Customer Reviews for Cullens Rentals
(Concessionnaire U-Haul dans le voisinage)

847 évaluations

454 N Airport Rd   Cedar City, UT 84721
(W Of Hwy 15 Exit 59)

(435) 586-8671

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h30 pm
  • Sam : 9h am à 1h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(435) 586-8671

454 N Airport Rd
Cedar City, UT 84721
(W Of Hwy 15 Exit 59)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h30 pm
  • Sam : 9h am à 1h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRIS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN MICHAEL B. 
Évaluation :
5

Young man that helped me was very impressive. He was busy but had a great attitude. Looked me in the eye and spoke with confidence.

DARRELL R. 
Évaluation :
5

For some reason I was not able to do the mobile pick up so I had to wait until they were open to get the truck. Don't know why the mobile pick up was not an option but it would have been a nice to have.

ALEXANDER W. 
Évaluation :
5

Clay was very helpful and answered all of my questions.

Donald D. 
Évaluation :
5

Quick and efficient check out and check in.

KLINT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Virginia M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT W. 
Évaluation :
5

Good customer service. Got me 8n and out in under 5 min.

JESSE S. 
Évaluation :
4

Mobile checkout was not functional, wait time for phone help was 63 minutes. Luckily someone who worked there happened to be able to help after hours.

Neal B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rex C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DALE R. 
Évaluation :
5

I had the worst experience with this rental with Uhaul and will never use your company again. I will also let everyone I know, know about this and will be filing a complaint with BBB and also on twitter and facebook. Facts: 1. I called Uhaul and reserved a one way 15' truck to go from Las Vegas to Belmont, CA. 2. I was told the truck would be ready for me by 9AM on Saturday 3. I hired laborers to help with the move and scheduled them to come on Saturday which cost me about 20 004 $. I drove 10 hours from CA to Vegas on Wednesday. I called Uhaul on Thursday to verify the truck would be ready on Saturday and was told by someone named Morales in the traffic department that they did not have any trucks. 5. She let me know she didn't really care that I had this all planned out and it hinged on having the Uhaul truck on Saturday morning. She let me know they did not have any trucks within 200 miles and that maybe they would call me Saturday morning if they got one in. 6. I let her know this was not acceptable and was passed to a manager at the Osso Blonco store, who told me the same thing. They don't really care that I was told the truck would be ready because they didn't have any trucks for me. 7. The manager at Osso Blonco gave me another managers phone number by the name of Stephen. 8. After hearing the story, Stephen said he was sorry but that he could only refund me 50 $as a courtesy. 9. After threatening to file with BBB and put my story online and with the news, he offered to refund me an additional 78 $. In conclusion, they did find me a Uhaul truck which was about 200 miles away in Cedar, Utah. So, I had to pay a laborer to drive with me to pick up the truck to bring it back to Vegas where I was told the truck would be waiting for me originally. I had to pay that person 400 $cash. And pay for my cars gas as well as the trucks gas to get it back to Vegas. After speaking with several representatives, as well as my father in law speaking with your representatives, we were both told that this is part of the Uhaul policy. That you don't really care that people make plans to move, hire movers and spend a lot of money which all hinges around your truck being where you said it would be when the reservation was originally made. Even one of your executive assistants to Stephen told me she hears stories like this all the time from upset customers and she totally understands. Obviously, if I was told there was a chance the truck wouldn't be there, I would have looked for an alternative. I find the operation of your company reprehensible and truly despicable. I will be posting this to BBB as well as every online and news outlet I can find. One of your most dissatisfied ex-customers. Jason.

Jason B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randall W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Janice S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DALE R. 
Évaluation :
5

Better accommodations for your employees

DANIEL O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY A. 
Évaluation :
5

The kid who greeted me took care of everything. 10/10 experience

KORBIN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerel J. 
Évaluation :
4

“Traffic u-haul control” messed up where we were supposed to pickup the truck and our trailer. Gave us the run around for 3 hours and put us behind schedule. Very annoying because I had this scheduled at least 3 weeks in advance and we were moving cross country. I was told traffic would call me but I had to call them several times just to figure out where the truck and trailer was, which happened to be at two separate locations, very far apart! Very little regard for my situation. The pickup guy was very nice but traffic control was highly aggravating to work with.

RACHEL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY MARGARET T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MATTHEW C. 
Évaluation :
1

This location was fine. My original location of iron hill storage was a joke. No one showed up for work.

GAVIN S. 
Évaluation :
5

The owner is very passionate about keeping his company and customers at the same level of greatness. He has empathy for concerns which is very rare for this city's work ethic. He represents his company and the brand very well.

JASMINE O. 
Évaluation :
5

Need to warn people to not drop keys off until after they have done the after hours drop off process. I was told I just needed to upload a picture of the parked truck. I turned my keys into the drop box and drove to my house then had to go back to the drop off location and could not get all the needed pictures.

MITCHELL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CASSANDRA V. 
Évaluation :
5

Great service. Much appreciated.

JORDAN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter H. 
Évaluation :
5

Nice, professional people.

MARK CHANDLER A. 
Évaluation :
5

Friendly staff. Clean truck. Easy to drive and load

Greg C. 
Évaluation :
5

These guys and gal are always the best. They go out of the way to help

drake D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEOFFREY N. 
Évaluation :
5

Awesome truck, which made the move easy and flawless. Great service and equipment!

Dane B. 
Évaluation :
5

Very helpful and courteous!

MICHAEL DAVID T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARAH M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRUCE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

WOODY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAWRENCE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL DAVID T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anita H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DERRICK S. 
Évaluation :
1

Make sure the uhaul doesn't have dog shit and piss in the back before renting it to someone

Karen L. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

PATRICK S. 
Évaluation :
5

Make sure blankets are not wet. We received damage to one of our wood furniture pieces due to it sitting on a partially wet blanket.

MATTHEW C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynn S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGG R. 
Évaluation :
5

The gentleman that helped me was very polite and professional, great drop off experience.

Brian B. 
Évaluation :
5

They were closed. Used the online return which was a bit of a hassle. While we did not interact with anyone this time the personnel is always very helpful and friendly.

Travis J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PAMELA HOPE M. 
Évaluation :
5

Cullens Uhaul was extremely helpful with everything I needed. This location is my go to Uhaul, and I would recommend them to anyone in need on moving help or equipment. Amazing experience all around!

CLAY P. 
Évaluation :
2

Even though I had a reservation during business hours, the location was closed and I had to do everything online. That's extremely frustrating. Even after calling your 800 number, she was unable to do the check out for me she could simply be on the phone while I did it. Truck has 98 000 miles on it oh, I'm very glad it was only a local rental. Not at all what I am used to from U-Haul. Oh and the back was filthy.

ROBIN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

F. Wayne J. 
Évaluation :
5

Easy to get to and not far from I-15

JORDAN M. 
Évaluation :
5

The 26' truck was what we'd reserved but after driving 3 1/2 hours to pick it up, we learned it wasn't available because it was broken. The only other option was one 20' truck. Because of this, we had to drive back and forth 3 times from Cedar City to Grantsville, UT. This was 12 hours of driving time and two full loads of stuff. We were very frustrated to have had to deal with this situation.

Joseph T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESS ROBERT H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EUGENE ROBERT S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GARY A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRIAN N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDGAR S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANKLIN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mitchell B. 
Évaluation :
5

Just had a great experience with the guy who worked the desk for me. He's very awesome.

TEVITAMAILE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT S. 
Évaluation :
2

We booked an after-hours pickup and had people ready to help load. They weren't then we arrived there was no one there and someone called and left a voice mail saying we couldn't pick it up until 8:00 a.m. the next morning. So, we had to pay for a 2 days rent and had it from 8:00 a.m. to 5:00 p.m. the same day.

PAMELA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMI W. 
Évaluation :
5

Easy. Thank you

DOMINIC V. 
Évaluation :
1

The lights on the trailer did not function when I picked it up and the salesperson seemed not to care and refused any attempt to make it better. The trailer was beaten up and dented and looked overall in horrible condition.

Lucas A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID B. 
Évaluation :
5

Clean, nice location, great customer service.

DAVID D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANICE P. 
Évaluation :
5

My experience with Cullen's UHaul was fantastic! The manager was friendly, very helpful and could answer every question I had. I had never pulled a trailer before and he gave lots of support in getting my trailer hooked up and helping me feel comfortable at both pick up and return. They will definitely have my business again.

KRISTYLYNN S. 
Évaluation :
5

Nothing.... was quick and easy. They helped me attach my trailer.

Timothy Patrick H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dakota F. 
Évaluation :
3

I was allowed to sign up to pick up at 8 am. They did not have mobile ability set up or ability to get key so had to wait till 9 to get truck when someone showed up. Super nice guy problem is I lost an important hour. Truck generally clean except back was not but not big deal. Inside generally debris free but not clean. Missing handles etc. Also did not have ability to drop truck digitally although was not charged overages which I was glad for because had I been after both a pickup and drop off no go I would have been really frustrated. Again, kid that helped me was nice so not necessarily commentary on him but commentary on preparation on a rental I had secured well in advance.

ERIC B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES C. 
Évaluation :
5

good customer relationship.

NOEL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Guillermo F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DOUGLAS M. 
Évaluation :
5

Cullens rentals was stress free and so easy!!!

Ethan B. 
Évaluation :
3

I rented the 26" truck. Had it for all of 3 hours put only 8 miles on the truck, which shimmied so badly I thought i had a flat tire. After checking that, i could only think that the bearings were out. Then I was charge over double the initial rate for gas. Seriously? Do better

REBECCA M. 
Évaluation :
5

Great job, no improvement needed.

ROGER G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GORDON BRYAN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachery M. 
Évaluation :
5

Very helpful and friendly staff

JAMES H. 
Non les évaluations ont été soumises pour cet établissement.

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