Évaluations des clients Compass Self Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Compass Self Storage

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David E. le

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Process of renting and returning the truck was smooth and easy. Truck was in good condition. Brad Carr made the experience very enjoyable. If I need to rent a truck again, this will be the first place I check.

kenneth D. le

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Le client n'a pas laissé de commentaire.

HECTOR M. le

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Thanks to the employee who helped me unload

DARYL M. le

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Le client n'a pas laissé de commentaire.

Jamie C. le

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Le client n'a pas laissé de commentaire.

Jason G. le

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The pick up location was very friendly and courteous. My only complaint was the truck. The steering was terrible. A dent in the driver's door made opening a challenge. There were major cosmetic damages all over the truck.

Nicholas L. le

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The interior of the truck could have been cleaner, there was stick stuff from spilled beverages I’m assuming all over the interior. I cleaned it all with chlorox wipes after I picked it up. The maintenance and function of the truck was great though, except for cleanliness!

Joseph H. le

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Excellent service.

Bryan W. le

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Awesome. Hes so hot right now

Charles B. le

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Le client n'a pas laissé de commentaire.

Ronald B. le

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Le client n'a pas laissé de commentaire.

Kevin V. le

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much cheaper than Penske that's for sure

Kyle B. le

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Brad was very efficient

Bill W. le

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Employees friendly, helpful. Equipment was top notch and right sized.. Rented to move things into storage, and will rent again to move things out. Could not have been more pleased!

jonathan b. le

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Thanks to the mgr for helping me to unload some heavy items

Norman M. le

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Thanks for the great service

Brennan L. le

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The employee at Compass Self Storage locates at 2020 Northside Dr in Hebron Kentucky was unprofessional. I did not get his name, however he was the only employee working that day and opened at 10 AM and stayed till close of business at 3 PM. Issue 1: The lot has two parking spaces, one normal and one handicap. This employee with out a handicap placard or plate occupied this spot illegally. Issue 2: Upon dropping off my truck at around 2:35 PM, this employee was speaking with another customer. This customer was unhappy about something but not overly angry. After this customer left the employee looked at me and said, “Thank god my only black tenant, am I right?” then realizing what he said he continued “I’m not racist or anything.” and chuckled to himself. This employee should no longer be employed by Compass Self Storage, or U-Haul should cut ties with this racist and discriminatory company. I expect to receive a reply about actions taken and I will further report this behavior to Compass Self Storage. Thank you, Brennan Lawrence Sergeant of Marines Semper Fidelis

Mike N. le

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The website is horrible. The email confirmation sent to me had the wrong address. So I went to the wrong location and wasted time. The location I was supposed to go to never answered their phone. The rental process was very annoying.

Shaun M. le

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Great deal on a storage unit and truck

Lorien K. le

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Worked great

Larry D. le

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$21.75 for gas only driven 18 miles is outrageous.

Richard W. le

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This location is very difficult to get into and maneuver a trailer around due to the lot being very narrow.

Benjamin S. le

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Thanks for the prompt service

Michael P. le

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Brad always treats his people great

Randall B. le

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Trailer was in poor condition. The person that handled the transaction really didn't care that the listed return site was not acceptable. He told me he would show as unknown and I could return to any uhaul location.

Leslie S. le

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Le client n'a pas laissé de commentaire.

Kenisha S. le

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Thank you sooooo much....

Bill S. le

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Great as usual

John F. le

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Not charge for gasoline if not needed

Marco U. le

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Le client n'a pas laissé de commentaire.

Brenda D. le

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My only complaint is that the mileage charged seems high to me. It's a little false advertisement (since I haven't rented before) to say $29.95 a day for example and then your bill is $85.00 + Advertise the mileage so people are aware. I don't mind paying at all just like to know that up front. I hate surprises. Overall though good experience.

Brannon M. le

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Le client n'a pas laissé de commentaire.

Tara W. le

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Le client n'a pas laissé de commentaire.

Dwane T. le

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Le client n'a pas laissé de commentaire.

Alex L. le

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Le client n'a pas laissé de commentaire.

Ashley R. le

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They were very accommodating with my every need

Janae D. le

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Customer service was great! Our move was quick and easy bc the perfect truck was available, without a prior reservation. Thanks!

Minda T. le

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Awesome Possum

Christopher H. le

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Front desk associate was super nice and made sure I knew everything about the truck and their policies before I left. Very professional.

Deborah H. le

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No place to park truck

James M. le

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Le client n'a pas laissé de commentaire.

sheila z. le

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Le client n'a pas laissé de commentaire.

Brian L. le

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Le client n'a pas laissé de commentaire.

Christine B. le

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Easy and quick

Christen J. le

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Le client n'a pas laissé de commentaire.

Lisa F. le

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Le client n'a pas laissé de commentaire.

Francis O. le

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I arrived at compass storage at night and it was cold outside. There was a locked gate and two different phone numbers to call for help. I called both numbers and neither had anyone pick up and there was no answering machine to leave a message. A man appeared out of nowhere and asked me what I was doing there I told him I was dropping off the truck. He got very angry and said U-Haul should not have anybody dropping off trucks there. I apologize and told him it was the location I selected from their website. I showed him confirmation on my phone and he again said I could not drop off there. After a few minutes he told me he would Open the gate and allowed me to leave the truck. I parked the truck and the gentleman did help me take the tow trailer off and set it beside the truck. He had calm down and went back inside the building. The situation was scary at first then very awkward and ended up being OK.

Donna M. le

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Le client n'a pas laissé de commentaire.

Junah M. le

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There isn't enough parking for customers

Frederick B. le

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Le client n'a pas laissé de commentaire.

Megan M. le

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Le client n'a pas laissé de commentaire.

. le

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Le client n'a pas laissé de commentaire.

April H. le

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Not told about mileage by the rental reservationist or the man at the office. He said and i quote,"You have unlimited miles. Dirive it like you stole it." and i have witnesses to that fact. i guarantee neither I nor anyone i know will ever use your services again

RUSS K. le

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Le client n'a pas laissé de commentaire.

Mike D. le

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Was able to get all my packing stuff and storage unit all in 1 place

ERIC J. le

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Le client n'a pas laissé de commentaire.

William D. le

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I use Uhaul seveal times a year and always make it a point to rent my trucks here because its easy easy, quick and trucks are clean

frances c. le

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Mgr was very accomodating

Patrina R. le

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Brad is quick at what he does

Sam B. le

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Awesome is all I can say

Reese D. le

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Le client n'a pas laissé de commentaire.

Kate G. le

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So disappointed by this customer service experience. When I reserved my trailer I confirmed it for one pickup location and I received a text the morning of saying I had to pick up at another location (45 minutes out of my way)... when I got there the interaction with the worker was so disappointing. He was bot very customer oriented or willing to work with their customer that was already inconvenienced by the change in pickup/drop off location. He even locked up & left the facility while I was still there! Frustrating.

Robbie H. le

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Make sure that the equipment is easier to hook up to

Yvonne W. le

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Le client n'a pas laissé de commentaire.

Terry W. le

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I was given a 26 foot truck when I reserved a 17 foot. The 26 foot has a higher floor which gave me problems loading it. The ramp hung up and was hard to pull out and to push in.

Caroline H. le

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No room for improvement because the staff and equipment were great! I will not hesitate to use again or recommend to family and friends.

JAMES D. le

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Le client n'a pas laissé de commentaire.

mark b. le

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There's no parking available for the renter's car. And if no one is there when you drop off the vehicle, there really isn't much room to put a large vehicle. First time I used a U-Haul neighborhood dealer instead of a corporate location. I'd use it again. Had a good experience and was a lot closer than the corporate local.

DAVID S. le

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Le client n'a pas laissé de commentaire.

Kyle K. le

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Very smooth drop off. Very pleasant to work with.

JAMES H. le

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Le client n'a pas laissé de commentaire.

Robert G. le

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Brad was great - very helpful and flexible with me coming from IN to KY to clear out the storage unit.

Kyle H. le

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Le client n'a pas laissé de commentaire.

Edward T. le

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Le client n'a pas laissé de commentaire.

LINDA C. le

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Le client n'a pas laissé de commentaire.

Donald L. le

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Le client n'a pas laissé de commentaire.

Vera C. le

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Le client n'a pas laissé de commentaire.

Nicole R. le

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Very horrible communication skills especially on how much it would be. Very much overcharged.

Brian H. le

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Brad at this location was very helpful. Very nice and welcoming guy. Will use again at this location.

Becky T. le

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Le client n'a pas laissé de commentaire.