Très sympathiques et professionnels. Was in and out within 15 minutes. Merci
Donnie A.
Customer Reviews for Castle Pawn Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I'm a regular here and the people know what they're doing, do it well, and are kind while they do it. What more could any customer want?
rod S.Would of been nice to know that I had a time limit. Rented the truck for 2 days. But brought it back a day early. But only got $36 back. I'm not happy !
KIMBERLEY H.Good service, quick transaction. Trailer did what it is supposed to do.
STEVEN B.Very helpful and friendly. I was having trouble with the virtual check-in and he assisted fantastically.
autumn S.It was the first time I have rented from Uhaul and it could not have been any easier.
Gary S.This was a pretty old truck, and not a real smooth ride even for a U-Haul. Check in process with a little slow, but overall things were good.
John W.Castle pawn uhaul is the best place to go for a uhaul. Beat service I've had and I've rented 100s of trucks
REX K.My daughter recently rented a UHAUL from this business in New Castle for her move. The owner/operator of UHaul(slash pawn shop) business turned out to be the one of the rudest most unprofessional business owners we/I have ever met. A couple of weeks after move I noticed there were two different charges on my credit card bill for the service. I was in New Castle so stopped by pawn shop/uhaul to have charges explained. Nothing was resolved as he was rude, condescending and so unhelpful; I left in frustration as I could not put up with his patronizing personality another minute. Approx two weeks later, my other daughter made a three-way call (her, owner, myself) to try again to have the two charges explained. The owner, Ric, loudly (and seemingly gleefully) told us that the van had been “returned three days late, without gas and minus six cloths when it went out with twelve!†(referring evidently to furniture cloths sent with truck) We tried to tell him none of that was true (I followed my brother to take van back, we stopped at flying J that very evening of rental to fill). He talked over us, loudly, repeatedly saying was “very true†and sounded as if laughing and/or really enjoying his confrontation. He then hung up on us, entire question/matter unresolved. I immediately called corporate uhaul number to file complaint. I was treated respectfully while customer service took all down, asked questions, informed me that none of what owner said was true…could see had been “returned on time, with gas and all cloths.†Ultimately reimbursed $60,01 to cc bill. My daughter who actually used the van to move called the owner to ask again about chargeâ€"he informed her that her sister and I had called- “called me everything but a nice person†when, in fact, we had called him nothing at all. Mostly our jaws were dropping over his lies and rudeness. Would give this business a zero star if available. U haul manager is to follow up with me.
Sophia L.Everything was fine
Wayne S.Very good
MICHAEL B.Keep up the good work
WAYNE R.I was treated friendly and with respect. The salesman went out of his way to show me all I needed to know about the truck. I would highly recommend this business.
MAUREEN C.Arrived when I was supposed to, followed the online directions, & was at the location for over an hour waiting to get my key so I could take my truck and get busy loading it !! The whole online, do yourself reservation was a joke ! Had to call the uhaul number twice & the first customer service rep was a real ..... & wasnt helpful at all ! The 2nd service customer rep was great & she was the one that finally got things fixed & we were able to get our key, our truck & get on our way.
Danelle M.Perfect. Efficient. Kind. What more could a customer want?
rod S.Very friendly and service oriented. Highly recommend this location for your rental needs.
Robert M.Professional and easy to check in and out
Jill P.Upon reservation I requested NO insurance coverage. At the time of pick-up, my order was followed except for the insurance coverage. I feel this was snuck in when the customer is in a hurry to get the vehicle, and is a very slick and slimy way to sneak in a extra 15.00. Then the u-haul dealer in question gets your signature to make it look like you agreed to it. The receipt on your phone is to small to read to catch at the moment until further review on your computer. I feel this is a shady business practice at this dealership, and I would advise people renting from here to watch out for this. I put not applicable on the question, was the equipment clean and well maintained because it was clean, but very hard shiffting not a mechanical sound truck.
Donald B.Very polite and explained everything completely.
Laura M.Everything was fine and went as expected.
JAMES M.Get a working inventory of all your outlets. I was sent to 3 different places before I got the equipment I needed
Doyle P.I rented the truck on Friday for 48 hours return it on Saturday less than 24 hours and it was a struggle to get my one day refund. I did get it but I felt like the service was very rude and difficult and I don't think it should've been difficult. Was treated very disrespectful. Very dissapointed
CONNIE M.I was in a bind and a time crunch and for less money than I expected I was able to relocate my property. With a phone call and card on file I was able to reserve my uhaul truck and spend what time I still had to focus on other things. The truck itself was modern, clean, labeled instruments and driver controls and safety information all well done and easy to interpret. Entire process was simple and stress free which was very much appreciated.
SPENCER L.Merci
MONICA W.Check over the vehicle to see if cleaned. Cleaned the vehicle just like it was when I got it(if not better) and was still charged a cleaning fee
TY A.Make sure to check the trailers for any electrical issues when they are returned. When we went to pick up a trailer there were electrical issues with the lights. They tried to say it was our vehicle with the issue. It wasn't. It was the trailer. So we spent almost 45 minutes trying to resolve the issue only to be given another trailer. And then the paperwork had to be redone. The staff was very friendly.
MICHAEL R.Dropped off the equipment afterhours. I used the barcode on the outside of the building to close the drop off transaction.
BRIAN S.We had so much trouble the first time we tried to rent a trailer at another location. They said we had the wrong ball but the website states 1 7/8 to 2 inch. We had a 17/8 and they guy said it wouldn't work, so we left the trailer. This Uhaul was wonderful! They went above and beyond and worked around us! I will use this location if we ever need another trailer!
KEVIN C.Rick was great and explained everything very well for our trucks that we rented.
ROBERT M.Sales rep was very friendly and was very helpful.
LARY T.Wonderful people.
Roger V.Rick does a very good job at this location.
Marcus A.See above. All the people are great. The GREED at the corporate level is horrible. If possible I will never use Uhaul again.
John H.Rick is amazing
CARRIE C.The return lot was small and crowded. It took 6+ hours after drop off that I received my return receipt, began to wonder.
Kelly F.Spent well over an hour getting checked in, had to buy a 7pin to 4pin adaptor because their tester showed mine not working, mine later, showed good. Loaded the trailer with a non running vehicle and one tire was almost flat and I had to unload the vehicle and take to a gas station to fill with air which added several hours to my trip to reload a non running vehicle. Checked it out at 1:46pm (actually left the location at 2:30, but they showed due back at noon the next day. Received a call from uhaul rep after the noon deadline, who stated I would not be charged if returned later due to the incorrect return time. Just spoke with the location after they charged me for two days on my card and they will not return the extra day charge to me. Spoke with another uhaul rep that wouldn't help either. It's very unfortunate that I had to pay double for this trailer. Contract 75577358
JOHN S.Extremely nice and helpful. I'll be sure to use them in the future and to tell all my friends too
ross M.They really did an amazing job. If we ever need another moving truck, we will definitely, hands-down, use this place again. Thank you for excellent service. It made a hard job a little easier.
Sarah K.They were closed when I returned the truck
Doug B.I always get prompt efficient and honest service at UHAUL in New Castle. Rick is awesome and helpful! Always satisfied with this location !
ANGELA J.Rien
Kenneth W.Easy pick up and drop off, very good location. The cleanest trucks I have ever rented. Very satisfied with the overall transaction.
JEFFREY B.Service was excellent!
Barry P.Return ‘mobile app' request was not working well (older phone issue) & submitting photos impossible.....but drop box was efficient & convenient.
CONNIE G.Excellent service ! Especially since the renters were so grumpy!
SUSAN A.