Customer Reviews for Chelan Transfer Co
(U-Haul Neighborhood Dealer)

659 évaluations

105 Beebe Bridge Rd   Chelan, WA 98816

(509) 682-3266

Heures

  • Monday–Friday
    8h am à 1h pm / 2h pm à 4nbsp;h 30 pm
  • Saturday–Sunday
    De 9 h am à 3 h pm
Heures d'ouverture spéciales
  • 12/24/2022 - 12/25/2022: Fermé
  • 12/31/2022 - 1/1/2023: Fermé

Services dans cet établissement :

Pour nous contacter

(509) 682-3266

105 Beebe Bridge Rd
Chelan, WA 98816

Services dans cet établissement :

Heures

  • Monday–Friday
    8h am à 1h pm / 2h pm à 4nbsp;h 30 pm
  • Saturday–Sunday
    De 9 h am à 3 h pm
Heures d'ouverture spéciales
  • 12/24/2022 - 12/25/2022: Fermé
  • 12/31/2022 - 1/1/2023: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

Very rude woman at desk!!! Will never use that location for pickup or drop off!!!

LORI B. 
Évaluation :
2

be honest & intelligent about return locations

PAUL B. 
Évaluation :
5

Great location, easy. Great communication and friendly. Just wish the open hours were longer.

Shirley L. 
Évaluation :
5

Very friendly at drop off location. A bit condescending at pick up location in seattle like they were doing us a favor since we didn't know all pickup rules. Or just being guys at work.

Lucinda G. 
Évaluation :
5

Only negative is the rental charge seemed quite high, but there aren't many options for trailer rentals.

Carla B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles C. 
Évaluation :
5

Cash was great to work with! I had a great experience and would recommend this location!!

Dave L. 
Évaluation :
5

Great experience. Friendly and efficient and the trailer I wanted was available. 👍

David M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dave S. 
Évaluation :
5

The gal at the Chelan UHaul location was extremely helpful and great to work with. It is very unusual to have such a positive experience. Thank you for making my task a little easier.

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dennis R. 
Évaluation :
5

U haul web site is not good and I am still waiting for final receipt

stephenkushner K. 
Évaluation :
3

Truck cab was dirty and I couldn't see out the side windows because they were so dirty. Customer service was poor and it took about 30 minutes to get a trailer rented and I was the only one there.

Ralph T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JEFF B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don K. 
Évaluation :
3

The employees at both ends did their minimal job.

Beverly Z. 
Évaluation :
5

Professional friendly service

Pam R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike M. 
Évaluation :
5

They went above and beyond for us. Renting a u-haul isn't quite like it used to be. Our experience this time was less than desirable, but as a result of the u-haul company itself. I just pray these small business that support the platform are decently compensated for the service they provide. Thank you again!

Glen J. 
Évaluation :
3

Drop off was a bit disjointed with lots of going back and forth to the truck before finalizing. Otherwise robust process.

John K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victoria P. 
Évaluation :
5

Fabulous customer service! Couldn't ask for better. Thank you so much for your kindness. Very much appreciated.

shelly M. 
Évaluation :
3

First trailer had tires of different sizes. The second trailer was good

JEFF S. 
Évaluation :
4

The website was difficult to use. I received bills that didn't apply to me via email. The website told me I owed a bill, but then when I clicked to pay for it, there was no bill. I wasn't told the box arrived but only received a receipt. It wasn't clear I should call the pick up location before going there. Good things: The drivers who dropped off the picked up the crate were great! The cube was clean, easy to use. I liked that the representative texted before calling so I would pick up the phone.

Angela O. 
Évaluation :
3

The U-Haul staff was not very customer friendly.

JONATHAN U. 
Évaluation :
1

Truck back door was broken and it made moving very hard. It took three guys to get the door down….besides the fact that this facility had no boxes the person running the place is a mess…she was rude and very condescending. We will never rent here again!! When we told her about her broken truck she said you will get our bill…really!!

Mike W. 
Évaluation :
1

The reason none of these questions are applicable is because we were never at this location. They had us listed as using 3 different trucks when in fact we only used two. The first was the 16 foot truck that busted the main hydraulic line and the second was a 26 foot truck that replaced it. We were never in the 20 foot truck. This is just another example of how uncoordinated this company is. During the over 24 hours we were stuck without a working vehicle, I talked to at least 4 different roadside assistance people who never seemed to be on the same page. We were lied to multiple times and Inconvenienced to the point where I honestly believe they should consider giving me back some or all of my money. This won't happen because they obviously do not care about their customers. We are just numbers on a screen.

christopher F. 
Évaluation :
3

The 24/7 experience was not the best, thankfully one of the employees stopped by to check on something and was able to get me the truck I had rented, I didn't get his name but his service, and willingness to help was fantastic. He went out of his way when he wasn't working.

Korre V. 
Évaluation :
4

Air ride seats in the truck, cruise control, outside mirrors independently ajustable.. ko

Brian T. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

stan A. 
Évaluation :
5

Very satisfied. The u boxes arrived earlier than guaranteed date. Only one mar to my long dresser which is not major. Otherwise everything arrived intact and in good condition. Would highly recommend u boxes in future.

Barbara Y. 
Évaluation :
3

My only complaint is that the end destination vendor reached out to me every month (9X) to tell me when they were going to pick up the UBox. This was after I explained I would need it as storage for a few months multiple times and operator claimed note was placed in system. Other wise everyone was nice & competent. Je referais appel à lui.

Chris M. 
Évaluation :
5

Friendly and helpful staff. Location is very convenient

Mike M. 
Évaluation :
1

How about when someone places a reservation you don't mess it up and actually have the reservation that was made over a week in advance. My reserved U-Haul was not even available when I went to pick it up. Mobile pickup does not work. Tells me to pick it up with the people who work at pickup location, that by the way isn't open on weekends. There's a reason why people reserve a specific truck at a specific location at a specific time. We have schedules, which U-Haul's incompetent service was unable to honor, costing me time and money. Then when your horrible service is unable to provide any accommodation because of your mistake, keeping people on hold for 30 minutes just to be hung up on by the out of touch service rep. Then I have to drive hours out of my way to get the smallest truck available. Website is inaccurate at all times in terms of inventory. This was the most unprofessional experience I've ever had and I will never use or ever recommend U-Haul to anyone.

Jack H. 
Évaluation :
3

I just didn't like it

Robert M. 
Évaluation :
2

26' truck was reserved. Was not available at reservation time of pick up. Received 20" truck instead. Not fault of rental location. Previous renter of 26' truck did not return it the previous day as reserved. A $100/day penalty was not sufficient. Truck needs new windshield wipers.

Bruce H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sterling B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
5

Great service from everyone involved. Thank you so much!

Susan B. 
Évaluation :
5

Very friendly people. Had the trailer ready for me to pick up as scheduled. Easy no hassle drop off.

Matthew G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Josh J. 
Évaluation :
3

Windshield wasn't clean (covered with bugs) and there was some dog food spilled on floor of cab. The attendant was very helpful with our checkout though.

ROD B. 
Évaluation :
5

Nice service

Felix M. 
Évaluation :
3

It is kind of frustrating that you can't walk into the local store and make a rental request/reservation. The online system indicated that I needed to go to a location 25 miles away. Eventually, after a few voice conversations, and a couple of days, the computer system figured out the more distant shop was no longer in business And sent me to the local shop.

PATRICK SHAWN L. 
Évaluation :
5

More cats!

DANIEL J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert H. 
Évaluation :
2

Lady working was very rude

Eric K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carri B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

melinda F. 
Évaluation :
5

It was an easy process to pick up. She was helpful and funny.

Catherine M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Pedro V. 
Évaluation :
5

Absolutely nothing. The salesperson/manager was personable, very approachable, and super helpful. Great experience!

Joan K. 
Évaluation :
1

Horrible rude customer service and they overcharged by $80 and will not answer their phone.

Walter A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris C. 
Évaluation :
1

We were stranded for four hours on the side of interstate highway 29 with a broken leaf spring on a 12 foot trailer do to the inaction of U-haul recovery. The staff was completely ill equipped for the task of evaluating the situation. My wife was put in danger and our three pets were severely stressed as semi trucks past within two feet of our vehicles at 80 mph. Picture of the broken leaf spring were provided within a half an hour. It was a complete disaster on the part of the u- haul staff response team. The process to receive compensation for the horrible experience has been nothing but what appears to the run around to avoid any compensation!!!

brian B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabrielle L. 
Évaluation :
5

I have used this Uhaul location on several occasions for 10+ years. I have always been impressed with the service and vehicle condition. This last trip was a big important move and everything was great. Crystal runs a tight ship! Thanks for your attention to detail.

Stanley C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dennis T. 
Évaluation :
4

The staff was friendly, knowledgeable and professional, and the equipment was clean and fully operable. I will definitely use them again. Merci!

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jenna N. 
Évaluation :
5

Friendly and helpful

RUSSELL S. 
Évaluation :
5

So there was a problem. The trailer interior is 6 feet wide but the gate opening is not. So I had a 600 mile round trip with an empty trailer as I could not pick up my item and fit it on the trailer. Please contact me

Robert R. 
Évaluation :
5

Colby helped me a lot at Beebe Bdrige location I appreciate his help everyting went well on trip to Arizona Thanks Again

Rick S. 
Évaluation :
5

Great staff

William W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary H. 
Évaluation :
5

Is great customer service

Peter C. 
Évaluation :
5

Excellent customer service!!!!

Toni W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ed E. 
Évaluation :
5

All was wonderful

Brenda U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brad U. 
Évaluation :
5

The girl who helped me was extremely helpful unhooked the trailer for me and was very nice.

lauren W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RALPH D. 
Évaluation :
1

They charged me $50 for 9 gallons of gas when I was 20 miles (1/8 tank) short of the original amount. 3/8 vs 1/2 tank. I'm pretty sure the tank doesn't hold 72 gallons. $50 seemed pretty excessive. I called and inquired about the amount. “1/8 of a tank equals 9 gallons?” And the girl said “yep”. DO NOT DO THE AFTER HOURS DROP OFF!

Dan W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERALD C. 
Évaluation :
3

The Ubox container was not in good shape and was breached by rodents who then contaminated our household items, the floor of the box and all -U-haul blankets.

ROBERT Y. 
Évaluation :
2

Mu drop off location was 50 miles away from my location I moved to. Charged miles because the 3 in town locations would not accept the return. Took me 2 hrs to return and drive back. Worst experience ever.

Kevin R. 
Évaluation :
3

Our Ubox was breached by mice and most of our personal items destroyed, and defecated/urinated on. The final cost was twice of what Uhaul had estimated. I was quoted at $1700 and paid over $3500. The person who delivered my Ubox was friendly, helpful and professional. The rest of my experience was bad. R. Young

ROBERT Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Vicki H. 
Évaluation :
3

Drop off location not friendly at all.

RICARDO O. 
Évaluation :
5

I'd like to be able to rent trailers for longer periods.

RALPH D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike S. 
Évaluation :
5

I really appreciate the great service & will definitely be back !!!!! Thanks so much !!!!! 

Kenny E. 
Évaluation :
2

Rented a car trailer. Had to go find the trailer myself. After loading my vehicle the trailer noticed 2 of the 4 tires were flat. No cell service so I had to fix them myself.

Daniel S. 
Évaluation :
5

The lady in Chelan that answers the phone is very very rude when trying to rent a u-haul truck

Kristy H. 
Évaluation :
5

Personal escort to the correct truck instead of verbal directions

George A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRACY B. 
Évaluation :
3

Don't change a thing.

Ken M. 
Évaluation :
5

I have rented uboxes through this location twice now and both were great. Staff is very helpful and friendly.

carly F. 
Évaluation :
4

Agent was very friendly and helpful. Also very quick and efficiernt.

Stanley G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Carter S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN B. 
Évaluation :
5

Very pleasant person to recieve our truck. Highly recommend this location and I would use this location again!!

TERESA G. 
Évaluation :
2

Tried online check in but wifi was too slow. Also I reserved to pick up in Wenatchee but made me drive to Chealn to pick up. Plus we got a 26 ft when ordered a 20ft. Truck needs service. Front end very rough. We moved to St Marie's, which has a Uhaul location, but had to drop off 45 minutes away. What the heck?

MICHAEL FRED O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kirk S. 
Non les évaluations ont été soumises pour cet établissement.

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