Le client n'a pas laissé de commentaire.
Theresa I.
Customer Reviews for County Market 223
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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If you are going to rent via the mobile app, this isn't the place to rent from. The key was not in the lock box. I spent over 60 minutes with a manager that was not aware as to how to handle a key situation for someone that rented via the app. It was beyond frustrating, and the customer support line was no help. Their only answer was to come back the next day and work with another manager. Fortunately the manager of County Market got a hold of a UHaul representative in the area, and he directed her to just hand me the key. Better training is needed going forward.
Jason M.Nobody was there and I had to do all the work myself, so I can't rate anyone's job performance.
mark A.Nothing to improve. Everyone was very helpful.
Michael T.Truck died at gas station couldn't restart had to have a family member drive 15 minutes to come jump the truck. The uhaul help service called after he arrived to jump the truck
Michael P.took way to long to get the truck
Cliff C.Dropped off during normal business hours. Manager would not come out from the back of the store to check me out. I had the clerk call back to her several times to come up and she did not. I had to just leave the keys on counter because I was late for an appointment after waiting 30 minutes. Do not use this location. Go to sterling.
Steven Y.Fast, helpful, easy to get it done. Thank you!!
William H.Hours of service is convenient for pick up and drop off.
Wayne H.Great!!
Kerry J.I feel you charged me to much more than the add. I don't think I will use you any time soon.
LuAnn F.The overall experience at this location was very good, but the one inconvenience was they had only a few moving pads available. I am still waiting on a credit from uhaul as I was charged for the full dozen pads. The return experience was excellent in that James offered to help unhook the trailer and made the process very easy!
Kevin M.There was a software problem in checking out the truck. Took almost 40 minutes. Agent had to make several calls to U-Haul. Not a good experience.
Willard S.The staff was perfect, but the location is basically a grocery store that isn't setup for renting equipment. The safety checks and help attaching the equipment to the car was not available (not the staff's fault). Thankfully, I knew how to hookup and check the safety of the trailer but not everyone will know how to do it.
GARRET S.I asked Donna at County Market if I would get a credit to our account since I returned the Uhaul a day early and she said “it doesn't look like you owe anything†We we're supposed to pick the Uhaul from this location but we received a call from Patty at Uhaul saying we needed to pick it up in Rock Falls instead. I had to use gas driving from Rock Falls to Dixon! Again, will we get a credit for that??
Dawn G.Their laptop didn't work and it took an hour to register my pick Up. The “on call†uhaul Person didn't answer his phone. Terrible.
Michael K.The vehicle was defective with a leaky roof from the very beginning of the loading process. This did not improve and, as a matter of fact, a 2nd leak occurred on the 3rd day of the experience. The credit that was offered barely compensates for the inconveniences caused.
Edward M.Country Market rental person, Melody was great, transaction was simple.
Michael M.Allow other personal to accept a return, not just the store manager who may not be available or on site.
Roy L.Everyone was very helpful and helped me understand what I needed and answered any questions I had.
Olivia E.Replace worn strap that goes over tire.
JACQUE S.Just make sure, the equipment was clean before handing it over to other people, when I received the truck, there were broken glass pieces in the loading room.
Margav J.Can let people know that exact price
SEAN J.I can't think.of anyn4thing
Jackie N.I called to get info about drop off and no one knew any info. When I asked to speak to someone who did, they were extremely rude and acted like I was bothering their personal dinner time or something
JENNIFER P.They did keep asking us if we wanted to unhook the trailers and I felt bad saying no, you do it, even though I knew it was their job. I think you need a machine to lift the trailer off the hitches to keep older people from wrenching their backs.
AMY B.Not a clear area where to drop off and pick up. Using the app is no problem for tech savvy, however there is barely any signage at this location. Keys for my truck where inside the store, however the app and no signage tells you to go inside the store.
Jim Z.I didn't know this was a self-service return facility. I loved the contactless return and app with photos. This was EXCELENT! Not many people I know would do well to show up to find out the procedure.
RUTH L.Fuck you and every piece of shit Uhaul member that continues to OVERBOOK trucks. I am out $100s over the years because you greedy motherfuckers OVERBOOK rental trucks and love to say “fuck you†to the average customer. Thanks for the survey. FUCK YOU!
David D.I was so glad we could return our trailer on a Sunday AND the 4th of July.
Amy B.Keep giving great service!
CARL F.This was the first time I have rented a vehicle. I made the registration from a local Overland Park location that had many trucks and a full office building. When I got to Dixon, Illinois, 40 miles out of my way, I did not realize this was not a full service location. I arrived 30 minutes before my scheduled pick up. There was no person at a U-Haul office and no sign to indicate what we should do. I saw the locks, and I thought I needed to enter a code on the lock to get the key to the truck. After going online, reading the instructions, I started the registration process. But then I kept going in circles on the website, there was no code. I had to make several phone calls, when I was finally told by a district representative to go inside the grocery store, and someone at the customer service desk would help me. Once I did that, things went smoothly. I suggested to the very nice man who helped me, he needs to put a sign outside to let people know they need to go inside the grocery store. This would have saved me MUCH frustration with the rental process. The man who helped me had problems with the tablet he was on, but we got through it. I feel sorry for people who don't like to do things over the phone. My husband would have been ballistic.
Cynthia B.For some reason I received two charges $69,42 and $61,65 charge for a 2 hour rental. Is one of these a refundable rental fee? I'm not sure why I was charged two fees. Thank you for your help with this matter. Of course, this will impact my recommending U-haul to friends and family.
Denise H.I rented a uhaul and did not have right size. By time i got a call it was past my appointment. I picked it up at 1 my orginal time was 9 the y would not let me bring it backat one without charging me an additional day. I did not get the 24 hours
Matthew S.Best U-Haul customer service and easy of use I have ever had from U-Haul.
Wayne H.Have a pickup site close to where my stuff was stored. This was 180 miles away.
Susan D.Nice. They were open long hours.
Christian M.We ordered a package of 12 moving blankets. They only had 10 in stock
Alice S.The person renting the vehicle to me didn't bother to walk out to the vehicle just said well if something is wrong let me know.
robyn F.none
BARRY O.The tongue on the trailer was bent. But the over experience with U-Haul was terrible.
Deborah R.Will my account be refunded for the extra days I didn't keep it for?
Tiffany M.Easy access to equipment. Close location to my home.
Timothy M.My reservation 3 months ago was for a 26 footer. When I got to the location to pick the truck, the rep at this location told me that I had reserved a 20 footer and The 26 footer was for another customer. I just verified my reservation before writing this comment and it was a 26 footer that I had reserved. Not everything I had fit on the truck they gave me and I had to take multiple trips with my own vehicle to move the rest. I'm not a happy I had to drive nearly an hour away to pick up a 20 footer truck when they were multiple of them parked at different locations near me. This business will fail when your customers realize U-haul charges them extra for mileage to move your trucks for you to another location. Next time, I'll just hire a professional mover company so that I'm scrambling to figure out how I will pick up a truck an hour away. Getting a truck size I didn't reserve. Missing equipment (dolly). Extra charges for mileage to drop-off truck to a location I didn't select. Overall not happy with my experience.
Munyuka N.You moved my location last minute. Also customer service was rude. Was supposed to make my mileage 0,49 a mile from 0,99 a mile after my pick which was supposed to be a mile from my house was 25 miles from my house.
Matthew G.The process was very simple and the service was great. Don't change a thing.
DEBRA T.