Super friendly staff and went above and beyond to make sure I had my uhaul truck as soon as possible
Ara A
Customer Reviews for ClearHome Self Storage Loveland
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Positive experience and customer friendly
JEANINE DThe young woman who rented us the truck was extremely kind and helpful. She was very professional.
Mardee CThe customer service rep could not have been better. My hats off to her.
Ed NMorgan was fantastic. Very friendly and got us on our way very quickly. Give her a raise
kathleen wThe staff was super friendly and knowledgeable. I enjoyed my interactions. You should be proud of them.
LOUANN EThe app. Was not working at check in but worked for checkout. Truck was clean and ran perfectly
Gary SIt's awfully convenient that Uhaul asks you to give reviews for the locations that have no control over the lack of Uhaul scheduling and logistics capabilities. This review is NOT a reflection on the location where we picked up. We will NEVER use uhaul again due to 4 time and location changes at the last minute. Get it together!
John LThe cab of the truck had a massive leak, probably due to rust damage, and we were moving in the middle of a rainstorm. When we began driving, water dumped on my mother-in-law in the passenger seat. When I mentioned this to the employee, they did not seem to care about the inconvenience, they just said to take a photo to document the damage. Employee at pickup location was generally polite, but seemed confused and gave unclear information. When I picked up the truck, I left my car where she had told me to, however when I picked up she made a comment about that being the wrong place to park. I also called and said that I would be running late to my pick-up, to which she said no problem, however when I arrived she said that she had almost cancelled my reservation.
Griffin PHave equipment on truck that was requested.
Andrew QThe people were nice- the truck was ok- the app and trying to do things on it was Horrendous. The app is shit to use. It wouldnt allow me to enter the right end mileage at all. We couldnt upload pictures- i had to call and she was awesome. I filled the truck over where i had to and got charged 78 dollars for 8 miles. Seems something is amiss here. Should not have been that much. Seriously 8 miles i drove it and had it for 24 hours. Crazy
lana cI called 3 times to confirm my drop off location in Loveland, CO. Each time it was not actually added correctly and I was quickly hung up on. Once it was put in, the customer service member ended up putting in a completely different address (in Denver), and I ended up needing to drop off my vehicle the next day in the middle of a snowstorm. We will not be using U-Haul for our next move.
Lena BBetter communication with pick up and drop off.
Melina WReturn person not well trained
Jeff Sjust to make sure that the equipment is actually what it says it is for example the gas, i was told that the equipment was at full tank but wasnt.
JAIME T