Very smooth transition and service
LARRY K
Customer Reviews for Castle Pawn Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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They knew what I was going to load on the car dolly. Had the dolly for about an hour to find my vehicle would not fit on it. They would not allow me to trade up to the trailer nor would give me a refund.
JOSHUA MPerson rented from was not friendly. The equipment worked well!
CADE HPeople where very nice
PHILIP Wn\a
ROBERT HThis location is hometown ! Rick is the best! We always get excellent service! No hassles !
ANGELA JWas charged for insurance when I said I didn't want it. Also as the guy was opening the driver's door for me, the lock cylinder fell out of the door. Truck was making a lot of mechanical issues.
Justin KKeep doing what you're doing. I was referred to you. You did not disappoint. I will return and refer others to you as well. Good job.
BRADLEY HLeft turn signal did not work. Trailer had peeling paint/wrapping. I needed this rental for one additional day and was charged an additional $57. Very sketchy location and service. I would not want my name associated with Castle pawn shop.
CHRISTOPHER LThat exterior of the trailer was damaged a fair amount but operationally was good..
PHILLIP HWell the weather lol
WILLIAM KNothing. Everything was perfect
Jennifer SEverything went smooth and simple, have used them multiple times and will again.
BRANDON CCastle pawn will help you with your uhaul rental and they helped find movers great service if you ask me 1 stop shop for moving.
REX KThey were efficient, speedy and courteous. GOOD JOB
DAVID FNo change needed. Worked with us as our schedule changed at the last minute. Rick did an outstanding job for us.
TIMOTHY Huhaul rep was very helpful, service was quick and easy
CORY PGreat service.
STEVEN LIt all went very smooth
JILL BGreat location, professional and friendly. Our truck rentals were great. Also, really appreciate the moving referal with Kirby's Moving and Odd Jobs in New Castle (765-465-8775). Top notch!!! They are dependable, professional and do a great job!! 5 stars!!
THOMAS R\We rented a car trailer for 24 hours, returned it early after only four hours. I went in and asked the owner if he needed to look at it or if there was any paperwork to complete. He told me no and that I was good to go. When I got my receipt emailed that evening he had charged me a $15 cleaning fee for a car trailer that was returned in exactly the condition it was when I rented it. When I called to protest it, he said that my car had leaked oil on it. First of all, there is no way that the car towing it leaked oil onto the trailer (it has never leaked oil), the car we were hauling is an electric car that doesn't even use oil and we didn't drive on any oil covered roads. If he had showed me the supposed oil spots when I dropped it off, I would have gladly cleaned the trailer off, but was told he didn't need to look at it. He also accused me of misusing the trailer "in a number of ways" (to justify his bogus cleaning charge) because I backed the trailer up 15' with the fender folded down- He watched me unload my car in his lot with the fender down and back the trailer into it's spot. I noticed as soon as I started to back the trailer that the fender was down and got out and put it up. The trailer was not misused in any way. I will never rent here again unless there is absolutely no other choice (which unfortunately was the case with this rental).
DANIEL BKeep up the good work
JERRY ETop notch service
SEAN MI rented a car hauler to connect to my rv. It was my first time driving the rv and pulling a trailer. The shop owner was very patient and extremely helpful. He went above and beyond, making sure I had the correct connections, connecting the trailer, and explaining the best way to manuver it. Great experience!
LISHA H2nd rental at this location. Personable. Knowledgeable. Efficient. Just an easy, nice experience. Appreciate good customer service.
STUART BEverything went very smoothly when we returned the UHaul truck to this location. We had No issues at all and they were very friendly and helpful! Thanks Uhaul for the services you provide!
IRVIN BQuick and accurate service.
Gerald BThe guy that ran the pawn shop where the uhaul was stored was so rude and talked to us like we were absolutely below him.. When doing the paperwork he tried to take our phone and just click all the buttons then got mad when we asked to view the trailer before agreeing to the pictures (that show any damage or defects). The trailer it's self was fine but I'd never send anyone to that location!!
Dylan Mvery rude person that works there. talks to customer in rude and sarcastic tone. will never rent there again
CHARLIE LGREAT EXPERIENCE!!
Gregory LI've returned equipment to this location twice now, and had an excellent experience both times. Ric went above and beyond for me!
Corissa SSuper simple process, everything went smooth.
David SNothing to improve on! Staff was polite, truck was clean and ready to go, check in/out was easy & location is easy to get to!!
KELLY WI don’t really know. I was completely satisfied.
JAMES BVan was very nice. Staff very pleasant and helpful
KIMBERLY WI was in and out in 10 minutes! Best truck rental experience I've ever had.
Brad HVan was very nice would like one as personal vehicle if I could.
KIMBERLY WI've rented 2x from here and was treated with kindness and respect. The trucks are easy to drive. No stress.
CECILIA VVery Important!! The key given to the Lock attached to the loading door did not work!!! Could have been very bad. I should have checked BEFORE leaving lot. But if I had used the lock when I took truck to get lunch, we could not have completed move without cutting off lock. PLEASE DOUBLE CHECK LOCK AND REPLACE FOR YOUR NEXT CUSTOMER.
stuart B