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Fiona S
Customer Reviews for Capital Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Great customer service A+
Dominic GThe employee running the uhaul location was very disrespectful and rude. He came up to me after with a lot of attitude and threatened to charge me for 2 days of renting for using "too much gas" when I used a 1/4 of a tank. I was very displeased with the attitude he gave me for no apparent reason, especially when the service is mostly "self-served". I would not recommend this location to anyone and feel the owner or main employee of this location not work in the service industry.
Logan LNothing !!! Paul and Hahn do a great job at this location !!!
Mike GLittle hard to park in such a small lot but other than that very good.
OWEN GThe app bugged out on me several times so it was frustrating. It was also a little difficult to find where the trucks were exactly. More signage would help
Craig BIt was a good experience using the self-check out procedure. The only real issue was that a 'check engine oil' notification was up where the odometer is normally so I couldn't verify the odometer which might have been an issue if I had been returning the van after hours. Luckily I was able to return the van early and the staff member I dealt with was able to quickly sign in the vehicle for me quickly.
Tom TSuch a great process to go through as a young student very easy and affordable
Shantal GVery good experience
Fouad KUhaul changed my reservation time and location last minute which was very inconvenient and frustrating.
SAPPHIRA TIt was easier than expected to pick up and drop off the van and I appreciated being able to leave my car in the lot.
JEFFREYJ WGreat service.
Candace MThe guys here are super nice, helpful, and give great advice.
Corinna VThey were friendly and helpful
Christopher PThey explained how things work very well and very friendly.
Thabang BAlways a great experience at Capital Self Storage.
Brett RThe service was super and the equipment very efficient.
France-Marie TAll good
Nelson EOff hours drop off so we didn't see the inside, but it was a well it parking lot and the key drop was easy to find.
DEBORAH MStaff were very friendly, had a great experience from pickup to drop-off! Very happy with the condition of the truck, box, rental dolly, and cleanliness of the cab. Staff really made the difference to make it a great experience!
Mark WThese guys were amazing
Jason BThet went above and beyond to help make the off hours pickup easy! Excellent customer service both on pickup and return.
don pEasy peasy drop off. Gave us directions to nearest gas station to refuel before return. Very friendly and professional
randy mGreat customer service. Very friendly.
Tara SFriendly and informative service
Ken WTruck wasn't in best condition - I took pics of the damage spots but couldn't upload them. Glad I didn't have to drive this truck very far and only used it locally.
Cynthia CI wrote no for 2 questions because the location was closed at 8am on Sunday so I had to download the app and do the return myself online. Besides that, everything went well.
MARIO PStaff were helpful and wonderful.
Catherine HIndication from the street to know where the store is located
Hannah MSuper friendly and helpful people here to make renting what you need stressless.
K BNo problems, everything was perfect.
Robert OVery good service. they are really professional, and the cars are in good condition. On the other hand, I would have liked to leave the car at their agency in the destination city. This would have saved me from having to make a return trip.
Giscard YThe staff was friendly.
Ryan SExcellent staff at the counter.
Nezika HStaff friendly and helpful. I figure out that my ordered VAN was too small so in minutes I got the Truck I need it. Merci.
Dan CGreat team, keep them happy to serve the next customer so well! Polite, efficient, well informed, and generous with suggestions to ensure safe and economical operation. I heartily recommend this location! Merci.
Jeremy AThe truck was not clean. Everything went well but I would not go back to this location for personal reasons.
Mohamed CEasy pickup, friendly staff
Justin RNo comment. All good.
Trevor HStaff were efficient and helpful. Vehicle was also good, though there was an empty soda can under passenger seat and the driver side window opener kept coming off in my hand (but could be snapped back on).
Henry RJust after picking up my rental I suffered a medical emergency. I was able to call and extend the rental by 24 hours. No fuss. Done. Great guys and good value for the money.
GORDON GThe rental. conditions are untransparrent and shady. I was unfairly charged 40 % more than I expected. The vehicle is badly maintained. I felt unsafe driving it.
Nikolay KAll in good order. Staff friendly and helpful. Merci.
Sharon WOlder truck but it worked well. Relaxed friendly staff. Overall cost better than competition.
Cameron MLove this location. The guys are great!
Brett RGood place to work with and excellent with knowledge customer services.
NHUT TYou can improve by having current and valid insurance information (e.g., pink slip) left in the vehicle, in accordance with local laws. Thanks
DAVE MWould be nice to have the car cleaned a little more frequently. Otherwise everything was excellent including the customer service
Yahya AReverse camera in your trucks would really help.
steven wClean trucks and easy service every time!! This is the ONLY Uhaul location I will use
Joleen HGreat customer service. Reliable and friendly
Kevin Whelpful and friendly staff and convenient service
Emily WThe best U-Haul experience I have had. Easy, professional, and efficient. Thank you to the guys at Breezehill Avenue. Unfortunately, when I rented out of 383 Coventry in Ottawa a few months ago it was lacking. Especially the rudeness of the guy inspecting my van upon return. Customer facing people should have good communication skills. It's very simple. Moving forward, I will go to Breezehill Avenue location. Je la recommande fortement.
Brett RI will use the drop off location again when I am in Ottawa.
Jason GFabulous staff. Very attentive and helpful
Stephen VDrop off was easy to park and drop off was easy.
Derek CThe efficiency and simplicity of the process is admirable. The only thing that I would say should be improved is the mobile application. The location services wouldn't work, and despite the application signing you out every time you exit it, there is a limit to the amount of times you can sign back in, as it requires a code to be sent to your email. Other than that, I am very satisfied.
Emile SBoth staff members I worked with at the Breezehill location were incredible! So friendly and helpful, they put my worries at ease and made the process much easier. I would highly recommend!
Micaela SFriendly and helpful staff with great prices for units!
Amy R | Expérience généraleIt was friendly and a fun place to visit! Thanks to a great staff!
Kathleen T | Expérience généraleSuper friendly and very helpful staff. The pictures on a u -Haul website dose not shown the real storage.
Anna L | Expérience généraleHours need to be longer.
Becky C | Expérience généraleGreat value. Hassle-free experience. Je la recommande fortement.
Sean O | Expérience généraleI have been at Capital for over 20 years and have always been very happy with the service and facilities. Very nice people and accommodating . The moving out went very well
ELIZABETH W | Expérience généraleCapital Self Storage kept my stuff safe for over five years. I've always known them to be friendly and accommodating. They are a great bunch of people and they really deserve your business.
KEITH S | Expérience généraleWould absolutely recommend. Convenient location, helpful & really pleasant people who work there.
Joanne H | Expérience généraleOnly positive experiences at this storage facility! Staff were all extremely helpful and kind.
Gregory E | Expérience généraleThe staff here were amazing. It was a really wonderful experience and I would recommend using again. All of the challenges from Uhaul truck rental (our trucks got rescheduled 3 times last minute and we had to change our move-in dates twice with the worst customer service I have ever seen) were somewhat made up for by how accommodating this non-uhaul storage facility was. I would use the storage facility again and recommend highly. I will never use Uhaul again.
Natalie K | Expérience généraleWe were told that we would be able to access the facility to store our things 24/7. We arrived to a closed facility. The staff member there was extremely rude. Thus, we will never use capital storage.
Glenn G | RéservationMove went smoothly
kaireen p | RéservationVery bare bones but very fair. Carefully laid-out procedures for traveling through elevator and facility. Somewhat strict rules. Many spaces. Worked for me so far.
Jacob S | RéservationI booked a vehicle online only to be called and told the vehicle I booked was not available.
Xion K | RéservationStill to move in but experience thus far, has been great!
James B | RéservationVery helpful
TANIA B | RéservationThank you to the helpful team at Capital Self Storage.
Maggie S | RéservationThe facility seemed nice online but I was mislead by the uhaul website having this facility offered as one of the options to redeem my month free of storage when it in fact is not applicable.
Kirsten L | RéservationAwesome staff.
Su S | Réservationeverything went smoothly, thanks!
ARIF J | RéservationVery friendly service. Thx.
PAUL S | Expérience généraleVery nice and enjoyable staff. Move in was super easy and a nearby Dollarama saved me money on purchasing a lock as suggested by an employee which was awesome.
Privacy R | Premières impressionsIt actually is smaller than I expected but still fit my bags. Also it would be better if it was an easier way to get locks from somewhere near.
Privacy R | Premières impressionsA lot of walking from the elevator to the storage locker!
Privacy R | Premières impressionsI decided to not use the storage unit as I was able to utilize a few other options. However, I thought everything went well with communication with them.
Privacy R | Premières impressionsThe staff was knowledgeable and made sure the storage unit was available and clean before I moved things in. The dollies made moving things easy and the elevator fit everything in one load.
Privacy R | Premières impressionsOverall, it is good. pro: elevator, nails in the walls to hang bags, enough space. con: no light in the cell itself only corridor, dirty floor, own lock needed, no 24h access.
Privacy R | Premières impressionsThe first locker assigned to me had someone`s belongs in it. The clerk was helpful in correcting the problem right away.
Privacy R | Premières impressionsFantastic agent. He was very patient and helpful with the move in. He helped me find the right size space and stayed a little longer to ensure I got all my stuff packed. 10/10
Privacy R | Premières impressionsAverage. The worst part of the experience for us was finding out that the rates actually charged by the facility are completely different from those published at uhaul.com. Both should be the same.
Privacy R | Premières impressionsThe reservation has been cancelled.
Privacy R | Premières impressionsthough this appears to be a safe environment, it is poorly lit, dingy with narrow hallways. excellent customer service but i was not comfortable leaving my belongings there. did not use.
Privacy R | Premières impressionsDid not need it at this time but will be going back and renting a storage space in the coming weeks.
Privacy R | Premières impressionsFriendly staff. Easy to use facility.
Privacy R | Premières impressionsGood service and easy operation
Privacy R | Premières impressionsGood service and easu operation
Privacy R | Premières impressionsStraightforward process, helpful staff
Privacy R | Premières impressionsSteve was very helpful in showing me how to access my storage. The unit was very clean, the carts were excellent to move all my items in 1 trip. I am very happy with the service the facility.
Privacy R | Premières impressionsNot very clean and operating hours are not convenient for working people
Privacy R | Premières impressionsThe services was excellent but the storage section looks old and not taken care adequatly
Privacy R | Premières impressionsThe manager was helpful and friendly. The paper work was done fast and without any delay.
Privacy R | Premières impressionsStaff friendly and helpful.Not good with heights:outside stairs tricky,elevator is a simple freight one,which you can`t call up or down,but safe.Conveniently close to Carleton,worth the fee.
Privacy R | Premières impressions