If you are going to rent via the mobile app, this isn't the place to rent from. The key was not in the lock box. I spent over 60 minutes with a manager that was not aware as to how to handle a key situation for someone that rented via the app. It was beyond frustrating, and the customer support line was no help. Their only answer was to come back the next day and work with another manager. Fortunately the manager of County Market got a hold of a UHaul representative in the area, and he directed her to just hand me the key. Better training is needed going forward.
Jason M.
County Market 223
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Dixon, IL 61021
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- 4,0 - Cote moyenne des clients
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Nobody was there and I had to do all the work myself, so I can't rate anyone's job performance.
mark A.Nothing to improve. Everyone was very helpful.
Michael T.Truck died at gas station couldn't restart had to have a family member drive 15 minutes to come jump the truck. The uhaul help service called after he arrived to jump the truck
Michael P.took way to long to get the truck
Cliff C.