The cargo van was in good condition, and relatively easy to drive. However, it did not have a USB port to connect to my phone for charging, and it also didn't have Bluetooth. I would have preferred it had both of those things. The pick-up and drop-off process was simple enough, although time-consuming, which was not fun given how cold it was. The biggest issue was confusion over the charge. We had been quoted one price for the rental, but when we did the pick-up process through the U-Haul app, suddenly it was showing us a much higher charge (basically, $239 vs. $500+). We tried calling customer service, which was not helpful at all, as we were passed around from agent to agent, and the chat service was not helpful either. The person working inside at the Capital Self-Storage location was helpful, although unable to guarantee us the lower charge. His advice was to pay whatever the charge was, and then contact U-Haul to secure a refund based on a screen capture of the lower charge we were quoted. In the end, however, none of that mattered, as we were charged the lower rate; but we really could have done without the confusion and telling us we were going to pay more than $300 more than we were originally quoted.
Matthew C
Capital Self Storage
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Ottawa, ON K1Y2H6
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Évaluations des clients
- 4,0 - Cote moyenne des clients
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Really friendly staff, super helpful !
Hana OAlthough both pick up, and drop off location were great, In doing this review I miss the opportunity to review the renting process online. Without communication my pick up location got changed to a location well out of town, about a 50 minutes drive, without any offer of decent reimbursement for time or petrol money. I had to borrow a friends car, because this location could not be reasonably be reached by transit. U-Haul offered me an extra day, or extra km's, neither of which make sense to give, and refused any kind of discount on the reservation, which was made well in advance. 4 stars for the people at the pick up and drop off location, 1! star for the u-haul reservation, and customer service. I will think twice when needing a truck next time.
WOUTER VStaff were helpful and knowledgeable. Truck was excellent. The only improvement I can think of would be to avoid the mileage charge in rates.
Cam SFriendly staff and easy check in and check out process.
Ralitza K