Le client n'a pas laissé de commentaire.ASHLEY C.
Customer Reviews for Compass Self Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Hebron, KY 41048
Services dans cet établissement :
- Lun au ven : 9h30 am à 6h pm
- Sam : 9h am à 5h pm
- Dim : 10h am à 3h pm
Heures d'ouverture spéciales
- 4/11/2021: Fermé
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.gaylon W.
Le client n'a pas laissé de commentaire.Michael C.
Le client n'a pas laissé de commentaire.george D.
Le client n'a pas laissé de commentaire.diana W.
Le client n'a pas laissé de commentaire.Bryan W.
Le client n'a pas laissé de commentaire.Judy A.
Everything was excellent!John B.
Le client n'a pas laissé de commentaire.Dan G.
Le client n'a pas laissé de commentaire.Jonathon R.
Le client n'a pas laissé de commentaire.Chadwick M.
Le client n'a pas laissé de commentaire.Garrett H.
Le client n'a pas laissé de commentaire.Brad C.
Le client n'a pas laissé de commentaire.Jon B.
Le client n'a pas laissé de commentaire.Janet S.
Horrible service. She walked in right at 0930 and said " Do you see any trailers here? " Looks like you are out of luck". Had to find and hook up and check out myself as the elderly lady working there refused to saying she was just filling in for Compass and never had been there before. She also said the trailer wasn't there and Uhaul " probably screwed us over as they always have problems with uhaul customers" , but I located mine in back behind storage units.. They had no one else there to assist. The manager had taken the day off and did not provide any other employee to help her or anyone needing a trailer and mine was reserved there in advance and verified The night before by Uhaul. The lights did not work but I got them to later. She also did not want to go back to contract on the computer to verify trailer number but she eventually did but it took repeated requests and she took 30 minutes just to print the contract which caused us an hour delay with labor waiting for us. Water from rain came in through corners in front and around door getting some of our belongings wet. Drop off location was on a grade; trailer could have rolled off a foot high ledge...put rocks behind wheels. Uhaul should not associate themselves with Compass.Steven G.
service was greatJOSHUA A.
Le client n'a pas laissé de commentaire.Elizabeth G.
Le client n'a pas laissé de commentaire.David J.
Le client n'a pas laissé de commentaire.Crystal B.
This is the only uhaul place where i never have an issuesandy W.
Le client n'a pas laissé de commentaire.Danny P.
Le client n'a pas laissé de commentaire.Kay S.
Le client n'a pas laissé de commentaire.Michael R.
Aaaammmaazing graceLeroy S.
Brad was greatBrad C.
This location had never rented a trailer. The associate behind the desk was friendly and doing her best to be helpful, but was there on the manager's day off sitting in and had absolutely no clue what to do, including how to turn on the computer, get to the programs she needed, how to hook up a trailer, etc. The whole process took about 2,5 hours, should have taken 15 minutes or less.BENJAMIN S.
The gentleman that helped me at this location was equally friendly and professional. Merci.CHRISTOPHER H.
Le client n'a pas laissé de commentaire.Eric F.
Overall excellent rental experience. The automated rental and return was simple and efficient. The truck was very new and drove well.Alex S.
Brad was excellent and very helpful!BARRY K.
Le client n'a pas laissé de commentaire.Brad C.
Le client n'a pas laissé de commentaire.greg S.
Le client n'a pas laissé de commentaire.Clifford H.
Le client n'a pas laissé de commentaire.Clifford H.
Le client n'a pas laissé de commentaire.Cindy R.
Le client n'a pas laissé de commentaire.Joseph S.
Le client n'a pas laissé de commentaire.Deborah W.
Le client n'a pas laissé de commentaire.Jerry D.
Le client n'a pas laissé de commentaire.jake H.
Offer moving boxs, moving blankets, straps & dolly.Adam H.
Le client n'a pas laissé de commentaire.John F.
Le client n'a pas laissé de commentaire.Michelle K.
Le client n'a pas laissé de commentaire.Earl S.
Le client n'a pas laissé de commentaire.ken S.
Le client n'a pas laissé de commentaire.David W.
Le client n'a pas laissé de commentaire.Linda C.
super quick and cheapTonya S.
Le client n'a pas laissé de commentaire.Caden B.
The person working the location arrived 25 minutes after they opened. It took us over an hour to check in and we were using the online option. Eventually we elected to go inside to check in with the rep and she did so quickly. I would not advertise that it's faster to do it online if I have to wait 20 min for a customer service rep to look at my file.Jacob P.
Process of renting and returning the truck was smooth and easy. Truck was in good condition. Brad Carr made the experience very enjoyable. If I need to rent a truck again, this will be the first place I check.David E.
Le client n'a pas laissé de commentaire.kenneth D.
Thanks to the employee who helped me unloadHECTOR M.
Le client n'a pas laissé de commentaire.DARYL M.
Le client n'a pas laissé de commentaire.Jamie C.
The pick up location was very friendly and courteous. My only complaint was the truck. The steering was terrible. A dent in the driver's door made opening a challenge. There were major cosmetic damages all over the truck.Jason G.
The interior of the truck could have been cleaner, there was stick stuff from spilled beverages I'm assuming all over the interior. I cleaned it all with chlorox wipes after I picked it up. The maintenance and function of the truck was great though, except for cleanliness!Nicholas L.
Excellent service.Joseph H.
Awesome. Hes so hot right nowBryan W.
Le client n'a pas laissé de commentaire.Charles B.
Le client n'a pas laissé de commentaire.Ronald B.
much cheaper than Penske that's for sureKevin V.
Brad was very efficientKyle B.
Employees friendly, helpful. Equipment was top notch and right sized.. Rented to move things into storage, and will rent again to move things out. Could not have been more pleased!Bill W.
Thanks to the mgr for helping me to unload some heavy itemsjonathan B.
Thanks for the great serviceNorman M.
The employee at Compass Self Storage locates at 2020 Northside Dr in Hebron Kentucky was unprofessional. I did not get his name, however he was the only employee working that day and opened at 10 AM and stayed till close of business at 3 PM. Issue 1: The lot has two parking spaces, one normal and one handicap. This employee with out a handicap placard or plate occupied this spot illegally. Issue 2: Upon dropping off my truck at around 2:35 PM, this employee was speaking with another customer. This customer was unhappy about something but not overly angry. After this customer left the employee looked at me and said, â€œThank god my only black tenant, am I right?â€ then realizing what he said he continued â€œI'm not racist or anything.â€ and chuckled to himself. This employee should no longer be employed by Compass Self Storage, or U-Haul should cut ties with this racist and discriminatory company. I expect to receive a reply about actions taken and I will further report this behavior to Compass Self Storage. Thank you, Brennan Lawrence Sergeant of Marines Semper FidelisBrennan L.
The website is horrible. The email confirmation sent to me had the wrong address. So I went to the wrong location and wasted time. The location I was supposed to go to never answered their phone. The rental process was very annoying.Mike N.
Great deal on a storage unit and truckShaun M.
Worked greatLorien K.
21,75 $ for gas only driven 18 miles is outrageous.Larry D.
This location is very difficult to get into and maneuver a trailer around due to the lot being very narrow.Richard W.
Thanks for the prompt serviceBenjamin S.
Brad always treats his people greatMichael P.
Trailer was in poor condition. The person that handled the transaction really didn't care that the listed return site was not acceptable. He told me he would show as unknown and I could return to any uhaul location.Randall B.
Le client n'a pas laissé de commentaire.Leslie S.
Thank you sooooo much....Kenisha S.
Great as usualBill S.
Not charge for gasoline if not neededJohn F.
Le client n'a pas laissé de commentaire.Marco U.
My only complaint is that the mileage charged seems high to me. It's a little false advertisement (since I haven't rented before) to say 29,95 $ a day for example and then your bill is 85,00 $ + Advertise the mileage so people are aware. I don't mind paying at all just like to know that up front. I hate surprises. Overall though good experience.Brenda D.
Le client n'a pas laissé de commentaire.Brannon M.
Le client n'a pas laissé de commentaire.Tara W.
Le client n'a pas laissé de commentaire.Dwane T.
Le client n'a pas laissé de commentaire.Alex L.
They were very accommodating with my every needAshley R.
Customer service was great! Our move was quick and easy bc the perfect truck was available, without a prior reservation. Merci!Janae D.
Awesome PossumMinda T.
Front desk associate was super nice and made sure I knew everything about the truck and their policies before I left. Very professional.Christopher H.
No place to park truckDeborah H.
Le client n'a pas laissé de commentaire.James M.
Le client n'a pas laissé de commentaire.sheila Z.
Le client n'a pas laissé de commentaire.Brian L.
Easy and quickChristine B.
Le client n'a pas laissé de commentaire.Christen J.
Le client n'a pas laissé de commentaire.Lisa F.
I arrived at compass storage at night and it was cold outside. There was a locked gate and two different phone numbers to call for help. I called both numbers and neither had anyone pick up and there was no answering machine to leave a message. A man appeared out of nowhere and asked me what I was doing there I told him I was dropping off the truck. He got very angry and said U-Haul should not have anybody dropping off trucks there. I apologize and told him it was the location I selected from their website. I showed him confirmation on my phone and he again said I could not drop off there. After a few minutes he told me he would Open the gate and allowed me to leave the truck. I parked the truck and the gentleman did help me take the tow trailer off and set it beside the truck. He had calm down and went back inside the building. The situation was scary at first then very awkward and ended up being OK.Francis O.
Le client n'a pas laissé de commentaire.Donna M.
There isn't enough parking for customersJunah M.