Customer Reviews for Clearwater Secure Storage
(Concessionnaire U-Haul dans le voisinage)

1193 évaluations

5010 W Clearwater Ave   Kennewick, WA 99336
(E of clearwater & edison behind aarons furniture)

(509) 735-1582

Location Hours

  • Lun - ven : 9h am à 5h30 pm
  • Sam : 8h am à 3h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(509) 735-1582

5010 W Clearwater Ave
Kennewick, WA 99336
(E of clearwater & edison behind aarons furniture)

Services dans cet établissement :

Location Hours

  • Lun - ven : 9h am à 5h30 pm
  • Sam : 8h am à 3h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

This was not our original pick up site. We were contacted at 6:45 the night before and told he had to drive 60+ miles further away. I called uhaul and was able to get a closer location which I was told was not available He told me we would get 50 $guaranteed reservation refund which we didn't The employee at pick up location was great and very efficient.

John H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LUZMARIA H. 
Évaluation :
1

Customer service was poor. The gentleman who was helping me was short with me and rude. The location was poorly mapped out and confusing. The female was great and helpful

RICHARD S. 
Évaluation :
1

Worst experience ever. I made my reservations online. My pick up location was changed. My drop of location was changed. With both being changed, I drove almost an additional 2 hrs just to pick up and drop off. Rude customer service. Not sure if I will use uhaul again

Melody J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PHILIP S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS M. 
Évaluation :
4

Service was great once I found them. Had to search out a person to help me.

Brent D. 
Évaluation :
5

Check engine oil minute Engine maintenance light was on a

KYLE M. 
Évaluation :
5

Nick was awesome excellent customer service he helped me with my reservation & again at check out thankyou we had great experience there

JEREMY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ian N. 
Évaluation :
3

Wear a mask

KURT TRYGVE S. 
Évaluation :
3

I initially tried to use the contactless pick up via my normal web browser (safari) and could not get it to work. I contacted customer service and was told to download the app. I tried again with the app and it again would not let me upload a photo of my driver's license. I contacted customer service again and was told to use chrome to access my account. At this point I was at the Clearwater location for an hour trying to get my rental truck. I was able to access my truck with Chrome. I would not do a contactless truck pick up again as it added a lot of frustration after an already long day. I'm pretty tech savvy, so this cannot be an isolated incident. Something that is supposed to make my experience easier and safer was anything but. Everyone I spoke with was helpful, but not really able to do anything for me made for a terrible experience.

Ashley G. 
Évaluation :
5

Good place. They make things easy and the best place in town.. thank you

Matthew H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WALTER DON JR S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris H. 
Évaluation :
5

Nick was great to work with

STACEY B. 
Évaluation :
5

Merci.

pamela s.  |  Expérience générale 
Évaluation :
5

The one issue was I bought an adapter from the round electrical plug to a flat 4. He put it in his pocket and never gave it to me.

KENNETH M. 
Évaluation :
2

Employee seemed to not care about customers

Justin C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TARA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUCAS C. 
Évaluation :
4

Without having any paperwork, it took along time to drop off. My wife had the information on her phone and wasn't with me for drop off.

SHEILA FAY P. 
Évaluation :
3

Nick was the agent helping me out. He was quick with the rental paper work and very helpful overall. Merci.

JOHN T. 
Évaluation :
4

I called at 5pm and was told that they would be closed before I could get there but just to drop it off in the gravel Lott so that's what I did. I am not sure why Uhaul doesn't put a young lock on there trailers so no one steals them. Must be making enough off of stupid people like me that it's very easy to just buy a new one if one gets stolen

Ronald H. 
Évaluation :
1

I want to start by saying that I have rented uhauls for quite some time now, both under my name, and my wife's, extremely often. I have had a few hiccups here and there, but over all never had a problem that wasn't solved. After this last rental, there is no chance I'm ever renting one again. Where to start, I arrive at the location, and the rank of weed hit me like a train, usually I like the smell, but it smelled like Cheech and Chong owned the place. Moving pat that, there was no one around. I sat and waited 16 mins, nothing. Got fed up, went on my phone and just made the reservation and arranged for pick up in 30 mins so I could go run another errand. Go pick trailer up, and the employee Nick was sitting behind the counter with his buddy. To be brief, he more stoned out of his mind, wouldn't focus on helping me cus his friend and him were talking about plans for the night, when I mentioned waiting there earlier he said “oh yeah I saw you, I was next door talking to my buddy”, oh okay cool. Anyways I got out of there because I was in a rush to make a 5 hour drive that night. Fast forward, I end up not going and leave following morning, time flies and I decide to stay the night in a hotel and would just keep the trailer for another day as I told Nick I might do. 8:44 in the morning I get a phone call from a girl asking if I had returned the trailer because they need it, since I was just waking up I was out of it but said, “no I decided to keep it another day like I had told the guy that helped me”, I hear some mumbling and someone aggressive saying something like no fuck that, and then she asks if I can repeat that again, so I do, at which point Nick comes on the phone barking at me about how he never said that and he needs the trailer there in the next 15 mins. In a calm, annoyed and well demeaning tone I say “look man, idk what you're saying but I clearly told you I might keep it an extra day when you were hooking up the trailer. I actually said it twice because the first time, you looked lost. Then you said okay that's fine but if you decide to return it after hours just give me a call before we close so I can have it noted. But I'm 5 hours away, you're more than welcome to come grab the trailer.” He then said he'd allow it this time even though he “told me” I had to bring it back. We hang up. 10 mins later I get a call from him again saying my card declined lol. I tell him that's a mistake try it again, he says it declined. I said nope, and read him my card number again. Now he says invalid prepaid card, so 3 more times I repeat it to him, with the same response, whatever I told him I'd just pay him cash once I got there, they had a deposit on my card anyways. He goes off about how it's a new reservation he needs a card, and asks for another card. It took me 6 years to stop using and pay off all my credit cards, and thank God I haven't had to use them through this pandemic, and I wasn't about to let Nicks bruised ego change that, so I told him I'd have my brother go in and put his card on file within the next few mins. Call my brother, explain the situation, and of course right away he goes in. After he's done he calls to tell me that young girl was the receptionist, and he could tell Nick was trying to act like a “boss” in front of her, and he even treated him poorly. Anyways, next day I drop off the uhaul after hours because I would have seen Nick, I would have put him, and his storage unit living ass in his place pretty damn quick. The guys a middle aged, receptionist/night time security guard at uhaul and he was talking to me like I'm trash. Anyways, following day I went and bought a new 6x12 enclosed trailer. I could have easily before, but it's an eye sore to have in my driveway, but I figured I'd rather pay to have it parked somewhere than to have to deal with some bullshit like this again. Anyways, that was my experience, thanks for reading and hope y'all have a blessed day.

ENRIQUE L. 
Évaluation :
5

I would like to say that the new manager (Nick), is far better than the last one. He is very friendly and helpful. I would and will recommend this storage to friends. Keep up tha good work.

RICHARD H.  |  Expérience générale 
Évaluation :
5

great service, helpful, very friendly and expedient service

Gary E. 
Évaluation :
5

Staff were upbeat and professional. Very good customer service

MICHAEL WILLIAM R. 
Évaluation :
5

No improvement needed the person that helped me is nice guy and very proffesional .

Francisco R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID G. 
Évaluation :
4

all was good just would have been nice to get trailer from yakima because thats were i live and made the request

DAVID R. 
Évaluation :
5

Worker was great, excellent customer service!

Nyalat G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOSEPH ROBERT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

reed D. 
Évaluation :
5

Good facility to store my boat. Sometimes it was a tight fit, and difficult to park. I left because I found a considerably lower rental fee elsewhere. Gotta think of that budget.

JIM P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRANDON D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CALEB M. 
Évaluation :
5

Very easy to deal with. Very professional.

HOWARD B.  |  Expérience générale 
Évaluation :
5

I made this reservation on-line while standing in the customer service line at the Spokane Valley store, and it was such a quick, efficient and smooth experience! We dropped the trailer off at the drop-off location and hardly had to do anything besides leave the trailer parked at the drop-off location!!! This could not have been better!

KAY ELLEN S. 
Évaluation :
1

Canceled or changed twice. Was told no 26' but when I got there, there was one. Waited for 20 min for help to get truck unlocked. Double charged. A huge nightmare

Kayla L. 
Évaluation :
3

Full tank of gas on pickup. Then return with full tank of gas.ðŸ'

DONALD WEBB B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Misty R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEX G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHELLEY MARIE O. 
Évaluation :
4

Everything went smoothly. Was a little busy during pickup but nothing too crazy. Employees were very nice, no issues and would definitely use again.

NICHOLE N. 
Évaluation :
1

Make sure the equipment is at desired location of customer. Had to drive An hour and 45 minutes away to obtain trailer. Make sure equipment is in working order. Once trailer was loaded passenger side tire was flat had to fill up several times causing a delay of two days and added cost. When dropping off the trailer the manager was unsympathetic of the issues that occurred and would not reimburse any money the delay that occurred At no fault to myself. Please call me I would like to speak to a representative at 5092000816

robert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael J. 
Évaluation :
3

Make sure the front window is clean. other than that everything was fine

ron V. 
Évaluation :
1

Got over charged by 35 $

cody M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda C. 
Évaluation :
3

staff not wearing facemask to protect customers

JOHN H. 
Évaluation :
4

Truck was pretty tired, but this was a local move and it functioned fine.

Ben M. 
Évaluation :
3

Better system for after hours pick up.

Chris C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kristie C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christopher P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lesli R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brad W. 
Évaluation :
3

The Clearwater in kennewick location was very helpful. Uhaul needs to invest in a system to know where there trucks are to have them ready and in the right locations.

Calvin O. 
Évaluation :
5

The gentleman that helped me had great customer service He was very professional and polite I would Honestly recommend this location to anyone looking for a truck rental service Thank you for the wonderful experience!!

adrian B. 
Évaluation :
5

My only comment is I was quoted a charge rate of 0,89/mile and was charged 1,09/mile,

DIANNE G. 
Évaluation :
5

Front desk man was very friendly and helpful! Great customer service all around!

Deyanira A. 
Évaluation :
5

Everyone who helped at the Clearwater Storage location was extremely helpful and friendly. Moving took longer than I thought it would and they were very friendly and understanding.

decia K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel S. 
Évaluation :
3

The first trailer that was hooked up to my truck, had blinkers and brake lights but no running lights. The salesman said I should be ok since I was staying in town. i was surprised that someone renting me equipment to use on streets and highways wasn't worried if was in good repair for use. I didn't make a big deal with the salesman, but insisted that I wanted a trailer that had full working lights. The salesman unhooked the faulty unit and brought in a second trailer, that did check out properly when checking all the lights. I had no problems with the second trailer.

Wilfred T. 
Évaluation :
5

Keep up the good work!

fitzgerald R. 
Évaluation :
2

(1) I rented the trailer Friday, late afternoon, around 4:45 p.m. They asked if I would hook it up to my vehicle. I did but had to take the wiring pigtail from another trailer to connect it to my vehicle. (2) On Saturday at 8:30 am they called asking me when I would be returning it because it was due back Friday night at 10:30 p.m.? That did not make sense at all. (2) When I did return it after having it for 16 hours, they said another customer also wanted it was why they called and asked me to bring it in. Very much not what I anticipated from a U-Haul dealer.

Randall H. 
Évaluation :
3

Explain all instructions at timr of pickup of the uhaul

Priscilla S. 
Évaluation :
5

VERY PLEASANT, STAY THE SAME.

Richard B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTOR TODD G. 
Évaluation :
1

Reserved equipment, that was not available at that location. Had to drive 50 miles to another location. The cost ended up DOUBLE, what was quoted when the reservation was made. Made a commitment, to pick up an item, so had no choice. You should honor the commitments you made as well. Feel ripped off and lied to. Will not use U-Haul again.

Patrick S. 
Évaluation :
5

Great service. Very nice personnel!

Dan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elver R. 
Évaluation :
5

Rented a 15' truck and a car transport. The truck was clean but whatever vehicle was hauled on the transport had leaked something all over the chain's. Left my hands VERY dirty and oily. Drove from Washington to Minnesota and the truck and trailer operated fine. The truck, did not have cruise control which would have really been nice!

diane J. 
Évaluation :
4

Rated above average for the speed of pick-up and return - the truck was ready and waiting and I got it in about two minutes. One issue I encountered was that the furniture blankets I wanted were not available.

Charles W. 
Évaluation :
5

The only thing that bothers me is i dont understand why im being charged 800 dollars the truck was cleaned and filled with gas same spot so why am i being asked to pay this other amount?

Pam P. 
Évaluation :
5

Easy in and out. Wasn't really sure where to leave the unit there were several clusters of vehicles. Would be helpful to add any specifics to the instructions given customers.

SCOTT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

guy S. 
Évaluation :
3

They said we would get 300 miles because we had to go pick it up in tricitie. That didn't happen we had to pay 20 extra because we went over our miles.

Bobbie H. 
Évaluation :
5

There was another customer returning his truck after hours and I was returning my auto transport. That gentleman helped me park so I could safely drop the trailer.

joseph S. 
Évaluation :
5

Jose was super nice and very easy to work with

Ron C. 
Évaluation :
4

I called thinking I was talking to the facility. It turned out, I was talking to some central switchboard. When I arrived at the actual drop off facility nobody was there. There was a note saying that they would return in about 45 minutes, but I was under the impression that somebody would be there to process my rental. It was all good, because I actually spoke to the person on the phone,And I was able to just drop the trailer off and he would process it later. It all worked out and I'm very satisfied.

STEPHEN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose H. 
Évaluation :
5

Fast and easy service!

Misty R. 
Évaluation :
5

same as at pick up

Francine D. 
Évaluation :
5

One of the best experiences I've had with U-Haul. The staff make the business great and we're beyond helpful and answered all my questions. The company should look to this location for what customer service looks like. 10/10. 5 Stars.

michael M. 
Évaluation :
5

17ft truck had some pretty gnarly outside damage but they told me about it beforehand. I documented with pictures as per the website they linked to me for that purpose. Had no effect on how the truck handled. Easy in and out. Polite staff. Hope I don't have to but would use again.

Kathryn H. 
Évaluation :
3

Lack in customer service. . and the truck wasn't clean and tbe power steering seemed to be going out mad a weird grinding noise when turning the corner or reversing backwards

ashley H. 
Évaluation :
5

Expect warm hospitality and great service. You'll certainly get both!

Dirk H. 
Évaluation :
5

Fortement recommandé!

Ross T. 
Évaluation :
5

Super friendly and fast service!

Misty R. 
Évaluation :
5

Appreciated the help hooking up the trailer when I picked it up and unhitching when I returned. Would certainly recommend this location to others!

William P. 
Évaluation :
1

When someone makes a reservation, that item should be ready to go when the person shows up. When I arrived to pick up a car carrier, the employee didn't know where it was. Once he found it, he didn't have a key to the U-Haul truck that was blocking it in. Had to wait for his boss to show up with a key to the truck to move it out of the way. Most unprofessional experience I've ever had with U-Haul.

Scott T. 
Évaluation :
3

On a Saturday right when the office opened the clerk had 4 customers to attend to all by himself. All of us were patient but also had to rearrange my movers due to the nearly 1 hour delay, even though I had made reservations on line it didn't help. He said the truck had been double booked for the day due to me not checking it out on time, but I was waiting in line for him to help me when it most likely got double booked. He found another truck but ended up having a tail light out so we had to switch again. The process for returning after they closed (5 minutes after closing time) ended up taking 45 minutes as well with all of the questions and pictures to submit. Understandable the company needs to make sure things are good but definitely not what I had time for with moving and how much I had to do that night. The clerk himself was great and had a good attitude with all of the stress.

Tiffani R. 
Évaluation :
1

Noone was there when I got there. I ordered a 17 footer and got 14 footer. Took way too long in the office.

Bob S. 
Évaluation :
5

The store took my call after hours and set me nonetheless.

keith H. 
Évaluation :
1

Very poor/unprofessional customer service. Will never use that location again.

ALEEN H. 
Évaluation :
5

I received a text to drop off at this location. Chris then told me that he can't take the auto transporter. Uhaul schedulers contacted Don and he got hold of another dealer that came and got the truck and transporter. They came throught and saved the day.

Therol B. 
Évaluation :
2

I was not able to move in. I was not told what time they closed, I wasn't given any instructions on how to move in without personal being there so I had to get storage unit elsewhere. I called

Carole C.  |  Réservation 
Évaluation :
5

The staff is amazing and very kind. I enjoyed working with pleasant folks while I was in a stressful move. I would recommend this facility to anyone who has storage needs. The location is very nice.

Maria P.  |  Réservation 
Évaluation :
5

Jose was friendly and provided excellent customer service.

Dave B.  |  Expérience générale 
Évaluation :
5

A very clean and convenient storage facility—employees are friendly and helpful—I would gladly recommend this facility

CONNIE M.  |  Expérience générale 
Non reviews have been submitted for this location.

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