Great Service. Rental agent was polite & courteous.JESUS C.
Customer Reviews for Costless Car Rental
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
North Hollywood, CA 91601
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 10h am à 5h pm
- Sam et dim : 10h30 am à 4h pm
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Although the truck was in good condition, they did not have the 12 furniture blankets that I ordered - I was forced to buy moving blankets at a hardware store. Additionally, the blankets were laying on the ground in the parking lot, potentially getting oil and dirt on the blankets I was using on delicate antique furniture.Kayla S.
The stores didn't open until 11AM. My reservation was made for 10AM. Then UHaul canceled my reservation and had to wait another 30MIns. The lady rep was rude and hung up me!!Adam A.
Originally booked a 10' truck at another more highly rated location that was opened until 9pm and had after hour key drop. My reservation was scheduled to return at 8PM. Uhaul bumped me to this location. It opened 15 minutes late. The truck bed was dirty like someone moved landscaping items. Gas was only at 1/8 tank. Upon return the location actually closed at 5PM AND no key drop. After 20 minutes on hold trying to contact Uhaul, I was advised to lock truck and leave key in wheel well, but would still consider me responsible if something happen to the truck. Other option was to leave truck but deliver key next day by noon since this location opened at 10AM. I arrived at 1145AM and it was closed. Far and away the worst experience I have ever had with Uhaul. Avoid at all cost!Jamie K.
I rented this van for a video production. We ended up needing a bigger truck, so I return the van within an hour. Yet we were charged 80 $which seems ridiculously high. The last time the situation happened to us at U-Haul, there was no charge.ZEV Y.
Le client n'a pas laissé de commentaire.VICKI C.
The agent was very polite and professional.chris C.
Truck was located in a dirty lot with what looked like abandoned cars. The small office in the back of the property was not open or manned. Had to wait 30 minutes for him to arrive. I did arrive before my reservation time but still unnerving to be stuck in this empty lot. The phone number on the sign was not answered and couldn't leave a message. He called me back on a different number. He was pleasant once he arrived but wouldn't go there again.Lars S.
The pick up time was 3pm, no one on site when we arrived and no one answering the two numbers I kept calling. They weren't available until 6pm, then when I drove the car off the lot there was extremely low air tire pressure so I had to go BACK...the entire experience took up most of the day when it should have been a half hour at most.Allison R.
Le client n'a pas laissé de commentaire.Paloma C.
I waited outside for an hour and a half for the owner of the location to show up with my keys. I originally chose the mobile/contactless pick-up option, however there was no "drop box" for the keys. I was instructed to go into the building to pick up my keys, however the location was closed. After getting in touch with UHaul over the phone, they were able to contact the owner and get him out to me. For this location, the option for mobile/contactless pick up should be removed. One of the UHaul employees I spoke to said there were previous issues with this location that he dealt with too. Overall, this location was disappointing.Elise R.