inside of the car was decent, the exterior quite dirty. The rearview mirrors were covered by a solid layer of dirt â€" which was quite dangerous until I got to my destination where I was finally able to wash them.Tibor L.
100 km was to my bill for no reason. I drove it only in downtown Ottawa, and the final bill shows 148 km used, which is crazy. This also means I paid 101,70 $ for a 1 day cargo van rental. The location told me to file a dispute on this website, which doesn't seem to work as advertised. Horrible experience overall.Srdjan V.
Le client n'a pas laissé de commentaire.STEPHENA H.
Le client n'a pas laissé de commentaire.Matthew D.
Truck wasn't clean on the interior. Garbage left on floor of cabAmy L.
Would absolutely recommend. Convenient location, helpful & really pleasant people who work there.Joanne H. | Expérience générale
I was very upset with the online app pickup option. I had already submitted pictures of my driver's license front and back sides and it asked me again for it which made the process too long, I wished to have it done through the office by talking to someone as opposed to using the required steps through the app.Juan T.
This place is not clean, I requested and paid fir a dolly and I didn't get it. I filled the gas tank at the end more than it should by mistake and they didn't want to acknowledge or give me any discount. ThiefsSinda G.
wear a maskJulia S.
Le client n'a pas laissé de commentaire.PAZI D.
The entire process was perfect, from making the reservation, to picking up the vehicle and dropping it off.john M.
This is not a shot at the location but the UHAUL service. Its a shame that every time, EVERY TIME, I or someone I know books Uhaul there is something wrong with pickup. EVERYTIME. There are two guarantees in life, you will die and uhaul will mess up your booking. I booked this Uhaul over a month out from pickup date. Two days before I am told that I cannot get a truck until 4pm on the Saturday. I need it at 7am when the movers are booked for! Now I have to go to Carleton place on a Friday night to get it. Yes I was given extra kms and days to do this, but how do you not have proper inventory management to know this more in advance. I wouldnt complain if this was the only time, but this happens ALL THE TIME. Please get a better booking system without adding extra stress to an already stressful situation.Michael O.
Make sure the truck is always stocked with what was purchased through the online reservation platform. Other than that, the truck was easy to pick up and drop off.Alfredo O.
Le client n'a pas laissé de commentaire.Paul G.
Because it's an old building and narrow hall, it's difficult to distance for COVID-19 while in line for the cash. Everyone (customers and staff) behaved well, though.DAVIDP M.
I prefer to receive the truck with full gas tank so it will be easier for me to fill up when I return the vehicle instead of trying to estimate how much gas I would need for the trip.Thi Diem H.
Location is difficult to find. Better instructions should be provided (or the vendor should have better signage).Ryan C.
Only positive experiences at this storage facility! Staff were all extremely helpful and kind.Gregory E. | Expérience générale
The staff here were amazing. It was a really wonderful experience and I would recommend using again. All of the challenges from Uhaul truck rental (our trucks got rescheduled 3 times last minute and we had to change our move-in dates twice with the worst customer service I have ever seen) were somewhat made up for by how accommodating this non-uhaul storage facility was. I would use the storage facility again and recommend highly. I will never use Uhaul again.Natalie K. | Expérience générale
Le client n'a pas laissé de commentaire.Andrew B.
Le client n'a pas laissé de commentaire.Peter Z.
The back of the truck needed to be swept outPaula A.
This location wasn't even opened because the computers were down. Luckily the representative was leaving just as we got there and told us to just leave the truck and drop off the keys and told me that a receipt would come to my email. So not as much interaction to comment on here.Leanne M.
Le client n'a pas laissé de commentaire.Maxime P.
Le client n'a pas laissé de commentaire.Diana C.
There was supposed to be 2 differ t types of dollys /trolly in the truck and there weren't any at available at that location. The floor area in passenger and driver sides were covered in dry caked on mud about 14 inches up the sides, and the fool if the truck was SO FILTHY THAT THE NEW CLEAN BOXES I PACKED CAME OUT OF THERE COVERED IN GRIT, GRAVEL AND RED AND BROWN AND BLACK FILTH THAT I HAD TO SPEND TIME WIPING TWICE TO GET IT OFF PLUS CLEAN THE FLOOR FOM UNDER THEM AND THE SOFA WAS DIRY AND NUMEROUS OTHER ITEMS. BARN FLOORS ARE CLEANER THAN THAT TRUCK WAS! Where are the standards for this company. If there are less trucks in use because of covid than there should be less to keep clean. If average person viewed that interior of truck they wouldn't want to use it. If staff on site can recognize that it's so filthy then purchase large clear plastic covering for the floor of truck at the VERY LEAST.Kelly K.
Le client n'a pas laissé de commentaire.Donald M.
Le client n'a pas laissé de commentaire.Li L.
Le client n'a pas laissé de commentaire.WAYNE S.
It would be helpful if, in advance of picking up the vehicle, some of the information could be submitted to you. It was a bit difficult in the cold rain and in the dark to take photos of all the documentation required to pick-up the vehicle, especially after your website didn't refresh properly and made it look like my credit card was being declined.Jennifer F.
Le client n'a pas laissé de commentaire.scott M.
Had to pick up keys inside rather than a lock-box or some other form of contactless pickup. Further, the employee wasn't wearing a mask indoors. In a non-pandemic world, great experience. But not taking covid seriously means I won't return to this location nor will I recommend to a friend.Gregory S.
The Guy working was really helpful and it wasn't too expensiveAlec C.
It isn't my first time using U-Haul services and this one was the worst by far. The person in the office did not bother to give me a solid instruction on where to find a vehicle on a big parking lot, let alone come outside with me to inspect a vehicle. Did not make me aware that there's an extra charge if the vehicle is returned after hours, did not point out where the drop off box is until i asked. Since the vehicle was not inspected I did not notice that the left side windshield wiper was worn out. When i picked up the vehicle the weather was okay but it started snowing very hard yesterday night in Ottawa and it was one of the most terrifying driving experiences. Driving on a highway with a improperly functional wiper made me stay in the right lane and use emergency lights since i could not clearly see the dividing line. Please ensure that this location checks their cars in a proper manner. I would go out of my way to not use this location again and perhaps wouldn't recommend it either. I would like to receive a refund since my life was at risk due to someone else's laziness and incompetence.Artem M.
Le client n'a pas laissé de commentaire.savanna N.
Le client n'a pas laissé de commentaire.Alexander S.
The location was difficult to find.Giovanni P.
I was a wee bit worried that when I pick up the van the gas range was only three quaters filled...so it was hard to range how much gas to replace other than that....,WOW, excellent service, inperson and on the phone, thank you for making a horrible experience (moving) some what easy. Be safe, LindaLinda C.
We were told that we would be able to access the facility to store our things 24/7. We arrived to a closed facility. The staff member there was extremely rude. Thus, we will never use capital storage.Glenn G. | Réservation
Move went smoothlykaireen p. | Réservation
Very bare bones but very fair. Carefully laid-out procedures for traveling through elevator and facility. Somewhat strict rules. Many spaces. Worked for me so far.Jacob S. | Réservation
I booked a vehicle online only to be called and told the vehicle I booked was not available.Xion K. | Réservation
Still to move in but experience thus far, has been great!James B. | Réservation
Very helpfulTANIA B. | Réservation
Thank you to the helpful team at Capital Self Storage.Maggie S. | Réservation
The facility seemed nice online but I was mislead by the uhaul website having this facility offered as one of the options to redeem my month free of storage when it in fact is not applicable.Kirsten L. | Réservation
Awesome staff.Su S. | Réservation
everything went smoothly, thanks!ARIF J. | Réservation
Very friendly service. Thx.PAUL S. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous vendons des centaines de produits qui facilitent les déménagements!