Great service from everyone involved. Thank you so much!
Susan B.
Customer Reviews for Chelan Transfer Co
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Very friendly people. Had the trailer ready for me to pick up as scheduled. Easy no hassle drop off.
Matthew G.Windshield wasn't clean (covered with bugs) and there was some dog food spilled on floor of cab. The attendant was very helpful with our checkout though.
ROD B.Nice service
Felix M.It is kind of frustrating that you can't walk into the local store and make a rental request/reservation. The online system indicated that I needed to go to a location 25 miles away. Eventually, after a few voice conversations, and a couple of days, the computer system figured out the more distant shop was no longer in business And sent me to the local shop.
PATRICK SHAWN L.More cats!
DANIEL J.Lady working was very rude
Eric K.It was an easy process to pick up. She was helpful and funny.
Catherine M.Absolutely nothing. The salesperson/manager was personable, very approachable, and super helpful. Great experience!
Joan K.Horrible rude customer service and they overcharged by $80 and will not answer their phone.
Walter A.We were stranded for four hours on the side of interstate highway 29 with a broken leaf spring on a 12 foot trailer do to the inaction of U-haul recovery. The staff was completely ill equipped for the task of evaluating the situation. My wife was put in danger and our three pets were severely stressed as semi trucks past within two feet of our vehicles at 80 mph. Picture of the broken leaf spring were provided within a half an hour. It was a complete disaster on the part of the u- haul staff response team. The process to receive compensation for the horrible experience has been nothing but what appears to the run around to avoid any compensation!!!
brian B.I have used this Uhaul location on several occasions for 10+ years. I have always been impressed with the service and vehicle condition. This last trip was a big important move and everything was great. Crystal runs a tight ship! Thanks for your attention to detail.
Stanley C.The staff was friendly, knowledgeable and professional, and the equipment was clean and fully operable. I will definitely use them again. Merci!
Michael B.Friendly and helpful
RUSSELL S.So there was a problem. The trailer interior is 6 feet wide but the gate opening is not. So I had a 600 mile round trip with an empty trailer as I could not pick up my item and fit it on the trailer. Please contact me
Robert R.Colby helped me a lot at Beebe Bdrige location I appreciate his help everyting went well on trip to Arizona Thanks Again
Rick S.Great staff
William W.Is great customer service
Peter C.Excellent customer service!!!!
Toni W.All was wonderful
Brenda U.The girl who helped me was extremely helpful unhooked the trailer for me and was very nice.
lauren W.They charged me $50 for 9 gallons of gas when I was 20 miles (1/8 tank) short of the original amount. 3/8 vs 1/2 tank. I'm pretty sure the tank doesn't hold 72 gallons. $50 seemed pretty excessive. I called and inquired about the amount. “1/8 of a tank equals 9 gallons?†And the girl said “yepâ€. DO NOT DO THE AFTER HOURS DROP OFF!
Dan W.The Ubox container was not in good shape and was breached by rodents who then contaminated our household items, the floor of the box and all -U-haul blankets.
ROBERT Y.Mu drop off location was 50 miles away from my location I moved to. Charged miles because the 3 in town locations would not accept the return. Took me 2 hrs to return and drive back. Worst experience ever.
Kevin R.Our Ubox was breached by mice and most of our personal items destroyed, and defecated/urinated on. The final cost was twice of what Uhaul had estimated. I was quoted at $1700 and paid over $3500. The person who delivered my Ubox was friendly, helpful and professional. The rest of my experience was bad. R. Young
ROBERT Y.Drop off location not friendly at all.
RICARDO O.I'd like to be able to rent trailers for longer periods.
RALPH D.I really appreciate the great service & will definitely be back !!!!! Thanks so much !!!!!
Kenny E.Rented a car trailer. Had to go find the trailer myself. After loading my vehicle the trailer noticed 2 of the 4 tires were flat. No cell service so I had to fix them myself.
Daniel S.The lady in Chelan that answers the phone is very very rude when trying to rent a u-haul truck
Kristy H.Personal escort to the correct truck instead of verbal directions
George A.Don't change a thing.
Ken M.I have rented uboxes through this location twice now and both were great. Staff is very helpful and friendly.
carly F.Agent was very friendly and helpful. Also very quick and efficiernt.
Stanley G.Very pleasant person to recieve our truck. Highly recommend this location and I would use this location again!!
TERESA G.Tried online check in but wifi was too slow. Also I reserved to pick up in Wenatchee but made me drive to Chealn to pick up. Plus we got a 26 ft when ordered a 20ft. Truck needs service. Front end very rough. We moved to St Marie's, which has a Uhaul location, but had to drop off 45 minutes away. What the heck?
MICHAEL FRED O.Trailer came off the ball shortly after leaving. I could have been killed
George H.Chelan personnel are fantastic
Joyce D.She was very moody and didn't have help.
mark W.Very helpful. First truck had an engine light on and they were able to exchange the vehicle very efficiently.
GLENDA OR MITCH M.Trailer had a pin that only worked if you hammered it in.
sam W.Excellent, friendly and helpful people at the Chelan Transfer location. The best I've ever been at.
Chris B.They lost my reservation in Wenatchee there was no truck there I had to drive down to Wenatchee to pick the truck up to start with then getting to Wenatchee they had no truck available everywhere they looked they had nothing finally Alan from Pioneer muffler in Ephrata And he talked to a man Is in lake Chelan And he had a 20' band there that was not reserved we ordered a 15' but he said he would give us a good deal when we were in Wenatchee and discount it Because they lost our reservation yeah shit so we drove another 2 hours up and back down to Wenatchee And back to afraid of Washington to load our stuff and he charged me more money than $417 for the originalIs reservation So it was not discounted discounted it wasn't 3 hours away from a Freda plus all the gas that I had to use in my Jeep Grand Cherokee play plus all our time a driver and myself to get a is that a 20' Van that was supposed to be in Wenatchee one hour away from ephrata. The only reason I gave the man in Chelan a good grade was because he was very courteous but he did not give us a discount he said he had to charge me $585 Is that u-haul would not allow me to have the Van for less than that But what can I do I need to remove my daughter and you lost my reservation I feel you should give me at least a $100 back
lawrance T.No contact information for problems Return parking not clearly marked
DAVID B.Easy pick up and drop off.
Chris M.Great staff
William W.Cristel and Cheyanne are awesome! Very knowledgeable and very nice.
Tom M.Female employee was in a bad mood when we arrived, and was short with me. I had requested in-person check-in because wifi service is so bad at the BeeBee Bridge location. Instead, I was required to do an online check-in. I couldn't complete it because I couldn't upload images. Also, the last time I booked a truck the central dispatcher called us the night before we were supposed to pick up a truck, and told us they didn't have one for us (we needed to wait a day)! Completely threw off our move! I wouldn't recommend this location.
Bill I.We paid to rent a dollie, it wasn't in the rental when we picked it up via mobile pickup. Nobody was in office to get help, called on Sunday 20th and Monday 21st and they do not answer their phones, and do not have a voicemail to leave a message. The rental itself was in BAD shape as well. I do not recommend this location.
Connor C.Merci!
Tom W.Great guys, very helpful and when I needed an extra day with the trailer it was super easy and not expensive to do. Merci!
Cody O.Location is great as this was a last minute rental and the equipment needed was available. However the truck was covered with bug poop (I guess that's what it was) and we could barely see out the window. We did not have the time to clean the window ourselves so had to do the best we could.
David J.Clean the bee shit off the rig Your check in walk around with a cell phone does not work down in a hole where Chelan Falls is located. At least my cell phone did not work there. I was not happy about some kind of digital wallet transaction that was produced by my recent rental..
Dennis L.Uhaul National - which makes reservations said the equipment was avaialble HOWEVER it was not. My contract said Wenatchee, but I had to drive an extra 90+.miles to Chelan - luckily not all the way back to an even further away location. BOGUS - do not rent equipment you are not able to guarantee - I drove 4 hours for a one way rental and could have drug a trailer from any location between those two places.
John R.Always great working with the people at Chelan Transfer
Don R.