Customer Reviews for Community Self Storage III LP
(U-Haul Neighborhood Dealer)

1 427 évaluations

2515 Washington Ave   Houston, TX 77007

(713) 401-2937

Heures d’ouverture

  • Mon-Sat: 10 am–4 pm
  • Sun: Closed

Services dans cet établissement :

Pour nous contacter

(713) 401-2937

2515 Washington Ave
Houston, TX 77007

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sat: 10 am–4 pm
  • Sun: Closed
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Receptionist lady is very polite.

MESUT YENICE 
Évaluation :
5

Very nice service

BETTY ALLAN 
Évaluation :
5

Professional courteous thanks

Phillip Williams 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan Garcia 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin Martinez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela DeWree 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jawanna Dodd 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy Predium 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SHARON JOUBERT-GILBERT 
Évaluation :
5

Very helpful staff, clean truck, will recommend if I know anyone in the area who can use one

Chad Emrie 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clyde McMains 
Évaluation :
5

The lady we rented from was very sweet and knowledgeable!! Would definitely recommend!!!

Angela Wilson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerard Verkerk 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline Hawkins 
Évaluation :
4

The customer service of the place is just not good

JOSE Ocque 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martin Tijmes 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jashaundra Manning 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis Peterson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lucille Ramos 
Évaluation :
5

Pretty straightforward. Check out took a little while.

Patrick Brooks 
Évaluation :
5

Keep explaining items the way the gentleman who walked me through the checkout process did. He made all the steps plain and clear. If I had one complaint it would be I could have used instruction on how to tie the dolly up to the railing. When I took off the first time having been stopped at a light because when they loaded it into the truck I assumed they would tie or lay it down. I stopped at the light and the hit the back of the truck cabin and I nearly had a heart attack. I pulled over the tied it to the rail to keep it from moving around again.

Tamie Goolsby 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica Gonzalez 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Timothy Rak 
Évaluation :
5

Explain detail to detail about renting and returning equipment

Patricia Casanova 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen Crawford 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Flávio York 
Évaluation :
5

The online process made the pick up extremely easy. I was in and out in less then 10 minutes.

James Ephraim 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy Fugett 
Évaluation :
5

The rental process was tough. I did the 24-7 rental and I'm better in person. It was hard to figure out. I had to call the 1800 number.

Jade Webb 
Évaluation :
5

Friendly people, easy to get the reservation, minimal paperwork and quick check out

dominic zuccone 
Évaluation :
5

Customer service is immaculant

Timothy Fugett 
Évaluation :
4

The inside of the truck was dirty. However the service at yhos location is awesome.

Timothy Fugett 
Évaluation :
3

Window broken, roof dented in, and corporate told the licatyyo keep renting it out

Stephen Meyers 
Évaluation :
3

They charged me more than what I was supposed to get charged with.

Tirathon Duncan 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Timothy Fugett 
Évaluation :
5

Didn't have a pickup, but very helpful putting me in a cargo van. Fast, friendly service.

Timothy Fugett 
Évaluation :
5

Everything was fine.

Mark Lay 
Évaluation :
5

Awesome service and fulfilled my every need. Merci

Timothy Fugett 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carlos Musquzy 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Phillip Jones 
Évaluation :
5

Tom was great. Called me the day before to advise me the truck would be available at 9:30. I arrived ge was expecting me and he was very thorough. Excellent service. There were two ladies there who also were very nice and polite.

Leigh Ann Vruggink 
Évaluation :
5

Super nice customer service.

Roland Tabije 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenda Wilkinson 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID SZEPATOWSKI 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Geoffrey Posey 
Évaluation :
5

Great staff! Professional, courteous and accommodating.

AIDAN SINCLAIR 
Évaluation :
5

Helpful staff and quick service

CLIFFORD MCBAIN 
Évaluation :
5

This was a smooth and easy experience. Five stars

carmen barnett 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allan Fulks 
Évaluation :
5

Nothing on my phone end.

renita lecrone 
Évaluation :
5

Top customer service, professional staff, personable and efficient. Staff took great care of me, and the truck was fine.

Jean Mathews 
Évaluation :
5

I appreciated the security and good upkeep of the place The staff very courteous and professional Thank you Rodica Mirea

Rodica Mirea 
Évaluation :
5

Excellent experience around.

Rebeca Frede 
Évaluation :
3

Making parking easier and instructions more clear for parking.

McKenzie King 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn Hopenwasser 
Évaluation :
5

Very convenient location and friendly staff. Keep doing what your doing!

Karen Vosoughi 
Évaluation :
5

Awesome customer service . Very helpful location.

Trennessa Stjulien 
Évaluation :
2

The mobile pick up process should have been easier since I have rented these cargo vans before in my name, with my Drivers License etc.. The additional steps were fairly easy but it was early Saturday on a holiday weekend and you wanted to contact reference people. I have not had to do that when I rent in person - and I have an account with you from before this rental. The van was damaged on the roof above the sliding door and I did not realize the damage was causing the Door Ajar error message because there was also a ton of Styrofoam covering the back and the door sensor. The van was dirty (see Styrofoam and add salsa in the console). It took me an hour to pull away and the error message came back on and I had to call both Roadside assistance and customer service - NEVER GOT TO EITHER - and realized how to go around the problem myself.

Kimberley Cotton 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AlmaCarolina MendicutiSandoval 
Évaluation :
2

My experience was mediocre. Greeting from women with long white hair was less than pleasing. Said hello and asked a question but she completely ignored. It was Like she did not want to engage in any conversation. She was the same upon my return. Associates weren't versed in what gas price charge would be or didn't even try to up-sell you on a dolly. I'm used to having a dolly attached inside rental but luckily opened truck before leaving to find no dolly was inside to use. This location is not one I'd use again unless I had to.

Kristi Middlebrooks 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maurice Chevalier 
Évaluation :
3

The battery died on us during our move.

Luis Delgado  
Évaluation :
5

Le client n'a pas laissé de commentaire.

richard smith 
Évaluation :
5

Nothing. Staff was courteous and pleasant and knowledgeable.

Robert Chaerry 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LIBIA ORTIZ-RODRIGUEZ 
Évaluation :
1

My experience with U-Haul was awful. I had to make a cross country trip from Ohio to Texas, there just us two girls and I was given a faulty truck. Every time the gas tank needed to be filled the car would not start back up. A few times this happened at night in locations unbeknownst to us. Roadside assistance could not get to us for about an hour or so later which during that time we were able to get strangers to jump the truck for us. This delayed what was supposed to be a two-day trip into almost a week trip. I tried to see if there was any way that someone could get me a new battery or truck which both requests were denied. Upon arrival to my first stop, my car begins to fall off the tow dolly which left a dent on my drivers side door. We take it to the nearest U-Haul location where we are told that there is no way that the employees that attached my car to the dolly did it correctly because something like that couldn't have happened. My entire experience was highly unacceptable. I spent days back and forth on the phone with representatives where I was told last Sunday that I would receive a call back within three days which never came. There needs to be a remedy for my experience, and I hope to hear from someone very soon.

Kyla Ellery 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jared Spicer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia Knox 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Victor Omiyale 
Évaluation :
3

The woman at the counter kept answering her phone.

Antonio Mistretta 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher Tucker 
Évaluation :
5

Everything is good

hugo garcia 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christian Lindberg 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlotte Lang 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan Morales 
Évaluation :
5

Le client n'a pas laissé de commentaire.

viola jackson 
Évaluation :
5

The two women that run it were funny, friendly and focused. It made checking in and out fly by.

Carlisle Vandervoort 
Évaluation :
5

The Uhaul gods changed my reservation, not this particular location. I reserved a truck from this location, then Uhaul decided to change it to a location that was 30 minutes further out...which I could not get to. Thankfully, this location told me they had a truck I could use and to call Uhaul and tell them to change it back. I would suggest Uhaul not do that anymore because they would have lost my business if it wasnt for the good folks at the Washington Ave location. Thank you all again.

ASHLEY GIBSON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aleyda Garcia 
Évaluation :
5

The windshield was filthy inside and out. So bad you could hardly see out of it

Dennis Wright 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID LEE 
Évaluation :
4

Longer hours for pickup and drop off

Vikas Bakshi 
Évaluation :
5

Nothing. Really delightful crew running the operation.

Michael William Clayton 
Évaluation :
5

The rental was supposed to be self serve but when I arrived, I was informed by the told that service was not available at that location. Fortunately, someone showed up to work early yesterday and was very helpful, otherwise my experience would have been horrible and I would have been a very angry customer.

Viking Dietrich 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA JONES 
Évaluation :
1

Your contracts do not state how much gas to put in the vehicle before dropping it off. It was very frustrating in the end I just filled it up and hoped for the best

Madison Sutton 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PRISCILLA MANGO 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jasmine Wallace 
Évaluation :
5

The folks there were very helpful. They quickly turned a situation around that accommodated me, without impacting a waiting customer.

KEITH STRONG 
Évaluation :
4

The app. has problems. This has happened several times when I return the truck/van an start the process the app never let's me go past the first part about taking pictures of the dashboard as asked.it keepsasking to try aagain. I get frustrated n can't finish Checkin back in the rental on the date or before. I've tried to call but get no where. Long waits an recordings. So it needs to be checked or redone.

WILLIAM WALLACE 
Évaluation :
5

You have two wonderful women working in your location.

NANCY ROBINSON 
Évaluation :
1

The van needed an oil change, the location was closed for half day due to fire alarm, and it took over an hour to check the van back in because the UHaul app kept "timing out" within 10 seconds of moving to the next screen.

CHARLENE WHITE 
Évaluation :
4

I uploaded all contact information, the licenses of the three drivers, the addresses and cell numbers. None of that was on the site when I went to pick up our vehicle yet, when the customer service agent said he was sending me a text to start uploading information, the text went to the second driver on the list. If information was not in your system, why did it go to the second driver instead of me who was the only one responsible for uploading the information originally?

Gerald Garcia 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew Garza 
Évaluation :
5

Very friendly staff.

Ricardo Valencia 
Évaluation :
4

Have keys available for remote checking without having to go into the store for them

Deborah Davidson  
Évaluation :
1

Le client n'a pas laissé de commentaire.

ALI AL SHURGAT 
Évaluation :
5

Employees where GREAT but the van was really dirty

STEVEN POLOTKO 
Évaluation :
5

I gave the highest marks but I expected that from U-Haul

Michael MARSHALL 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL WILLIAMS 
Non les évaluations ont été soumises pour cet établissement.

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