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Deborah S.
Customer Reviews for Compass Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Rien
Rabon H.The inside of the truck had many water leaks and my stuff got wet. Truck was not water tight.
Jason C.Everything went well. Pick up was smooth and quick. Drop off was even faster. We wished we could have gotten a bigger truck, but we booked through an outside agency so that wasn't the employees fault. We told the person on the phone we needed to move a 2 bedroom apt and were hoping to only need one trip, but turned out we had to fill several cars as well as the uhaul. That was the only downfall. Also, I'm pretty sure we were charged for an appliance dolly and we only received a basic one. It wasn't worth complaining over a few bucks though. Overall the experience was good and the location was super close to my house which was really convenient.
Kalle M.I really liked the way I can search all the sites in the area to find the trailer I needed. However, it would have been easier for me to enter what I needed and you to tell me where you had them in my area then I could just pick the site. Still a pretty easy process. Thanks
Donna L.It could use some more parking area for the equipment.
Franklin M.No one present, have return time posted, rep arrived 20-25 late than posted return time, rep stated expected return next day, I stated that rental was for up to 2 days and I could return anytime before. Would not recommend! ! ! !
STEVEN H.Office staff was amazing. Extended contract without any questions due to timing issues. We'll done!
Daniel W.Lady who help me was great! Truck was like new Very good experience
Ted T.It was my own fault but the lady at the pick up location stated that the fuel tank was on half full but when I got in the truck which was sitting on a slope it did appear to be half full but once I got the truck on flat ground and was a few miles away from the facility I noticed the tank was not at 1/2 full it was 1/8 of a tank less than what was stated on the paperwork and what she told me
Michael S.Worked out perfect. Drop off at the Same location we had to unload some crates into storage.
JosephD J.Very helpful employees.
JACK H.The trailer that I got from them was not good to use and I had to stop 4 hours to wait for the road assistance in the highway.
BASIL A.Maddie and Melany are awesome! Sorry if I misspelled their names…
STEPHEN L.The overall pick-up experience was very good and the manager was extremely helpful. We will need to rent one more truck to finish our out of state move and plan on using this location again in a few weeks. *Please see the comments below regarding the condition of the truck.
TODD M.In my reservation i chose not to have insurance added and it was added anyway.
WHITNEY K.Everything was handled excellent and I was taking care of
DAVID D.Rien
David M.Everything was excellent!
John B.Horrible service. She walked in right at 0930 and said " Do you see any trailers here? " Looks like you are out of luck". Had to find and hook up and check out myself as the elderly lady working there refused to saying she was just filling in for Compass and never had been there before. She also said the trailer wasn't there and Uhaul " probably screwed us over as they always have problems with uhaul customers" , but I located mine in back behind storage units.. They had no one else there to assist. The manager had taken the day off and did not provide any other employee to help her or anyone needing a trailer and mine was reserved there in advance and verified The night before by Uhaul. The lights did not work but I got them to later. She also did not want to go back to contract on the computer to verify trailer number but she eventually did but it took repeated requests and she took 30 minutes just to print the contract which caused us an hour delay with labor waiting for us. Water from rain came in through corners in front and around door getting some of our belongings wet. Drop off location was on a grade; trailer could have rolled off a foot high ledge...put rocks behind wheels. Uhaul should not associate themselves with Compass.
Steven G.service was great
JOSHUA A.This is the only uhaul place where i never have an issue
sandy W.Aaaammmaazing grace
Leroy S.Brad was great
Brad C.This location had never rented a trailer. The associate behind the desk was friendly and doing her best to be helpful, but was there on the manager's day off sitting in and had absolutely no clue what to do, including how to turn on the computer, get to the programs she needed, how to hook up a trailer, etc. The whole process took about 2,5 hours, should have taken 15 minutes or less.
BENJAMIN S.The gentleman that helped me at this location was equally friendly and professional. Merci.
CHRISTOPHER H.Overall excellent rental experience. The automated rental and return was simple and efficient. The truck was very new and drove well.
Alex S.Brad was excellent and very helpful!
BARRY K.Offer moving boxs, moving blankets, straps & dolly.
Adam H.super quick and cheap
Tonya S.The person working the location arrived 25 minutes after they opened. It took us over an hour to check in and we were using the online option. Eventually we elected to go inside to check in with the rep and she did so quickly. I would not advertise that it's faster to do it online if I have to wait 20 min for a customer service rep to look at my file.
Jacob P.Process of renting and returning the truck was smooth and easy. Truck was in good condition. Brad Carr made the experience very enjoyable. If I need to rent a truck again, this will be the first place I check.
David E.