Crystal was excellent. Showed empathy since I had lost my rental in a fire.
jill m
Chelan Transfer Co
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Chelan, WA 98816
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 4,0 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
It was very hard to find coverage to access the app to be able to get the code and access the vehicle. I would suggest finding a way to provide clients with internet or to suggest them to call customer service from the top of the hill, uhaul customer service connected me with a location supervisor from Lynnwood, thats the only way I was able to pick up the vehicle but it was extremely difficult, it involved me driving back on site multiple times. All in all great service though and the girl that helped me was very kind and helpful and I greatly appreciate the help
Roberto AGreat service.
DENNIS CTell the salesman to be honest about return rate. I was burned for a hundred bucks.
Raymond RThe employee who handled this transaction made serious billing errors that resulted in a substantial overcharge. The final bill ignored the rates in my signed agreement, charged all mileage at a higher rate, and added a late fee. I should not have had to discover and fight to correct these charges afterward. U-Haul has refunded $50 and is working on correcting the remaining charges. I will continue pursuing this matter until the full overcharge has been refunded. This employee should not be handling customer contracts or billing without a formal review and additional training.
Clayton R