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sean b
Customer Reviews for Chelan Transfer Co
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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YOU MADE IT EASY. TO RENT. I'LL BE BACK. BARBARA LINSTEDT
Barbara LFlexible and truck performed flawlessly
Gregory RI rented the same truck twice recently, and the A/C was inop both times. It's a miserable experience in hot weather, less of an issue when the weather is cooler. Otherwise, great truck!
RALPH DThe attending lady was very nice and helpful.
Jose LThe front desk gal is the best. Knows what she's doing and very helpful. Thanks chelan falls uhaul.
Gabriel FU-Haul website would not work to make a reservation so I went in to the pick up location to book it with an agent directly. Staff person was rude when I came in the store saying I might have better luck calling the 1-800 number for U-Haul because "the system is down again". Went to pick up the truck, and it was very dirty inside and out. Spilled pop on the cupholders, a little in the floor, inside of the back box was full of dust, dirt, small trash, and screws from the prior users items. The U-Haul website was still down, photocopies of driver's license were taken and we were told we'd get an emailed receipt. I hadn't received any emails with the contract or drop off location (one way transfer) two days later so I had to call and wait on hold for a LONG time being subjected to the nonstop stupid request for me to download the UHaul app. One, it couldn't help me any more than the broken website. In the meantime I received multiple texts that were confusing and not helpful confirming my reservation. In addition, I received a call and had to provide my credit card for the 3 time in the process as the payment information wasn't saving on their system and they were calling to get the information again. Over the last 35 years I have rented from UHaul exclusively for a dozen plus moves. This was such a poor experience I will likely never rent from this company again. Very much disappointed & annoyed with the entire experience. Drop off was made at 7pm and the location I was told to take it to when I called in and no one was at the store, key was left in the drop off. I received a receipt showing 3gal. Of fuel was added and expensed in my card despite my attempt to fill it above the amount I picked it up with. Nearly $750 for the rental ($300ish in ful) and more headaches booking, cleaning, fielding endless irrelevant texts, and returning it than it was worth.
amy bFor a local drop off this place is fine, staff wee helpful
IAN SMobile connectivity is marginal to nonexistent in some truck parking locations, which makes online returns very difficult - verification photos don't send reliably.
RALPH DJust doesn’t seem to be run well
RONALD LThe associates at this location were knowledgeable, helpful and friendly. Gave us valuable tips on packing the pod.
Steve BFirst I was told that my reservation that was made 2 months prior wasn't going to happen in the time period I had requested. They wanted me to wait a day when I had prior obligations. When they called the lady said that there wasn't a U-Haul available is a 100 mile radius. After a lot pushing she said there wasn't one in Chelan 45 miles away. We didn't get a credit for this inconvenience or credit for the mileage. The van itself was dirty and sticky inside. The windows were filthy inside and the outside of the van and windows were sticky and covered in something that was hard to clean. This experience was stressful and the conversation with the U-Haul rep on the phone was unhelpful.
REBECA PTrailer worked very well. Loved the surge brakes, very helpful. Everything went well.
ROBERT HIce to have Amanda on site to take care of pickup and return. Made it very easy to complete
LUCINDA GThe gal who helped me you could tell was reasonably new. But she was so kind and so helpful.
TONY RService was excellent! Would defiantly rent from this office again. Very friendly and willing to work with us.
Todd STruck totally covered in mud inside and out including windows and mirrors. Had to clean windows and mirrors just to be able to drive. No other truck available to take. No one to wash and clean truck. Would have had to cancel move schedule or take as is.
MARK BPlease call me to discuss
GREG DThis location is such a great resource for our town. Easy access, great location and they always have what I need. I wouldn't change anything
Mike Mpoor cell service at this location, so could not use the app or website to check in/out
JAY RHave cleaner equipment and the UHAUl app was a nightmare to use. Couldn't take photos I needed too, wouldn't let me choose the proper drop off location, kicked me out to where I couldn't get back in to finish the inspection part and couldn't go back to look at the truck agreement.
Stacy RAlways have what I need, very friendly. Can't beat the service. I rent the enclosed trailers and auto transport trailers often.
MICHAEL MExcellent help and great equipment . Looking forward to using there equipment soon.
DANIEL WNeed access to the Internet since the cell service is terrible in that spot.
garrett pEmployee was great!
MICHAEL DChrystal was super helpful and informative!!
Russ FAndrea was a sweetheart and a pleasure to work with!! Thank you!
BRENT MLady was unnecessarily short with me when I dropped off the truck. There were no instructions or signage for where to park, but there were a few backed in rigs along a fence. I decided to pull up next to the building and run inside to check, as I assumed they would want to do a check out inspection before lining it up with the others (I have rented many trucks from Penske before for work, and that is standard protocol there, so it's all I had to go on). The lady informed me then that I should've backed the 20ft truck in with the others. I apologized for not knowing and offered to move it, only to get passive aggressive comments in return.
Amanda MWash the equipment. Have truck ready on time. Fill it with gas.
Terry LVery friendly staff and helpful.
Darrell GThe place and the person that helped us was lovely. It was the fact of having to drive that far when I had reservations in my city. The website said the truck was available there but after I had scheduled movers I unfortunately had to change times and pay more money. In exchange Uhaul only compt me an extra day and that mileage. They should have gave me a gas discount especially when they knew I was loading, driving a long and unloading all in the same day. We returned the truck in the morning but did Not need extra days I needed the money!
ANGELA COverall very pleased. Staff was friendly.
ROBERT FThe staff person was friendly & competent. The vehicle was clean, in excellent working order, with plenty of fuel. Our sign-out in the morning & sign-in that night went very smoothly with no problems. Our experience at this location was in considerable contrast to our attempt to rent here a few years ago. We appreciate the dramatic upgrade. We'll be back.
PHILIP MWe reserved out truck for 930am on Sunday. When we arrived there was a sign on the door stating they were closed for the day. There were 2 other families trying to get trucks and trailers there. We called every number available and the U-haul office told us to get our keys form the desk. BUT THEY WERE CLOSED. After an hour and half a woman showed up and we terribly rude about the whole situation and kept telling us they were closed. We finally got the lock combination to access our keys and left. We lost 2 hour of our moving day and were treated as if it was our fault.
Robert LThis was one of the worst u-haul experiences I've ever had. First I booked a one way 10' truck at AAA wildcat storage and then the day before pick up I'm told I have to drive an hour to cashmere to get a truck I booked 2 weeks in advance! Upon getting to cashmere at 9:00am I'm told that they don't have a truck available and thankfully the guy was so kind to offer me help and he called U-haul and was able to get me transferred to Chelan with free miles. So I drove another hour to Chelan and was able to get a truck but no dolly with it! So I had to rent a dolly from else where! Then day of moving I wanted to drop off the truck and I'm told on the app to return it to Chelan! Lucky I called u-haul and was able to get a place closer. All in all thank you to Chelan and cashmere u-haul employees for helping deal with all this mess that the company U-haul created but I don't think I'll be renting again.
Dakota MThe truck I rented had no ramp. When reserving, ramps were not mentioned as an option to choose. I was not asked if I needed a ramp when I picked up the truck. I did not notice the absence of a ramp when I inspected the truck. It was realized when beginning to load. It should be listed as an option if not all trucks include a ramp.
Pam RThe turn-in process was quick and easy.
WILLIAM RGreat front desk help everytime.
Gabriel FIt would be nice if your hitch had a standard 2”
STEPHEN ORented 20 ft van and car hauler. Very impressive ride even on less than desirable highways and interstates. Averaged 10,9 mpg over 1400 miles of up and down hill grades. Definitely would use UHaul for any future needs.
Steve CNo recommendations just so happy it's located in Chelan.
Gary ZOffice was closed during business hours
mike sNo one there to remove a 6x12 trailer from your vehicle. The trailers do not have a trailer jack so you must muscle it off manually.
Todd BThe Best
Mike SThe staff was wonderful, but we did get a wrong quote for a tow behind 6x12 trailer. We received an in town quote, then when we went to pick it up with the truck, we were given the one way price. Changed our plans
Tony LNothing, staff was friendly and efficient!!!
CHARLES KVery friendly
James BI have one complaint. I did not and will not publish my driver's license information over the internet, regardless of whether the data is encrypted, or the site is completely secure. From my past experience, there is NO site completely secure unless a person has a VPN connection to the internet, which I do not have.
Charles RGreat customer service. Thanks!!
Caroline EGreat service as always
Brandon KThe lady who worked at the front was incredibly helpful!
Amanda B