Customer Reviews for Car Mechs
(Concessionnaire U-Haul dans le voisinage)

353 évaluations

920 N US Hwy 17-92   Longwood, FL 32750

(407) 767-5647

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam : 8h am à 3h pm
  • Dim : 10h am à 1h pm

Services dans cet établissement :

Pour nous contacter

(407) 767-5647

920 N US Hwy 17-92
Longwood, FL 32750

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam : 8h am à 3h pm
  • Dim : 10h am à 1h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Deb S. 
Évaluation :
1

Where is my credit for the extra gas that i put? The man claimed that the place that i picked up the truck didnt put amount of fuel. You have a scam going on. Your worker told my i can drop it in any uhal in Longwood. Which that was another LIE. HORRIBLE HORRIBLE HORRIBLE

SANDRA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOAQUN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russell M. 
Évaluation :
3

No furniture blankets available. Drove around to 3 other Uhaul locations and nobody had any either.

Anthony M. 
Évaluation :
5

This was the secondary place and I'm glad I turned it in there. The first place, I tried to turn in the day before. It said it was open until 5pm. When I drive the truck there nobody was to be found. I called them and no answer. I called U-Haul and they said use the app to turn in. I tried and it wouldn't pick up my location and yes my location service was on. I tried several times wasting my time. I left and called U-Haul back and told them I wasn't able to connect and that I wanted someone. To actually check me in and check out truck. I wasn't comfortable leaving it at the first place which was out in the woods and shady looking. Maybe you should remove them.I called the next morning and told U-Haul of my issues. They gave me the Car Mechs place. I eventually dropped off and it was excellent. Someone actually came out to me and greeted me.

Teodorico A. 
Évaluation :
5

Very high inventory and always reliable :)

Kenneth K. 
Évaluation :
5

These guys are great, no complaints

David H. 
Évaluation :
5

Everything was perfect fast Professional

brian V. 
Évaluation :
1

I had to wait because no one was in the office. The truck had a low tire, there was a sign for 10 to park but not sure if i was charged, when i dropped the truck off another truck was blocking my car in and i had to find someone to move it. i was told there would be a 25 charge if i didnt check my truck back in on the app. not sure if i was charged the 25 or not. the receipt says after hours service charge. also I didnt feel safe there.

RAVEN F. 
Évaluation :
3

Location was a little hard to find, not the cleanest, and took a longer than expected to check in (about 40 min) because they had multiple rentals and limited staff who could check us in. The employees were friendly and courteous. I just personally would have preferred to rent from a location that only does U-haul rentals.

Angela A. 
Évaluation :
1

Location is very dirty and run down. Dead roaches on the floor. Very messy desk and lobby.

BRYAN S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Ryan D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruben M. 
Évaluation :
2

The location was somewhat shady and the employees were not very helpful at all.

Cleve A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shane D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Luis R. 
Évaluation :
1

What you can do is no longer allow this place to take after hours drop off. Very poorly lighting (unsafe) very small parking lot so not easy to access. Key drop box was broken so I had to repair it. I called uhaul for assistance after completing the check in prices and they told me to come back tomorrow even though the truck was checked in.

Joshua B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James T. 
Évaluation :
1

I am extremely disappointed with uhaul, this is the worse experience I've had in years, not only with the way I was treated by the person that helped me with the truck pick up but also with the way I was billed for the truck. I had a reservation for 1 day, picking up at 9:30 am and the truck was dropped off ant 9:03 pm and I was charged for 2 days! This is not right! I will share the whole experience in google reviews for others to fall in the same trap! The place i picked up the truck looked like if the person lives at the location.

Hector M. 
Évaluation :
5

So very helpful

Kelly S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Lindsey B. 
Évaluation :
1

I put the order in online. When I picked up the truck, it was ready. I was informed they didn't have moving dolly, pads and moving carriers with 4 wheels. When I went online, it should have informed me this location just has old trucks and no moving equipment. Had no option but to take the truck and bust my ass carrying things. Never using uhaul again.

RICHARD C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rachel B. 
Évaluation :
1

I was charged double

ridgee B. 
Évaluation :
5

Marc worked with my very tight time constraints, double checked to make sure everything worked properly, and was very pleasant! Give him five stars!!

Alda B. 
Évaluation :
5

Keep up the good work

Patrick M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Herminio S. 
Évaluation :
1

Told me I couldn't park a box truck there and said I couldn't pay for it and had to get a code instead and went right back to work

Nathan H. 
Évaluation :
5

Outstanding!

Chris W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Adriana P. 
Évaluation :
4

Make sure the keys will unlock the doors

CHRIS D. 
Évaluation :
1

Location was stated to open at 8 am, when my reservation for pickup was. No one showed up until 8:25. The individual was not knowledgeable about using the computer equipment for the checkout. I had reserved 4 dozen pads and he casually told me none were available..."rarely have pads here." The pickup process will make me question using U Haul in the future if it can not ensure better quality and reliability of its neighborhood location. Highly disappointed.

THOMAS F. 
Évaluation :
1

This location is atrocious! Very poorly maintained and does not make you feel like you are in a safe environment. Essentially a junk yard and they park trucks in the back. Extremely difficult to access and park equipment. Very unsettling employees. I would NEVER have rented from uhaul if I would have known this would be part of my experience.

KAITLYN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EXPEDITAS M. 
Évaluation :
3

Great location for those in the area.

PEMBROKE K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID K. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

WILLIAM V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KENNETH V. 
Évaluation :
4

Explain after hours return process better.

MARK G. 
Évaluation :
3

I prefer not to comment because of the present pandemic there is no way to ask for a better environment. The only thing is that is what really close to my home and I did not have to drive around to look for a place to return the trailer.

Lucero E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anita O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anita O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

AYANA M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JUAN L. 
Évaluation :
1

THe truck was gross, Both the cab and the bed of the truck. It smelt like smoke and weed and the whole truck was sticky, This is absolutley disgusting.

ZACHARY H. 
Évaluation :
2

Customer service, the guy was very dry.

WILLIE H. 
Évaluation :
5

The "after hours service fee" sucks. I returned the vehicle prior to 6pm on Sunday, I can't help the place was closed. And, what service is performed "after hours" that isn't performed when the return is "during hours?" If you're simply trying to increase revenue, add it to the daily rate, it's more honest.

JOHN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUBEN M. 
Évaluation :
1

There were no parking directions and the key drop box was nearly ripped off the wall. I did not really feel secure leaving the key and contract paperwork in there when any passerby could just reach in and grab them.

Daniel P. 
Évaluation :
5

Easy convenient location and experience

DAVID S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SEYD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARYAM M. 
Évaluation :
5

Great location, great people!!!!

ALI E. 
Évaluation :
3

It took very long to get the uhaul even thought we pre did the registration online and I paid for a dolly I never received. The dolly wasn't In the truck.

Angel Z. 
Évaluation :
5

Their after-hours dropbox was busted open, so when I dropped off the vehicle, I didn't want to leave the keys fully open for anyone to take. I slipped the key under the garage door to make sure the truck stayed safe. They didn't have a mailbox drop door, so I couldn't use that.

Joseph B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

sherrill A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

STEVEN H. 
Évaluation :
5

The staff at Car Mechs where very attentive. Professional. Car Mechs is a no frills serious business that was very helpful. I highly recommend this place. They are hard workers.

PATRICK M. 
Évaluation :
2

Make sure the drop key box is working

FELIX T. 
Évaluation :
1

Attendant was sick. Coughing with covering mouth. Did not have mask. Location and office were unkept and dirty. When turning the truck in, I was told that the truck number did not match the contract. Thus the attendant did not fill in the paperwork correctly. Not recommended.

LARRY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony C. 
Évaluation :
3

attendant was not very familiar with equipment

Mark M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCELO R. 
Évaluation :
1

Your check out process did not work. The truck was stuck in the mud. This delayed me by about an hour during an already busy day. Because the check out process was broken, the check in process was not working either. The folks on the phone were great, but the whole process was awful.

James S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris C. 
Évaluation :
5

Fast and straight forward, Thank You!

ANIBAL B. 
Évaluation :
2

Hard to locate office with how lot is set up. Auto transport shook severely when picked up but I only had short distance to go so I hoped it would be ok. When I put weight on the unit it was difficult to even keep my vehicle in a straight line. Told representative and he said he would have someone look at it. I felt unsafe with this auto transport. Attendant never even apologized for my experience. It felt like - OH WELL - you made it back.

GREGORY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CASSANDRA F. 
Évaluation :
2

The office is really dirty and unwelcoming. We reserved furniture pads for our move, but we're told they didn't have any when we picked up the truck. We had to go buy some and they are rather expensive

Merl S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Trevor B. 
Évaluation :
2

The representative try to charge me $10 cash to leave my car for a few hours, and there was literally drug addict walking around behind the counter. I dropped my vehicle off at 8:30am as soon as this location opened and the same rep that rented me the uHaul was the same rep that took the key from me in the morning. He said his cell phone had died and he couldnt check me in. I didnt think anything of it, but I had noticed around 11am I hadnt received an email from Uhaul that my rental was checked in. I called the store and they said he was doing it now, an hour later still no email confimration and I was getting worried about getting a late charge. I had get in my car, and speed to the location as I had 30 minutes between meetings (I work remotly) and ask the guy what the frig was going on? He then saw how upset I was, because it was 30 mins before my check in time and I hoenstly think he wanted to charge me a late fee so he can get money. This was absoulty disgusting and I will never go back here. This is not Uhauls fault, this is the location owners fault. I am not upset with Uhaul at all.

Justin A. 
Évaluation :
3

There were spots on the floor of the cargo area of the truck .

Joseph V. 
Évaluation :
3

They overcharged me for my tow dolly should have been $103 + taxes, instead they charged me $138 + taxes for a full size car trailer. I understand that I did change my mind, but the guy didn't know how to handle a refund for the uhaul and said that the owner would credit me back, later. Hopefully I will get it, but I haven't seen it yet. Also we had to stop and buy a new adapter because the one they plugged in was not working.

BRANDY S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TREVOR B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark S. 
Évaluation :
3

Reach out and let people know if equipment they expect is not available.

RICHARD H. 
Évaluation :
4

The only thing was the wipers just stopped working .. had to pull over until wipers stared working again..it was raining really bad.

Catherine C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bud C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CRAIG Z. 
Évaluation :
1

Uhaul broke down due to my front wheel spindle snapped in half. The area manager said I still had to pay for the miles I drove it. Horrible customer service, I'll never use uhaul again.

Joshua L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN S. 
Évaluation :
3

The bed of the Uhaul had cat poop dried and a smear from the littler spilling and leaking. I swept the mess and scrubbed it myself. But not usual to find a Uhaul truck this way. The vehicle was sound and clean in every other way. Always love these trucks.

ANDREW B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Misty K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony A. 
Évaluation :
2

Where the trucks are parked and where the office location is on the property was very confusing. Since it is in conjunction with a mechanic shop, the procedure of picking up and returning was very time-consuming. No one walked us to the truck or looked at its condition with us even beforehand although there were obvious scratches and dents on the vehicle. Parking was very inconvenient at the location and my wife was almost run into by a man on a riding mower not watching where he was going, People had to park in front of us and impede our leaving the facility. The truck was fine, but the location could certainly be improved upon.

JAMES I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leonel D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert G. 
Évaluation :
1

The place appeared to be run by drug users. It was very run down, and you could tell they were struggling. The truck that i was given did not have breaks. Luckily there was a second newer truck available for me. There was no appliance dolly either, so I went to another location for that. The second truck i was given only had less than a quarter tank of gas in it.

Eric S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Korbin K. 
Évaluation :
5

Service was very friendly and helpful no complaints whatsoever

PHILIP T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Spencer W. 
Évaluation :
5

This location is perfect. Even the young man who checked the truck in was informative and extremely helpful

Lakia C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMIE W. 
Non les évaluations ont été soumises pour cet établissement.

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