Customer Reviews for Costless Car Rental
(U-Haul Neighborhood Dealer)

65 évaluations

10860 Burbank Bl   North Hollywood, CA 91601

(818) 287-6047

Heures

  • Mon–Fri
    De 10 h 30 am à 6 h 30 pm
  • Sat–Sun
    De 10 h 30 am à 5 pm

Services dans cet établissement :

Pour nous contacter

(818) 287-6047

10860 Burbank Bl
North Hollywood, CA 91601

Services dans cet établissement :

Heures

  • Mon–Fri
    De 10 h 30 am à 6 h 30 pm
  • Sat–Sun
    De 10 h 30 am à 5 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Clean equipment. Great customer service. will do business again.

jesus C. 
Évaluation :
5

Clean truck. Helpful & courteous staff.

nauman S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

armando S. 
Évaluation :
1

I called per instructions before delivering the uhaul back on time. I spoke with a man who told me "can you come by in 30 minutes and if Im not there put the key in the lock box." Of course when we arrived he was not there. It was as if he made sure not to be there when I arrived. I was hoping to speak with him before returning the vehicle. I will never rent a Uhaul again. Very dissatisfied.

Lindsey S. 
Évaluation :
1

The owner of this location was 20 minutes late. Then yelled at me and threatened me. You should revoke his contract. If you look at his reviews on Yelp he has a 1 star and it's no wonder. He refused to give me the uhaul and I had to go somewhere else. He is aggressive and aggravated.

Alex H. 
Évaluation :
2

I requested a 9:30 am PU and then at the last minute it was changed to 10:30 am. The owner of the Rental place did not show up until 11:30 am and there was no way to check out the truck via the contactless app method as I requested.

Randolph R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karry B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas K. 
Évaluation :
1

NO gas in the tank when we picked up, truck windows were filthy, air conditioner didn't work, and the mirrors were unadjustable.

Jacqueline H. 
Évaluation :
3

Friendly customer service.

Dionisio A. 
Évaluation :
1

They charged $133 saying that I was with the truck for 3 days. Since I returned the truck on the same day I picked it up... 4 days have passed and they still haven't solved my problem and haven't refunded my money

Alessandra C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason K. 
Évaluation :
1

This was not the location on my reservation. The truck was not available when booked. Three hours after I was supposed to pick it up (at a different location) I finally got it. Multiple calls and an awful experience. What is the point in the 24/7 option. Useless! I was even told management would call me before noon. They did not. When they did call, it was on their way out of the office, so when I called back, no answer. Then, no follow up call - even though the message said there would be. Also, when rear door failed, it was an hour and a half wait to get assistance. Had to fix it myself. Again, dreadful! Awful at every step.

Mark E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

francisco A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jagger C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cena B. 
Évaluation :
1

Self checkout wasn't available despite the website saying it was. Will never use this location again.

Kelsey B. 
Évaluation :
5

Could not have gone smoother. Will definitely rent from this location again!

Paul S. 
Évaluation :
1

The truck was extremely dirty and smelly. I had to wipe down everything and still couldn't get it clean. It smelled horrible. The windshield was almost blocked from bugs stuck on it. The back had trash in it.

Saro A. 
Évaluation :
3

Owner was there But business was locked Waited for him too get off his cell phone till he opened the gate and gave me the truck

David F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vanessa G. 
Évaluation :
1

better customer service and have my uhaul checked out when I turned it in, 2 days ago.

Brenda B. 
Évaluation :
1

Contact was very rude on the phone and showed up 20 minutes late.

Peter L. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Bradley Y. 
Évaluation :
1

The owner/manager of this store charged me erroneously, stating I had driven over 100 miles more than I had, and that I had kept the truck for an additional day. I will be posting a negative Yelp review and not using this owner's service again.

Andrew M. 
Évaluation :
1

I feel like I should get 100 % refund for the issues I had with the van. I am a frequent uhaul user and this is bad customer service.

SARAH S. 
Évaluation :
1

The vehicle had all check engine lights going off to change the oil, wiper fluid, tires, etc. I had to fill air in all 4 tires twice during the time I used it because it would drop all the way down to 15 psi. This place needs to have their vehicles serviced before renting them out. Also, returning the vehicle they had closed the gate, leaving nowhere safe to leave the vehicle and didn't answer any phone calls.

Molly H. 
Évaluation :
2

The tire pressure was extremely low and I was told to “drive on it anyway. And if you want - fill it up yourself.” Which I had to use my reserved time for.

Kate H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy F. 
Évaluation :
3

Did early check-in the night before. Still had to go through the process at the counter which was very easy, but doesn't seem to be a point to the early check-in.

Ofelia W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josef M. 
Évaluation :
2

Not the usual UHaul garage that I would expect, looks more like repair yard. I was told that it is open until 4PM. I arrived in the location before 4PM but the office was closed. The most disappointing part is that the uHaul app is not working properly.

Evarcito O. 
Évaluation :
1

I have a split review. Most importantly- the truck I rented to move from California to Georgia was EXCELLENT!!! I felt safe and secure. The truck was well maintained and trustworthy. Because of this I will use and recommend Uhaul for many years to come. On a sadder note- The location where they had me pick the truck up was horrible. It was dirty, completely un equipped and the man who served me was rude, condescending and poorly informed. He literally said to me - “they just drop off the truck and I give it to you. It has nothing to do with me. “ I will never use or enter his lot again, and I will be a lot more careful which Uhaul shops I deal with in the future.

Kimi W. 
Évaluation :
4

Not much, the location itself is on a somewhat busy street but that can't be helped.

Clayton C. 
Évaluation :
4

Sort of a grungy looking location. But great staff and service.

Jack T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ian H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Linwood R. 
Évaluation :
3

No patience! I needed help getting the truck off the side walk. He got really upset when asked employee to assist. After that he proceeded to help me get to the street by stopping ✋traffic and escort me out. Very rude 

Consuela P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

craig M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

VAHE D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eduard Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANNA L. 
Évaluation :
3

Wanted (2) furniture Dollies but the location only had one. Owner offered me a utily dolly instead and I said no and didn't take it with me. Just got final bill and was charged $14 for it. I would like it removed from bill. Contract # 27763770 Thank you

David D. 
Évaluation :
1

They were 30 minutes late on giving me my truck, because they had to use it for dropping of a car being towed by it. So I waited on site for that extra 30. They had the gas at the wrong level on the form from what the actual truck had, and I couldn't update it via the link because I had to wait so long for the truck, it expired and the guy wouldn't send me another one. So I had to call and email uhaul and fill in the missing pictures. Not to mention absolutely ZERO regular cleaning at all, since I found trash in the truck, so that means my safety with Covid was at an all time high and I needed this truck, so I was stuck by your company. And to put the cherry on top, they had the truck set to kilometers, so when I went to turn it in, they thought I drove 20 000 miles because of the kilometers setting. I hated the pickup location, and it was outright disrespectful to have me go there.

Nicholas S. 
Évaluation :
2

There were many issues we had to deal with. The truck was very dirty to begin with. There was next to no fuel. I'm glad I got credited for it, when I filled up the tank, but it was still frustrating nonetheless. Worst of all there was a good amount of broken glass and debris in the back. This is tough as we were moving things and we didnt want them damaged. We were on a time crunch as well. All in all a very poor experience if I must say so myself.

Artoun F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

saul A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allen W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriel K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jesus C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carol C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Wilfredo I. 
Évaluation :
2

They over charged me 10 + miles !!!! The contract had an incorrect amount of miles on it and I only knew this because I took a picture of the mileage right when I got in the car.

nicole C. 
Évaluation :
5

Great Service. Rental agent was polite & courteous.

JESUS C. 
Évaluation :
3

Although the truck was in good condition, they did not have the 12 furniture blankets that I ordered - I was forced to buy moving blankets at a hardware store. Additionally, the blankets were laying on the ground in the parking lot, potentially getting oil and dirt on the blankets I was using on delicate antique furniture.

Kayla S. 
Évaluation :
1

The stores didn't open until 11AM. My reservation was made for 10AM. Then UHaul canceled my reservation and had to wait another 30MIns. The lady rep was rude and hung up me!!

Adam A. 
Évaluation :
1

Originally booked a 10' truck at another more highly rated location that was opened until 9pm and had after hour key drop. My reservation was scheduled to return at 8PM. Uhaul bumped me to this location. It opened 15 minutes late. The truck bed was dirty like someone moved landscaping items. Gas was only at 1/8 tank. Upon return the location actually closed at 5PM AND no key drop. After 20 minutes on hold trying to contact Uhaul, I was advised to lock truck and leave key in wheel well, but would still consider me responsible if something happen to the truck. Other option was to leave truck but deliver key next day by noon since this location opened at 10AM. I arrived at 1145AM and it was closed. Far and away the worst experience I have ever had with Uhaul. Avoid at all cost!

Jamie K. 
Évaluation :
2

I rented this van for a video production. We ended up needing a bigger truck, so I return the van within an hour. Yet we were charged $80, which seems ridiculously high. The last time the situation happened to us at U-Haul, there was no charge.

ZEV Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICKI C. 
Évaluation :
4

The agent was very polite and professional.

chris C. 
Évaluation :
2

Truck was located in a dirty lot with what looked like abandoned cars. The small office in the back of the property was not open or manned. Had to wait 30 minutes for him to arrive. I did arrive before my reservation time but still unnerving to be stuck in this empty lot. The phone number on the sign was not answered and couldn't leave a message. He called me back on a different number. He was pleasant once he arrived but wouldn't go there again.

Lars S. 
Évaluation :
1

The pick up time was 3pm, no one on site when we arrived and no one answering the two numbers I kept calling. They weren't available until 6pm, then when I drove the car off the lot there was extremely low air tire pressure so I had to go BACK...the entire experience took up most of the day when it should have been a half hour at most.

Allison R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Paloma C. 
Évaluation :
1

I waited outside for an hour and a half for the owner of the location to show up with my keys. I originally chose the mobile/contactless pick-up option, however there was no "drop box" for the keys. I was instructed to go into the building to pick up my keys, however the location was closed. After getting in touch with UHaul over the phone, they were able to contact the owner and get him out to me. For this location, the option for mobile/contactless pick up should be removed. One of the UHaul employees I spoke to said there were previous issues with this location that he dealt with too. Overall, this location was disappointing.

Elise R. 
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