The lady at front telling me to park was very Rude and disrespectful. Tried to ask for direction on to get in and where to park because there is a gate but she was just yelling and giving me the mean look. Made me feel very uncomfortable and unwelcome. She also called me on the day I rented the uhual and started screaming at me where did I park the truck and why I haven't return the truck yet, it's already past 11am and I'm suppose to return the truck now. I had to explain to her why would I return the truck at 11am on 7/24/21, when my pick up time is at 11am 7/24/21. Had to tell her I'm looking at my receipt now and the return date and time is 7/26/21 at 11am. She didn't even apologize for calling and harassing me. She just hung up. Very very bad customer service. Hope to see a change with the service but it's what ever because I probably won't be going using this company again.Chue fue V.
Customer Reviews for Coon Rapids Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Coon Rapids, MN 55433
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 6h pm
- Sam : 9h am à 4h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Customer service needs major help.BRITTANY W.
no cruise control on the truck. Unacceptable, but we had no choice.Terry H.
It's also a storage facility, so it has a gate that someone has to open. That's kind of annoying.Susan R.
Le client n'a pas laissé de commentaire.Megan J.
For the first time customer at that location I was not sure I was at the right address because of the gate and it is a storage place. I would suggest having a U-Haul sign with the address so you could see it from the gate, maybe have a cell phone number of the the attendant so she can be called when not in the office/intercom.Craig D.
Super friendly service!STEPHANIE S.
Paula was very helpfulRoxanne M.
make sure all lights an signals are workingsusanne B.
The truck had worn-out wiper blades and needed a tune-up badly. The engine kept losing power and the fuel economy gauge kept rising to high fuel economy - indicating that gas was not getting to the cylinders - possible fuel injector issue. Because the blades were worn out in a snow storm, I had to stop every exit to bang the ice off. Finally, the driver's side blade disintegrated!. I made 280 miles in 11 hours and had to take a hotel to find a repair the following day. You cost me an additional 200 $! This truck didn't just disintegrate all at once so it is indicative that the chain at large doesn't do a good job of checking the trucks.Dean E M.
Le client n'a pas laissé de commentaire.bill R.
Le client n'a pas laissé de commentaire.Terrs R.
Dropped off after hours and couldn't get the return app to work on my phone. Where to park the vehicles wasn't clearly marked and the location was kinda hidden and run-down looking. Online customer service was helpful in putting in a note in my contract what happened with online return so that I didn't need to return to the location the next day.Anna W.
It was somewhat hard to find. Had a hard time with the computer part of the job.jennifer E.
The office for the drop-off location was behind a locked gate. I did not want to risk being charged for not dropping in the proper location I was able to drive through the gate and ended up being locked in and ended up crawling under a fence to get outrod N.
small location but okElizabeth P.
I was very pissed off with both locations pick up and drop off. When i picked it up it took over an hour just to get the truck, i wasted a lot of time that i could have been moving stuff. The person was not trained and wasted my time. when i had everything set up online. When i dropped it off i had to pay for more mileage even though i had set it to be dropped off at that location and it took over a half hour to leave, again untrained. So i wasted essentially 2 hours picking up and dropping off. PISS POOR SERVICE!!!!!!!JASON C.
Le client n'a pas laissé de commentaire.Robert H.
Le client n'a pas laissé de commentaire.Ryan L.
Very friendly and helpful customer service.steve B.
Le client n'a pas laissé de commentaire.Vernna A.
There was grease in the back which was not seen and therefore got on shoes of the movers and on the legs of furniture, so we have grease to clean on our new carpet and on the carpet of the home we left. I called Darla at uhaul and she offered for me to bring it back to take care of it but we partially loaded and I only had the 2 moving helpers for 2 hours. Darla, at the uhaul location was excellent!!Gary S.
When I returned the equipment in Schofield,WI they stated that there was no way the location in Coon Rapids should have even rented it to us. It was out of break fluid, marker light was out, cable for the door was broken and the pin to keep the trailer on the ball was gone. I was not very happy at all.nicole G.
Le client n'a pas laissé de commentaire.scott O.
Le client n'a pas laissé de commentaire.jonathan N.
Le client n'a pas laissé de commentaire.Winifred Q.
There was not an attendant working to drop keys with.Jennifer D.
This location provided great service! A "ten" all around. The on-site associate was very friendly and helpful!Justin K.
As far as renting a uhaul goes I was satisfied with the truck. The customer service was disappointing. She was on the phone for 10 whole minutes while I stood there in agony watching the clock. I was being locked out of my home and needed to get the truck back to get as much as I could. Finally another gal came and told her to help me and call the other person back. In spite of my need to get going she took her time. Then the lack of receipts...the gas was returned to where it was but the guy said it wasn't quite where they want it.Cherie W.
Le client n'a pas laissé de commentaire.Ryudenki K.
Le client n'a pas laissé de commentaire.James W.
Le client n'a pas laissé de commentaire.Daniel V.
About a week after I had returned your vehicle, I received an email from you that the vehicle has still not been returned!!! Very disturbing. It turns out someone in your office failed to update in your system after I returned your equipment. Please avoid that because I had to go through a stressful period explaining date and time I dropped off your vehicle.Venny N.
The original truck I ordered had a frozen door so I could not use it. I did get a replacement bigger truck which worked out o.k. Darla did a great job of getting me into the other truck but UHaul should provide some type of assistance to her upfront. It was not made clear to me that I was going to a storage place to pick up my truck as I assumed it was to be the main UHaul store on Coon Rapids Blvd. That added more miles to my charge. If you are sending people to a different location it is your job to confirm where they are supposed to go and a phone call one day ahead is appropriate.Craig H.
The person working was Darla and she was so very helpful with my reservation and the entire transaction. Nice to see that customer service is important to Darla--I appreciate that! It makes it easy to recommend this location for rental in the future to others and I will return, as well. Thank you to Darla and to U-Haul.Linda L.
Le client n'a pas laissé de commentaire.SCOTT S.
Le client n'a pas laissé de commentaire.Jeffrey N.
Megan was awesome. Great personality and knew what she was doingmark M.
Le client n'a pas laissé de commentaire.Vickie K.
Le client n'a pas laissé de commentaire.Rick S.
Le client n'a pas laissé de commentaire.Jared E.
150 $for 30 hours of rental is outrageous.Steven P.
DROPPED OUTSIDE, AND KEYS IN DROP BOXChristiana M.
There were wooden beams sitting in the truck that we picked up, which we didn't notice until we started loading our things in. We also weren't given details about really important aspects of the vehicle-- like the fact that to turn the headlights on, you have to pull out a nob hiding on the dash in the shadow of the wheel, rather than turning the end of the stick as everyone's used to. This caused a lot of stress.Haleigh D.
Le client n'a pas laissé de commentaire.Mari B.
Le client n'a pas laissé de commentaire.Joy J.
Le client n'a pas laissé de commentaire.robert B.
Le client n'a pas laissé de commentaire.JAREB L.
The Coon Rapids location was tucked away with lots of overgrowth. The fence was open because it was Memorial Day. I attempted to do the online return, but the service would not let me upload pictures of the trailer I was returning. I attempted several times, but it would not upload my pictures. There was a black car with 2 people in it, that drove into the UHaul/storage area and they drove past me very slowly, then stayed toward the back for a while, then drove around the lot, then parked immediately outside the lot. Because of the isolated location of this UHaul, I felt threatened and I called the 1-800 number. Thfirst 2 times I called, I was hung up on. The third time I called, as soon as "Theresa" answered, I said "please don't hang up" and told her my predicament, I must admit, I did get emotional (not at her) I was scared and just wanted to go home. She hung up on me. I called back and Theresa said that I could just leave the UHaul trailer there and I said I didn't want to be charged for a UHaul trailer if I couldn't upload the pictures and there was no proof of me returning it. I asked to speak to her supervisor and she said "One moment" and I was placed on hold for several minutes, so I hung up. I called Theresa back and asked for her employee number and she told me she wouldn't give it to me. Theresa hung up on me again. Theresa (from Arizona call center) did not provide even adequate customer service. I would be interested in speaking to a customer service representative regarding this matter.Denise S.
No improvements needed. This is the best rental experience I have had. Equipment was in excellent condition and performed well. The agent was exremelt courteous.phil L.
Le client n'a pas laissé de commentaire.Nicholas W.
Le client n'a pas laissé de commentaire.Timothy S.
Seems like a good placeHolly N.
Le client n'a pas laissé de commentaire.Amanda H.
Le client n'a pas laissé de commentaire.Zackary UV1159A H.
The entrance was not marked. I was not sure if I was entering the correct door or if the door was going to enter a utility room or perhaps a living quarters. A simple "enter" sign would suffice.brandon S.
I could not find the location that I was suppose to leave/drop the truck and trailer off at (2700 Coon Rapids Blvd-no sign and drop box). After driving around for 1-1/2 hours (and having to then charged an additional 14,00 $ gas charge, because I went over the mileage by 11 miles), I left the truck & trailer at the Vale St. Coon Rapid location.LINDA L.
not easy to findMichael C.
This location could have used more help. One young lady was responsible for everything, paperwork, connecting of the trailer that was frozen to the ground. We got it hucked up, it would have been helpful to have had a male assistant.LARRY C.
Procedure for entering yard Should be clearly marked, it was poorly lit and gate was closed , giving customer the impression business was closed. But gal that checked me out was professional knowledgeble and friendly.SCOTT P.
Le client n'a pas laissé de commentaire.WILLIAM H.
The gentleman that was helping was excellent. I will be coming back to do business with you. Merci.NGINA A.
Le client n'a pas laissé de commentaire.Frank R.
They checked in with me in the days leading up to the pickup, and had everything ready to go when I arrived. Also, they were very friendly throughout the experience.MATT W.
Le client n'a pas laissé de commentaire.Theresa W.
Convenient but needs a serious updating inside facility and outKEITH K.
Yes once it is remodeledJEFF L.
better customer service and more professional staff and cleaner environmentJannat W.
Le client n'a pas laissé de commentaire.keith H.
First trailer electrical system did not work. Second was OK. I ordered bigger trailer but they only had smaller available. I managed anyway.Alex B.
Le client n'a pas laissé de commentaire.KENNETH K.
Truck was dirty. Old hamburger and trash under seat. Gas tank was 1/2 empty( I didn't realize it until I got home so felt like I was stuck with the issue. Lady checking me out took forever and asked for all the same information I gave on line when I reserved the vehicle.David S.
Le client n'a pas laissé de commentaire.BILL R.
Have rental dropoff personnel able to work with fractions in determining fuel levels. Fellow named Josh provided much needed dropoff information in a pleasant and thorough way.KATHY L.
Le client n'a pas laissé de commentaire.Brandt W.
U-haul over charged me. You said that I did not fill the truck up with gas. This locate told me to fill the truck up to the point it was when I picked it up. I am very unhappy with the service from u-haul.Shelia W.
Le client n'a pas laissé de commentaire.LARRY P.
1. Be sure during reservation that pickup time is ageed to by person renting equipment. 2. Please be sure to go over return time with person renting equipment. 3. I went to Uhaul on Lee st. and what I was looking for had already been rented. very nice men working the desk suggest that I make a reservation and he could locate the trailer I needed. he did. I pick the trailer up at 6:14pm the same day. my contract read that i must return the trailer on the second day at 1:00 --what up with that? Please ask the lady at this location to be carm and listen to the customer! Everything will work out, please here your customer out ! The men are very carm and polite. We all are human and subject to mistakes! RLAROBERT A.
The store really needs to learn better comunication skills.JENNIFER F.
Le client n'a pas laissé de commentaire.TINA F.
Not very helpful but at least the hours were conveinentSTANISLAUS LEON T.
Nice man at the counter.MARIAN C.
Simply clean the unit before the next customer rents it ! It had paper products inside it, as well as a dirty packing blanket ... just hadn't been inspected. On the other hand, the customer service at my original location on Lee St was exceptional. I needed a larger trailer than I had reserved. Although none was available there, the person ( Orlando ) found one for me at the alternate location and gave me directions to same.DAVID L.
Le client n'a pas laissé de commentaire.KENNETH K.
Le client n'a pas laissé de commentaire.DEBORAH G.
I told the person that took my payment that I wanted to use another credit card. He ignored my request and really didn't care that I was not satisfied.CHRISTINA W.
email directions for drop off address and time limits. Be specific about the time the drop off is required. You listed the date, but not a specific time. I was charged an extra 20 $and I was over the time I didnt know of by one hour.Lisa H.
Le client n'a pas laissé de commentaire.tony J.
Le client n'a pas laissé de commentaire.David R D.
Le client n'a pas laissé de commentaire.ANTHONY B.
Didnot give driver license back. Cause me alot of problemsLESTER L.
Le client n'a pas laissé de commentaire.DAVID H.
There is need to provide ample parking. The lady in attendance did not know how tounhook the trailer and was not helpful in any way. Left to ourown wins.TARAMBAKUFA M.
Le client n'a pas laissé de commentaire.mike A.
Le client n'a pas laissé de commentaire.WILLARD L.
Truck had a patched dent above moms attic. The patch job was poor and when it rained during my move the patch leaked. When I picked the truck up there was garbage in the cab of the truck. I had to clean it myself.Keith K.
Truck was clean but had butts in the ash tray and the cabin smelled like cigs.Thomas P.
Le client n'a pas laissé de commentaire.DERRICK A.
Le client n'a pas laissé de commentaire.gabe B.