Service was great once I found them. Had to search out a person to help me.
Brent D.
Trailer Rental & Towing in Kennewick, WA at Clearwater Secure Storage
(Concessionnaire U-Haul dans le voisinage)
5010 W Clearwater Ave
Kennewick,
WA
99336
(E of clearwater & edison behind aarons furniture)
(E of clearwater & edison behind aarons furniture)
Services dans cet établissement :
Pour nous contacter
5010 W Clearwater AveKennewick, WA 99336
(E of clearwater & edison behind aarons furniture)
Services dans cet établissement :
Heures
- Lun - ven : 9h am à 5h30 pm
- Sam : 8h am à 3h pm
- Dim : fermé
- Retour client 24 heures
One-Way and In-Town Local Rentals in Kennewick, WA 99336
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
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Camions de déménagement
Nous avons la plus grande sélection de camions neufs!
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Remorques et remorquage
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Libre-entreposage
Nous offrons la plus grande couverture en Amérique du Nord!
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Accessoires de déménagement
Nous vendons des centaines de produits qui facilitent les déménagements!
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
- Rating:
- 5.0
Check engine oil minute Engine maintenance light was on a
KYLE M.- Rating:
- 5.0
Nick was awesome excellent customer service he helped me with my reservation & again at check out thankyou we had great experience there
JEREMY R.- Rating:
- 3.0
Wear a mask
KURT TRYGVE S.- Rating:
- 3.0
I initially tried to use the contactless pick up via my normal web browser (safari) and could not get it to work. I contacted customer service and was told to download the app. I tried again with the app and it again would not let me upload a photo of my driver's license. I contacted customer service again and was told to use chrome to access my account. At this point I was at the Clearwater location for an hour trying to get my rental truck. I was able to access my truck with Chrome. I would not do a contactless truck pick up again as it added a lot of frustration after an already long day. I'm pretty tech savvy, so this cannot be an isolated incident. Something that is supposed to make my experience easier and safer was anything but. Everyone I spoke with was helpful, but not really able to do anything for me made for a terrible experience.
Ashley G.- Rating:
- 5.0
Good place. They make things easy and the best place in town.. thank you
Matthew H.- Rating:
- 5.0
Nick was great to work with
STACEY B.- Rating:
- 5.0
The one issue was I bought an adapter from the round electrical plug to a flat 4. He put it in his pocket and never gave it to me.
KENNETH M.- Rating:
- 2.0
Employee seemed to not care about customers
Justin C.- Rating:
- 4.0
Without having any paperwork, it took along time to drop off. My wife had the information on her phone and wasn't with me for drop off.
SHEILA FAY P.- Rating:
- 3.0
Nick was the agent helping me out. He was quick with the rental paper work and very helpful overall. Thank you!
JOHN T.- Rating:
- 4.0
I called at 5pm and was told that they would be closed before I could get there but just to drop it off in the gravel Lott so that's what I did. I am not sure why Uhaul doesn't put a young lock on there trailers so no one steals them. Must be making enough off of stupid people like me that it's very easy to just buy a new one if one gets stolen
Ronald H.- Rating:
- 1.0
I want to start by saying that I have rented uhauls for quite some time now, both under my name, and my wife's, extremely often. I have had a few hiccups here and there, but over all never had a problem that wasn't solved. After this last rental, there is no chance I'm ever renting one again. Where to start, I arrive at the location, and the rank of weed hit me like a train, usually I like the smell, but it smelled like Cheech and Chong owned the place. Moving pat that, there was no one around. I sat and waited 16 mins, nothing. Got fed up, went on my phone and just made the reservation and arranged for pick up in 30 mins so I could go run another errand. Go pick trailer up, and the employee Nick was sitting behind the counter with his buddy. To be brief, he more stoned out of his mind, wouldn't focus on helping me cus his friend and him were talking about plans for the night, when I mentioned waiting there earlier he said “oh yeah I saw you, I was next door talking to my buddyâ€, oh okay cool. Anyways I got out of there because I was in a rush to make a 5 hour drive that night. Fast forward, I end up not going and leave following morning, time flies and I decide to stay the night in a hotel and would just keep the trailer for another day as I told Nick I might do. 8:44 in the morning I get a phone call from a girl asking if I had returned the trailer because they need it, since I was just waking up I was out of it but said, “no I decided to keep it another day like I had told the guy that helped meâ€, I hear some mumbling and someone aggressive saying something like no fuck that, and then she asks if I can repeat that again, so I do, at which point Nick comes on the phone barking at me about how he never said that and he needs the trailer there in the next 15 mins. In a calm, annoyed and well demeaning tone I say “look man, idk what you're saying but I clearly told you I might keep it an extra day when you were hooking up the trailer. I actually said it twice because the first time, you looked lost. Then you said okay that's fine but if you decide to return it after hours just give me a call before we close so I can have it noted. But I'm 5 hours away, you're more than welcome to come grab the trailer.†He then said he'd allow it this time even though he “told me†I had to bring it back. We hang up. 10 mins later I get a call from him again saying my card declined lol. I tell him that's a mistake try it again, he says it declined. I said nope, and read him my card number again. Now he says invalid prepaid card, so 3 more times I repeat it to him, with the same response, whatever I told him I'd just pay him cash once I got there, they had a deposit on my card anyways. He goes off about how it's a new reservation he needs a card, and asks for another card. It took me 6 years to stop using and pay off all my credit cards, and thank God I haven't had to use them through this pandemic, and I wasn't about to let Nicks bruised ego change that, so I told him I'd have my brother go in and put his card on file within the next few mins. Call my brother, explain the situation, and of course right away he goes in. After he's done he calls to tell me that young girl was the receptionist, and he could tell Nick was trying to act like a “boss†in front of her, and he even treated him poorly. Anyways, next day I drop off the uhaul after hours because I would have seen Nick, I would have put him, and his storage unit living ass in his place pretty damn quick. The guys a middle aged, receptionist/night time security guard at uhaul and he was talking to me like I'm trash. Anyways, following day I went and bought a new 6x12 enclosed trailer. I could have easily before, but it's an eye sore to have in my driveway, but I figured I'd rather pay to have it parked somewhere than to have to deal with some bullshit like this again. Anyways, that was my experience, thanks for reading and hope y'all have a blessed day.
ENRIQUE L.- Rating:
- 5.0
great service, helpful, very friendly and expedient service
Gary E.- Rating:
- 5.0
Staff were upbeat and professional. Very good customer service
MICHAEL WILLIAM R.- Rating:
- 5.0
No improvement needed the person that helped me is nice guy and very proffesional .
Francisco R.- Rating:
- 4.0
all was good just would have been nice to get trailer from yakima because thats were i live and made the request
DAVID R.- Rating:
- 5.0
Worker was great, excellent customer service!
Nyalat G.- Rating:
- 5.0
I made this reservation on-line while standing in the customer service line at the Spokane Valley store, and it was such a quick, efficient and smooth experience! We dropped the trailer off at the drop-off location and hardly had to do anything besides leave the trailer parked at the drop-off location!!! This could not have been better!
KAY ELLEN S.- Rating:
- 1.0
Canceled or changed twice. Was told no 26' but when I got there, there was one. Waited for 20 min for help to get truck unlocked. Double charged. A huge nightmare
Kayla L.- Rating:
- 3.0
Full tank of gas on pickup. Then return with full tank of gas.ðŸ‘
DONALD WEBB B.- Rating:
- 4.0
Everything went smoothly. Was a little busy during pickup but nothing too crazy. Employees were very nice, no issues and would definitely use again.
NICHOLE N.- Rating:
- 1.0
Make sure the equipment is at desired location of customer. Had to drive An hour and 45 minutes away to obtain trailer. Make sure equipment is in working order. Once trailer was loaded passenger side tire was flat had to fill up several times causing a delay of two days and added cost. When dropping off the trailer the manager was unsympathetic of the issues that occurred and would not reimburse any money the delay that occurred At no fault to myself. Please call me I would like to speak to a representative at 5092000816
robert M.- Rating:
- 3.0
Make sure the front window is clean. other than that everything was fine
ron V.- Rating:
- 1.0
Got over charged by $35
cody M.