Customer Reviews for Cranberry Mini Mart
(Concessionnaire U-Haul dans le voisinage)

147 évaluations

2620 Rochester Rd   Cranberry Township, PA 16066
(FORMERLY GORDONS MINI MART)

(724) 900-2531

Heures d'ouverture de l'établissement

  • Lun - sam : 7h am à 7h pm
  • Dim : 9h am à 7h pm

Services dans cet établissement :

Pour nous contacter

(724) 900-2531

2620 Rochester Rd
Cranberry Township, PA 16066
(FORMERLY GORDONS MINI MART)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 7h am à 7h pm
  • Dim : 9h am à 7h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Easy process and good customer service.

MAUREEN M. 
Évaluation :
3

Truck had large exhaust leak that was audible both inside/outside cab that caused the driver to have symptoms of carbon monoxide poisoning.

Daniel W. 
Évaluation :
1

Remove the franchise from this location. Truck inside cab and inside box area was filthy. Checking out the vehicle we discovered information put into system on line before picking up was missing; had to enter in store. Second rental from this store where mileage out, then in was verified by me but inaccurate on final bill which over charged my credit card. Store owner uncooperative to resolve the issue; told me to call UHaul direct. Will not use or recommend this location for a rental ever again. Thomas Taaffe 386-410-9408.

Thomas T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLAIRE A. 
Évaluation :
3

My pickup location was changed the night before pickup. I had to drive an extra hour round trip to pick it up wasting my time and spending extra gas money.

STEVEN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ankur K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott A. 
Évaluation :
1

Asked for additional day twice. Once before renting when someone called and asked if I wanted a trailer as well. I said no to the trailer, but I needed to turn the truck in on a Tuesday and the lady said she would extend with no additional fee. I got to the place to pick up the truck and the guy did not show that I needed to turn in on Tuesday. So he added the day and charged me for it. I got a call this morning asking why I was late with the truck. I showed up with the truck this evening and was told I owed $178 more for the extra day. I also had to return the truck full when it was given to me at 3/4 full. I was totally ripped off by Uhaul and will never recommend you to anyone. Completely lost my business forever.

DANIEL Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIANE D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Betsy S. 
Évaluation :
3

Truck looked like it was used to haul topsoil in it and not cleaned very well. I had to sweep and then washed done with a rag the cargo floor and then put tarps done so my stuff wouldn't get dirty. Also roof leaked in numerous place on right side of cargo bay. Luckily it stopped raining in late morning before I fully loaded truck. Was only going to use one side until rain stopped. Also truck cab smelled of cigarettes from previous renter.

Scott K. 
Évaluation :
5

The fuel measurement was wrong due to that I was charged $15 extract despite I added fuel while returning the truck.

BALASUBRAMANIAN T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GREGORY C. 
Évaluation :
3

The app for returning the equipment would not cooperate on my new android phone. It kept stating to upload a photo of the odometer and fuel, but when I would snap the photo with the app and hit next, it would perpetually ask for the photo and never actually submit it. I instead went inside the store to the clerk who said he would help with the return, but the fuel was reported as less than what it was when I returned it to the store, resulting in a $65 charge. U-Haul support refunded this amount but not without a little hassle. I believe it was a genuine mistake by the clerk as there is another indicator on the truck that could reasonably have been confused for fuel, but this could have been avoided altogether of the mobile app worked correctly.

ROBERT K. 
Évaluation :
4

The equipment was clean and well maintained. But lot of smoke smell. You should strictly enforce the non smoking policy.

CHANDRAMOHAN K. 
Évaluation :
4

Everything was fine. Staff was friendly and courteous.

WOODROW G. 
Évaluation :
3

If your website had been more intuitive, it would have recommended that I drop off the truck at this facility instead of another. Of course, it's also my fault for not checking to see if it was a truck rental facility as well as storage.

Nancy D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dore S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina Lee S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS L. 
Évaluation :
2

Location is filthy. Personnel are not helpful. Parking area for trucks is an unpaved, no gravel, muddy mess.

Robert B. 
Évaluation :
3

No smoking in the store. Could have been better organized. Is not a dedicated uhaul outlet and it seemed the uhaul part of the business was just an afterthought. That being said, the truck was clean, newer and ran better than any uhaul I've rented in a long time.

andree L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TRACIE Y. 
Évaluation :
2

The crew was rude and impatient. I rented a smallest truck. They.called me in the morning and said it was available. When I arrived, they said they don't have it. They gave me a bigger truck I don't need. They also charged me $14 for safe move that I don't need. They never told me when they gave me the vehicle. Compared with my previous experience with U-Haul , this place is the worst.

XINCHAO W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Regis S. 
Évaluation :
2

Guy never walked me out to the truck and took a very long time to check me in.

DEMI J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nancy L. 
Évaluation :
4

Doing hair and mud inside cab area, Positive note, the young lady that was there that help me with my license and getting the truck was amazing.

Tom H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOROTHY L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sobhan P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE M. 
Évaluation :
1

Garbage everywhere and the person did not know how to help me check in and it was very poor service all around!

Susan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Kyle H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lawrence K. 
Évaluation :
4

My only gripe is with the fuel gauge. I ended up spending over $30 more than necessary because the gauge does not register the amount of gas to being put in. Possible solution - tell Customer how many Gallons rhe tank holds and then we can guesstimate the number of gallons used

Thomas N. 
Évaluation :
5

Very pleased overall, especially with the flexibility of the owner to allow us to return the unit after the business closed without additional charges. That meant a lot.

Ron C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brian H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
1

I was there almost an hour. The person working there said my reservation was for Monday. I explained to him it was not and showed him my reservation. He them said I needed to return the truck there. I again showed him the reservation. He did call the Uhaul number for me. And things got worked out. It seemed to me on Friday everything was ready to go. I don't think the dealer turned his computer on since Friday. Wasted an hour of my time. Not sure why I was charged a two day rental. Actually time used was maybe 5-6 hours.

BRIAN M. 
Évaluation :
3

The parking lot looked like a warzone. Un-level is an understatement.

Walter D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUNG M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

MICHAEL M. 
Évaluation :
1

The owner of the store has no idea how to work the reservation system. I had to enter everything in the computer for him. I had checked in and registered, and the owner took away the keys as I was about to leave. Even though uhaul system processed my payment. I'll never rent from that location again.

Anthony G. 
Évaluation :
3

Location was unable to find my reservation on their computer. Spent 15 minutes trying to tell the person I have the reservation and key number on my phone. Even after calling uhual on the phone he was still hesitant to give me the keys.

Paul M. 
Évaluation :
5

Great, fast service. Worst part was the UHaul.com website not working correctly on my phone, but was handled perfectly by hand in the store.

Richard S. 
Évaluation :
2

The check in process didn't work. You need to advertise that the price is per hour and what the fees are.

Anthony G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY C. 
Évaluation :
4

Quick and painless great to work with

RAYMOND T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

donnelly G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HENRY L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PENNY P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OSCAR A. 
Évaluation :
3

I had requested some furniture covers, but they were not available

MARVIN A. 
Évaluation :
1

No masks worn. Also truck had none of the pads not appliance dolly that I ordered. Truck was very unsteady and could tell it had not been serviced recently.

Stephen S. 
Évaluation :
2

Not overcharge, adding coverage after declining it. Also, charged for fuel when I refueled the truck. This was the first time I ever had any issues at this location. I very upset, because I've tried to speak with someone on this matter but I wait over 40 mins on hold.

dominique C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John F. 
Évaluation :
1

Someone needs to contact me. Charged for 100 miles over. Truck filthy and full of trash!!! Will be contacting the BBB! Tried contacting uhaul and no help!

Heather B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Catherine K. 
Évaluation :
5

Fantastic customer service. Thank you!

CLINTON C. 
Évaluation :
5

This isn't about either the pick up or the drop off location. I did not opt for safemove, and hit a turkey on the highway, damaging the lower plastic below the bumper. U-haul evaluated the damage and charged me a very fair price for it - less than I had expected.

CYRILLE M. 
Évaluation :
2

Employees did not have masks on in this store to protect against covid.

Marlene K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth M. 
Évaluation :
2

Truck was dirty and had some trash inside. Ordered appliance dolly and it wasn't there. (Used no contact pick up.) U-haul phone customer service was excellent and reversed charge.

Rick J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PARTH P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANK L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRIAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARBARA M. 
Évaluation :
5

Truck was dirty in cab and trailer. Swept it clean when returned

MARK S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FARED I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ACSA V. 
Évaluation :
5

We were charged for mileage that was to be waived. I would appreciate a refund processed to our credit card.

Gary A. 
Évaluation :
5

Had trucks available on short term notice, employees very pleasant.

NICKOLAS L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul P. 
Évaluation :
3

The parking lot has huge puddles, is muddy, and has massive potholes. The lot needs regraded and fresh gravel put down. The trucks and staff were fine.

Jeff M. 
Évaluation :
5

Pickup and return of vehicle went off without any issues, and the truck did the job that was needed. What more can you ask?

Christopher M. 
Évaluation :
5

I can't say enough about the owners and staff! They went out of their way to help in a sudden snow storm when we couldn't get our truck up a steep hill. The friendliness, service and can do attitude made me feel good that my mom was moving into a great community!

Lawrence K. 
Évaluation :
1

Hidden charges. I was told I was only charged 37,9 when I left the building. Returned my vehicle on time with no damage and there was an additional 86,25 charges on my credit card added later that week.

Patrick C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert G. 
Évaluation :
3

The app is very convenient and user friendly.

Belinda A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yongkook K. 
Évaluation :
1

Did not have Truck there as promised. No masks being worn. Trucks filthy, poor customer service. This is a disgrace to the uhaul corporation. Worst experience ever! Made me late for my scheduled pickup. Messed up the entire plan.

MARK S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VINCENT P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeff M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Thomas H. 
Évaluation :
3

I would not recommend this location at this point.The truck had 3/4 of a tank of gas when I received it and I brought it back with 3/4 of a tank,this location still charged me 9 gallons of gas for $36.00.I am fighting this charge with the store owner and general mgr.I want my $36 refunded.This is a rip off move.

barry H. 
Évaluation :
1

We had a pick up time of 4:00, no one was at this location that had the knowledge to do the pick-up and they weren't due in till 5. We called for a mobile pick up and that took almost an hour. The 2 different ladies on the phone were VERE nice, and patient.

Andrew P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew Z. 
Évaluation :
4

Employee needs to wear a mask!

COREY C. 
Évaluation :
3

Stop asking so many time if I want to purchase insurance. If I say no the first time, why ask again another 3 - 4 times?

Thiago D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDYTHE C. 
Non les évaluations ont été soumises pour cet établissement.

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