Customer Reviews for Clarks Auto Repair
(Concessionnaire U-Haul dans le voisinage)

311 évaluations

633 S Black Horse Pike   Williamstown, NJ 08094

(856) 262-9525

Heures d'ouverture de l'établissement

  • Lun au ven : 8h30 am à 5h pm
  • Sam - dim : fermé

Services dans cet établissement :

Pour nous contacter

(856) 262-9525

633 S Black Horse Pike
Williamstown, NJ 08094

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au ven : 8h30 am à 5h pm
  • Sam - dim : fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Jim was extremely helpful in the rental process, I booked the next rental at this location again!

ROLANDOGATAN T. 
Évaluation :
5

Fast, very friendly customer service. Great experience. Would definitely recommend.

IRINA A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rose M. 
Évaluation :
5

A step above any other mechanic shop I've been in. Everything was SO neat and clean. Staff was incredibly kind AND helpful!!! I would recommend to anyone. Very good experience!

BRITTNEY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rocco C. 
Évaluation :
5

Nothing. They were inviting and everything was very easy to get done.

Michael G. 
Évaluation :
5

Jim was awesome.He is the owner of the facility. Accommodated to the fullest..

ROSEMARY M. 
Évaluation :
5

The trailer MAY have a small leak.... Hard to tell, as I used it during the torrential storm

PATRICIA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN M. 
Évaluation :
5

It was a fantastic experience, going to Clark's Auto to rent the UHaul truck. The service was GREAT nd EFFICIENT. I was in and out in no time at all and it was the same way when I returned the truck.

Lewis P. 
Évaluation :
5

TELL OR REMIND THEM TO HAVE A SMART PHONE BE READY TO TAKE PICTURES OF THE INSIDE OF THE TRAILER AND WHERE THEY PARKED IT ALSO I BROUGHT A LIGHT WEIGHT FLOOR JACK TO LIFT IT OFF THE HITCH INSTEAD OF HAVING TO LIFT IT

STEVE C. 
Évaluation :
3

If you chose a location online and set the appointment there, you shouldn't then go and switch the location hours later, especially since you are paying per mile. My pickup location was 3,6 miles from where I needed to pick up my items, I received an email after I placed the order that's changed my location to 13,8 miles away from where I needed to be. The new pickup location that was chosen for me, the owners of the shop went on vacation that morning. I was able to do everything through my phone but it took 30 minutes to complete. Then when I finally was able to get into the Uhaul, it reeked of cigarettes and the Uhaul needed an oil change. I wiped it down, sprayed it to get the smoke smell out, but at the end of the day myself and clothes were covered in the smell. The upside, I was able to get all of my items from point A to point B, so everything worked out.

Jamie R. 
Évaluation :
5

Thankfully for the gentlemen at this location that called to tell me that they closed before my pickup appointment, so I was able to do it online and in addition, he advised that the location was incorrect from what UHaul told me. Clark's was A++++. Thank you!

Jaime F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent P. 
Évaluation :
5

Service person did a great job

Bradford M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HAROLD J. 
Évaluation :
1

Didn't have the equipment I reserved 2 weeks prior to me moving but had a representative call me from the call center on the day of my move 2 hours before pick up to tell me it's unavailable and it was nothing they could do for me to help me but offer me a smaller truck or me drive 2 hours to get a bigger truck that I didn't ask for UHaul really let me down it was the very worst experience I've ever had and I would try my very best to never rent from them again and I would never recommend anyone to rent from them so they don't go through what I went through!!! Not to mention I paid almost the same amount for a 10foot truck that I was going to pay for the 20 ft truck that I requested and not to mention everyone I called at UHaul couldn't help me in no kind of way which I think is unacceptable

Marquita A. 
Évaluation :
5

The rental agent was very helpful and professional.

WILLIAM A. 
Évaluation :
5

They customer service rep was great!! I will definitely be recommending Clark's place to everyone I know and I will be back. Thank you Jack Bower

JOHN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NICHOLAS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEWAYNE T. 
Évaluation :
5

Honestly feel the price per mile charges are excessive! A flat fee for local travel especially when you are returning to the same location is appropriate since renter needs to return with fuel level when started

LONNA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH D. 
Évaluation :
5

We have rented from this location twice and both times it was a great experience. We will continue to rent trucks from here for all our Uhaul needs in the future. Employees are friendly and very helpful. Best regards, Chris and Joan Williams

CHRISTOPH W. 
Évaluation :
5

Agent was excellent friendly and competent, good man.

William C. 
Évaluation :
5

No improvements needed. Everything was great.

LEONARD K. 
Évaluation :
5

Nothing .. smooth snd easy

Jonathan W. 
Évaluation :
3

Car wash

ROBERTO S. 
Évaluation :
5

The location was fantastic; the online experience was poor.

neil M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT M. 
Évaluation :
5

Jim made everything easy, I would recommend them to others and would use them again.

JAMES P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kellie N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dominic D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

antonette H. 
Évaluation :
4

Keep up your polite and caring service.

taiwo W. 
Évaluation :
5

Awesome people!!!!!

Todd M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

roy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clinton S. 
Évaluation :
1

The truck that I Reserved wasn't at the location I was told to go to luck up the truck. I had to Reserve another truck that was smaller in size. It set me back 2 hours

Stephen U. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Byron G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John D R. 
Évaluation :
5

The website is to complicated and complex for usage with cell phone devices.

Mary R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark S. 
Évaluation :
5

What you can improve on is the availability of trucks to customers. Originally I was to rent a truck from your rt 73 in Berlin Nj facility. When I arrived he told me there were no trucks and “I should of checked my email” when I expressed my level of aggravation being sent to another location. When I went to Clark's Jim could not of been nicer. I knew I was renting a truck at least 3 more times and I elected to return the truck back to Clark's. I believe there is no financial incentive to the customer to return the veHicle to its origin. Maybe half price one way-you'd make more money in the end and all of your purveyors will be able to regulate their fleets better.

Frank M. 
Évaluation :
5

The gentleman was very kind and efficient. He did asked me did I have any questions about the vehicle. I am just use to someone walking the vehicle with me to look for damages before rent a vehicle.

Kellie N. 
Évaluation :
4

clarks was very easy to deal with

THOMAS F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Karen H. 
Évaluation :
4

Lower the rates for one way !!!

Vito C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donna C. 
Évaluation :
5

I originally scheduled my rental at the berlin nj facility on Route 73. When I arrived at 7:15 am I was informed to go to the Williamstown facility because the Berlin NJ did not have a truck for me. I stated why wasn't I informed about this and the man, Giovanni (I believe he is the manage) "rudely stated you should check your email". I drove 15 minutes to Williamstown (an extra 10 miles to my house that I had to pay mileage for). The Williamstown facility, Clarks automotive, did not open until 8am in which I waited another 30 minutes for. The man at Clarks (the owner Jim Clark) could not have been nicer-180 degrees from the ignorant Giovanni! Save yourself a head ache and drive the extra miles to Williamstown instead of Berlin NJ.

Frank M. 
Évaluation :
1

Charge me extra 25,00 $ for cleaning.

Shelby P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elijah B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David F. 
Évaluation :
4

The mobile check in is difficult to use. It takes about 20minutes to do and the app doesn't always take the inputs. This needs some improvements:

Sherie B. 
Évaluation :
2

Im an event planner who rents uhauls almost every weekend. This time i tried a new location and i regret it. The mileage on the van was off, my reservation wasn't approved I had to call in, the van was louder than usual, and the tire had a slow leak. I had to put air in it when i first got it, by the time i finished setting up my event, the entire thing went flat. Filed a roadside assistance claim online, no-one came. Tried to call in and was on hold for 18 minutes the first time and 45 minutes the second. Never spoke to anyone, i just hung up. Finally i sent an rate message via chat and someone called me. She was very helpful and so was the tow truck driver who came to change the tire. Im never using this location again, i might just switch to Budget altogether. Oh and did i mention they over charged me.

CORETTA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERALD M. 
Évaluation :
4

no jack and fish tailing

GEORGE L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DREW R. 
Évaluation :
5

Great experience

Dennis B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DELLA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHAROLETT H. 
Évaluation :
3

Our pick up location was mindful of social distancing practices and masks. Very helpful.

Jose R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

Hassle free!

Gerald M. 
Évaluation :
1

Waited over an hour after scheduled time. Told us to go to another location to pick up the uhaul. They told us to come back in 30 minutes but it took over an hour for the individual to return to the shop. Delaying our move and causing us to move furniture in rain.

Marc L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph K. 
Évaluation :
5

Everything was ?? great. No improvements needed.

len K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gerald M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joshua A. 
Évaluation :
4

Only issue was with picking up truck , it took extra time to receive lock box code to receive keys to truck. I used my phone to do the transaction, but I had to call customer service and finish transaction.

Ty F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Domenic D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTOINETTE W. 
Évaluation :
5

You should be able to see a customers account at the computer but its not their fault. Its the corporation of course. Had they been able to tell the original account holder that they had a 7 dollar balance from the last time, it would have been quicker. But i understand completely. The guys were as quick as possible despite their machine failing. I would use them again. I was patient and got a soda from the pepsi machine. The truck was clean, good on gas, and was very efficienct for our uses. We appreciate the service.

Juliunna B. 
Évaluation :
5

Jim was very helpful

Michael F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ozgun S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy S. 
Évaluation :
1

My reservation was made on Wednesday and it was changed twice once on Thursday and then Friday night just hrs befor I was too pick the truck up. Both times I called back immediately to changed to the size I needed. The woman I spoke to was very rude a and told me I agreed to the change both times. Well if I agreed to the change then why am I calling to change it back. The person I spoke to on Thursday assured me my 26' truck would be available. I made the reservation well enough time for there not to be a problem. This whole experience just added to my stress of having to move my belongings into storage after my husband's death. I will never ever recommend uhual. This was one of the worst companies I had to deal with in a long time.

ALANNA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ed F. 
Évaluation :
1

My issues were not with the location but with uhaul

Rosanne H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Russel H. 
Évaluation :
5

Please make sure the gas tank is at least filled prior to giving it to the customer. I had a 1/4 tank of gas, which runs out quickly when the truck only gets 8 mpg. I feel that the truck should be filled upon arrival and the customer is responsible to fill the truck back up at the end of the move.

David S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael L. 
Évaluation :
5

This has been the 2nd time that I have used this location & I would recommend this to anyone that lives in the area to use them.

Lewis S. 
Évaluation :
5

Don't try fixing something that works perfectly. If it's not broken don't fix it, is the old saying.

Neal C. 
Évaluation :
5

Pick up was very simple, and Jim did a great job answering our questions and hooking up the trailer. The biggest issue is the pick-up location changing four times in 24 hours and five times overall. Five times. I was begining to question whether a trailer would be available at all. NOTE - EVERY U-Haul person I contacted was super helpful and explained that customers don't always return equipment on time, etc.

Paul B. 
Évaluation :
4

Be clear on the fees I feel I was completely uninformed

Cynthia M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colleen G. 
Non les évaluations ont été soumises pour cet établissement.

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