Le client n'a pas laissé de commentaire.
FREDRICK L.
Customer Reviews for Castle Pawn Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
I did not choose to have insurance but it was added on and I only found out when I saw the bill at home.
John H.Excellent customer service! We will tell everyone to use this place. The owner was extremely professional and very accommodating.
TAMMY B.Nothing. My experience was great! Friendly owner, good equipment
robert N.The staff was not very friendly and they charged us a cleaning fee even after we made sure it was cleaned and sweeped and wiped it down. We should have never been charged the cleaning fee at all. And then they never even had the courtesy to tell us they were charging the fee. The guy went out to make sure the uhaul was returned on the right amount of fuel and mileage and then told us we were good to go and never mentioned charging for anything else.
Robert N.The trailer was clean, but it smelled badly. There are two carriage bolt heads sticking out of the floor. And the latch mechanism was difficult to use properly. I rent a lot of U-Haul trailers, and this one was not up to your normal standards.
Karl N.Very nice people to deal with. Great equipment and great service.
Rodger M.S.O.
DOUGLAS B.I have used this location for all my needs. There customer service is second to none. All ways treated with kindness and respect.
CHARENE P.Trailer had a lot of swaying. Probably because of the weight was in the rear.
Robert L.The truck was clean and handled beautifully. Was easy to load and unload.
CANDY T.I really appreciate the knowledgeable people here.
Pete S.The equipment was clean, but not maintained. The idle would get stuck and you would have to put into neutral not to hit the person in front of you also the truck died numerous time. I called for service and a guy came out and drove the truck and said it just need a tune up. The truck was very dangerous
Terry S.Le service à la clientèle était génial.
Matthew B.All good. Will use this service again.
Charles B.Cathy was excellent to work with. Thank you.
Hugh S.Agent was very helpful and explained everything I needed to know.
TERRY C.Nothing you can do to improve. Very nice people to work with. Process was very easy.
Robert M.Easy people to work with. I always go there for my needs.
ARCHIE B.Very helpful, friendly & very efficient! I have went there several times & have been treated very well!
JUDY B.Not lie about how much gas was put back in the truck and charge another $30
TYLOR N.Man inside was not very nice. Asked to down size truck and he said not unless you want to go dig it out.
AMANDA F.Good experience. Fast friendly service.
JOSHUA G.Great customer service! I would recommend New Castle location!!!
LESLIE R.The man I dealt with was great. I commented that he had a great looking place and it was so very very helpful to unload the car hauler.
JAMES E.Very helpful and thorough.
MERRILL M.Don't change the drop off location on a customer. When making the reservation, we specified the drop-off location because it was the closest and most convenient. Uhaul ended up changing the drop-off location AFTER I dropped off the Uhaul early at the original location listed on my contract. This ended in a huge headache, hours spent on the phone trying to resolve the issue, and costing me extra money. Completely disappointed and dissatisfied with this Uhaul experience. This review is not reflective of the Castle Pawn location but of my negative experience with Uhaul as a company.
Andrea E.We were unfairly charged a cleaning fee because to photograph the interior we had to walk through their muddy parking lot to access the interior. Also the gas might have been a hair below the 3/4 mark but it was way over 5/8 full and we were charged for that as well. We will not use UHaul in the future.
KATHRYN B.The problem is the the process just takes a long time. But everything was good
HOLLY H.The customer service is second to none. There knowledge and make sure all your needs and questions are answered. I would recommend to anyone I know.
GLENN P.Excellent service à la clientèle
MATTHEW S.Owner was extremely helpful.
Lance M.However i have not received my refund for over charge hold on my account
JENNIFER A.I was treated with the upmost respect. I have used this location in the past. The people at this location are second to none in knowing there business and how they treat there customers.
GLENN P.Would have been nice to be able to drop off the truck at a location near my destination.
PENELOPE P.Rick was helpful an very easy to talk too.
CARRIE C.Great rental experience
ROBERT M.staff was very helpful and knowledgable
Emerson S.The personnel were rather rude.
Robert R.It was as good as any UHaul service location as I've ever rented from. Personal attention to my trailer needs. Accurate computer information and cellphone texting. Thanks for your help.
KARL N.