Évaluations des clients Cy Fair Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Cy Fair Storage

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Gina L. le

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Le client n'a pas laissé de commentaire.

alfonso p. le

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My experience at this site has always been excellent, I will continue to use it Also very convenient for me ...

Ivis C. le

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No everything is very good.

Joshua W. le

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kim t. le

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I was not contacted by anyone letting me know where I was to pick up the truck. I called the location I made the reservation 45 minutes before I was due to pick up the truck and was told it was not the location, but it was close by. So I, the customer, had to call other locations to find the correct one. It was extremely unprofessional to not contact the customer to let them know where to pick up the truck. It was ridiculous that I had to call multiple locations to find out where I was to pick up the truck.

Matt D. le

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Le client n'a pas laissé de commentaire.

Andrea M. le

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Le client n'a pas laissé de commentaire.

SAMANTHA K. le

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Le client n'a pas laissé de commentaire.

Ron G. le

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Le client n'a pas laissé de commentaire.

Donald N. le

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Jonathon is an excellent employee. I called ahead & got a trailer in an hour. My only gripe is while I was waiting behind another customer, the phone rang a couple times, & there was a person in a back office that I thought may have helped him out.

Andrea J. le

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From customer service to accessibility of equipment, I was well prepared for my move, thank you!!!! # stormymynewlove!!!!

Victoria R. le

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Everything went very smoothly in Houston, Texas.

Duane J. le

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Le client n'a pas laissé de commentaire.

Laura B. le

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Really nice facility...made ne wish I'd rented storage space from them...quite near 290 so convenient access.

Rebecca C. le

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Le client n'a pas laissé de commentaire.

Emerie D. le

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Le client n'a pas laissé de commentaire.

mike c. le

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Le client n'a pas laissé de commentaire.

devan p. le

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Le client n'a pas laissé de commentaire.

Mohammed G. le

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Extremely rude unprofessional front desk associates not willing to help keep tell me that they don't work for u haul and they don't know anything and I need to call u haul and we are privately owned company we don't care about u haul. Please call me back I am extremely unsatisfied with the service and the uhaul truck that I rented . Mohammed Ghatala 832 410 0055

Thamatha E. le

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Very professional and personable. The office is clean and up to date. No wait time. Paperwork is done swiftly. Crystal is the best. Very efficient. Would definitely do more business with them.

TERRY M. le

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Jonathan also made certain that the back of the truck was clean

Ivis C. le

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Le client n'a pas laissé de commentaire.

Gordon P. le

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Le client n'a pas laissé de commentaire.

christopher t. le

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Le client n'a pas laissé de commentaire.

ha n. le

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The guy was extremely helpful.

Scott H. le

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Le client n'a pas laissé de commentaire.

Duncan B. le

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Very friendly, had everything ready for pickup and drop off.

robert l. le

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Le client n'a pas laissé de commentaire.

MARTIN N. le

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Le client n'a pas laissé de commentaire.

Stewart F. le

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Le client n'a pas laissé de commentaire.

alfonso p. le

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Satisfied

TRACY D. le

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Le client n'a pas laissé de commentaire.

Tanner S. le

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Changed our return address to a location that was farther away from the original we had selected. Frustrating.

james f. le

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Awesome

Landre E. le

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Le client n'a pas laissé de commentaire.

Richard H. le

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Le client n'a pas laissé de commentaire.

Joe M. le

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Service at pickup was phenomenal. Clean facilities created a great ambiance.

Evan C. le

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Le client n'a pas laissé de commentaire.

Hector R. le

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Very helpful

philip r. le

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Le client n'a pas laissé de commentaire.

Ivis C. le

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Le client n'a pas laissé de commentaire.

Gary M. le

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Reservation system is a joke. Two weeks earlier we reserved 20 nd 26. The day before, only one 26. We had to leave some things. Thanks U-Haul

brandon t. le

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Le client n'a pas laissé de commentaire.

Sun C. le

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Le client n'a pas laissé de commentaire.

stephen S. le

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Le client n'a pas laissé de commentaire.

Sharra C. le

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Le client n'a pas laissé de commentaire.

Ricardo Q. le

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No comment. Great service.

Bruce S. le

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Safety chain missing a hook. Space was so tight that it took me 10 minutes of forward and back to be able to leave with the trailer

sonia f. le

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Le client n'a pas laissé de commentaire.

Clark W. le

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Employees are great. I arrived about an hour early to pick up my truck and they knew I was in a rush to get this move done. They moved the paper work along quickly and had the truck ready in no time. It's a pleasure dealing with employees that seem to care about what they are doing and is willing to provide great customer service.

Eddie C. le

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Le client n'a pas laissé de commentaire.

MICHELLE P. le

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Continue to hire great people

Andrew T. le

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Le client n'a pas laissé de commentaire.

Eric H. le

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Your app system is a complete waste of time. I was supposed to use the app to get my code to check out my truck but obviously your IT doesn’t know how to make a usable app. Thank goodness your local customer service was fantastic at the location I got the truck.

Keisha S. le

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Johnathan was very helpful

samuel c. le

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Le client n'a pas laissé de commentaire.

UDAYAKUMAR V. le

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I got conflicting drop-off information. The Barker Cypress location was a listed on my paperwork but I received a text from the 529 location. When the 529 location did not receive my drop off I was charged a two-day late fee. Had to jump some hoops to get it all cleared up.

Juan C. le

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Jonathan has great customer service skills. I'm pretty sure that was his name

John L. le

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Le client n'a pas laissé de commentaire.

Patricia K. le

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Le client n'a pas laissé de commentaire.

tim b. le

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no windshield wiper fluid , no problem instructions on how to drive truck, mirrors needed adjusting but don’t know how

stewart f. le

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Le client n'a pas laissé de commentaire.

Peter B. le

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Le client n'a pas laissé de commentaire.

Kenneth J. le

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VERY COURTEUOS, PEOPLE FRIENDLY. NEED TO IMPROVE IN OFFICE EXPERIENCE. BUT WOULD RECOMMEND, GOOD SERVICE

ahmed a. le

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Le client n'a pas laissé de commentaire.

Curtis T. le

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Even though truck return was rushed all was well

stewart f. le

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Crystal is always very helpful!

Kevin M. le

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Nothing

Kevin M. le

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Nothing

victor m. le

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Le client n'a pas laissé de commentaire.

Roger R. le

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Le client n'a pas laissé de commentaire.

BOB S. le

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Always great service - can always count on Crystal, John and the others to do an excellent job!

Doyle G. le

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Le client n'a pas laissé de commentaire.

Marco V. le

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Le client n'a pas laissé de commentaire.

Blanca C. le

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Le client n'a pas laissé de commentaire.

Joseph B. le

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Le client n'a pas laissé de commentaire.

Don R. le

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Hard to find. Address not was not transmitted to me until I asked the.

Nancy H. le

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Le client n'a pas laissé de commentaire.

Selumbo C. le

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Le client n'a pas laissé de commentaire.

Michael G. le

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Everything seems good as it is now

Lynnette D. le

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Le client n'a pas laissé de commentaire.

Dianna M. le

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I had called my drop-off location because I was not going to be finished until about 30 minutes after their closing time. The gentlemen I spoke was was not only cheerful, but most helpful as well. Plus, notice of having received the truck was sent to me the very first thing upon their opening the next morning. Kudos to this location for giving me peace of mind with their prompt action.

Juan V. le

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Good facility

BOB S. le

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I rarely write customer reviews but I'll make an exception here, after my most recent experience. I frequently rent U-Haul trailers at this location; the staff are always very attentive and professional, and go out of their way to be accommodating. The same can be said about the service I've seen them provide to other customers. This past weekend, I observed the manager (Crystal) dealing with an extremely agitated, rude and impatient patron complaining that he wasn't being served quickly enough - which was utterly ridiculous - even insulting Crystal, saying that she "wasn't doing her job" (equally ridiculous). At one point, I was concerned he might become physical (fortunately, he didn't). Crystal handled herself professionally but clearly insisted that he refrain from the rudeness and insults. After this man had a while to calm down, he later half-heartedly *apologized* ("I might have been a little impatient...") but went on to criticize Crystal's behavior(!?!?!) - and she politely thanked him for the constructive criticism. Under the circumstances, she handled herself as professionally as anyone in her position could have been expected. After witnessing that, I'd give her 6 stars if I could.

Jaime P. le

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The pick up and drop off both went very smoothly. The employees are friendly, polite and helpful. That is why I came back to this location and referred them to a family member. Keep up the good work!

bonnie p. le

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Le client n'a pas laissé de commentaire.

Patrick O. le

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Le client n'a pas laissé de commentaire.

John T. le

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When I returned the trailer at 5:30on 1/27/2019, the manager said I would have to wait for 20 minutes so they could inspect the trailer. I let her know that I had rented from her facility several times and from UHaul hundreds of times, and would appreciate her understanding my urgency and let me go into the facility to drop the trailer. She said, she said I would have to wait, because she did not have enough personal to check me in. When I expressed concern that she was holding me up, because she did not have enough people, she threatened me and said she could write up the trailer for all kind of damage, and charge me. I have never been threated by a merchant in my entire 58 years. After her threat to commit fraud to harm me, I will never rent from UHaul again, unless I get a call and assurance that she has been properly reprehended and trained not to threaten good clients with acts of fraud.

Roshanna W. le

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Crystal was great! We moved from another state and she sent my paperwork to me before hand so my experience was expedited. Would recommend and use as well.

Marco F. le

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Very kind staff, excellent services.

Ramon E. le

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Le client n'a pas laissé de commentaire.

Thomas S. le

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I have talked with the manager of this location regarding concerns I had related to my return of the equipment. Crystal was very helpful and appreciative of the feedback I provided, which left me with a very positive impression of her store.

Nghia H. le

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Le client n'a pas laissé de commentaire.

Mohd Q. le

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Le client n'a pas laissé de commentaire.

lanny m. le

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Le client n'a pas laissé de commentaire.

Nicholas F. le

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Le client n'a pas laissé de commentaire.

benjamin b. le

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Le client n'a pas laissé de commentaire.

Larry G. le

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Good eveything; really think they went overboard when we vacated the unit and they called the next day and inquired as to if anything was wrong. They had noticed our unit was unlocked and empty.

Travis B. le

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Ive used this location for many other moving items. Its very clean and people are plesent....however, i returned the trailer here and the lady said that i would have a return confirmation email as soon as i check in the trailer. That never happened...i got a call from Uhaul 4 days later asking when i was returning the trailer. Uhaul tracked it down and confirmed i returned it, but this call should have never occurred. It should have been a little more cohesive between pick up and drop off locations. I think the drop off location never logged the return. This could be a mistake that could possibly cost customers extra fees

collette y. le

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Very helpful.

cynthia f. le

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Excellent, friendly service. Love their business. Highly recommend!!

marion c. le

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The staff was professional,helpful,and friendly.The storage, restroom,and grounds were well maintained.The facility is secure with good lighting for night vision.Thank You,M.Credit

Francis B. le

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This is a Uhaul problem not Cy fair.. the truck I wanted was not there when I arrived so I had to get a smaller truck which created more trips. Uhaul should not let you book something online and it not be there... including flat dolly

Kendall N. le

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Le client n'a pas laissé de commentaire.

Gustaf H. le

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Le client n'a pas laissé de commentaire.

lyndon s. le

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Drop-off took only a couple of minutes, very efficient.

Joseph E. le

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Great Friendly Staff. Very secure

Erica S. le

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I did not move in or sign any leases ...disapointing

RODNEY B. le

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Read your contract fully.

NORTHER G. le

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Very Friendly!

SCHAWANDA T. le

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Great Facility

Cara B. le

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Great storage place and service!

EMORY D. le

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What started out to be 6 month, when they first opened to, I lost count of years...the only issues I ever had was water one from harvey (lower case intended) and one from roof leak get water ins.

MATTHEW M. le

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Awesome experience.

PEGGY C. le

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This is the finest storage facility we have ever used! The staff goes over & above to help you! Will definitely recommend to my friends & family!!!

STUART R S. le

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The reason we moved to another storage facility was to secure a unit above ground level. We lost two-thirds of our possessions in the Hurricane Harvey flood.

DEBORAH H. le

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We used Cy Fair Storage for 10 months in between moves. Staff is very friendly & helpful. The unit was very clean & safe. I would recommend Cy Fair Storage!

DENEKA C. le

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Thanks Crystal!

CARL F. le

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Landon was awesome and very courteous. He also help reserve a truck for the very next day