Customer Reviews for CTJM One Inc
(U-Haul Neighborhood Dealer)

831 évaluations

9196 Joliet Rd   Hodgkins, IL 60525

(708) 485-5331

Heures

  • Mon–Sun
    De 8 h am à 8 h pm

Services dans cet établissement :

Pour nous contacter

(708) 485-5331

9196 Joliet Rd
Hodgkins, IL 60525

Services dans cet établissement :

Heures

  • Mon–Sun
    De 8 h am à 8 h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

Make sure the people who rent the truck cleans After use.

Loriann M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol L. 
Évaluation :
1

There is no signs or a hint that this gas station is a legit place

Jairo R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tasha W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy C. 
Évaluation :
3

Very dirty inside the van. Service was fine.

Mindy M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

sbasys B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leroy C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tom D. 
Évaluation :
5

pickup and drop off processes were very efficient

David H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia M. 
Évaluation :
4

Attendant wasn't very helpful.

Dawn P. 
Évaluation :
2

No help with trailer. Out of a gas station. Have to take trailer to station to finish checking out. While cars are gasing up.

michael V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAT F. 
Évaluation :
1

I was expected to hook up the trailer and attach it to the hitch MYSELF. I am a 63 yr old female and this isn't possible. I ca;;ed in advance to confirm they would connect and was told yes. I also scheduled this in advance to be picked up at a different location. UHAUL changed it which I did not agree to. HORRIBLE experience! Last, the trailer was filthy. Had a ton of loose sand in dirt in the unit.

jean H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stephen G. 
Évaluation :
2

The location manager was rude and super unorganized. Very hostile and disrespectful.

Nestor R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcy R. 
Évaluation :
1

They were trying to give us a utility dolly even when I paid for applicable dolly. After we were charge on my car they want us to pay more for gas.

ANNAYZ R. 
Évaluation :
4

Do a walk through upon pick up of Vechcle. Ensure that customer is off to a comfortable start.

Tamika B. 
Évaluation :
5

Very easy to do the check in/check out on my phone. Not too expensive and definitely worth the rental

Neive H. 
Évaluation :
3

We had to request they do the mileage check before we left and received an updated charge to our account. It's a matter of trust as we didn't put that much mileage on the truck.

Craig Eliott B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kendra J. 
Évaluation :
3

Doesn't seem like the only really takes care of these vehicles. Driver's window wasn't aligned properly.

James M. 
Évaluation :
3

Would like to pick up my rental at the location that is originally chosen to pick up the UHaul rental, not 11 miles away. This was very inconvenient and created a problem personally for the pick up.

Russ R. 
Évaluation :
5

Very nice, fast, professional and friendly. I will come back anytime I need it.

Jolanta S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRIS F. 
Évaluation :
4

Location was tricky and would have helped if location was called BP Gas Station. I had to drive around looking for a building not knowing you had to go into the gas station.

Greg M. 
Évaluation :
3

More trucks to allow for more time if we need extra time with the rental would be nice, but overall it was a quick and easy transaction. Check in is in the gas station so that was a little confusing so a sign with direction could be helpful for future customers. But again great and easy transaction of our rental.

Maira C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joseph B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUSTIN ERIC S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joseph B. 
Évaluation :
1

Worst customer service

AMIR K. 
Évaluation :
3

Staff not very friendly

Donna S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stanley B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jacek O. 
Évaluation :
4

Truck had 153 000 miles on it. No longer a "comfort ride vehicle". Needs springs/shocks badly.

Michael G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward D. 
Évaluation :
3

Easy dropoff, no issues.

David Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jefferey M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GUILLERMO Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deanna R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Craig S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James C. 
Évaluation :
1

The truck was disgustingly dirty when I got it. I didn't think to say anything because i was just using it for a few hours. When we brought it back, the employees wanted to charge me an extra cleaning fee. Obviously they didn't check it last time someone brought it back and was trying to blame me. Employees were very rude.

Andrew B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian N. 
Évaluation :
1

Man in charge of giving us our rental was a disrespectful asshole and will never recommend this location to anyone.

Brandon W. 
Évaluation :
5

It was pretty easy to navigate the whole process.

Shaun B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ashley A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kelly A. 
Évaluation :
5

This location was vary helpful for the move I needed.

stephanie B. 
Évaluation :
5

THIRD TIME RENTING TRUCKS WIYH YOU. THANK YOU.

CHRIS F. 
Évaluation :
5

I only recommend this place to a friend. Because I don't want it to get out what a smooth transaction and pleasure it is to rent here. The streets are currently tore up so it's not the easiest place to get into. But worth the effort. That being said, go somewhere else I like it here. I need vehicles to be available when I rent regularly.

William P. 
Évaluation :
5

Nice and easy. Friendly staff.

todd B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MeLisa F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacy H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel F. 
Évaluation :
5

Gentleman at the pick up location had to readjust for a last minute change created by U-Haul scheduling. He was a true gentleman and professional. He made what could have been a bad experience into a good experience.

Gary S. 
Évaluation :
1

I was overcharged for mileage. I only used the truck for less than 2 hrs and 12 miles. I was charged for 48 miles

Wilfred R. 
Évaluation :
3

Clean the trucks and air fresheners the truck I rented smelled so bad .

Elizabeth A. 
Évaluation :
3

I was treated so poorly, I even had a representative CREDIT me 30 miles off my travels, but when i returned the truck, there was no credit on my account. My drop off location changed X3 times NEVER RENT FROM U HAUL AGAIN !!!! I WILL NEVER TELL ANYONE TO RENT FROM UHAUL RENT FROM ANOTHER COMPANY

Joe K. 
Évaluation :
1

This location was very poorly managed I was required to hitch up the trailer while the employee watched. That was a first for me in 30 years. Then on returning the trailer had to park and unhitch trailer because employee was only person running the store, gas station and U-Haul operation. Then had to return to get a hard copy of the bill when one wasn't received by e-mail within 15 minutes. Waited 4 hours , called station and was put on hold while the gentleman was checking my order and then cut off. Tried multiple times to call and he wouldn't answer my call. That's when I returned to the station in person. The gentleman that was working said the girl I checked the trailer in with was gone. He then said (well she was busy) ,and was rude with his comments. I've never had this happen at U-Haul as I've stated and was very disappointed with this location.

David B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mario A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

salvatore M. 
Évaluation :
1

I have some unpaid tolls and would like to get them paid please send me the information

JEFFREY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL A L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PAUL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul W. 
Évaluation :
5

Staff was awesome

William F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gail S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond S. 
Évaluation :
5

Nothing! Everything was great

Tim C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dajia D. 
Évaluation :
1

When I dropped the trailer off at the final drop point, the two guys at the BP had no idea what I was trying to explain to them when I told them there was a problem with the trailer. I asked them where they would like me to drop the trailer and they said basically to drop it anywhere on the other side of their lot. I pulled around to the other side and one of the guys came over and said a location he would like it placed. I backed it up close and unhitched it. He then pointed at a location further back and told me ... TOLD ME ... to move it back there. I told him that I thought it was his responsibility to move the trailer into a particular position but he argued with me. Do I shoved the trailer back and he complained that I was abusing the trailer. I showed him the worn chains and he indicated that I had hooked it up wrong AND THAT WAS WHY THE CHAIN WAS WORN. I DIDN'T HOOK IT UP. THE GUY I RENTED IT FROM HOOKED IT UP IN THE SAME WAY IT IS ALWAYS HOOKED IT UP! The chain links on this trailer are worn to a point where they will just snap off if the trailer ever jumps off of the ball hitch. They were also coated in rust. It was quite clear that the trailer was not being maintained safely. And it was also quite clear that I was not the one at fault. The employees at this location were not at all courteous, and were in fact rude and disagreeable. And they did not seem to care when I explained to them that U-Haul will likely be sued by a future renter if the trailer ever does jump off the ball because the chain absolutely will fail under a dynamic load. Call me at my contact number for more information on trailer number TD 2634 C or the BP U-haul employees.

Mark P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Peter L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alexander G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JoJanice L. 
Évaluation :
2

They dont answer their phones and scam when ur late. I was charged ridiculous at drop off from original quote

Jon L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Timothy T. 
Évaluation :
5

The uhaul was full of moving blankets when we did not request this. We had to take them all out, move our items, and then put it all back in to return them. It was just an added hassle we weren't expecting.

Elizabeth M. 
Évaluation :
5

The process for picking up and returning the vehicle was very quick and affordable. The staff is very kind and communicative as well. If we need another, this is where we'll go.

Rebecca L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM J H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ted T. 
Évaluation :
3

Truck was very dirty on the interior when I picked it up.

Benjamin K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Fran P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan V. 
Évaluation :
1

Fix your truck. The Steering is so out of alignment that I nearly ran off of the road and I was also drifting out of my lane because the steering had so much play in it!!

Jacob H. 
Évaluation :
4

Café gratuit

Michael H. 
Évaluation :
4

Good selection on site. Easy pickup.

Ruben Almendarez A. 
Évaluation :
1

Negative individuals will never rent a U-Haul vehicle again thank you.

RONALD H. 
Évaluation :
5

Van did smell like cigarettes but that happens with rentals

CYNTHIA B. 
Évaluation :
5

The lady who assisted me was Awesome & Friendly. She answered my questions very patience explained everything to me & made sure I understood my experience was pleasant. Thanks

Kim R. 
Non les évaluations ont été soumises pour cet établissement.

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