The contactless pickup and dropoff is a complete nightmare of a process. I input all of my information into the app prior to arrival at the pickup location, yet it still had me upload my driver's license, and other applicable information. The upload process took forever, and even then, it said that it was pending approval from U-Haul side, all while I was at the actual site for my confirmed pickup time! Thankfully, I took a picture of the mileage prior to operating the truck because U-Haul tried to charge me for 133 miles, when I only traveled 40. That was almost an additional $90 of charges. I spoke to someone when dropping the vehicle off who was able to create a ticket to resolve. I did receive the credit in my account the next day, but it should not be this difficult to rent a truck after following ALL OF THE STEPS. I will never use a contactless pickup / drop-off again, or will just go to Enterprise; Home Depot, etc. to rent a truck. This process was very frustrating from start to finish.
Nick Vellky
Cranberry Mini Mart
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Cranberry Township, PA 16066
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pereira de arauj helioThere was some snow during track return. These trucks are terrible in the snow. Also the "easy" pick up system was anything but. It was complex and took more time than regular rental
Adam FinkThe truck was filthy inside and there was not a dolly in the truck. The gentleman at the location let me use on of his. He was very nice but the truck was filthy!
TARA MCKEELThe truck was filthy and they final invoice was incorrect.
Jeff Fedele