The App experience wasn't great, however the staff member who assisted us was wonderful. Merci.Heather M.
Moving Truck Rental in Ottawa, ON at Capital Self Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Ottawa, ON K1Y2H6
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 9h am à 5h pm
- Dim : 10h am à 4h pm
- Retour client 24 heures
One-Way and In-Town Local Rentals in Ottawa, ON K1Y2H6
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous vendons des centaines de produits qui facilitent les déménagements!
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The self-serve option worked well, will use again! Thank youAnnie C.
It was a very positive experience, from being able to reserve and rent on line, the option of doing everything on my mobile device and the assistance of warm and friendly staff. I would recommend this service to any of my friends or family in the market for truck rental.John P.
Tried to call support was on hold for half an hour before I hung up. You said you would contact me in 48 hours...you didn't. Great customer service!DAVIDALBERT M.
Good staffJeff P.
Ryan at the front desk was friendly, helpful, and contributed to my great experience!Chandler T.
Customer service was friendly,patient, and extremely fast at this location. Many thanks!Gwendolyn G.
I needed a hand truck and purposely booked one but I was told it was first come first served. What's the point of the reservation system if it doesn't apply?Peter F.
Tell us where the nearest gas station is!JP L.
Vehicle was well maintained but could be cleaner but not enough to move off a yes/no question.Ian D.
Please at least clean or sanitize the truck/equipments according to public health guidelines prior to lending it to the next person.Benny D.
the guy accepted our truck but we had to fight it. uHaul sent us in our 26ft to that location & he said that they usually don't accept them. we showed the message i got saying that this was the drop off location so he took it. extremely dissatisfied with all of the mishaps we had to endure on our already busy moving day.KayLee P.
Please make sure to give the requested vehicle. A larger vehicle consumes a lot of unnecessary fuel. I wish uHaul understood other peoples difficulties.Aqif I.
Open up on time, give me the number of blankets I ordered, and return my calls when I report a missing item. Very disappointing exchange.Noah M.
The fact the gas tank is not full makes returning with too much or too little gas a pain (why i dropped a star!). Otherwise, this is my third rental at this location and all have gone smoothly.Rhys P.
We had booked a dolly with our rental as it was an option on the site and we're told that â€œthey are all gone from the weekend. I'm just an independent owner if you go to a larger store they may have oneâ€ The truck had 1/4 tank of fuel it, we put gas in it an retired it with more than we received. Perhaps they should come full like a normal rental does?!Shannon W.
The mobile sign in process was a little bit confusing. There was also no way for me to brush the snow off the roof of the cargo van.Vanessa Y.
There was a snow fall 10-20 cms expected when I picked up the van. My only complaint is that the tires were all season and had poor traction in the snow. I returned the van earlier than originally planned because I didn't want to risk an accident with road conditions being so bad.Sheila F.
The wipers did not have any fluid. It presented a real hazard for the driver due to the strong sun at the time as it was impossible to clean the front windshield (which was dirty). We also had to clear the snow from the car's roof and front windshield before the beginning of the service, which is quite hard due to the height of the van. Thanks.Matias D.
Staff should be wearing a mask when interacting with customers as required by COVID rules. I don't go to other U-haul locations so its hard to compare. The booking web site is generally quite good but it gave a pick-up time of 2pm when I could have picked up ant any time that day.Ron P.
Most efficient staff I have ever had at u haul I'm terms of getting me the truck and processing. They seemed so much more on their game than at any other location. I had the van within 5 minutes of getting therr. My only issue was the ordered equipment was not in the van and I ended up driving back and forth to the uhaul because I was unaware the gear was not loaded. Truck was dirty inside - but also it's canada in the winter so this was not a surprise....Jacob C.
Proximity of the location is great! The customer service professional (Ryan I believe) was really lovely as well.Everett S.
While I understand that COVID has made it harder to offer proper customer service, when I went to drop off my truck at the end of the day, I had no idea what to do with it and was just roaming the courtyard having to ask other customers for a good 10 minutes before I just decided to park it anywhere and drop off the keys. The office to drop off the keys was shabby and run down and it was very poorly labeled so I took a while finding it. In the future, drop off instructions should be sent ahead of time.Alexandre C.
Our service provider was excellentMarlene B.