I was charged 16 $for gasoline, how was the level measured?!? BUT, I had to add coolant which was almost empty (25 $my cost), and my personal oil which was also extremely low. The guys at the storage location in Cypress didn't have anything to maintain the Uhaul vehicles, nothing! Clearly they don't care for the maintenance of the vehicles. I informed the person about my expenses and got no response. No reimbursement for over 30 $of my personal coolant and oil. Instead I was changed 16 $for gasoline! The fuel tank should ALWAYS be full when picking up the vehicle and returned full. It should ALWAYS have proper oil and coolant, otherwise we could've been stranded on I-10 with a truck full of my furnishings! I will likely never rent from Uhaul again for their horrible treatment and lack of maintenance of their vehicles.
DANIEL D.
Moving Truck Rental in Cypress, TX at Cy Fair Storage
(Concessionnaire U-Haul dans le voisinage)
Services dans cet établissement :
Pour nous contacter
11650 Barker Cypress RdCypress, TX 77433
Services dans cet établissement :
Location Hours
- Lun - sam : 9h am à 6h pm
- Dim : 10h am à 4h pm
One-Way and In-Town Local Rentals in Cypress, TX 77433
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
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Camions de déménagement
Nous avons la plus grande sélection de camions neufs!
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Remorques et remorquage
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Libre-entreposage
Nous offrons la plus grande couverture en Amérique du Nord!
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Accessoires de déménagement
Nous vendons des centaines de produits qui facilitent les déménagements!
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
- Rating:
- 5.0
don't change the rental location at the last minute after I made a reservation at a different location.
LYNN H.- Rating:
- 5.0
WONDERFUL SERVICE! Thanks so much to the team at Cy Fair Storage for setting me up for success.
Forrest W.- Rating:
- 5.0
Jonathan and Brody were wonderful!
SHERRI S.- Rating:
- 5.0
Great customer service
patrick T.- Rating:
- 5.0
I apologize I don't remember the lady's name at the front desk, but she was phenomenal. Polite, friendly, gave detailed information, and was quick in processing the vehicle rental. I would use services from this location again. :)
danielle N.- Rating:
- 5.0
Front desk was extremely helpful and responsive. Crystal had us up and running quickly and made the experience hassle free. Will recommend.
BENJAMIN S.- Rating:
- 1.0
Wrong size trailer. Returned thirty minutes later asking if I could get a credit or swap for different one. Individual said that he could not do anything about it and I would be charged. I have used uhual for all moving matters and this is really disappointing to me. I didn't even care about a refund but not even a credit is ridiculous.
William V.- Rating:
- 4.0
Just dropped trailer off. The people were nice and helpful.
Gary B.- Rating:
- 3.0
Customer service personnel was not friendly at all !!
eduardo B.- Rating:
- 5.0
Very helpful staff
KAREN P.- Rating:
- 5.0
I would suggest not laminating the floor in the back and making it sticky.
JARETH D.- Rating:
- 5.0
Good experience. Friendly helpful people.
James C.- Rating:
- 4.0
Speed of pick up process.
STEFAN L.- Rating:
- 3.0
The two tires on the left side were damaged. It seems that the pickup location would have repaired them before renting the trailer. One of the tires blew out within 50 miles of the pickup location. Both left tires were replaced.
MICHAEL V.- Rating:
- 3.0
Jonathan was very rude and condescending. We picked up at 1pm and he asked if we would have it back by 5pm.LOL! No. We informed him we would be returning after hours, which we have done at THIS location. He all but called my husband and I liars. He proceeded to laugh and tell us that it isn't allowed at his location. We returned it after hours even without Jonathan's permission. The instructions to return after hours is actually linked in the email from Uhaul!
MICHAEL M.- Rating:
- 4.0
better signage would help to find location
WADE F.- Rating:
- 5.0
The Representatives were courteous and professional. Thanks so much! Happy Holidays 😊
LEONARD K.- Rating:
- 5.0
Everything went well as usual for this location!! Thank you crystal!! My experience there always goes well because of her !!
ARMAS C.- Rating:
- 5.0
Great experience. Good customer service there to help with rental and return. Great experience
JEFFREY K.- Rating:
- 4.0
Just wanted to thank crystal that was easy to work with and informative! Her helper on the ground helped to load also !!
ARMAS C.- Rating:
- 5.0
I rated the location as "excellent", just wish it was closer to my home. Those U-Haul rental facilities nearer me are operated by folks whose attitude is "the customer is allows wrong", and "we don't really care if we make you wait much longer than necessary, or if you ever return as a customer." The Barker Cypress location, albeit a bit removed from me, is clean, accommodating and staffed by folks who do care about their customer base . . . I will always return to this location for my trailer rental needs . . . ðŸ¾
MARK G.- Rating:
- 5.0
Thank you!!! I love this location the stuff so kind and helpful
NIKHOM D.- Rating:
- 5.0
Trailers of this type need many more interior tie-downs and a way to lock the coupler to the ball-mount. Did not need it, but would be good to have a spare tire.
GREGORY S.- Rating:
- 5.0
Super nice staff. Always cheerful and friendly.
GAVIN D.