First, they did not give me a packet to take with me in the truck in case there was an accident or perhaps pulled over. They said it was in the email. I asked for a paper receipt and they told me their printer was down and could not give me one. I asked if there was anyway they could give me some kind of paper, because I run a business And paper receipts. The people in there store were very very rude people. I personally don't care if I have a job to do a mile from their place. I will go elsewhere to rent a U-Haul. I will never be back at this U-Haul. The people are very unprofessional and very rude.
Bill R
Cranberry Mini Mart
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Cranberry Township, PA 16066
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I received my final receipt and was charged for Safe Move insurance of $15 that I definitely didn't sign up for. Also, I was charged for extra fuel when I returned the truck with the same level of fuel that I left with.
Mark PThe contactless pickup and dropoff is a complete nightmare of a process. I input all of my information into the app prior to arrival at the pickup location, yet it still had me upload my driver's license, and other applicable information. The upload process took forever, and even then, it said that it was pending approval from U-Haul side, all while I was at the actual site for my confirmed pickup time! Thankfully, I took a picture of the mileage prior to operating the truck because U-Haul tried to charge me for 133 miles, when I only traveled 40. That was almost an additional $90 of charges. I spoke to someone when dropping the vehicle off who was able to create a ticket to resolve. I did receive the credit in my account the next day, but it should not be this difficult to rent a truck after following ALL OF THE STEPS. I will never use a contactless pickup / drop-off again, or will just go to Enterprise; Home Depot, etc. to rent a truck. This process was very frustrating from start to finish.
Nick VThanks…
pereira dThere was some snow during track return. These trucks are terrible in the snow. Also the "easy" pick up system was anything but. It was complex and took more time than regular rental
Adam F