Le client n'a pas laissé de commentaire.Erin T.
Capital Self Storage
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Best experience ever. This location makes renting a uhaul a real pleasure. So efficient. You are in and out with ease. Wonderful, I recommendit to anyone who asks. Merci.Margaret S.
Location was okay. Online check in was a nightmare. Would never try this again. Rental was dirty and didn't have the items that I paid for. Another customer had the same rental truck number as I did when I showed up and it took 30 + minutes to figure it out with the front desk. Online help was terrible.Timothy B.
Good location, easy in and out.STEVENG L.
Le client n'a pas laissé de commentaire.Jessica J.
They do not pick up the phone, and do not return calls either. The place is totally empty, the lot is full with rental cars, no sign of clients coming and going, yet they still claim they are busy and have no time to pick up the phone. Their answering system is still announcing the holiday schedule... I had to drive in from way out of town just to make sure all is well after I returned the rental after close of business the previous day. Two different radio stations are on, the cashier has no manners, talks down to the customer from a distance, and has the appearance of being annoyed by a client showing up. Far be it from him to greet you first. His reply to my greeting sounded like "what (the hell) do you want?" He does not bother putting on a mask and comming closer as he should, he is perfectly comfortable talking to you across the entire room from his chair. The inside of the car was decent, the exterior quite dirty. The rearview mirrors were covered by a solid layer of dirt â€" which was quite dangerous until I got to my destination where I was finally able to wash them.Tibor L.
100 km was to my bill for no reason. I drove it only in downtown Ottawa, and the final bill shows 148 km used, which is crazy. This also means I paid 101,70 $ for a 1 day cargo van rental. The location told me to file a dispute on this website, which doesn't seem to work as advertised. Horrible experience overall.Srdjan V.
Le client n'a pas laissé de commentaire.STEPHENA H.
Le client n'a pas laissé de commentaire.Matthew D.
Truck wasn't clean on the interior. Garbage left on floor of cabAmy L.
Would absolutely recommend. Convenient location, helpful & really pleasant people who work there.Joanne H. | Expérience générale
I was very upset with the online app pickup option. I had already submitted pictures of my driver's license front and back sides and it asked me again for it which made the process too long, I wished to have it done through the office by talking to someone as opposed to using the required steps through the app.Juan T.
This place is not clean, I requested and paid fir a dolly and I didn't get it. I filled the gas tank at the end more than it should by mistake and they didn't want to acknowledge or give me any discount. ThiefsSinda G.
wear a maskJulia S.
Le client n'a pas laissé de commentaire.PAZI D.
The entire process was perfect, from making the reservation, to picking up the vehicle and dropping it off.john M.
This is not a shot at the location but the UHAUL service. Its a shame that every time, EVERY TIME, I or someone I know books Uhaul there is something wrong with pickup. EVERYTIME. There are two guarantees in life, you will die and uhaul will mess up your booking. I booked this Uhaul over a month out from pickup date. Two days before I am told that I cannot get a truck until 4pm on the Saturday. I need it at 7am when the movers are booked for! Now I have to go to Carleton place on a Friday night to get it. Yes I was given extra kms and days to do this, but how do you not have proper inventory management to know this more in advance. I wouldnt complain if this was the only time, but this happens ALL THE TIME. Please get a better booking system without adding extra stress to an already stressful situation.Michael O.
Make sure the truck is always stocked with what was purchased through the online reservation platform. Other than that, the truck was easy to pick up and drop off.Alfredo O.
Le client n'a pas laissé de commentaire.Paul G.
Because it's an old building and narrow hall, it's difficult to distance for COVID-19 while in line for the cash. Everyone (customers and staff) behaved well, though.DAVIDP M.
I prefer to receive the truck with full gas tank so it will be easier for me to fill up when I return the vehicle instead of trying to estimate how much gas I would need for the trip.Thi Diem H.
Location is difficult to find. Better instructions should be provided (or the vendor should have better signage).Ryan C.
Only positive experiences at this storage facility! Staff were all extremely helpful and kind.Gregory E. | Expérience générale
The staff here were amazing. It was a really wonderful experience and I would recommend using again. All of the challenges from Uhaul truck rental (our trucks got rescheduled 3 times last minute and we had to change our move-in dates twice with the worst customer service I have ever seen) were somewhat made up for by how accommodating this non-uhaul storage facility was. I would use the storage facility again and recommend highly. I will never use Uhaul again.Natalie K. | Expérience générale
Le client n'a pas laissé de commentaire.Andrew B.
Le client n'a pas laissé de commentaire.Peter Z.
The back of the truck needed to be swept outPaula A.
This location wasn't even opened because the computers were down. Luckily the representative was leaving just as we got there and told us to just leave the truck and drop off the keys and told me that a receipt would come to my email. So not as much interaction to comment on here.Leanne M.
Le client n'a pas laissé de commentaire.Maxime P.
Le client n'a pas laissé de commentaire.Diana C.
There was supposed to be 2 differ t types of dollys /trolly in the truck and there weren't any at available at that location. The floor area in passenger and driver sides were covered in dry caked on mud about 14 inches up the sides, and the fool if the truck was SO FILTHY THAT THE NEW CLEAN BOXES I PACKED CAME OUT OF THERE COVERED IN GRIT, GRAVEL AND RED AND BROWN AND BLACK FILTH THAT I HAD TO SPEND TIME WIPING TWICE TO GET IT OFF PLUS CLEAN THE FLOOR FOM UNDER THEM AND THE SOFA WAS DIRY AND NUMEROUS OTHER ITEMS. BARN FLOORS ARE CLEANER THAN THAT TRUCK WAS! Where are the standards for this company. If there are less trucks in use because of covid than there should be less to keep clean. If average person viewed that interior of truck they wouldn't want to use it. If staff on site can recognize that it's so filthy then purchase large clear plastic covering for the floor of truck at the VERY LEAST.Kelly K.
Le client n'a pas laissé de commentaire.Donald M.
Le client n'a pas laissé de commentaire.Li L.
Le client n'a pas laissé de commentaire.WAYNE S.
It would be helpful if, in advance of picking up the vehicle, some of the information could be submitted to you. It was a bit difficult in the cold rain and in the dark to take photos of all the documentation required to pick-up the vehicle, especially after your website didn't refresh properly and made it look like my credit card was being declined.Jennifer F.
Le client n'a pas laissé de commentaire.scott M.
Had to pick up keys inside rather than a lock-box or some other form of contactless pickup. Further, the employee wasn't wearing a mask indoors. In a non-pandemic world, great experience. But not taking covid seriously means I won't return to this location nor will I recommend to a friend.Gregory S.
The Guy working was really helpful and it wasn't too expensiveAlec C.
It isn't my first time using U-Haul services and this one was the worst by far. The person in the office did not bother to give me a solid instruction on where to find a vehicle on a big parking lot, let alone come outside with me to inspect a vehicle. Did not make me aware that there's an extra charge if the vehicle is returned after hours, did not point out where the drop off box is until i asked. Since the vehicle was not inspected I did not notice that the left side windshield wiper was worn out. When i picked up the vehicle the weather was okay but it started snowing very hard yesterday night in Ottawa and it was one of the most terrifying driving experiences. Driving on a highway with a improperly functional wiper made me stay in the right lane and use emergency lights since i could not clearly see the dividing line. Please ensure that this location checks their cars in a proper manner. I would go out of my way to not use this location again and perhaps wouldn't recommend it either. I would like to receive a refund since my life was at risk due to someone else's laziness and incompetence.Artem M.
Le client n'a pas laissé de commentaire.savanna N.
Le client n'a pas laissé de commentaire.Alexander S.
The location was difficult to find.Giovanni P.
I was a wee bit worried that when I pick up the van the gas range was only three quaters filled...so it was hard to range how much gas to replace other than that....,WOW, excellent service, inperson and on the phone, thank you for making a horrible experience (moving) some what easy. Be safe, LindaLinda C.
Excellent location, great service, very reliable. Not the prettiest section of town but so what.Girts S.
Le client n'a pas laissé de commentaire.Steve T.
Fantastic customer service, very helpful staff.Karina P.
Le client n'a pas laissé de commentaire.Belinda M.
We were not aware of the pick up location. When called the receptionist from uhaul said that we had a voicemail. On reflection we did but one problem. The girl speaking spoke so quickly neither my husband or I could understand her. Therefore message not understood.. finally got to pick up location. Main station on Merivale Rd. was no help.Patty Anne H.
Le client n'a pas laissé de commentaire.Andrew B.
Le client n'a pas laissé de commentaire.Eric R.
The young man who served me was extremely professional and polite in comparison to the middle aged man who serve me in the past. Both get the job done but give a vastly different customer experience.IRENE D.
The main admin Ryan (I think that was his name) was excellent. Despite a very busy day he was professional and did a good job of letting me know that Dolly's had been removed from the location. Thank you for your kind and patient demeanour. Especially during a time of a pandemic.Amanda G.
Fast and efficient experience!John-Philip A.
This is not a feedback on location but the online check in process. The process is extremely slow and not convenient at all. I am going to go back to renting vehicles only during office hoursAkid A.
Le client n'a pas laissé de commentaire.Mohamed E.
Drop box location and instructions were not clear.Melanie K.
Equipment and person i dealt with were excellent. Only item is i called earlier on voicemail with no call back so i went in person anyway and it worked great. It was first day after thanksgiving so i understand and other companies i tried looking at my options did the same with their phonesMario S.
The customer service agent there was great, as our original truck rental was not available and we were not notified by head office. The agent at this location was able to get us a different size truck so we can go on our way. If they weren't able to accommodate, I would be very upset that UHaul first didn't contact me to let me know and second were not able to accommodate meLisa C.
Verify the turn signals, it was burnt outIsaac C.
Le client n'a pas laissé de commentaire.Peter P.
Le client n'a pas laissé de commentaire.Joseph A.
Le client n'a pas laissé de commentaire.Louis FrÃ©dÃ©ric E.
Le client n'a pas laissé de commentaire.John I.
I ordered a 15ft truck and 2 moving dollys at a location near me. I was then changed to another location and then moved again to location not convenient for me. I went to the location. Service was good but no moving dollys. U-Haul had removed them from smaller locations! Why didn't U-Haul tell me this? Spent hour and half getting the dollys! Not happy.James C.
Le client n'a pas laissé de commentaire.William S.
The online check-in process took forever and the needed documents were not communicated beforehand. It was also unclear that the checkin should be completed before arriving at the truck.Kathryn K.
Staff made pick-up easy. Very nice guy.Harry S.
The battery went flat as the lamp was left on in the cab which resulted in us blocking the street for 20 minutes while we wait for jumper cables. Thankfully the rental lastedSimon S.
Le client n'a pas laissé de commentaire.Dan H.
Le client n'a pas laissé de commentaire.Susan J.
The office was a disgusting mess...garbage all over the floor, ripped couches with stuffing coming out of them, dirt everywhere. The van was dirty as well, both in the cab and the box. Also, I had pre-payed for boxes and blankets. My contract said the items would be waiting for me in the van. They were not. Went back in to get them, and the guy there said it's first come first serve. I told him it was supposed to in the van. He shrugged and turned away mumbling "ain't got nothing left here so..." 100 % unprofessional and unacceptable. I'll never rent with u-haul again.Andrew S.
Le client n'a pas laissé de commentaire.Joshua S.
It looked like I walked in the 1970s! Nice guy though! Quick check in.Stephanie M.
Rental went well. Customer service rep at the counter was excellent. But we ordered/reserved a hand-cart/dolly when we booked only to be told at the counter that you hadn't been renting out hand-carts/dollies or blankets since the beginning of COVID, almost SIX MONTHS AGO. Why hasn't the website been updated to not allow people to book those items?? Or why didn't someone reach out ahead of time to let us know they weren't available despite what the reservation confirmation told us?? I could have made arrangements to find a hand-cart somewhere else, but instead was forced to do it all by hand. That REALLY damaged your reputation in my books, and it sure doesn't make me want to recommend your business to friends.Ray B.
Le client n'a pas laissé de commentaire.Hendrik K.
Le client n'a pas laissé de commentaire.JORDAN T.
Le client n'a pas laissé de commentaire.Tracy M.
The staff member who helped me was courteous, helpful, and well informed. My only complaint, and its neither this location or uhaul in general's fault, was that Google Maps does not understand where the entrance or parking is, and greatly miss directs you.Cameron C.
Le client n'a pas laissé de commentaire.Kayla D.
great service! thanksLukas N.
Le client n'a pas laissé de commentaire.JUSTIN JORDAN L.
Agent was super friendly and truck was really clean. Great overall experience.David A.
Le client n'a pas laissé de commentaire.Derek K.
The customer service guy was THE BEST!James W.
Le client n'a pas laissé de commentaire.Heath D.
Clean he box and cab of the truck before renting it.Weston C.
The thing that annoyed me the most of this poor experience was the fact that I was given the 9-foot van with half a tank of gas. That is frankly underhanded. I did not have enough fuel to complete my trip and then when I fill up, I give you more gas than you started with and I carry the cost. That is underhanded and frankly unacceptable. I will never use U-Haul again based on this experienceAndrew C.
Le client n'a pas laissé de commentaire.John H.
Entrance to the location is not well marked, having difficulty to find. Fuel level of truck was wrongly entered (written as 3/4 in the contract but actually 3/8). Had to go back to the office to correct it. The customer service rep was great and responsive.Roy T.
Le client n'a pas laissé de commentaire.Suzanne L.
When we inspected the truck it seemed alright accept for a few scratches and dents but we did not look inside. It was filthy. I had to sweep out the inside of the truck myself and there was a pile of dirt, hair and styrofoam bits. There were also visible finger marks on the door handles and steering wheel so we had to use disinfectant on everything before we could use the truck. This is really unacceptable especially when companies should be taking extra precautions to ensure safe equipment rental to prevent the spread of Covid.Jean L.
Le client n'a pas laissé de commentaire.Benyamin S.
Le client n'a pas laissé de commentaire.Dave S.
Very quick in-and-out of the office.Joseph A.
Le client n'a pas laissé de commentaire.IRVINM P.
Le client n'a pas laissé de commentaire.Johanne R.
Everything was excellent i have nothing to complain about. Keep up thec Excellent job.solainge P.
Le client n'a pas laissé de commentaire.Sagar A.
The truck was not available at the time I asked for but 2h later. I was offered a 15$ discount which did not happened on my invoice. And I paid additional fees for insurance which I did not subscribe to. I will never use the service again and find a better place to rent with no surprise.Audrey B.
service at Capital Self Storage was excellent. courteous, clear, helpful, no stress transactions. will definitely recommend to friends.Francois D.
Out of the way and looked sketchy.Robert R.
The place itself is great with no issues. However, self pickup with your cellphone needs to be improved. I had a reservation from 8-11am but my reservation being confirmed took up an hour! Thankfully the rep extended it however, it can be frustrating especially when you have a lot to move in little time.Nilay J.
Le client n'a pas laissé de commentaire.Lise H.
We were told that we would be able to access the facility to store our things 24/7. We arrived to a closed facility. The staff member there was extremely rude. Thus, we will never use capital storage.Glenn G. | Réservation
Move went smoothlykaireen p. | Réservation
Very bare bones but very fair. Carefully laid-out procedures for traveling through elevator and facility. Somewhat strict rules. Many spaces. Worked for me so far.Jacob S. | Réservation
I booked a vehicle online only to be called and told the vehicle I booked was not available.Xion K. | Réservation
Still to move in but experience thus far, has been great!James B. | Réservation
Very helpfulTANIA B. | Réservation
Thank you to the helpful team at Capital Self Storage.Maggie S. | Réservation
The facility seemed nice online but I was mislead by the uhaul website having this facility offered as one of the options to redeem my month free of storage when it in fact is not applicable.Kirsten L. | Réservation
Awesome staff.Su S. | Réservation
everything went smoothly, thanks!ARIF J. | Réservation
Very friendly service. Thx.PAUL S. | Expérience générale
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