This was a pretty old truck, and not a real smooth ride even for a U-Haul. Check in process with a little slow, but overall things were good.
John W.
Castle Pawn Shop
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in New Castle, IN 47362
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Évaluations des clients
- 4,5 - Cote moyenne des clients
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Castle pawn uhaul is the best place to go for a uhaul. Beat service I've had and I've rented 100s of trucks
REX K.My daughter recently rented a UHAUL from this business in New Castle for her move. The owner/operator of UHaul(slash pawn shop) business turned out to be the one of the rudest most unprofessional business owners we/I have ever met. A couple of weeks after move I noticed there were two different charges on my credit card bill for the service. I was in New Castle so stopped by pawn shop/uhaul to have charges explained. Nothing was resolved as he was rude, condescending and so unhelpful; I left in frustration as I could not put up with his patronizing personality another minute. Approx two weeks later, my other daughter made a three-way call (her, owner, myself) to try again to have the two charges explained. The owner, Ric, loudly (and seemingly gleefully) told us that the van had been “returned three days late, without gas and minus six cloths when it went out with twelve!†(referring evidently to furniture cloths sent with truck) We tried to tell him none of that was true (I followed my brother to take van back, we stopped at flying J that very evening of rental to fill). He talked over us, loudly, repeatedly saying was “very true†and sounded as if laughing and/or really enjoying his confrontation. He then hung up on us, entire question/matter unresolved. I immediately called corporate uhaul number to file complaint. I was treated respectfully while customer service took all down, asked questions, informed me that none of what owner said was true…could see had been “returned on time, with gas and all cloths.†Ultimately reimbursed $60,01 to cc bill. My daughter who actually used the van to move called the owner to ask again about chargeâ€"he informed her that her sister and I had called- “called me everything but a nice person†when, in fact, we had called him nothing at all. Mostly our jaws were dropping over his lies and rudeness. Would give this business a zero star if available. U haul manager is to follow up with me.
Sophia L.Everything was fine
Wayne S.Very good
MICHAEL B.