Customer Reviews for Chevron Green Valley
(Concessionnaire U-Haul dans le voisinage)

710 évaluations

1051 W Beta St   Green Valley, AZ 85614

(520) 625-1081

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 6h pm
  • Dim : 9h am à 3h pm

Services dans cet établissement :

Pour nous contacter

(520) 625-1081

1051 W Beta St
Green Valley, AZ 85614

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 6h pm
  • Dim : 9h am à 3h pm
  • Retour client 24 heures
  • habla español

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

The location was actually close but they called the manager and she came right over to help. The best customer service I have ever had. She was fun and full of energy. I will definitely use this location in the future and recommend it to my friends. Wish more people hired employee like her. You all should be proud of having her on your team.

Mario R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amy T. 
Évaluation :
5

We had an exceptional experience! Victoria was awesome and very helpful! I had done everything online prior to pick up so everything was seamless.

Janet M. 
Évaluation :
3

Charged an extra $75 for gas. Returned it with more than what was started with in California.

Susan D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael Z. 
Évaluation :
5

Very nice lady who checked me in!

Gage C. 
Évaluation :
5

Excellent customer service. The ladies were a pleasure to deal with.

Ramon T. 
Évaluation :
2

I rented a U-Haul on may 25th 2022, around 2:30 pm, our plans were to pack and move stuff throughout the night because we had a time we had to be out of our house! We loaded up the truck and went to leave and go to my storage, headlights on the truck were so dim we could see the road they were to dark even on high beam you could barely see the road, so we turned around and drove back home! We could move during the night because of this, I got 1 1/2 loads in the the morning, before I had to take it back, I spent $73 to rent the truck not even for 24hrs on a $19,95 U-Haul, and it took an additional $34 in gas, that I didn't even get the use of the truck for my move because of the trucks faulty headlights! I should of gotten reimbursed some money back! We never rent from here again

cindy S. 
Évaluation :
5

No comments

Randall L. 
Évaluation :
5

The 2 females that were there when we rented were the best. Major asset to the company.

Terry N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Todd A. 
Évaluation :
5

The young lady was very helpful and energetic would rent from her again.

David T. 
Évaluation :
5

Very helpful and great service

Timothy B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

bob L. 
Évaluation :
5

wonderful employees and service at the Green Valley location. However, sustained a flat tire prior to leaving Arizona, on my way to the state of Washington, and your service process to get ahold of them and to get service was greatly horrible. Total of five hours from the first attempt to reach them, until the tire was changed!

William S. 
Évaluation :
1

we've rented from this location several times-- this time: 1) they refused to change the name from my spouse to mine even though uhaul website says that's ok (wasting time when I stated 3 times I only had a caregiver for my mum until 1:30p); 2) we did not reserve or ask for a hand dolly AND furniture dolly yet both were in the back of the truck which we did not notice until we got the storage unit; and, 3) we purchased safe-move and they did not do a walk around and there was a huge dent on the passenger's side just aft of the passenger's door. We did take pics and called the corporate offices to file a complaint.

Tony L. 
Évaluation :
3

The fuel issue

DAVID W. 
Évaluation :
3

As confirmed by the attendants in charge, there were multiple preexisting "cosmetic" dents and cratches as this is an older trailer. The attendant did place X stickeys on the damaged areas. Also, I requested the attendants in charge to note this information on the rental agreement and take photos which they refused to do so as they said a "link" would be sent to me for reporting the damage. By the time I received the link, it had expired and was no usuable. I took pictures, documented the damage, and reported this issue directly to U-Haul customer service the following day priot to leaving on our trip. The U-Haul file should be documented accordingly. By the way, I did secure the U-Haul insurance policy.

BEN H. 
Évaluation :
4

It was easy to rent online, however; They did not do a walk around before we took possession so we did not know to look for the condition being different than they knew. We took the truck, used it to move miscellaneous household items, and returned the truck without incident. We left the truck parked in front and left. I of course had taken out insurance. I received an email that day saying their was damage to the truck. I know that we did nothing to cause damage to the truck, and if someone had done a walk around, the preexisting damage would have been noted. Now we are being blamed. For this reason, I would not recommend this site to my friends. I have still not received an invoice for my rental.

Gaylene S. 
Évaluation :
5

Gps

Brett B. 
Évaluation :
5

Victoria was outstanding!

Ronald A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Veronica M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANET U. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
5

Manager was helpful despite having been past her scheduled shift to ensure I received the keys to the truck. Huge thanks to all of you!

Joseph O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lolita L. 
Évaluation :
4

A bit difficult to locate the office; could use a larger sign. Website said they would be open until 6pm but a Chevron employee was still helpful.

Frederick K. 
Évaluation :
1

HIRE COMPENTANT, OBLIGING EMPLOYEES, NOT RUDE PEOPLE THAT DON'T WANT TO BE BOTHERED DOING A U-HAUL TRANSACTION.

Kemp L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angelina G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nelson S. 
Évaluation :
5

Keep up the great work! Pleasant and helpful. I used this location twice in the last 6 weeks for a 24 hour rental and it was a great experience both times!

Anna M. 
Évaluation :
4

Although the representative(s) were multitasking with customers / patrons of the Gas Station, they were able to tend to my needs as far as getting the contract and trailer hookup taken care of in a timely manner.

Stuart P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles R. 
Évaluation :
5

Nothing at this time. The associate was very good at helping my needs.

DENNIS N. 
Évaluation :
5

Great process. All went well

Ann S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LARRY B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shawn D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Eugene L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Delores G. 
Évaluation :
5

Great service, very friendly and accommodating..

Kemp L. 
Évaluation :
5

Give credit for gas not used.

Thomas V. 
Évaluation :
5

Check in person was excellent

Andrew B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD D. 
Évaluation :
3

The handle and locking of the trailer was difficult. Door sprung up past where it should have stop. We had to work at pulling it down as the handle was lodged past its stopping point. Went for prior inspection before renting and they said not needed. Gal in charge was friendly and nice when picking up trailer. Most are not so I avoid getting gas at this location.

Renee H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

George M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD D. 
Évaluation :
3

Recommend they go somewhere else.

Stephen C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenn R. 
Évaluation :
1

When I went to turn in my trailer, the attendant told me I was at the wrong location and turned away from me, offered no explanation. I showed him my reservation and said oh, I see you here in our system, but I'm not taking any more trailers. He then told me to take it to another location, when I asked who changed my reservation and why wasn't I notified, he just said “maybe you should call someone…” and walked away…

Brian D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIKE K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Franklin D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARTHUR M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ward C. 
Évaluation :
5

great people to deal with

Barb D. 
Évaluation :
3

the checkout is inside the minimart and the employee was swamped as she was left all alone, she didnt expect her co-worker to not show up.

ERIC T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SORITA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose L. 
Évaluation :
5

Was charged a cleaning fee but was sure to clean the truck cab and the cargo area as well! The charge was only $25, but I left the truck cleaner then when I got it, soo that was disappointing!

Jonathan H. 
Évaluation :
2

I was charged a $25 cleaning fee and I returned the truck clean so not sure why I was charged a fee. Guess just trying to get extra money from the consumer.

Ian T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
5

They helped a newbie feel like it wasn't problem!

Robert D. 
Évaluation :
5

Very courteous, knowledgeable, and prompt. Would rent from them every time. Thanks

VERN C. 
Évaluation :
1

The truck i rented was very dirty beforeIrented it, I mentioned that to the lady and she still charged me 25 dollars to clean it and I also purchased the 14 dollar insurance and she charged me 28 dollars.i rented a lot of trucks from you in the past. I am very unhappy with this rental

Dan V. 
Évaluation :
2

After driving for six days; 2,100+ miles; unloading a truck and auto-transport; and U-Haul changing my drop-off location more than once from the start of the move all the way to the end of the move, I did not need to pull into the Chevron Green Valley location and listen to the manager moan and groan about where she was going to put another truck and auto-transport.

Gary D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholaus K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ramon C. 
Évaluation :
1

This will be the last time I rent from haul.This has been a terrible experience,I will make sure that everyone I know won't use it neither!,

Anna C. 
Évaluation :
5

Everyone was very nice and helpful. Thank you.

LaVon M. 
Évaluation :
1

I was charged 29 of gas for not filling to where I it showed prior to rental. I put 10 in gas and it was at 7/8 tank when rented and 7/8 when returned. How could I have used a half of tank when I only went 15 miles.

MICHAEL N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSEE O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Terence R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caroline C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Laurence M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hector T. 
Évaluation :
5

I had a problem returning the dolly because, Google showed that location to close at 6pm and at 5:15pm, they were already closed. Thanks to the very helpful assistance of Nicole at the gas station and Amanda in Tucson's U-Haul traffic control, I was guided very effectively in my return. Good people!

OSCAR C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis L. 
Évaluation :
5

So nice and friendly! This will be our preferred Uhaul location!

Cordelia P. 
Évaluation :
3

Tires had low cold pressure. Had to inflate to proper labeled pressure.

Gregory B. 
Évaluation :
5

The staff was very friendly, attentive and helpful - all went well! Merci.

MARTIN K. 
Évaluation :
1

Inspect vehicles before hand. Tried renting a tow dolley and the equipment wound up being so damaged it wouldn't even roll. All of their 10 ft trucks had 0 % oil life.

Sterling H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSE R. 
Évaluation :
5

Great service by staff (especially the lady who initially leased it to me).

Lora N. 
Évaluation :
4

Truck drove well, but was very noisy due to poor window seals.

Stephen H. 
Évaluation :
3

Average only in that the clerk was not able to complete the turn in. That was completed the next morning. I was surprised to learn that I was charged gif an additional 4 gallons even though I had already purchased 4,5 gallons to bring the fuel level to as close to 7/16 full as I could. 7:16 was the level required by contract

MICHAEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy P. 
Évaluation :
5

No improvements needed give these two girls a raise! They do excellent work, great personalities, go over and beyond to help customers!

Alicia C. 
Évaluation :
4

Returned truck and never received an email from the agent, she said it would be sent right away. Need this information for my records

Donald W. 
Évaluation :
5

The original drop-off location was going to be at N. Grand Ave.Nogales and that location I will not recommend to anybody. They are not a good business partner to have. They treat the client badly.

Juan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terence R. 
Évaluation :
1

Reserved truck at 8am. Store was closed till 9am. Help was not informed or really cared. Phone processes was long and a hassle. We have rented numerous times over the last 6 years from the Camino Casa Verde location. Unfortunately they didn't have the size truck we needed. It would have been a much better outcome.

Dean H. 
Évaluation :
1

Upon check in I was overcharged by the clerk (Victoria). My Uhaul was due in by 1pm; I returned it at 12pm, but the receipt shows 3:15pm. My check in should reflect the time I hand over the vehicle key, not the time the clerk decides to do their job! Now I have to spend my time calling and waiting for customer service at Uhaul to fix something that should have never become a problem.

mark B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JudithM L. 
Évaluation :
5

Rental agreement filled out on line prior to pickup. Staff at location was knowledgeable and courteous. “No-hassles” rental!

Freddie C. 
Évaluation :
1

I picked up the vehicle and truthfully the alvernon and 29th store was fantastic, the vehicle was great. When I dropped the vehicle off in Green Valley I walked in and got 25$ in gas as it was at 1/4 tank and I was told to fill it to a half tank. The gas station attendant was also who turns in the vehicle. I get a call later stating it was still at a quarter tank ! And they charge me 40 more dollars  needless to say I will seek out other options if renting again.

JOEL T. 
Évaluation :
2

Very disorganized

RONALD C. 
Non les évaluations ont été soumises pour cet établissement.

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