My contactless rental was not ready @ 8am like scheduled. And if you have renewed your license the paper renewal means nothing to Uhaul. But it's valid for anything else in the US, State, & Local communities. FUCKING JOKE!!Elisabeth G.
Moving Truck Rental in Houston, TX at Community Self Storage III LP
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Houston, TX 77007
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 10h am à 4h pm
- Dim : fermé
- Retour client 24 heures
One-Way and In-Town Local Rentals in Houston, TX 77007
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 3 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Professional courteous knowledgeable Thanks!Phillip W.
Professional, courteous and knowledgable, Thanks !!Phillip W.
The truck I was given was full of stuff. There were 2 queen-sized mattress sets, a dresser, and 3 or 4 doors inside. I had to make a second round trip back to the facility to get a different (empty) truck. The staff were very apologetic but it still wasted my time.DAVID HAYES JR G.
Excellent customer service.TOAN N.
The truck that I rented was old, and needed maintenance. However, it was clean and worked OK.REGINALDO C.
Such a smooth rental !! Great vehicle, low miles and super clean. Ladies in the office were super !KAY G.
I was racially profiled and met with hostile service. I wouldn't recommend this location. I will call corporate to have human services retrain employees. Poor service.DANIELLE J.
Nothing everything was absolutely wonderful the lady was very niceCAROLYN M.
Truck was not ready when I got to the location. There was not enough personal, only one lady thats was very busy at the moment. There were not blankets available that I had requested.Juan C.
The staff there are efficient and friendly. I'll be back to this location. Thanks.Wayne H.
CUSTOMER SERVICE WAS AWFUL! Elder lady was on the phone the whole time I was trying to return the van, instructed me to download the app and return the vehicle through there while others they were just tossing the van keys to her. Wanted to rent me the van for only two hours, had extra restrictions that were not imposed in other customers of calling two contacts on the spot (one customer walked in after me and he was only asked to provide a phone with no calling requirements). No greetings in or out just terrible. Elder lady claims her name is Patty.JORGE D.
When I arrived, the cargo van I had reserved had already been rented to another customer earlier that day. There was another cargo van available, but it took two employees about 45 minutes to switch me over from the van they rented out to someone else to a new one. The van was not clean on the inside, but there were signs all over the store telling me that if I didn't sweep out the van before returning, I would be charged. I would not recommend this location again.Aaron U.
Need 26' trucks at location.Darin H.
Truck was unsafe and improperly maintained and staff was extremely unhelpful and rude concerning the matter.Jason C.
Both Patty and Keshia were exceptionally helpful. Your on site check-in procedures are cumbersome if not impractical. The requirement to have your team personally engage with two of my contacts came as quite a shock, especially since this was not mentioned in my online pre-registration. How do people who are new to town--with no local contacts--meet this requirement? And what if my contacts had not been readily available? Also your exterior signage at this location lacks drama. The "COMMUNITY" sign overpowers the modest U-Haul signage. Hard to see and discern from the street. If it weren't for the branded trucks parked under the driveway, I would have driven right by. And I'm a native Houstonian.DOUGLAS H.
The online app was an absolute disaster, I do not know why you cannot check people in by customer service at the location - to be fair she was helpful in helping me through the app, but it toke 1 hour 20 minutes to check in! The return was not great using the app also...trying to park at this location on return is hard also, very tight and a safety issue, fortunately the same lady let me park in front of the store.Adrian C.
The staff was friendly and helpful.DAVID C.
Once I got past all the questions and pictures required for using the App, it is really a pretty good process for a contactless process. Now that I understand it, I will use it again. The trucks are good and clean too.Mark S.
I felt that the trucks cargo area wasn't well cleaned before me. However, the customer service representative was absolutely amazing and made the whole pickup process so easy!Mohammed W.
I have rented numerous times. I have never had this much difficulty or dealt with such rudeness ever.Tara G.
you all did a good job ,thank youLamont S.
Services were on from the beginning, floor was filthy. Customer service was horrid. And the check in process for app was slow and complicated. Over priced will be may concern for why I used.Mike K.
Great experience overall! Easier than I anticipated and I enjoyed how quick and efficient the employee who helped me was.Graciela R.
The truck I rented was not available. I was given an alternative, larger truck for no extra charge (which I appreciated). I rented a dolly as well and I was told by the employees the dolly was at the location. However, when I went into the truck there was no dolly and the location did not have another dolly. I was forced to rent a furniture mover instead, not from Uhaul, but from the storage complex I picked up the Uhaul from for an extra charge. One of the employees at the location was decent to work with, but the other was generally sarcastic and rude and made it feel like the location's inability to give me what I already ordered and paid for was an inconvenience to them, not me. Overall I ended up spending >1 hour in the store even though it should have taken less than 5 minutes.Andrew E.