Trailer Rental & Towing in Hebron, KY at Compass Self Storage
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Hebron, KY 41048
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 4 Average Customer Rating
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Everything was excellent!John B.
Horrible service. She walked in right at 0930 and said " Do you see any trailers here? " Looks like you are out of luck". Had to find and hook up and check out myself as the elderly lady working there refused to saying she was just filling in for Compass and never had been there before. She also said the trailer wasn't there and Uhaul " probably screwed us over as they always have problems with uhaul customers" , but I located mine in back behind storage units.. They had no one else there to assist. The manager had taken the day off and did not provide any other employee to help her or anyone needing a trailer and mine was reserved there in advance and verified The night before by Uhaul. The lights did not work but I got them to later. She also did not want to go back to contract on the computer to verify trailer number but she eventually did but it took repeated requests and she took 30 minutes just to print the contract which caused us an hour delay with labor waiting for us. Water from rain came in through corners in front and around door getting some of our belongings wet. Drop off location was on a grade; trailer could have rolled off a foot high ledge...put rocks behind wheels. Uhaul should not associate themselves with Compass.Steven G.
service was greatJOSHUA A.
This is the only uhaul place where i never have an issuesandy W.
Aaaammmaazing graceLeroy S.
Brad was greatBrad C.
This location had never rented a trailer. The associate behind the desk was friendly and doing her best to be helpful, but was there on the manager's day off sitting in and had absolutely no clue what to do, including how to turn on the computer, get to the programs she needed, how to hook up a trailer, etc. The whole process took about 2.5 hours, should have taken 15 minutes or less.BENJAMIN S.
The gentleman that helped me at this location was equally friendly and professional. Thank you!CHRISTOPHER H.
Overall excellent rental experience. The automated rental and return was simple and efficient. The truck was very new and drove well.Alex S.
Brad was excellent and very helpful!BARRY K.
Offer moving boxs, moving blankets, straps & dolly.Adam H.
super quick and cheapTonya S.
The person working the location arrived 25 minutes after they opened. It took us over an hour to check in and we were using the online option. Eventually we elected to go inside to check in with the rep and she did so quickly. I would not advertise that it's faster to do it online if I have to wait 20 min for a customer service rep to look at my file.Jacob P.
Process of renting and returning the truck was smooth and easy. Truck was in good condition. Brad Carr made the experience very enjoyable. If I need to rent a truck again, this will be the first place I check.David E.
The pick up location was very friendly and courteous. My only complaint was the truck. The steering was terrible. A dent in the driver's door made opening a challenge. There were major cosmetic damages all over the truck.Jason G.
The interior of the truck could have been cleaner, there was stick stuff from spilled beverages I'm assuming all over the interior. I cleaned it all with chlorox wipes after I picked it up. The maintenance and function of the truck was great though, except for cleanliness!Nicholas L.
Excellent service.Joseph H.
Awesome. Hes so hot right nowBryan W.
much cheaper than Penske that's for sureKevin V.
Brad was very efficientKyle B.
Employees friendly, helpful. Equipment was top notch and right sized.. Rented to move things into storage, and will rent again to move things out. Could not have been more pleased!Bill W.
Thanks for the great serviceNorman M.
The employee at Compass Self Storage locates at 2020 Northside Dr in Hebron Kentucky was unprofessional. I did not get his name, however he was the only employee working that day and opened at 10 AM and stayed till close of business at 3 PM. Issue 1: The lot has two parking spaces, one normal and one handicap. This employee with out a handicap placard or plate occupied this spot illegally. Issue 2: Upon dropping off my truck at around 2:35 PM, this employee was speaking with another customer. This customer was unhappy about something but not overly angry. After this customer left the employee looked at me and said, â€œThank god my only black tenant, am I right?â€ then realizing what he said he continued â€œI'm not racist or anything.â€ and chuckled to himself. This employee should no longer be employed by Compass Self Storage, or U-Haul should cut ties with this racist and discriminatory company. I expect to receive a reply about actions taken and I will further report this behavior to Compass Self Storage. Thank you, Brennan Lawrence Sergeant of Marines Semper FidelisBrennan L.
The website is horrible. The email confirmation sent to me had the wrong address. So I went to the wrong location and wasted time. The location I was supposed to go to never answered their phone. The rental process was very annoying.Mike N.