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KENNETH H
Customer Reviews for Castle Pawn Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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They were efficient, speedy and courteous. GOOD JOB
DAVID FNo change needed. Worked with us as our schedule changed at the last minute. Rick did an outstanding job for us.
TIMOTHY Huhaul rep was very helpful, service was quick and easy
CORY PGreat service.
STEVEN LIt all went very smooth
JILL BGreat location, professional and friendly. Our truck rentals were great. Also, really appreciate the moving referal with Kirby's Moving and Odd Jobs in New Castle (765-465-8775). Top notch!!! They are dependable, professional and do a great job!! 5 stars!!
THOMAS R\We rented a car trailer for 24 hours, returned it early after only four hours. I went in and asked the owner if he needed to look at it or if there was any paperwork to complete. He told me no and that I was good to go. When I got my receipt emailed that evening he had charged me a $15 cleaning fee for a car trailer that was returned in exactly the condition it was when I rented it. When I called to protest it, he said that my car had leaked oil on it. First of all, there is no way that the car towing it leaked oil onto the trailer (it has never leaked oil), the car we were hauling is an electric car that doesn't even use oil and we didn't drive on any oil covered roads. If he had showed me the supposed oil spots when I dropped it off, I would have gladly cleaned the trailer off, but was told he didn't need to look at it. He also accused me of misusing the trailer "in a number of ways" (to justify his bogus cleaning charge) because I backed the trailer up 15' with the fender folded down- He watched me unload my car in his lot with the fender down and back the trailer into it's spot. I noticed as soon as I started to back the trailer that the fender was down and got out and put it up. The trailer was not misused in any way. I will never rent here again unless there is absolutely no other choice (which unfortunately was the case with this rental).
DANIEL BKeep up the good work
JERRY ETop notch service
SEAN MI rented a car hauler to connect to my rv. It was my first time driving the rv and pulling a trailer. The shop owner was very patient and extremely helpful. He went above and beyond, making sure I had the correct connections, connecting the trailer, and explaining the best way to manuver it. Great experience!
LISHA H2nd rental at this location. Personable. Knowledgeable. Efficient. Just an easy, nice experience. Appreciate good customer service.
STUART BEverything went very smoothly when we returned the UHaul truck to this location. We had No issues at all and they were very friendly and helpful! Thanks Uhaul for the services you provide!
IRVIN BQuick and accurate service.
Gerald BThe guy that ran the pawn shop where the uhaul was stored was so rude and talked to us like we were absolutely below him.. When doing the paperwork he tried to take our phone and just click all the buttons then got mad when we asked to view the trailer before agreeing to the pictures (that show any damage or defects). The trailer it's self was fine but I'd never send anyone to that location!!
Dylan Mvery rude person that works there. talks to customer in rude and sarcastic tone. will never rent there again
CHARLIE LGREAT EXPERIENCE!!
Gregory LI've returned equipment to this location twice now, and had an excellent experience both times. Ric went above and beyond for me!
Corissa SSuper simple process, everything went smooth.
David SNothing to improve on! Staff was polite, truck was clean and ready to go, check in/out was easy & location is easy to get to!!
KELLY WI don’t really know. I was completely satisfied.
JAMES BVan was very nice. Staff very pleasant and helpful
KIMBERLY WI was in and out in 10 minutes! Best truck rental experience I've ever had.
Brad HVan was very nice would like one as personal vehicle if I could.
KIMBERLY WI've rented 2x from here and was treated with kindness and respect. The trucks are easy to drive. No stress.
CECILIA VVery Important!! The key given to the Lock attached to the loading door did not work!!! Could have been very bad. I should have checked BEFORE leaving lot. But if I had used the lock when I took truck to get lunch, we could not have completed move without cutting off lock. PLEASE DOUBLE CHECK LOCK AND REPLACE FOR YOUR NEXT CUSTOMER.
stuart BWe had a great experience. Very convenient.
Casie CWent the extra step when we ordered the wrong truck to begin with...
SAM ROwners did not explain the return process causing confusion and an extra trip to town which is 20 minutes one way. Nothing about the app was mentioned. Pre trip process was rushed.
CLAYTON PI never got my money back
James SClean vehicles and friendly service!
CHRISTIAN KAwesome experience! There was an issue that was completely out of their control and they fixed it right away for me! Couldn't be happier with my experience or with the way I was treated. Would recommend this location to anyone!
GALUM SGuy stole my money off my card
TREVOR WOld truck
APRIL WI was overcharged and still haven’t got my money back correct.
Cameron ITrès sympathiques et professionnels. Was in and out within 15 minutes. Merci
Donnie AI'm a regular here and the people know what they're doing, do it well, and are kind while they do it. What more could any customer want?
rod sWould of been nice to know that I had a time limit. Rented the truck for 2 days. But brought it back a day early. But only got $36 back. I'm not happy !
KIMBERLEY HGood service, quick transaction. Trailer did what it is supposed to do.
STEVEN BVery helpful and friendly. I was having trouble with the virtual check-in and he assisted fantastically.
autumn sIt was the first time I have rented from Uhaul and it could not have been any easier.
Gary SThis was a pretty old truck, and not a real smooth ride even for a U-Haul. Check in process with a little slow, but overall things were good.
John WCastle pawn uhaul is the best place to go for a uhaul. Beat service I've had and I've rented 100s of trucks
REX KMy daughter recently rented a UHAUL from this business in New Castle for her move. The owner/operator of UHaul(slash pawn shop) business turned out to be the one of the rudest most unprofessional business owners we/I have ever met. A couple of weeks after move I noticed there were two different charges on my credit card bill for the service. I was in New Castle so stopped by pawn shop/uhaul to have charges explained. Nothing was resolved as he was rude, condescending and so unhelpful; I left in frustration as I could not put up with his patronizing personality another minute. Approx two weeks later, my other daughter made a three-way call (her, owner, myself) to try again to have the two charges explained. The owner, Ric, loudly (and seemingly gleefully) told us that the van had been "returned three days late, without gas and minus six cloths when it went out with twelve!" (referring evidently to furniture cloths sent with truck) We tried to tell him none of that was true (I followed my brother to take van back, we stopped at flying J that very evening of rental to fill). He talked over us, loudly, repeatedly saying was "very true" and sounded as if laughing and/or really enjoying his confrontation. He then hung up on us, entire question/matter unresolved. I immediately called corporate uhaul number to file complaint. I was treated respectfully while customer service took all down, asked questions, informed me that none of what owner said was true…could see had been "returned on time, with gas and all cloths." Ultimately reimbursed $60,01 to cc bill. My daughter who actually used the van to move called the owner to ask again about charge-he informed her that her sister and I had called- "called me everything but a nice person" when, in fact, we had called him nothing at all. Mostly our jaws were dropping over his lies and rudeness. Would give this business a zero star if available. U haul manager is to follow up with me.
Sophia L